Name: Holiday Inn Express Hotel & Suites Norfolk by IHG
Address: 920 South 20th Street, Norfolk, Nebraska, United States of America, Norfolk, Nebraska, US
Price range: $158–$181 per night
Rating: 9.2

What guests think

At Holiday Inn Express Hotel & Suites Norfolk by IHG, travelers consistently highlight very clean spaces and welcoming, helpful staff, with many appreciating quiet, comfortable rooms and convenient access to nearby dining, shopping, and highways.

Guests also like the pool and hot tub, and mention a tidy fitness area. Breakfast earns frequent praise for selection and taste, though several reviews report limited choices or underwhelming coffee and eggs. Overall, expect a straightforward, dependable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the pool and hot tub, and note a clean, well-kept pool area. The fitness room is described as adequate and tidy.

Related guest reviews

10

Michael

Nov 6, 2025

·

Stayed 4 nights

This was one of the cleanest hotels I've ever stayed in. Even the pool area, elevator, and hallways were spotless, and everything felt new and fresh. If I ever pass through the area I'll definitely think about staying there again.

10

Frederick

Aug 2, 2025

·

Stayed 1 night

Very nice pool and hot tub. The staff at the front desk was simply wonderful

10

Elizabeth

Jan 25, 2026

·

Stayed 1 night

The staff was fantastic. The front desk clerk was courteous and helpful and able to arrange an early check-in. The breakfast attendant was friendly and kept the food restocked and the area clean. The room was spotless, comfortable, and quiet. The pool area was tidy and stocked with fresh towels. The fitness center was clean and had enough equipment to accommodate a traveler. We would stay again.

10

SHARLENE

Feb 21, 2026

·

Stayed 1 night

Clean spacious great breakfast close parking

10

John

Dec 26, 2025

·

Stayed 1 night

Very clean, Hot tub was great!

10

Chandra

Oct 4, 2023

·

Stayed 1 night

We had a great stay. We were upgraded to a suite with a bedroom, which was great. The bathroom and couch/hide-a-bed could have used a little more cleaning, but overall the room was clean and comfortable. Breakfast had lots of options, pool area was clean and well stocked with towels. Staff all friendly. Easy and quick check in. Will stay again!

10

Cassandra

Aug 20, 2023

·

Stayed 1 night

Front desk was very helpful. The breakfast was very good and had plenty to chose from. The only issue was the pool was closed for maintenance in the morning with no notice except finding out when we went down to swim.

10

Brian

Feb 3, 2024

·

Rooms are clean and with nice amenities. King size with sofa bed is what I chose. Room to do yoga in my room and a hot tub with pool in the first floor as well. Very comfortable. A couple hours from Omaha.

10

Donald

Jul 9, 2023

·

Stayed 1 night

Well kept, along with extremely nice staff. Bed was comfortable, room was clean and ac worked well. Nice hot breakfast. Pool & jacuzzi was nice. Washer and dryers $1.25 to wash & $1.50 to dry. Fitness center and business center as well.

10

Anthony

Feb 10, 2025

·

Stayed 1 night

very clean, lots available for breakfast, hot tub pool area is nice size

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Cleanliness

Cleanliness is a standout, with many calling rooms and common areas very clean or spotless. A few mention minor misses in bathroom detail.

Related guest reviews

10

Michael

Nov 6, 2025

·

Stayed 4 nights

This was one of the cleanest hotels I've ever stayed in. Even the pool area, elevator, and hallways were spotless, and everything felt new and fresh. If I ever pass through the area I'll definitely think about staying there again.

10

Weldon

Aug 21, 2023

·

Stayed 2 nights

Nice clean place to stay

10

Thomas

Aug 6, 2023

·

Stayed 3 nights

Quiet and clean. Staff was very helpful.

10

Elizabeth

Jan 25, 2026

·

Stayed 1 night

The staff was fantastic. The front desk clerk was courteous and helpful and able to arrange an early check-in. The breakfast attendant was friendly and kept the food restocked and the area clean. The room was spotless, comfortable, and quiet. The pool area was tidy and stocked with fresh towels. The fitness center was clean and had enough equipment to accommodate a traveler. We would stay again.

10

Andrea

Feb 17, 2026

·

Stayed 1 night

Great customer service and room was immaculate.

10

Randy

Aug 20, 2023

·

Stayed 3 nights

Very nice hotel. Very clean!

8

Will

Nov 9, 2025

·

Stayed 1 night

Good staff and cleanliness was very good.

