Is parking available at the property?

Free self-parking is available on-site, with limited parking spaces.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may vary.

How is the property located in relation to key landmarks?

The hotel is located in the heart of Norfolk, within a 5-minute drive of Sunny Meadow Medical Clinic and Skyview Park. It is 2.1 miles from Eldorado Hills Golf Club and 2.6 miles from Berry Hill Neighborhood Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 8:00 AM to 10:00 PM.

What are the policies for children staying at the property?

Children stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 20.00 per day. Advance request or confirmation may be required for availability.

Norfolk Lodge & Suites

Average nightly price at Norfolk Lodge & Suites, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	$144
February	$151
March	$150
April	$147
May	$150
June	$163
July	$155
August	$147
September	$143
October	$150
November	$153
December	$152

What guests think

At Norfolk Lodge & Suites, an Ascend Collection Hotel, travelers frequently praise the spacious, generally clean rooms, friendly staff, and family-friendly amenities like the indoor pool, hot tub, and mini golf.

Many describe a quiet, semi-country setting and note it sits outside town, so most things aren’t walkable. Critical feedback centers on older rooms needing updates, occasional maintenance problems, and inconsistent room cleanliness or odors in some suites. Breakfast and dining are mixed overall—several guests enjoyed hot options and the attached restaurant, while others found breakfast limited or service understaffed. Expect a comfortable, family-oriented stay, with the best experiences in renovated rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the indoor pool and hot tub, on-site restaurant/bar, family options like mini golf, and a decent fitness room. Some report maintenance or crowding issues (green or murky water, strong chlorine, elevator panels), but most facilities work well.

Related guest reviews

10

Alice

Sep 2, 2025

·

Stayed 1 night

A very nice place with great amenities (miniature golf, clean and spacious pool area, hot breakfast)! Very clean and comfortable rooms!

8

Ellen

Jul 10, 2024

·

Stayed 2 nights

We had a nice stay at this property. Things I liked: ability to book a suite for our family of five, location, pool, mini golf, and hospitality of the people who work here. Things that could be improved: very limited breakfast selection and updating the suite rooms. They are very dated and in need of a refresh. This would not keep me from staying here in the future—it was overall a nice stay, there are just a few things that could be improved.

10

Jody

Jul 26, 2024

·

Stayed 3 nights

The pool area is beautiful and clean. Always stocked with towels. Breakfast was good every morning and something different everyday that we stayed. Place was kept cleaned

10

Gerald

Nov 12, 2024

·

Stayed 1 night

We have stayed here several times. This is a very nice place to stay. The indoor pool and hot tub is awesome.

8

Nicole

Sep 3, 2023

·

Stayed 1 night

Great facility, good staff, amazing pool, nice fitness room...however any noise from above rooms is heard and the beds are awful. The beds are NOT child safe if you have a 3-year-old or younger. They're extremely tall and have very sharp wooden corners. When we noticed this, we tried to get a crib but didn't want to pay the extra fee for one.

10

Gloria

May 28, 2025

·

Stayed 1 night

The pool and whirlpool were very nice but maybe don't book over a week-end as there were LOTS of kids and people there. The breakfast was wonderful and the room was comfortable.

10

Brian

Oct 16, 2025

·

Stayed 1 night

Nice place! Liked the rooms with their own private balcony to the pool area. Nice hot tub. Pool was a little green but overall upkeep was nice. Felt like a big cabin lodge. Good weight room equipment. Would stay again, beds are a little stiff on queen mattresses but room was spacious and bathroom nice.

10

Megan

Jul 24, 2023

·

Stayed 1 night

It was great having a restaurant to go to right there. The suite was incredibly spacious. The breakfast was good. The kids loved the swimming pool (the water was a tad cold for being an indoor pool).

10

nancy

Jan 30, 2023

·

Stayed 1 night

Amazing place to stay. Friendly staff, very helpful. Pool was great, loved the fireplaces and sitting area on our floor, breakfast was awesome. Highly recommend this place if you're staying in or around Norfolk!

6

Tyler

Mar 25, 2025

·

Stayed 1 night

Start with the good. The staff is amazing, the property has everything right on sight for you, and it’s a cool place. The restaurant is good, the rooms are huge, and place is clean. The bad. The place needs updates and repairs. The elevator has panels that are broken and you can see other parts of the resort that is just old and needs replaced or fixed. The bed was awful! Super 8 style bed at best.

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Cleanliness

Many reviews describe very clean rooms and well-kept common areas. However, recurring complaints note dirty bathrooms or fixtures, musty or smoke odors, leftover bedding on sofa beds, and occasional housekeeping lapses during longer stays.

Related guest reviews

10

Alice

Sep 2, 2025

·

Stayed 1 night

A very nice place with great amenities (miniature golf, clean and spacious pool area, hot breakfast)! Very clean and comfortable rooms!

4

Rori Lohse

May 25, 2025

·

Stayed 2 nights

I showed pictures to the front desk of how dirty our room was. Toilet was not cleaned it had a scummy yellow ring on the inside. Shower was not cleaned as it had pink scum on shower floor, the sink in the bathroom did not drain and was constantly clogged, the refrigerator had food in it still and water at the bottom of it on the inside. I showed pictures of all of this to the front desk. Nice hotel the room was very dirty.

10

Jody

Jul 26, 2024

·

Stayed 3 nights

The pool area is beautiful and clean. Always stocked with towels. Breakfast was good every morning and something different everyday that we stayed. Place was kept cleaned

10

Kaleb

Oct 31, 2025

·

Stayed 3 nights

Comfortable accommodations, good breakfast and clean rooms. Nice to have a restaurant attached for convenience after a long day at work...

10

Kevin

Sep 21, 2023

·

Stayed 3 nights

The only issue I had was the shower should have been cleaned better. There was a couple strands of long hair on the walls. Other than that, the place is awesome. Quiet & comfortable and the staff is accommodating and pleasant

10

Derek

Jul 1, 2024

·

Stayed 1 night

The staff is always friendly, quick to check in and the facility if very clean.

8

Amanda

Oct 1, 2023

·

Stayed 2 nights

Rokm was ok, lots of space. Bathroom needs more cleaning. Black mold in the caulking around the bathtub. Some stray hairs. Construction in front of the lobby entrance made it hard to get to check in. Overall, not too bad...

8

Onaje

May 20, 2025

·

Stayed 1 night

The last time we stayed here, we got a really nice room. This time we got a room that had not been updated. It was kind of a let down. For example: The showerhead had mildew on it.

10

Noah

Sep 19, 2025

·

Stayed 1 night

Very clean and spacious rooms. Pleasant and knowledgeable staff. The breakfast was good with real bacon. A great stay. My only suggestion would be to have real half and half. The non-dairy creamer ruins your good coffee. Would highly recommend!

2

Tamara

Aug 2, 2025

·

Stayed 1 night

We selected a suite to accommodate our family of 5, when we first entered the room, it definitely had a smell about it. We cranked the A/C on to see if that helped. A few hours later we went to go and get the pull out couch ready and the sheets from sometime previous were still on it... this is where the room smell was coming from. There was a balled up blanket that had a stench on it and the fitted sheet was damp. The front desk was accommodating and did move us to a new room. We understamd things happen but that was kind of a doozy. In general the "older" rooms at this hotel just need a thorough cleaning. Our new room they moved us to was better, didn’t smell as ripe as the other one. Wondering if these were all smoking rooms at one time. The curtain is halfway off the railing and you can see dust accumulated on the curtain banister. The bathroom sink faucet has build up and gunk on it. The new construction rooms are so much nicer but aren't large enough for our family. The staff are super friendly. It's a quiet location. The kids enjoy the putt putt golf.

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Rooms

Rooms are generally spacious—some newly renovated, with balconies or pool views—and often quiet. Several guests found beds hard or uncomfortable, some rooms dated or in need of refresh, and a few noted noise from above or loud A/C.

Related guest reviews

10

Jason

Sep 15, 2024

·

Stayed 1 night

Very nice property. Furniture was in good shape, comfy bed. Not in town, so nothing walkable in terms of restaurants or shopping, but restaurant at hotel was good.

10

Trisha

Nov 25, 2024

·

Stayed 3 nights

From the moment we drove up, Norfolk Lodge exceeded our expectations! We got to stay in the renovated part. The room had tons of space, even for an added rollaway, & large bathroom. Very soundproof, also.

8

Rebecca

Jun 2, 2024

·

Stayed 2 nights

Air conditioner way too loud

10

Jody

Apr 28, 2024

·

Stayed 1 night

Nice stay wonderful stay! Beautiful room and comfy king bed!

8

Nicole

Sep 3, 2023

·

Stayed 1 night

Great facility, good staff, amazing pool, nice fitness room...however any noise from above rooms is heard and the beds are awful. The beds are NOT child safe if you have a 3-year-old or younger. They're extremely tall and have very sharp wooden corners. When we noticed this, we tried to get a crib but didn't want to pay the extra fee for one.

10

Brian

Oct 16, 2025

·

Stayed 1 night

Nice place! Liked the rooms with their own private balcony to the pool area. Nice hot tub. Pool was a little green but overall upkeep was nice. Felt like a big cabin lodge. Good weight room equipment. Would stay again, beds are a little stiff on queen mattresses but room was spacious and bathroom nice.

8

Onaje

May 20, 2025

·

Stayed 1 night

The last time we stayed here, we got a really nice room. This time we got a room that had not been updated. It was kind of a let down. For example: The showerhead had mildew on it.

8

Dana

Jun 1, 2024

·

Stayed 1 night

This hotel was very nice. The staff was friendly. Very clean and updated. The amenities were endless. The only complaint i have is that the beds were hard as a rock, but overall it was a great experience/stay.

10

Anthony

Feb 19, 2024

·

Stayed 1 night

We had a pool view room kids loved it

6

Tyler

Mar 25, 2025

·

Stayed 1 night

Start with the good. The staff is amazing, the property has everything right on sight for you, and it’s a cool place. The restaurant is good, the rooms are huge, and place is clean. The bad. The place needs updates and repairs. The elevator has panels that are broken and you can see other parts of the resort that is just old and needs replaced or fixed. The bed was awful! Super 8 style bed at best.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and efficient at check-in. Isolated negatives mention understaffing in the restaurant and an unhelpful front desk encounter.

Related guest reviews

10

Susan

Jun 12, 2025

·

Stayed 1 night

Had a great stay at Norfolk Lodge and Suites. The room was beautiful, clean and roomy. The staff was friendly and super helpful. I highly recommend this hotel.

10

James

Jan 16, 2025

·

Stayed 2 nights

Very accommodating with our elderly assistance that required.

4

Kenneth

Jul 18, 2024

·

Stayed 2 nights

When we arrived there was never anyone at the desk to answer questions etc Once in our room the room was very hot. It never did cool down and at 11:30 p.m we moved to another room with two very tired little kids. The comforter had a huge red stain on it. The ladies at the desk definitely did not enjoy people or their job. Very unpleasant ladies. However, housekeeping were very pleasant people.

10

Derek

Jul 1, 2024

·

Stayed 1 night

The staff is always friendly, quick to check in and the facility if very clean.

10

Bruce

Jan 23, 2025

·

Stayed 2 nights

Always a pleasant stay at Norfolk Lodge. Rooms are clean and up to date. Great complimentary breakfast. Excellent dining option for an evening meal. Friendly staff.

10

Dennis

Sep 8, 2024

·

Stayed 1 night

We always enjoy our stays. Staff is friendly and helpful

10

Dori

Jul 25, 2025

·

Stayed 1 night

This was my first time to have dinner at their restaurant - it was so delicious and the service was excellent. As always the atmosphere is so inviting and comfortable. Love this Lodge.

8

Jeffrey

Feb 3, 2025

·

Stayed 1 night

I liked everything about this motel except the continental breakfast. It was terrible!!!! and the service there was less than stellar!!! Was not much to select from and was not kept supplied with what there was and what there was to choose from was not very desirable. Was sick for 2 days after eating that breakfast. We ate at the restaurant/bar the night before and it was very good.

10

Rachel

Jul 15, 2023

·

Stayed 3 nights

Friendly staff & the room was clean. Check in was quick.

10

Brandy

Apr 11, 2025

·

Stayed 1 night

Easy check-in, balconies, friendly staff, clean, and excellent breakfast. What more could one ask for?

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AI-generated summary based on recent guest reviews

Location

Setting is quiet and scenic on the edge of town; most attractions aren’t walkable, so a car helps. One review mentioned highway noise at times.

Related guest reviews

10

Matt

Jun 6, 2025

·

Stayed 2 nights

This is a hidden gem! Beautiful scenery and wishing we could have stayed longer! We were in town for softball and we will definitely book again. Everyone was nice and helpful! All rooms were spotless and bedding was very clean and I am a very picky hotel person!!

10

Jason

Sep 15, 2024

·

Stayed 1 night

Very nice property. Furniture was in good shape, comfy bed. Not in town, so nothing walkable in terms of restaurants or shopping, but restaurant at hotel was good.

10

Mendy

Sep 4, 2024

·

Stayed 5 nights

Great stay! Quiet and comfy.

10

mary

May 22, 2025

·

Stayed 2 nights

Clean, quiet, safe.

8

Charles L Williams

Dec 9, 2024

·

Stayed 1 night

It was a nice clean quiet hotel.

10

Gary

Aug 19, 2024

·

Stayed 1 night

Staff was courteous and professional; quiet, clean room.

10

James

Oct 9, 2023

·

Stayed 2 nights

Great hotel. Friendly staff. Egg Pattie’s at breakfast leave much to be desired. Truck traffic on the highway out front is a bit noisy in the evening and early morning. Fresh baked cookies at the desk in the afternoon/evening.

10

Penny

Mar 25, 2023

·

Stayed 2 nights

Staff was awesome. Hotel was very clean, quiet and comfortable. Definitely will stay again. Restaurants and bar on site was a perk with great food, service and priced reasonable.

8

Sherri

Mar 26, 2023

·

Stayed 1 night

It was a very nice facility in a semi country setting The room was spacious. