Name: Holiday Inn Express Hotel & Suites Hillview by IHG
Address: 365 Brenton Way, Hillview, Kentucky, United States of America, Hillview, Kentucky, US
Price range: $80–$335 per night
Rating: 7.65

What guests think

Across recent stays at Holiday Inn Express Hotel & Suites Hillview by IHG, guests frequently praise friendly, accommodating staff, convenient highway access for road trips, and generally clean, comfortable rooms with a breakfast many consider good and plentiful.

However, rooms facing the interstate can be very noisy, and several guests suggest requesting one away from the highway. Feedback on upkeep and cleanliness is mixed, with reports of musty odors, occasional bugs, missed bathroom cleaning, and some worn maintenance items. Facilities receive mixed notes as well, including a very small pool, periodic outages like an ice machine, and a temporarily relocated breakfast area. Overall, it suits travelers who want a simple overnight stay without many frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient and felt safe in multiple reviews. Facilities draw mixed comments: the pool is very small and was occasionally out of service or lacked towels, an ice machine failed, and the breakfast room was temporarily relocated during construction.

Related guest reviews

8

Robert

Oct 31, 2024

·

Stayed 1 night

The regular breakfast room was under construction. The alternative room was underwhelming as were the choices

10

Stephen

Oct 16, 2025

·

Stayed 2 nights

friendly staff, good parking, close to highway

6

Jessica

Jan 10, 2023

·

Stayed 19,366 nights

Beds were great, room was ok, the breakfast was good. But the pool broke the same day we were there, had a bunch of disappointed kids!

8

Tracey

Jan 5, 2023

·

Stayed 1 night

Ice machine was broken. We asked for a later check out because of over sleeping and were told they could give us 15 minutes do to other late check outs, as we were checking out noticed we were the only car left in parking lot. Apparently the costumer comes after the cleaning crew. Js

10

Tyrone

Jul 22, 2025

·

Stayed 2 nights

Laundry facilities

6

Kevin

Apr 4, 2023

·

Stayed 2 nights

Lots of dining options nearby. Pool never had towels. Front desk was rude when our keys wouldn’t work. Hand sanitizer stations were empty.

10

Lori

Sep 22, 2025

·

Stayed 4 nights

We thought we were going to miss the midnight check in deadline due to an accident on the highway, we did call though and let them know and the desk attendant was very nice and understanding and was going to let the oncoming attendant know. Luckily we made it at 10:30. After our the nice check in experience the room was very clean and comfortable. The breakfast which we had all 4 days of our stay was very good and plentiful every time. They were pretty full due to a festival in town, so i think they did a wonderful job everything was clean fresh food available at breakfast. The hotel and grounds very clean nice parking felt very safe. I would definitely stay there again. I was traveling with my adult son.

6

Chanlin

Mar 29, 2025

·

Stayed 1 night

I always thought Holiday Inns were nicer, but for the price of this hotel I could get a cheaper one that is better. I was honestly surprised on how small the room was. It was not cleaned very well. Especially around the microwave and the coffee maker looked like it had not ever been cleaned. The was a blood splat in the tub which was kinda gross. The pool was extremely small so my kids didnt even want to swim, which was why we chose this hotel in the first place. We almost just asked for a refund and found something else but figured they wouldnt give it to us anyways. They dont let you use the extra side doors at night to get into the hotel and the parking lot filled up quick at night, so we had to park all the way in the back and walk around to the front door. The sheets were clean and the bed was comfortable at least. They also provide a really good breakfast.

10

Brian

Aug 10, 2025

·

Stayed 1 night

Breakfast options were plentiful and tasted good. Room was clean and comfortable with plenty of space to put things and plenty of easy to reach outlets for chargers etc. Staff was kind. Pool would have been small if there were other guests in there but we went at a time where no one else joined us and we were fine. Overall pleased.

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Cleanliness

Cleanliness feedback is mixed. Many guests found rooms and common areas clean, but several reported issues such as musty or smoke odors, missed bathroom cleaning, dirty carpets or tiles, and occasional bugs.

Related guest reviews

8

Rita

Aug 7, 2024

·

Stayed 2 nights

Quiet, clean and great beds and pillows

6

Desarae

Sep 8, 2023

·

Stayed 1 night

The room could have been a little cleaner. I could tell the bathroom was not swept and there was hair in the sink.

6

Levi

Sep 16, 2025

·

Stayed 4 nights

Overall it was ok. BUT, our room smelled like cigarettes. Someone was clearly smoking in there recently. We asked to move if available and they were going to try to accommodate, but the front staff needed to contact someone else and we had to leave - so we just stayed. Discount would have been a nice gesture.

2

Michelle

Mar 5, 2024

·

Stayed 1 night

Do not stay here. Carpet dirty, bathroom tiles dirty and it smells musty.

