Iberostar Selection Riviera Cancun - All Inclusive

Not the most ideal hotel, they advertise 6 restaurants and 11 bars I believe but only 2 restaurants were open and only 1 - 2 bars at a time were open. The bars are only open from 10-11 which is not ideal for a bunch of young people who would like to party. The swim up bar kinda lacked, they didn’t have ice half the time, the rooms were very well taken care of, but this hotel lacks entertainment and excitement. BE CAREFUL OF THE EXCUSION GUY LOIDY- he is a SCAMMER!!!!! I paid a lot of money to go out on excursions and my friend ended up getting drugged on one of them and later we found out that Loidy purposely sent us on the wrong excursions in order to make a profit. DO NOT TRUST HIM.

Restaurants are all under construction no buffets available and bars were closed 90% of the time

Even if it was the low season, the hotel did not have enough entertainment for the guest. The bar closed at 11pm every night, which is way too early!...we went to a local bar twice during our stay to find some entertainment. I will say that the food was great, the rooms were nice and clean, and the staff very friendly.

Took us 3 hours to get to the hotel when it was 20 mins away, no one can find the resort. Once we got there it was under construction and had two restaurants which closed most of the days, booked and ocean view room, wasn’t given an ocean view room. For someone who goes to Mexico a lot this was a rather disappointing since I took someone for their birthday. The resort itself was beautiful not little to no amenities or perks, service was slow, limited food options, if we knew out of the 6 restaurants only two would be barely available, I would have never booked it. Very inconvenient.

The resort was under renovation. The website said they had five swimming pools, but there were only three pools that were open and also there was only one swim bar that was open but on Friday when I was there, they did have the other swim bar available. The only reason was because they had more guest that was coming to the resort. Also, they did not have many options available for dining on certain days. They were only maybe two places available to dine some days. There were no buffet restaurants to choose from, the food was very bland. The drinks were very watered down the waiters and the waitresses were very nice. I did not have a chance to explore the beach because the beach had a lot of seaweed and Sargassum on it. The water was very dirty and it had a smell to it, I also saw the workers dumping sand into the ocean. My room was really nice and comfortable, housekeeping cleaned and replenished my room with towels.

Chambre très propre et bien entretenu chaque jour (durée du séjour 11 jours). Les piscines sont un peu abîmé. Par contre la plage est inexistante. Une toute petite partie devant l hôtel mais on ne peut pas se baigner car l'eau et marron avec des résidus de sargasse. Le personnel est au petit soin. Le club enfant est parfait. Beaucoup d'activité proposé mais l'endroit reste calme. Le gros point négatif, très éloigné de la route, il faut donc prendre un taxi ou un uber pour faire le moindre déplacement, impossible de se déplacer à pied, la route n'est pas terminé et c'est très dangeureux.

The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.

We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.

So I think our issue is primarily with expedia but also with iberostar. The property should have been shut down during renovations instead of having most of the facilities closed. ESPECIALLY - we should have been informed of these minimalist facilities when booking as I would have never finalized if I had of been informed. Food quality was exceptional but no buffet and repetitive food choices and confusing alternating venues. Beach front is non existent basically and in the middle of nowhere with only expensive taxis and Ubers to get anywhere. Alcohol unavailable anywhere after 11 PM!!!! Ridiculous. Zero evening entertainment nearly all the nights we were there ( DJ does NOT COUNT as a ‘show’). No hot water for the fist half of our stay. Gym was unavailable two of the days I was there and I SPECIFICALLY look for that and is very important to me. Especially when nothing is walkable for alternatives. The spa is extremely pricey but the service is above and beyond if you want to treat yourself. The staff was our only saving Grace here. Janet and Freddy went out of their way with the rest of the staff to try and appease our disappointments. Some of the exceptional Staff members- ALEXA, JAICO, CRUZ, ALFREDO AND OUR LOVE CEIDI!! Thank you everyone. Coffee bar closed ( another one of my reasons for returning) , carribean restaurant closed ( my favourite venue). Just super disappointing.

They called it a soft opening, we did not realize that meant there would be construction. 4 of the 6 resteraunts were closed. Half of the pools as well,i give them slack since it was off season. The alcohol was name brand and the food was excellent. Staff was super,it was nice overall.

Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition

The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!

