Name: SureStay Plus by Best Western Brooks
Address: 1240 Cassils Place East, Brooks, Canada, Brooks, Alberta, CA
Price range: $81–$103 per night
Rating: 7.83

What guests think

At SureStay Plus by Best Western Brooks, travellers consistently highlight very clean, recently updated rooms, friendly and accommodating staff, and a convenient highway-side location near restaurants and fuel, making it a practical stop for road trips and short stays.

Many reviews praise the free breakfast for its variety and hot items. Common drawbacks include the lack of an elevator, occasional noise from the highway or other rooms, and sporadic issues like limited hot water, missing soap, or TV problems. Expect a clean, budget-friendly stopover with helpful service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

EV charging onsite and ample parking are appreciated, with restaurants and a gas station next door for easy stops. A recurring limitation is the lack of an elevator; some ground-floor rooms offer direct parking-lot access.

Related guest reviews

10

April

Sep 9, 2025

·

Stayed 1 night

This was our second time staying here. I requested a first floor room and they honoured that request. The beds are very comfortable and room was clean. I really appreciated the tiny fridges that have a separate freezer. We were able to keep the ice from our cooler frozen and reuse in the morning. I really like the fact that we had our own private entrance to the room (first floor only). Breakfast was great and staff was very friendly and helpful. This is one of my favourite stays along the Trans Canada highway. Price is great for what they offer. Highly recommend.

10

wanda

Jun 12, 2025

·

Stayed 1 night

Convenient location, with an ev charger. Nice staff.

8

wanda

Aug 22, 2024

·

Stayed 1 night

They have an ev charger

10

Don

Jan 20, 2025

·

Stayed 2 nights

The two entrances to the room , one to thr lobby and one out to the parking lot was very handy as well as the location being close to our event and easy in and out of the city apon our arrival /departure.

10

TRACY

Aug 21, 2025

·

Stayed 2 nights

A beautiful room& washroom spacious with full bath & shower hose& all amenities. Bed really comfortable. TV had lots of stations specialty stations. Excellent quality picture. Staff super friendly and accommodating. Denny’s right beside Hotel. Don’t have to travel far for a good meal.

4

Elaine

Aug 10, 2024

·

Stayed 1 night

No elevator, we are seniors and had to lug our luggage up a flight of stairs!

8

William

Sep 19, 2025

·

Stayed 1 night

I found this property just fine , all was good inside , breakfast on par . If I had to find fault it would be the drive in to the motels new parking lot , the approach had huge pot holes . Not the fault of the motels but still difficult.

10

wanda

Apr 29, 2024

·

Stayed 1 night

Ev charger onsite

10

Paul

Jul 29, 2025

·

Stayed 1 night

Very Clean. Very nice staff. Good location.Lots of parking. Restaurant and gas station next door.

10

koop

Oct 23, 2024

·

Stayed 1 night

An elevator would be a nice addition.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews overwhelmingly describe the hotel and rooms as very clean and recently renovated, with modern bathrooms. A few guests reported issues such as sticky surfaces or flies.

Related guest reviews

4

Dallas

Aug 29, 2025

·

Stayed 1 night

Shower temperature was not warm or hot. Shower head have very little water pressure. Floor was sticky. Counter was sticky. Bed side table was sticky. Fridge was loud. Lobby area was loud.

10

Vernon

Oct 16, 2025

·

Stayed 1 night

Breakfast was great. Room super clean.

8

Stephen

Nov 11, 2025

·

Stayed 2 nights

Room was spotless. Breakfasts were awesome!

4

Stephanie

Sep 20, 2025

·

Stayed 1 night

I think they need to get their fly infestation under control, I spent most of the night killing flies, no idea where they were coming from and the beds were super uncomfortable. Breakfast was generic nothing special.

10

Marat

Dec 26, 2024

·

Stayed 1 night

Clean

10

John

Sep 14, 2025

·

Stayed 2 nights

Room was very clean, pillows were nice and the bed was perfect for me. Over all great experience

10

Shannon

Apr 25, 2024

·

Stayed 1 night

This property has been renovated completely on the inside. The rooms are up to date modern and extremely clean. I spend a lot of time in hotel in Alberta and this hotel is by far the cleanest I've ever seen. The air conditioning units are all brand new and therefore free of dust that most in other hotels accumulate throughout the years the air quality is amazing for those of us with asthma my eyes did not water I did not get a sore throat and my allergies were non-existent well in my room. The staff are all very friendly and outgoing the lobby and hallways are all well maintained. I would recommend this hotel to anyone looking for a place to stay short or long-term well in Brooks Alberta. If I could give this hotel more than five stars I would

10

Mohammadhadi

Aug 2, 2024

·

Stayed 1 night

The property is very clean. Friendly staff.