8

Brian

Feb 27, 2024

·

Stayed 4 nights

Stayed here many times through the years. It’s always a safe place to stay with clean rooms. Convenient to downtown Louisville without the downtown hustle.

10

Paul

Feb 14, 2025

·

Stayed 1 night

Convenient and clean. Fair price too!

6

Thomas

Jan 15, 2025

·

Stayed 1 night

Found several bugs in the room.

10

Lori

Sep 22, 2025

·

Stayed 4 nights

We thought we were going to miss the midnight check in deadline due to an accident on the highway, we did call though and let them know and the desk attendant was very nice and understanding and was going to let the oncoming attendant know. Luckily we made it at 10:30. After our the nice check in experience the room was very clean and comfortable. The breakfast which we had all 4 days of our stay was very good and plentiful every time. They were pretty full due to a festival in town, so i think they did a wonderful job everything was clean fresh food available at breakfast. The hotel and grounds very clean nice parking felt very safe. I would definitely stay there again. I was traveling with my adult son.

6

Chanlin

Mar 29, 2025

·

Stayed 1 night

I always thought Holiday Inns were nicer, but for the price of this hotel I could get a cheaper one that is better. I was honestly surprised on how small the room was. It was not cleaned very well. Especially around the microwave and the coffee maker looked like it had not ever been cleaned. The was a blood splat in the tub which was kinda gross. The pool was extremely small so my kids didnt even want to swim, which was why we chose this hotel in the first place. We almost just asked for a refund and found something else but figured they wouldnt give it to us anyways. They dont let you use the extra side doors at night to get into the hotel and the parking lot filled up quick at night, so we had to park all the way in the back and walk around to the front door. The sheets were clean and the bed was comfortable at least. They also provide a really good breakfast.

10

Brian

Aug 10, 2025

·

Stayed 1 night

Breakfast options were plentiful and tasted good. Room was clean and comfortable with plenty of space to put things and plenty of easy to reach outlets for chargers etc. Staff was kind. Pool would have been small if there were other guests in there but we went at a time where no one else joined us and we were fine. Overall pleased.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with many praising beds and quiet interiors, but quality varies. Multiple reviews note highway-facing rooms can be very noisy, some spaces feel small or worn with maintenance quirks, HVAC can be damp or uneven, lighting is dim in some bathrooms, and Wi-Fi may be slow.

Related guest reviews

8

Rita

Aug 7, 2024

·

Stayed 2 nights

Quiet, clean and great beds and pillows

10

clintina

May 4, 2025

·

Stayed 3 nights

The only complaint that I have regarding the room was the lack of towel hooks to put your used towels. Also, it wouldn't hurt to have slightly bigger trash can in the room.

6

Alfred

Sep 17, 2025

·

Stayed 1 night

The room was great and the staff were very friendly. My only criticism is that when I tried to sleep, it sounded like I was in the median of the interstate. Other than that, the hotel was great. I recommend people staying there get a room facing away from the highway.

6

Nicole

Sep 7, 2024

·

Stayed 3 nights

Our stay was good except the air in the room felt very damp. We had a musty smell that was pretty strong. Also the a/c only got the room cold right in front of the unit. The rest of the room was so hot! The person who slept on the bed next to the a/c unit was freezing while the ones who slept in the bed next to that one was so hot! Then by the couch bed was even worse.

10

Lucia

Nov 29, 2025

·

Stayed 1 night

Nice room.quiet

4

Nick

Mar 1, 2025

·

Stayed 1 night

First, the hotel was immediately adjacent to the interstate and our room was VERY loud with the traffic. Second, we had a king bed, which had been made with a queen size fitted sheet, which only wadded up immediately upon getting into the bed and was uncomfortable all night. Third, it was DARK in the bathroom. There were lights on either side of the mirror, but were so dim, there was not enough light to see to shave. On a positive note, breakfast was very good.

10

Victoria

Sep 2, 2025

·

Stayed 3 nights

The beds are a little bit iffy. But ok for a shirt stay.i felt like the beds are way to stiff. Breakfast was good.but no bacon as advertised. They did however have sausage

8

Julie

Jun 6, 2025

·

Stayed 1 night

The hotel was a little tired. Scratch wood doors, broken toilet paper roll holder and the plug in the tub didn’t seal properly. Otherwise very nice. The woman at the front desk when I checked in was very helpful.

6

Chanlin

Mar 29, 2025

·

Stayed 1 night

I always thought Holiday Inns were nicer, but for the price of this hotel I could get a cheaper one that is better. I was honestly surprised on how small the room was. It was not cleaned very well. Especially around the microwave and the coffee maker looked like it had not ever been cleaned. The was a blood splat in the tub which was kinda gross. The pool was extremely small so my kids didnt even want to swim, which was why we chose this hotel in the first place. We almost just asked for a refund and found something else but figured they wouldnt give it to us anyways. They dont let you use the extra side doors at night to get into the hotel and the parking lot filled up quick at night, so we had to park all the way in the back and walk around to the front door. The sheets were clean and the bed was comfortable at least. They also provide a really good breakfast.