10

Dale

Oct 10, 2023

·

Stayed 2 nights

Very clean and well kept up and staff was friendly and helpful.

10

Baylee

May 18, 2025

·

Stayed 1 night

Very nice and clean!

10

Robb

Jul 2, 2025

·

Stayed 1 night

The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.

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Rooms

Rooms are generally quiet, comfortable, and feel up to date, with several noting spacious layouts or suite upgrades. Overall sleep quality is good.

Related guest reviews

10

Elizabeth

Jan 25, 2026

·

Stayed 1 night

The staff was fantastic. The front desk clerk was courteous and helpful and able to arrange an early check-in. The breakfast attendant was friendly and kept the food restocked and the area clean. The room was spotless, comfortable, and quiet. The pool area was tidy and stocked with fresh towels. The fitness center was clean and had enough equipment to accommodate a traveler. We would stay again.

10

Brandon

Oct 22, 2023

·

Stayed 1 night

Room is very nice and clean!! Very quiet! Easy access right off elevator. I'm a coffee ☕ drinker, so appreciate coffee readily available.

10

Golda

May 10, 2025

·

Stayed 1 night

Rooms very good and nice and excellent service

10

Chad

Jun 25, 2023

·

Stayed 1 night

Very Clean. Bathroom amenities were great. Beds and pillows were perfect. Price was higher than expected.

10

Chandra

Oct 4, 2023

·

Stayed 1 night

We had a great stay. We were upgraded to a suite with a bedroom, which was great. The bathroom and couch/hide-a-bed could have used a little more cleaning, but overall the room was clean and comfortable. Breakfast had lots of options, pool area was clean and well stocked with towels. Staff all friendly. Easy and quick check in. Will stay again!

10

Claudia

Oct 3, 2023

·

Stayed 3 nights

Super quiet and clean hotel. Got some much needed restful sleep.

10

Brian

Feb 3, 2024

·

Rooms are clean and with nice amenities. King size with sofa bed is what I chose. Room to do yoga in my room and a hot tub with pool in the first floor as well. Very comfortable. A couple hours from Omaha.

10

Christopher

May 2, 2024

·

Stayed 1 night

I would stay here again. Room was clean and up to date. Breakfast was excellent. It was convenient location for my job.

10

Sara

Dec 28, 2022

·

We had a great stay! The breakfast was wonderful. Our room was spacious and clean. Staff was helpful.

10

Patricia

Oct 9, 2023

·

Stayed 1 night

Wasn’t at the hotel only to sleep, but was very comfortable!!

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Service

Service is consistently friendly and helpful, with smooth check-in and attentive staff across departments. Guests frequently feel welcomed.

Related guest reviews

10

Diane

Aug 1, 2023

·

Stayed 1 night

Very nice hotel. Friendly staff. Would definitely stay here again.

10

Frederick

Aug 2, 2025

·

Stayed 1 night

Very nice pool and hot tub. The staff at the front desk was simply wonderful

10

Thomas

Aug 6, 2023

·

Stayed 3 nights

Quiet and clean. Staff was very helpful.

10

Kathryn

Aug 8, 2025

·

Stayed 2 nights

Friendly and helpful staff. Every staff member greets you with a smile and a kind words. Open for conversation if you wish or respectfully allow silence. Very clean and quiet. Would recommend to anyone.

10

Julie

May 5, 2023

·

Stayed 1 night

Friendly staff and check-in & out, nice room, good breakfast.

10

Debbie

Jul 14, 2025

·

Stayed 1 night

Great check in service

10

Elizabeth

Jan 25, 2026

·

Stayed 1 night

The staff was fantastic. The front desk clerk was courteous and helpful and able to arrange an early check-in. The breakfast attendant was friendly and kept the food restocked and the area clean. The room was spotless, comfortable, and quiet. The pool area was tidy and stocked with fresh towels. The fitness center was clean and had enough equipment to accommodate a traveler. We would stay again.

10

Donna

Aug 17, 2025

·

Stayed 1 night

Very nice property and the staff are friendly and helpful.

10

Dale

Oct 10, 2023

·

Stayed 2 nights

Very clean and well kept up and staff was friendly and helpful.

8

laurie

Sep 20, 2023

·

Stayed 1 night

Good overnight stay. Staff friendly.

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Location

Location is convenient for access to shopping, dining, and major roads, and works well for local work trips. Several guests say it’s close to everything.

