Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered?

A complimentary buffet breakfast is included for guests.

Are pets allowed at the property?

Pets are allowed with a fee of USD 20 per pet, per day, and a deposit of USD 100 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is by 11:00. Early check-in and late check-out are available for a fee of USD 20, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is located steps from Lake Jacksonville and a 2-minute drive from Bolton Park. It is 1 mi from Nichols Green Park and 1.2 mi from UT Health Jacksonville.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests, with access from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10 per night, subject to availability. Advance request or confirmation is required.

Best Western Jacksonville Inn - Comfy Stays

Average nightly price at Best Western Jacksonville Inn by month, last 12 months (USD)
Month	Average price
January	$88
February	$88
March	$88
April	$90
May	$95
June	$86
July	$86
August	$90
September	$123
October	$95
November	$96
December	$88

What guests think

Across reviews for Best Western Jacksonville Inn, travelers often praise friendly service and generally comfortable stays, but note inconsistent housekeeping, dated rooms with undersized pillows, and widely mixed impressions of the included breakfast.

Facilities feedback is split, with guests enjoying the indoor pool while others report a nonworking or unheated hot tub, sporadic gym issues, and occasional elevator outages. Cleanliness complaints mention odors, hair in bathrooms, stained linens, and occasional pests such as roaches, bed bugs, or fleas. The location is considered convenient to nearby stores and places to eat. Overall, expect a simple stay with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor pool, but recurring issues include a nonworking or unheated hot tub, occasional elevator outages, and gym equipment that doesn’t work.

Related guest reviews

8

carol

Feb 18, 2025

·

Stayed 2 nights

I like it all very friendly helpful clean room awsome breakfest and pool and hot very nice pool was warm felt great ill come stay again thank yall keep ur greatwork up

4

Jennifer

Dec 26, 2024

·

Stayed 1 night

Smelled like chlorine, only rooms on 3rd floor, no elevator

10

Paul

Jan 5, 2023

·

Stayed 1 night

The only thing I didn't like was the fact that the hot tub was not working.

10

ROBIN

May 1, 2023

·

Stayed 2 nights

unfortunately they had high school kids stay that weekend- pretty noisy. running up and down the halls. but water was great in the indoor pool and the inclusive breakfast was nice and hot.

10

nadia

Dec 27, 2025

·

Stayed 1 night

Good visit. Friendly receptionist who checked us in. Kids loved the pool. Room cleaned. Breakfast variety not so good.

6

Traci

Dec 20, 2022

·

Stayed 19,344 nights

Overall it was adequate. The breakfast attendant was by far the best of any hotel we've stayed at. She made sure that you had what you wanted no matter what. The pool was great. The workout room left a lot to be desired. I ended up just walking laps around the pool while my grandchildren played. I rented 2 rooms. The one my adult children and grandchildren slept in was clean. No complaints. The one my husband and I slept in had a horrible patch up job from a still leaking shower, but that's just cosmetic. One of the towels had hair deeply woven in the material. I just used it to mop up water from the shower. Overall, the room was clean. I would stay there again.

10

Marilyn

Mar 21, 2025

·

Stayed 1 night

Friendly staff, enjoyed the indoor hot tub and pool

10

Amanda

Oct 23, 2025

·

Stayed 1 night

Hot tub was amazing! After being on the road for 5 hours my back was stiff. The hot tub fixed me right up.

2

Sarah

Dec 2, 2024

·

Stayed 1 night

Upon arrival was told the pool was heated its not the jets in the hot tub didnt work it was warm but no jets the phones at the pool and in my room did not work. The ice machine on the bottom floor was out so had to go to second floor for ice but the elevators were out so i had to take the stairs. Around 830 the neighbor kept knocking on the wall and my kids were freaking out so i couldnt call so had to walk to the front desk to let them know and the lady just looked at me like what do you want me to do and claimed they werent back yet as if no one was in there. But i digress we stayed the night and in the morning i go to breakfast excited for the biscuits and gravy but the bicuits were like cardboard and the gravy was coagulated as if it had sat in the container for days so i stuck with coffee and finally as im packing up to leave my son playing in the floor i notice a spider coming from the ceiling about to drop right on his head. Luckily I got it before it got him. At checkout there was a new lady she was very rude as i am trying to explain some of the things they need to fix such as the phones and outlets. When did hotel living become acceptable to trailer park life? Its never perfect but wow i would not reccommend best western to anyone after this experience.