10

Kenneth

Dec 13, 2022

·

Stayed 1 night

Only complaint is the very slow internet

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Service

Service is widely described as friendly, accommodating, and efficient, with staff proactively helping with late arrivals and resolving room issues. A few guests reported lapses, including a rude interaction and limited flexibility on late checkout.

Related guest reviews

10

Stephen

Oct 16, 2025

·

Stayed 2 nights

friendly staff, good parking, close to highway

10

Judy

Oct 14, 2025

·

Stayed 5 nights

Friendly staff

10

Molly

Apr 6, 2024

·

Stayed 1 night

Quick, efficient and friendly check in and check out. Even though the hotel is right off the interstate and traffic noise was bothersome outside, that was not an issue at all once indoors. I will definitely stay there again.

10

Lori

Jun 16, 2025

·

Stayed 1 night

I was arriving late the night of my reservation. The staff was very kind on making sure my reservation was secure, and they were friendly on check-in and checkout

10

Thomas

May 8, 2023

·

Stayed 1 night

The staff was friendly and helpful. We had an issue with our room and she took care of it quickly.

8

Patricia

Jul 12, 2025

·

Stayed 1 night

Kelsey was so nice and pleasant checking us in. I had reservations for two queen beds. Upon arrival to the room it was only one king bed. When I went back to the front desk to ask about the mix up, Kelsey had to call the GM. The GM had apparently changed our room to one king but I was not notified and they had no other queen rooms available. They called surrounding properties and found nothing else. Kelsey handled it very well and apologized for not being made aware ahead of time. They did offer a discount for the inconvenience, so I am waiting on that. Otherwise, it was a nice stay. Bailey at check out was very nice and the complimentary breakfast was very good as well as the staff.

8

Tracey

Jan 5, 2023

·

Stayed 1 night

Ice machine was broken. We asked for a later check out because of over sleeping and were told they could give us 15 minutes do to other late check outs, as we were checking out noticed we were the only car left in parking lot. Apparently the costumer comes after the cleaning crew. Js

6

Kevin

Apr 4, 2023

·

Stayed 2 nights

Lots of dining options nearby. Pool never had towels. Front desk was rude when our keys wouldn’t work. Hand sanitizer stations were empty.

8

Julie

Jun 6, 2025

·

Stayed 1 night

The hotel was a little tired. Scratch wood doors, broken toilet paper roll holder and the plug in the tub didn’t seal properly. Otherwise very nice. The woman at the front desk when I checked in was very helpful.

10

Lori

Sep 22, 2025

·

Stayed 4 nights

We thought we were going to miss the midnight check in deadline due to an accident on the highway, we did call though and let them know and the desk attendant was very nice and understanding and was going to let the oncoming attendant know. Luckily we made it at 10:30. After our the nice check in experience the room was very clean and comfortable. The breakfast which we had all 4 days of our stay was very good and plentiful every time. They were pretty full due to a festival in town, so i think they did a wonderful job everything was clean fresh food available at breakfast. The hotel and grounds very clean nice parking felt very safe. I would definitely stay there again. I was traveling with my adult son.

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Location

Location is convenient just off the interstate and works well for road trips, with some noting a generally safe feel and access to Louisville without downtown hassle. The trade-off is potential traffic noise in highway-facing rooms, and a few noted limited nearby dining.

Related guest reviews

10

Stephen

Oct 16, 2025

·

Stayed 2 nights

friendly staff, good parking, close to highway

8

Laurie

Feb 6, 2024

·

Stayed 1 night

Good location. Reasonable price for travelers

6

Damien

May 13, 2023

·

Stayed 2 nights

The hotel was clean and staff friendly, but I had a room on the highway side and it was very noisy. Did not sleep much those 2 nights.

10

Molly

Apr 6, 2024

·

Stayed 1 night

Quick, efficient and friendly check in and check out. Even though the hotel is right off the interstate and traffic noise was bothersome outside, that was not an issue at all once indoors. I will definitely stay there again.

6

Alfred

Sep 17, 2025

·

Stayed 1 night

The room was great and the staff were very friendly. My only criticism is that when I tried to sleep, it sounded like I was in the median of the interstate. Other than that, the hotel was great. I recommend people staying there get a room facing away from the highway.

8

Brian

Feb 27, 2024

·

Stayed 4 nights

Stayed here many times through the years. It’s always a safe place to stay with clean rooms. Convenient to downtown Louisville without the downtown hustle.

