Spark by Hilton Decatur

The only good thing was the ac is the coldest I've ever felt. The staff on check in failed to record our late check out request and the following day the front desk manager was very rude to us, reminding me 5 times that check out is noon, as if I don't know how to tell time. Also was critical to our service lab in the course of his duty. So we checked out to move elsewhere friendlier. Expected more from Hilton.

We have stayed in this hotel on previous visits when it was under a different corporation, and actually it was better then! Why? Because they served a hot breakfast every morning, while under the new management of Hilton, they don't! Though we must say, even under the old management, the property over the years had started to go down. Last Spring when we stayed here for my wife's 50th college class reunion, the hotel was supposedly under renovation...so we expected this year when we returned for my college reunion, everything would have been made new and/or improved. Well we were wrong, because actually everything is much worse! And even more shocking is that this hotel is under the Hilton chain...so we expected quality! The elevator was horrible looking inside and sounded like it was about to break! Inside of our room? The door was actually hard to open and close [Rm 273]; the pillows on the King size bed were Standard size and were old...very old and long since ago should have been replaced with King size pillows. They were just poor quality. Lastly: We will never stay here again! Ever! And please know, this is the first time my wife and I have ever had to write such a negative review for any and all of the hotels were we've stayed not only in the USA but anywhere worldwide we have visited. Lastly: It is too bad we can't get our money back in full or any portion, because one would think under Hilton's umbrella, such a lack of quality wouldn't be.

nice place good and clean

Great

The staff was very personable and helpful. The room was very comfortable and clean. The location of the hotel was excellent. It was very affordable for me. Thanks