10

Leslie

Oct 7, 2025

·

Stayed 1 night

Large room, very clean and comfortable.

10

Martina

Apr 20, 2024

·

Stayed 1 night

Clean, newly renovated, great breakfast, quiet and very friendly staff. Can’t ask for more than that!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, updated, and well equipped, with spacious layouts, modern showers, and useful fridges/microwaves. Downsides mentioned are occasional noise (highway or upstairs), TV or outlet problems, and intermittent hot-water or water-pressure issues.

Related guest reviews

4

Dallas

Aug 29, 2025

·

Stayed 1 night

Shower temperature was not warm or hot. Shower head have very little water pressure. Floor was sticky. Counter was sticky. Bed side table was sticky. Fridge was loud. Lobby area was loud.

8

Karen

Jun 12, 2025

·

Stayed 1 night

The outlets next to the bed were both dead. They were necessary for cpap machine. Luckily I had an extension cord with me. The 4 pillows on the bed were very firm. Other than that stay and hotel were great.

10

TRACY

Aug 21, 2025

·

Stayed 2 nights

A beautiful room& washroom spacious with full bath & shower hose& all amenities. Bed really comfortable. TV had lots of stations specialty stations. Excellent quality picture. Staff super friendly and accommodating. Denny’s right beside Hotel. Don’t have to travel far for a good meal.

8

Philomena L.

Jul 22, 2025

·

Stayed 2 nights

Ask for a room on the opposite side of the highway - otherwise noisy. Other than that all good

8

cathy

May 26, 2024

·

Stayed 1 night

We were just passing through. It was a normal hotel with normal breakfast. The highway noise was a bit loud.

6

Darek

Oct 17, 2025

·

Stayed 1 night

Don’t shower last. No hot or even luke warm water late in the evening. Not ideal after a long dirty work day. Very disappointing. Also the waffle maker was broken which was the only perk to that breakfast.

8

Caroline

Jul 20, 2025

·

Stayed 1 night

Very basic and couldn’t get TV to work, had someone come to room and called for help but couldn’t help fix. Offered nothing for inconvenience. Staff was polite though.

10

Leslie

Oct 7, 2025

·

Stayed 1 night

Large room, very clean and comfortable.

8

David

Apr 28, 2024

·

Stayed 1 night

Super noisy from upstairs suites - can hear people walking, water,

10

Derrick

Jun 23, 2024

·

Stayed 1 night

Wifi pword was wrong. Bathtub super slippery. Shampoo,conditioner,bodywash very inconvenient

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, efficient, and accommodating, often honoring room requests and assisting with issues. A few guests noted slow or limited front-desk help and inflexible policies (e.g., member-only water).

Related guest reviews

10

Jaamac

Jul 31, 2024

·

Stayed 1 night

The staff is very dedicated to welcome and make you comfortable.

10

April

Sep 9, 2025

·

Stayed 1 night

This was our second time staying here. I requested a first floor room and they honoured that request. The beds are very comfortable and room was clean. I really appreciated the tiny fridges that have a separate freezer. We were able to keep the ice from our cooler frozen and reuse in the morning. I really like the fact that we had our own private entrance to the room (first floor only). Breakfast was great and staff was very friendly and helpful. This is one of my favourite stays along the Trans Canada highway. Price is great for what they offer. Highly recommend.

8

Anita

Oct 22, 2025

·

Stayed 1 night

The front desk clerk was pleasant and friendly. We were having trouble getting the tv to work and she came to our room and figured out the issue and got it working. We appreciated her help.

6

Fui Lung

May 28, 2025

·

Stayed 1 night

When we checked in, the one before us was given two complimentary waters, but none were given in our turn. When we asked why, she said it was given to those Best Western members only. It may be hotel policy, but as a guest, it was not good at all. We were told to purchase water from the vending machine. It was just two bottles of water. We were assigned on the second floor, but there was no lift there. So if you have a lot of luggage, pls beware of it

6

Dave

May 8, 2025

·

Stayed 1 night

only one person on duty - waited 10 minutes for them to show up for check-in. could not get any help figuring out how to operate the tv - was told to scan the card supplied for instructions - no card. while the matress was great it was so high off the floor my wife who has mobility issues had a difficult time getting into the bed,

10

Ousmane

Jul 15, 2025

·

Stayed 1 night

Good service

10

Tom

Jul 22, 2025

·

Stayed 1 night

Extremely friendly and helpful staff. Rare to see nowadays!

10

emmanuel

Oct 25, 2025

·

Stayed 1 night

The staff were very friendly and very efficient. Good value.

10

Barry

Jul 25, 2024

·

Stayed 1 night

From the time we walked in the front door the staff were very welcoming and overly happy to help with anything or any of your needs

10

George

Sep 8, 2025

·

Stayed 2 nights

I was having a medical issue when we arrived, and the staff were very kind and moved us into a special room on the ground floor for those with mobility issues. Overall everyone has been very kind and helpful. Also the rooms are very clean and well maintained.

