Hotel Forstinger - Boutique Hotel Schärding

just loving it

We booked a 4-bed room at Hotel Forstinger via Hotels.com late in the evening, while returning from vacation with our two kids and a baby. When we arrived, the hotel was locked and the self-check-in didn’t work. We stood outside for 20–30 minutes. We called the support number – the woman was extremely rude and unhelpful. She first claimed we had no reservation, then admitted we did, but said the room wasn’t ready. Even after we told her we were outside late at night with small children, she said: “Then find another hotel. I’ll refund you.” No apology. No empathy. Just coldness and blame. She even suggested we book additional room! In the end, we stayed in the unprepared room – one bed and a sofa where the kids slept. The receptionist next morning was very kind and promised the manager would call us. That never happened. We do not recommend this hotel – especially not for families.

I booked a “Deluxe Loft, 1 Double Bed, Non Smoking, City View” that was supposed to be 538 sq ft (ca. 50 m²) When I got to the hotel, I was given a room that was barely 150 sq ft (ca. 14 m²), and when I asked the reception if a mistake was made, I was told the loft I booked was “closed for the winter”. Instead of a nice city view, we had a lousy view of a fatigued backyard. That is a problem because the room I got was much cheaper than the one I paid for. In addition to that, the Loft is still available as I am writing this, so if it's an error, no one bothered to fix it. Then, there's the fact that regardless of the room size, the hotel Forstinger doesn't deserve four stars at all. There was mold in the shower, the bathroom is overall old and moldy, the mattress is a disgrace, very uncomfortable, the “gym” is one lousy stepping machine in a corridor, and breakfast, charged €28 per person, is barely worth €10/person. I travel for work a lot, I am in 20+ different hotels each year, between three and five stars, and I can say with certainty that the Hotel Forstinger doesn't deserve four stars. Three at most. I don't thank you for almost ruining what was supposed to be a very nice experience. Luckily, everything else in Schärding beside the hotel Forstinger was a very pleasant experience. In the end, with breakfast, I paid €260 for one night, I was expecting much better.

One of the best stays I've ever had. Truly wonderful place with lovely staff. Nothing was too much trouble. The breakfast is amazing. The room was large and had everything we needed. Set in a beautiful town. I highly recommend.

Ausgezeichneter Service - insbesondere ein sehr nett hergerichtetes Frühstücksbüffet - und zudem noch super lecker.