2

Pattie

Jun 21, 2023

·

Stayed 2 nights

The room had bed bugs in the sofa couch. The room smelled like smoke. The gym was told did not have working equipment. Water was on fhe bathroom floor could had slipped. When I available no one was at the front desk to greet me and I had to let the the know I was there to check in. Just not a great experience! I did get a refund for my room but had to do the work by calling and following up with Expedia myself.

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Cleanliness

Feedback is inconsistent: many note clean rooms, while others report odors, hair in bathrooms, stained linens, and pests (roaches, bed bugs, fleas), plus smoke smells and worn carpets.

Related guest reviews

6

John

Oct 1, 2025

·

Stayed 1 night

Room was clean. Towels were fresh. Staff was very friendly and helpful.

4

Paden

Dec 25, 2024

·

Stayed 2 nights

There were no good covers on the bed. There were roaches in the room and the pillows were throw pillows for sleeping. Overall not a good experience.

10

Serenity Rachel

Jul 24, 2025

·

Stayed 1 night

Very clean, nice soft bed. Fluffy pillows. The staff was amazing!!

4

Lynn

Apr 26, 2025

·

Stayed 2 nights

We had white socks on our feet walking around in the room. We noticed they were turning black on the bottom. I took a white towel and rubbed the carpet and it showed black on the towel right away. We had a non-smoking room, but could smell tint of smoke when we walked in. Cigarette burn on the carpet, and cigarette burn make on vanity.

2

Lisa

Jul 20, 2024

·

Stayed 2 nights

I booked 2 rooms. The rooms smelled musty with a strong odor of weed. One of the rooms, the bathroom had not been cleaned. There looked like dried vomit on and around the toilet. The other room had dirty sheets, there was spots of what appeared to be blood on the pillowcase and brown stained on the sheets. I let the gentleman at the counter know that the rooms were dirty. He said he would send so done. We left the hotel to get food, upon returning the rooms had not been cleaned, we left the hotel and requested a refund for the 2 nights I had booked. They said that since we booked through Expedia, we would need to co tact Expedia for the refund. That was July 4th, today is the 19th of July. Still waiting to hear. Expedia said they would email me, I haven’t heard back.

10

Alan

May 16, 2025

·

Stayed 1 night

Very clean. Staff friendly, and did a great job.

4

Jd

May 8, 2025

·

Stayed 1 night

Rooms smelled moldy. Front desk woman at night was kind of rude. There were people out in parking lot who were. Or staying there drinking beer and hanging out in parking lot. Breakfast bar sucked

8

Scalandra

Dec 5, 2025

·

Stayed 1 night

My stay was pleasant as usual but there was a great deal of hair in the sink, bathtub and jetted tub.

2

Randy

Jul 6, 2024

·

Stayed 2 nights

Roach on mirror, toilet did not flush(water was turned off at the tank; turned it on and flushed toilet). Toilet seat fell off. Had to close the door to the bathroom because of the tank noise. Breakfast was put away before allotted time. Asked for utensils at dinner time and was give an unwrapped spoon and non matching knife. Asked for napkins and was given someone’s left over Jersey Mike’s sandwich napkins. It is not a $100 night hotel.

4

Megham

Dec 27, 2022

·

Stayed 19,352 nights

The room was nice all except for the little roaches. One crawled up my leg! The microwave did not work and had noodles left all over inside, like a ramen noodle exploded and wasn’t cleaned. Told the front desk clerk and was only told “sorry, I’ll let maintenance know”. Will NOT book here again

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Rooms

Some find rooms comfortable, quiet, and spacious, but several report small pillows, aging furnishings, and uneven mattresses or bed frames; noise from other guests can be an issue at times.

Related guest reviews

6

Melissa

Oct 16, 2023

·

Stayed 2 nights

The bed frames were rocky and the mattress felt old and lumpy.

8

Michael

Jul 1, 2024

·

Stayed 2 nights

wasnt bad. we would stay there again. Mattresses were not great. pillows to small.

10

Manuel

Feb 9, 2023

·

Stayed 1 night

Very quiet and comfortable.

8

kyle

May 28, 2025

·

Stayed 1 night

The rooms are aged as expected so it's not bad but not great at all. The staff though were super friendly and made it a pleasant stay.

8

Carol

Mar 14, 2023

·

Stayed 2 nights

Was very nice and clean except the toilet rocked and banged on wall.