Very disappointed with our stay. The site advertised 6 restaurants and only 2 were available. 24 hour room service was 11am to 11pm. At 11 they stopped serving alcohol and actually kicked us out of the bar. Staff was rude. Our room took forever to get considering there was maybe 50 people on the whole resort. Our first room had a bunch of lizards which i was ok with since it is Mexico but there was a huge cockroach living in the sofa. The A/C also broke down. The whole resort is under construction which had very early morning banging. The beach was non existent. The only positive was the food. Although it was extremely limited it was delicious. Do not stay here. Not worth the money.

Clean, spacious rooms,

Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida

Beautiful!!! The grounds are wonderfully kept, the rooms are modern and clean, the food was fantastic, and the staff is one to admire. We had the room with the swim up pool. It was the best decision! Our room was close to the pool bar and Bettyna was on call! Her friendly and attentive service made our stay all the better. We will most definitely return.

The property was great and beautiful. Staff attention the best ever. Very clean. Quality of the food the best. I will come back.

-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.

Chambre très propre et bien entretenu chaque jour (durée du séjour 11 jours). Les piscines sont un peu abîmé. Par contre la plage est inexistante. Une toute petite partie devant l hôtel mais on ne peut pas se baigner car l'eau et marron avec des résidus de sargasse. Le personnel est au petit soin. Le club enfant est parfait. Beaucoup d'activité proposé mais l'endroit reste calme. Le gros point négatif, très éloigné de la route, il faut donc prendre un taxi ou un uber pour faire le moindre déplacement, impossible de se déplacer à pied, la route n'est pas terminé et c'est très dangeureux.

The road leading to the hotel has way too many big bumps making the drive uncomfortable. 2 main dining out of the 4 restaurants on site were closed but we were not informed prior to booking which impacted our experience. Found a live insect in my food at the Mexican restaurant which makes me question the cleanliness in the back kitchens.

First, the transportation from the airport was a mess because no one knew this resort from the name listed (Selection Riveria Cancun), even with the address. Everyone knew this location to be called the PALMAR RESORT. So if you say that, you won't have troubles like we did. Secondly, our shower and our in-room hot tub NEVER got hot, not even warm! The in-room hot tub looks beautiful on the pictures, but we never got to enjoy that amenity. We unfortunately took cold showers our entire trip, even after speaking to the front desk and maintenance people. There is alot of construction going on within the property, so a lot of things are not available, including some restaurants. The staff was very pleasant and gave really good service from beginning to end. If you like to vacation with no crowds, this is the place for you. There were probably 5 other couples there in total, so we never had to wait long for anything at all, and it was very peaceful. Beautiful resort overall, but I would not stay here again.

Lovely staff. Very clean resort. Rooms spacious & clean. Comfortable beds. AC worked well & not too loud. Lovely balconies. Liked that the shower, double sinks & toilet were all separate therefore accessible to more than 1 person for different needs at the same time. However, the door to the toilet in our room was just frosted glass without a proper door knob, not great privacy or easy to open/close due to the lack of door knob (a minor detail). Buffet & restaurant staff great & very accommodating esp for picky eaters:) outdoor property well maintained & has nice pools. It was great there wasn’t an extra charge for the cabanas either. The beach front for this resort was mainly kept free of sargassom & had a good number of palapas that were cabana style. This was a surprise because next door was the Hyatt ziva & their beachfront was no where near as nice as Palmar’s. The food at the buffet & restaurants has a nice variety/selection. The 24hr room service convenient but could be hit or miss (our son a bit picky & they didn’t get his order right twice). Overall a lovely resort, great value for what we paid. A great experience for our family but if I were a single looking for a partying atmosphere, probably a resort along the Cancun strip would be more ideal. This was perfect for us as it was relaxing & felt very safe (but not walkable to any town or off property restaurants, same could be said for any of the other resorts near this one).

We booked an ocean view suite and we didn't get that. We were told that we couldn't get that because it was limited. They wanted passports and not an id. Staff was amazing. The facility was under construction. Only 2 restaurants are open. No valet at nights. Hours for drinking are different than stated. Pool bar closes at 5pm. No more swimming after 8pm. You have to go to a bar that closes at 9:45pm to get beer. Sunday night a flight got cancelled & there was more ppl in the facility so this Monday morning you seen ppl walking around offering beverages. We never got that

We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.

Beautiful!!! The grounds are wonderfully kept, the rooms are modern and clean, the food was fantastic, and the staff is one to admire. We had the room with the swim up pool. It was the best decision! Our room was close to the pool bar and Bettyna was on call! Her friendly and attentive service made our stay all the better. We will most definitely return.