8

Katherine

May 10, 2024

·

Stayed 3 nights

The staff was excellent and very accommodating. The beds were great and very comfortable, and I wish I had checked the mattress so I could buy one. We were there for the Derby and we liked being on the outskirts but not much around for food. The gift shop was sparse so we had to walk to the gas station down the street, but it wasn't a big deal. The bathroom countertops could have been bigger. Large bathrooms, but little counter space for all your toiletries. In short, make sure you stock up before arriving and be prepared to get a rental car or uber anywhere you need to go.

10

Tracy

Sep 2, 2024

·

Stayed 1 night

Great overnight stop Easy access

10

Shawn

Nov 12, 2024

·

Stayed 1 night

Great area

8

Lori

Apr 26, 2023

·

Stayed 1 night

Comfortable. Very loud highway and plane traffic

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Dining

Breakfast is frequently praised as good and plentiful, consistent with the brand. A few noted hiccups such as a temporarily relocated breakfast area with fewer options and missing advertised items like bacon or a pancake maker.

Related guest reviews

10

Kimberly

Mar 21, 2024

·

Stayed 1 night

We stayed one night to sleep on a longer road trip and only spent about 7 hours on the property. All of the staff were welcoming and helpful as we grabbed breakfast to hit the road. Good stay for the price.

8

Robert

Oct 31, 2024

·

Stayed 1 night

The regular breakfast room was under construction. The alternative room was underwhelming as were the choices

10

Rachel

Mar 26, 2023

·

Stayed 1 night

Close to highway. Convenient. Good breakfast and clean room. Was disappointed that there wasn’t the pancake maker shown, was actually my main reason for booking this hotel as my daughter is a picky eater and that would’ve been the only thing she ate, but overall not that big of a deal

8

Patricia

Jul 12, 2025

·

Stayed 1 night

Kelsey was so nice and pleasant checking us in. I had reservations for two queen beds. Upon arrival to the room it was only one king bed. When I went back to the front desk to ask about the mix up, Kelsey had to call the GM. The GM had apparently changed our room to one king but I was not notified and they had no other queen rooms available. They called surrounding properties and found nothing else. Kelsey handled it very well and apologized for not being made aware ahead of time. They did offer a discount for the inconvenience, so I am waiting on that. Otherwise, it was a nice stay. Bailey at check out was very nice and the complimentary breakfast was very good as well as the staff.

8

Miri

Oct 1, 2025

·

Stayed 4 nights

Good breakfast.

10

Victoria

Sep 2, 2025

·

Stayed 3 nights

The beds are a little bit iffy. But ok for a shirt stay.i felt like the beds are way to stiff. Breakfast was good.but no bacon as advertised. They did however have sausage

8

Randall

Sep 27, 2025

·

Stayed 1 night

Hotel was comfortable but a bit worn 8n places. Food was typical for this chain.

10

Lori

Sep 22, 2025

·

Stayed 4 nights

We thought we were going to miss the midnight check in deadline due to an accident on the highway, we did call though and let them know and the desk attendant was very nice and understanding and was going to let the oncoming attendant know. Luckily we made it at 10:30. After our the nice check in experience the room was very clean and comfortable. The breakfast which we had all 4 days of our stay was very good and plentiful every time. They were pretty full due to a festival in town, so i think they did a wonderful job everything was clean fresh food available at breakfast. The hotel and grounds very clean nice parking felt very safe. I would definitely stay there again. I was traveling with my adult son.

10

Petra

Dec 23, 2023

·

Stayed 1 night

Great stay. Very good breakfast!!

10

Brian

Aug 10, 2025

·

Stayed 1 night

Breakfast options were plentiful and tasted good. Room was clean and comfortable with plenty of space to put things and plenty of easy to reach outlets for chargers etc. Staff was kind. Pool would have been small if there were other guests in there but we went at a time where no one else joined us and we were fine. Overall pleased.

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Month	Average price
January	$135
February	$128
March	$135
April	$122
May	$126
June	$117
July	$136
August	$110
September	$160
October	$145
November	$130
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $335	19 $299
20 $165	21 $121	22 $121	23 $203	24 $200	25 $258	26 $247
27 $139	28 $130	29 $130	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $165	2 $112	3 $113
4 $99	5 $109	6 $117	7 $110	8 $139	9 $117	10 $113
11 $129	12 $113	13 $117	14 $121	15 $147	16 $117	17 $96
18 $90	19 $194	20 $156	21 $206	22 $192	23 $125	24 $83
25 $86	26 $132	27 $100	28 $103	29 $96	30 $80	31 $83

Holiday Inn Express Hotel & Suites Hillview by IHG

Prices for Holiday Inn Express Hotel & Suites Hillview by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 2 Double Beds, Accessible (Mobility)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Accessible (Mobility)

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility)

Suite, 1 King Bed

Guest reviews of Holiday Inn Express Hotel & Suites Hillview by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Hillview by IHG

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