10

James

Nov 20, 2024

·

Stayed 1 night

Our stay was ok, taken care quickly as we arrived. Breakfast was not that great, but ok. All was clean and room was nice and big.

8

Kathey

Jul 7, 2025

·

Stayed 1 night

Property was great bed was comfortable but those little pillows were no my type. Everyone was complaining about them during breakfast. Not just me. Everyone from other rooms were complaining. One man called his wife who was driving in and told her to bring their pillows.

8

Ladetra

Apr 13, 2025

·

Stayed 1 night

Very friendly staff good breakfast. Only thing waa kids running in the halls all night and early morning

6

David

Dec 13, 2023

·

Stayed 1 night

While the hotel was clean it had not been updated to accommodate the plethora of electronics that people use today (December 2023). None of the light fixtures nor the clock radio had electrical outlets or USB sockets. Most of the household outlets were located behind furniture. The TV remote would turn the TV off/on and operate the guide but it would not change the channel itself. The volume had to be adjusted on the TV.

8

Warren

Apr 5, 2025

·

Stayed 2 nights

Was clean and serviceable, staff is really nice. But is a very basic hotel and not worth the price I paid for it. Could have stayed at nicer hotel for same money.

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AI-generated summary based on recent guest reviews

Service

Many reviewers highlight friendly, helpful staff and smooth check-in, though some encountered slow or rude interactions and limited ability to resolve problems without a manager.

Related guest reviews

10

Douglas

Nov 16, 2025

·

Stayed 1 night

People at check in were extremely nice...

10

Serenity Rachel

Jul 24, 2025

·

Stayed 1 night

Very clean, nice soft bed. Fluffy pillows. The staff was amazing!!

2

Gina

May 29, 2024

·

Stayed 2 nights

The staff cancelled my reservation. When I arrived around 10 pm with my mother and 2 grandchildren I had no room. They were sold out along with all the other hotels in the small town of Jacksonville TX. They said this happened because I did not late them know I was checking in late and since I used Hotels.com a third party they could not contact me to confirm I was still coming. Glad we knew a family in town who let us sleep on living room floor first night. Then booked LaQuinta second night in town.

4

Cordiero

Feb 5, 2024

·

Stayed 1 night

Went to visit family and when my family came to visit at the hotel the front desk person would constantly ask when they were leaving after I explained to him that they’d be an hour or two and that they were not staying for the night he still continued to ask every ten minutes I would come out the room so they left do to being uncomfortable and pressured to leave so ruined my one day to visit with family

4

Jd

May 8, 2025

·

Stayed 1 night

Rooms smelled moldy. Front desk woman at night was kind of rude. There were people out in parking lot who were. Or staying there drinking beer and hanging out in parking lot. Breakfast bar sucked

10

nadia

Dec 27, 2025

·

Stayed 1 night

Good visit. Friendly receptionist who checked us in. Kids loved the pool. Room cleaned. Breakfast variety not so good.

6

reg

Aug 20, 2023

·

Stayed 3 nights

Didn’t like the $150 hold as it seemed arbitrary and racist. Customer counter wasn’t staffed when we went to check out. The young lady on duty when my a/c quit working was very responsive and professional. Only good people person we met.

10

Shona

Apr 19, 2025

·

Stayed 1 night

Our experience was great from check in to check out. Customer service was great! Very clean rooms and bathroom. Breakfast was a 10/10. We will definitely book at this hotel again

6

James

Jun 16, 2025

·

Stayed 1 night

I didn't like how the room smelled. It has a very bad smell in the room. I didn't ask for a refund or a different room because the lady at the front desk seemed preoccupied when I arrived and took her almost 10 minutes to help me because she was on the phone with another person. I won't be using this establishment again.

10

Isabel

Jul 1, 2024

·

Stayed 3 nights

Services: very good and friendly people. Everything I requested, it was promptly giving. Very clean.

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Location

Guests describe the location as convenient and close to stores and dining.

Related guest reviews

10

Joanee

Feb 29, 2024

·

Stayed 1 night

Anytime I come home I stay at the best western. Staff is always nice and the area is convenient has a Walmart and food around. I will definitely book anytime i come home to see family. Thank you !!

10

Casey

Dec 7, 2023

·

Stayed 2 nights

Best Western is the best hotel in Jacksonville. The owner is very friendly and it’s close to everything

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Dining

Breakfast is highly inconsistent: while some praise it, many cite poor variety and quality, items not replenished, missing coffee, spoiled yogurt, and a messy dining area.