Took us 3 hours to get to the hotel when it was 20 mins away, no one can find the resort. Once we got there it was under construction and had two restaurants which closed most of the days, booked and ocean view room, wasn’t given an ocean view room. For someone who goes to Mexico a lot this was a rather disappointing since I took someone for their birthday. The resort itself was beautiful not little to no amenities or perks, service was slow, limited food options, if we knew out of the 6 restaurants only two would be barely available, I would have never booked it. Very inconvenient.

Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.

-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.

We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.

We had a fantastic family vacation at Iberostar Selection Riviera Cancún and would absolutely return. The resort is on the smaller side, which turned out to be a huge plus; everything felt calm, easy to navigate, and never overwhelming. It’s perfect if you want relaxation instead of chaos. The rooms were beautifully renovated, clean, modern, and thoughtfully designed. The standout feature? The large jacuzzi soaking tub was a dream after long days in the sun. It honestly felt like a mini spa in the room. A huge highlight was the fitness program. The classes were excellent—well-run, energizing, and led by a knowledgeable, motivating trainer who clearly cared about proper form and about making the workouts accessible yet effective. It was refreshing to have fitness options that felt genuinely high quality rather than an afterthought. For families, the kids' club was outstanding. The staff were kind, engaged, and clearly experienced with children. Activities were well organized, fun, and age-appropriate, which gave us peace of mind—and some much-appreciated downtime knowing the kids were happy and well cared for. And across the entire resort, the staff were consistently warm and attentive without ever being intrusive. Service felt personal and sincere.

Great staff

Staff was extremely friendly, made you feel at home. The resort was gorgeous! Beach as closed, but Ivan and Julian did amazing at helping us plan excursions. Angel greeted us with a big smile and was so sweet! The check in/out was easy. The entire staff was 5/5 stars. Food was also delicious, staff made sure to keep everything super clean everywhere!

Though there were very few guests, we had an amazing time. My husband and I were there for my birthday and the staff were amazing. By the end of our trip everyone knew us by name and addressed us very warmly. Food was amazing. Grounds and room was updated and clean. We look forward to coming back to see what it all looks like after renovation. Happy we got to have the place nearly to ourselves. I know it will be a hotspot soon.

The property was great and beautiful. Staff attention the best ever. Very clean. Quality of the food the best. I will come back.

Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.

-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.

I will start off by saying the staff here goes above and beyond to make your experience 5+stars. Bettina, Mauricio, and Sergio are fabulous. The room we stayed in was great and well maintained by housekeeping daily. The food is very good at all the restaurants as well. This is the 2nd time we have stayed at this resort this year, and once the beach is fixed, we will absolutely return.

The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!

We had a fantastic family vacation at Iberostar Selection Riviera Cancún and would absolutely return. The resort is on the smaller side, which turned out to be a huge plus; everything felt calm, easy to navigate, and never overwhelming. It’s perfect if you want relaxation instead of chaos. The rooms were beautifully renovated, clean, modern, and thoughtfully designed. The standout feature? The large jacuzzi soaking tub was a dream after long days in the sun. It honestly felt like a mini spa in the room. A huge highlight was the fitness program. The classes were excellent—well-run, energizing, and led by a knowledgeable, motivating trainer who clearly cared about proper form and about making the workouts accessible yet effective. It was refreshing to have fitness options that felt genuinely high quality rather than an afterthought. For families, the kids' club was outstanding. The staff were kind, engaged, and clearly experienced with children. Activities were well organized, fun, and age-appropriate, which gave us peace of mind—and some much-appreciated downtime knowing the kids were happy and well cared for. And across the entire resort, the staff were consistently warm and attentive without ever being intrusive. Service felt personal and sincere.

My request/complain regarding AC in my room was handled very poorly and unprofessionally by the manager on duty.

First, the transportation from the airport was a mess because no one knew this resort from the name listed (Selection Riveria Cancun), even with the address. Everyone knew this location to be called the PALMAR RESORT. So if you say that, you won't have troubles like we did. Secondly, our shower and our in-room hot tub NEVER got hot, not even warm! The in-room hot tub looks beautiful on the pictures, but we never got to enjoy that amenity. We unfortunately took cold showers our entire trip, even after speaking to the front desk and maintenance people. There is alot of construction going on within the property, so a lot of things are not available, including some restaurants. The staff was very pleasant and gave really good service from beginning to end. If you like to vacation with no crowds, this is the place for you. There were probably 5 other couples there in total, so we never had to wait long for anything at all, and it was very peaceful. Beautiful resort overall, but I would not stay here again.