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AI-generated summary based on recent guest reviews

Location

Right off the highway and next to restaurants and fuel, the location is convenient for road trips and visiting Dinosaur Provincial Park. Some guests felt the surrounding area was rough, and a few noticed highway noise.

Related guest reviews

8

Jules

Oct 6, 2024

·

Stayed 1 night

Convenient for an overnight stop, not near anything else. Quiet, nice park nearby.

8

Ni

Sep 20, 2024

·

Stayed 1 night

Good for one or two nights stay. Property location isn’t the best or most safe but if you are with family, it should be ok. Place is clean and renovated from inside .

6

Joern

Aug 17, 2025

·

Stayed 3 nights

Clean property in a tough area. Staff was friendly.

10

Keshav

Jul 16, 2024

·

Stayed 1 night

Easy access to Highway

10

Danielle

Jun 12, 2024

·

Stayed 1 night

Location close to highway

6

Kathryn

Nov 26, 2024

·

Stayed 1 night

Good location

8

SUZANNE

Aug 20, 2024

·

Stayed 2 nights

Great couple of nights stay convenient for Dinosaur PP.

10

Donald

Jun 28, 2024

·

Stayed 1 night

Conveniently close to highway. Staff was very friendly and helpful. Location next to gas station complex was worrying when we pulled in but no noise or odor and easy to fill up in morning.

10

Paul

Jul 29, 2025

·

Stayed 1 night

Very Clean. Very nice staff. Good location.Lots of parking. Restaurant and gas station next door.

8

Chidambaram

Aug 22, 2025

·

Stayed 1 night

Nice affordable place close to the highway. We stayed for a night on our road trip. The staff in the night was welcoming. Breakfast place was clean and organized. Enough options for breakfast!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely appreciated for its hot items and variety, though a few guests found it basic, experienced equipment issues, or wanted better coffee. Seating can feel limited at busy times.

Related guest reviews

10

Joey

Jul 7, 2024

·

Stayed 1 night

Property was right off hwy., no fussing to get back on the road. Had a Smitty's and grill/bar restaurant right in front parking lot. Staff very friendly and accommodating. Originally had room on second floor, explained I had a swollen leg, immediately switched my room to bottom level. Breakfast at 6-9, Fantastic!!. Coffee, juice, scrambled eggs, hashbrowns and great sausage, waffles, muffins, bagels, toast, oatmeal, yogurt. Facility was very clean. Would absolutely recommend.

10

Patricia

Sep 14, 2025

·

Stayed 1 night

Breakfast was very poorly done.

10

Borrey

Aug 4, 2025

·

Stayed 1 night

Coffee could have been better. It was also a bit loud. The staff were helpful.

10

Julia

Jul 29, 2025

·

Stayed 1 night

We really enjoyed how new and clean this property was. It smelled fantastic inside. The breakfast was great and included hot eggs, sausages and hashbrowns. It was a family-friendly property but that didn't mean crying kids. The staff were excellent and it was no problem for us to arrive late. We already sent family to stay there as they took a longer road trip.

8

Stephen

Nov 11, 2025

·

Stayed 2 nights

Room was spotless. Breakfasts were awesome!

10

Jamie

Sep 21, 2025

·

Stayed 2 nights

Service was efficient. Room was clean and quiet. Breakfast choices very good.

10

Kim

Oct 12, 2024

·

Stayed 1 night

We were only there for one night but the room and hotel were very clean and efficient, from check in, clean room , and breakfast. We would certainly stay again on our way through

6

LARRY

Mar 30, 2025

·

Stayed 1 night

Breakfast is too simple

6

Darek

Oct 17, 2025

·

Stayed 1 night

Don’t shower last. No hot or even luke warm water late in the evening. Not ideal after a long dirty work day. Very disappointing. Also the waffle maker was broken which was the only perk to that breakfast.

10

Frederico

Aug 31, 2025

·

Stayed 1 night

Amazing bathroom! Staff very pleasant and accommodating. The breakfast surprised me! Delicious

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $84	18 $84	19 $83
20 $83	21 $81	22 $81	23 $81	24 $81	25 $84	26 $81
27 $81	28 $81	29 $84	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $96	3 $82
4 $102	5 $82	6 $82	7 $96	8 $82	9 $82	10 $82
11 $96	12 $82	13 $103	14 $96	15 $98	16 $103	17 $96
18 $103	19 $103	20 $103	21 $103	22 $103	23 $103	24 $103
25 $103	26 $85	27 $103	28 $103	29 $103	30 $103	31 $103

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed, Kitchenette

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Kitchenette

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus by Best Western Brooks

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Prices for upcoming dates