Related guest reviews

4

Angela

Jul 4, 2024

·

Stayed 3 nights

The smell of marijuana was in the elevator and the downstairs hallway that had the door propped open, every time we used it. The free breakfast was not refilled, even when there was still an hour and a half left for the breakfast time. Not staying there again.

10

Darcy

Sep 28, 2024

·

Stayed 1 night

Staff was excellent, clean rooms, and AWESOME breakfast

10

ROBIN

May 1, 2023

·

Stayed 2 nights

unfortunately they had high school kids stay that weekend- pretty noisy. running up and down the halls. but water was great in the indoor pool and the inclusive breakfast was nice and hot.

10

nadia

Dec 27, 2025

·

Stayed 1 night

Good visit. Friendly receptionist who checked us in. Kids loved the pool. Room cleaned. Breakfast variety not so good.

6

Greg

Apr 20, 2025

·

Stayed 2 nights

Stay was overall good. The breakfast however was terrible. No coffee, 2 biscuits and a little bit of gravy was basically all that was available at 7:30am. Trash was overflowing in the dining area as well. Not sure if they were short staffed or what. Definitely hurt my rating of this property.

4

Omar

Nov 9, 2024

·

Stayed 1 night

No Continental Breakfast, just some toast no peanut butter and eggs super lacking in breakfast

10

Shona

Apr 19, 2025

·

Stayed 1 night

Our experience was great from check in to check out. Customer service was great! Very clean rooms and bathroom. Breakfast was a 10/10. We will definitely book at this hotel again

2

Sarah

Dec 2, 2024

·

Stayed 1 night

Upon arrival was told the pool was heated its not the jets in the hot tub didnt work it was warm but no jets the phones at the pool and in my room did not work. The ice machine on the bottom floor was out so had to go to second floor for ice but the elevators were out so i had to take the stairs. Around 830 the neighbor kept knocking on the wall and my kids were freaking out so i couldnt call so had to walk to the front desk to let them know and the lady just looked at me like what do you want me to do and claimed they werent back yet as if no one was in there. But i digress we stayed the night and in the morning i go to breakfast excited for the biscuits and gravy but the bicuits were like cardboard and the gravy was coagulated as if it had sat in the container for days so i stuck with coffee and finally as im packing up to leave my son playing in the floor i notice a spider coming from the ceiling about to drop right on his head. Luckily I got it before it got him. At checkout there was a new lady she was very rude as i am trying to explain some of the things they need to fix such as the phones and outlets. When did hotel living become acceptable to trailer park life? Its never perfect but wow i would not reccommend best western to anyone after this experience.

10

Janis

Jan 16, 2023

·

Stayed 1 night

Breakfast was nasty. No hot breakfast. Yogart spoiled. The sausage biscuits were in plastic bag. Microwave and taste nasty. only thing really warm was waffle. No english muffins. Very disappointed.

6

Lisa

Aug 15, 2024

·

Stayed 1 night

The stay was fair. We chose Best Western over other hotels due to our previous experiences. The Best Western in Jacksonville, TX was disappointing due to their breakfast. At check-in I did ask if they had a hot breakfast. Sunday morning we found less than appealing scrambled eggs and diced potatoes. I did not recognize the meat, maybe square sausage, (nothing was labeled.) The sliced bread looked dry, and the bagels were somehow soggy. There was no fresh fruit, or oatmeal (not even instant oatmeal.) The only tea bags were opened generic. My breakfast consisted of waffle and yogurt. I was so disappointed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $93	8 $121	9 $124	10 $127
11 $120	12 $120	13 $119	14 $119	15 $121	16 $129	17 $128
18 $120	19 $103	20 $121	21 $121	22 $121	23 $129	24 $146
25 $116	26 $100	27 $119	28 $130	29 $118	30 $138	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $104	3 $108	4 $98	5 $104	6 $129	7 $117
8 $121	9 $121	10 $121	11 $138	12 $138	13 $173	14 $138
15 $138	16 $121	17 $121	18 $121	19 $121	20 $129	21 $147
22 $121	23 $121	24 $121	25 $125	26 $125	27 $129	28 $129
29 $129	30 $121

Best Western Jacksonville Inn

Prices for Best Western Jacksonville Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Accessible (Walk-In Shower)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews of Best Western Jacksonville Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Jacksonville Inn

Prices for upcoming dates