Our stay at Selection Riviera Riviera Cancún was during renovations so the resort was fairly limited. The stay started off very inconveniently as the location reported on Expedia and Google was about a 20 minute drive from the resort which was irritating after a long journey. The property was overall good despite the renovations and the rooms were nice and spacious. The main problem is their beach is very small and was filled with smelly seaweed which essentially meant there was no beach access and the whole resort had an unfortunate smell. This combination made it very hard to spend a day at the resort and resulted in more expenses in order to try and enjoy a day at the beach or pool. The food and drinks are well prepared with enough options to satisfy you. The staff are also always ready to help you with anything you need although room service wasn’t exactly 24 hours in my experience.

Food options, Bed comfort, Staff service level and the state of Facilities were all excellent points. The staff were especially wonderful, often going above and beyond. The surrounding beach area was unfortunately very dirty and not suitable for walking or simply lounging in the sun.

The staff was superb, the food was the best I’v ever had at an all inclusive including room service. The resort was clean & rooms were nice. They were currently doing some construction but it didn’t seem to interfere with our trip. There wasn’t much of a beach front to enjoy however they’re currently working on expanding it, which would be nice in the future. This resort is great for people or families wanting to relax and enjoy the paradise as there were only about 75 people there. If you’re looking for the night life this probably isn’t the resort of choice. They do have nightly entertainment but would be nice to have a little more variety especially with kiddos. Could also use more day time entertainment as well, but we still had a great time. The roads getting to the resort were horrible and could use some work ASAP. Also with the multiple changes in ownership & resort name our driver had a little difficulty finding it upon arrival. Overall it was a good choice and great family vacation.

The food was AMAZING, I have never had resort food so good. The room was beautiful as well as the views. But the name was confusing. My driver was confused as well as me. The resort is under new owners so it is very confusing the old name is Palmar beach resort. The resort has so much potential but at this time there is not much to do. If you are looking for any form of a party scene this is not it. If you are looking for a super relaxing non eventful time this is the place for you. The activities guy was so nice and attempted to get people to play games and always made sure we knew if there was any events. I really enjoyed all of the staff. I am willing to go back again in a few years.

Great service and. However its 45 minutes from cancun actually

I would put 10, but the beach was closed because of sargassum and this week they just started to install the barriers. The other issue is the road to access the hotel, it's like a rural way, shared by several resorts, it's painful to get in and out of the property

We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.

Chambre très propre et bien entretenu chaque jour (durée du séjour 11 jours). Les piscines sont un peu abîmé. Par contre la plage est inexistante. Une toute petite partie devant l hôtel mais on ne peut pas se baigner car l'eau et marron avec des résidus de sargasse. Le personnel est au petit soin. Le club enfant est parfait. Beaucoup d'activité proposé mais l'endroit reste calme. Le gros point négatif, très éloigné de la route, il faut donc prendre un taxi ou un uber pour faire le moindre déplacement, impossible de se déplacer à pied, la route n'est pas terminé et c'est très dangeureux.

Horrible beach!

They do not have what they offer, only 2 restaurant open and no buffet

The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!

Resort was amazing. Italian restaurant was very nice for breakfast and dinner. Mexican not so much. Night timw you could see alot of mosquitoes there. Also they should bave more than just 2 restaurants open all the time. Other suggestion would be food options bh bar area.. They did hamburgers one day and Paella one day. People should be bale to orded to the pool if they want to since there is only ome swim up bar. Staff was extremely friendly. Activities guy for fun. Marcelo at the front door is very njce. Bar staff kept refilling our drinks.

It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr

Restaurants are all under construction no buffets available and bars were closed 90% of the time

Even if it was the low season, the hotel did not have enough entertainment for the guest. The bar closed at 11pm every night, which is way too early!...we went to a local bar twice during our stay to find some entertainment. I will say that the food was great, the rooms were nice and clean, and the staff very friendly.

The property was great and beautiful. Staff attention the best ever. Very clean. Quality of the food the best. I will come back.

-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.

The resort was under renovation. The website said they had five swimming pools, but there were only three pools that were open and also there was only one swim bar that was open but on Friday when I was there, they did have the other swim bar available. The only reason was because they had more guest that was coming to the resort. Also, they did not have many options available for dining on certain days. They were only maybe two places available to dine some days. There were no buffet restaurants to choose from, the food was very bland. The drinks were very watered down the waiters and the waitresses were very nice. I did not have a chance to explore the beach because the beach had a lot of seaweed and Sargassum on it. The water was very dirty and it had a smell to it, I also saw the workers dumping sand into the ocean. My room was really nice and comfortable, housekeeping cleaned and replenished my room with towels.

We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.