Related guest reviews

10

James

Jun 30, 2024

·

Stayed 2 nights

The location is fantastic particularly if the goal is to be near highly useful shopping, highways that are within minutes of the hotel and where not wasting time is helpful. The Holiday Inn Express and Suites are a known, high-quality entity in that the facilities are always attractive, well laid out, generally include breakfast and often have the highest number of desirable features and amenities. The staff are always professional and eager to help and the policies are generally at least as reasonable as any other choice for travellers.

10

Donald D

Nov 30, 2023

·

Stayed 2 nights

Nice location

10

Brian

Feb 3, 2024

·

Rooms are clean and with nice amenities. King size with sofa bed is what I chose. Room to do yoga in my room and a hot tub with pool in the first floor as well. Very comfortable. A couple hours from Omaha.

10

Christopher

May 2, 2024

·

Stayed 1 night

I would stay here again. Room was clean and up to date. Breakfast was excellent. It was convenient location for my job.

8

Annette

Dec 1, 2023

·

Stayed 1 night

Close to everything

10

Leslie

Aug 3, 2025

·

Stayed 1 night

Property was clean and updated. We were close to food and entertainment.

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Dining

Breakfast is often praised as very good with plenty of choices. However, several reviews report limited variety or underwhelming items like coffee and eggs.

Related guest reviews

8

JOHN

Dec 23, 2024

·

Stayed 1 night

Only reason I didn't give 5 stars is petty, but breakfast buffet was weak. Coffee was flavorless (I drink it straight black) eggs were very watery and flavorless, cinnamon rolls (which are usually awesome) were hard/crusty and it you took the kids off the other ones they were wet/mushy. Staff however were awesome, rooms clean but bathroom could have been cleaned better, but they were quiet(maybe because we were at end of hall) but when we checked in, the gentleman asked if we were rewards members, told him no, he asked if he could sign us up, told him sure and he did it all for me! Checking out the next am, and staff was great as well. Probably would find a different place if we didn't need this based on price... 214 for 1 night was steep, maybe that's the new normal, don't know. I liked how there was a safe in the room, even though we didn't need it, and a Keurig, microwave, and fridge as well!

10

LINDSEY

Sep 13, 2025

·

Stayed 1 night

Great breakfast!

10

SHARLENE

Feb 21, 2026

·

Stayed 1 night

Clean spacious great breakfast close parking

10

Fred

Dec 28, 2025

·

Stayed 1 night

Breakfast was very good

10

Cassandra

Aug 20, 2023

·

Stayed 1 night

Front desk was very helpful. The breakfast was very good and had plenty to chose from. The only issue was the pool was closed for maintenance in the morning with no notice except finding out when we went down to swim.

4

Sarah

Sep 1, 2025

·

Stayed 4 nights

Bad breakfast. Very limited selections.

10

Jerry

Aug 7, 2023

·

Stayed 1 night

Fantastic hotel!! Staff was excellent, very friendly, very accommodating. Breakfast was great! Several choices to pick from.VERY CLEAN. It’s hard to find a business of any kind that still cares about whom they serve and their job performance. You guys rocked it! I Definitely will return

10

Christopher

May 2, 2024

·

Stayed 1 night

I would stay here again. Room was clean and up to date. Breakfast was excellent. It was convenient location for my job.

10

Donna

Oct 7, 2025

·

Stayed 1 night

The breakfast was great and my room was very clean!

6

Aaron

Oct 14, 2025

·

Stayed 1 night

Breakfast had limited options

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AI-generated summary based on recent guest reviews

Month	Average price
January	$152
February	$160
March	$149
April	$149
May	$146
June	$169
July	$152
August	$170
September	$160
October	$162
November	$158
December	$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $158
20 $158	21 $158	22 $158	23	24 $181	25 $181	26 $181
27 $158	28 $158	29 $158	30 $158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $158	3 $158
4 $158	5 $158	6 $158	7 $158	8 $158	9 $158	10 $158
11 $158	12 $158	13 $158	14 $158	15 $158	16 $158	17 $158
18 $158	19 $158	20 $158	21 $158	22 $158	23 $158	24 $158
25 $158	26 $158	27 $158	28 $158	29 $158	30 $158	31 $158

Holiday Inn Express Hotel & Suites Norfolk by IHG

Prices for Holiday Inn Express Hotel & Suites Norfolk by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Room (Specialty)

Suite, 1 Bedroom (Living Area)

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility Transfer Shower)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Comm)

Standard Room, 2 Queen Beds (Bath Shower Combination)

Suite, 1 King Bed with Sofa Bed (Extra Floor Space)

Guest reviews of Holiday Inn Express Hotel & Suites Norfolk by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Norfolk by IHG

Prices for upcoming dates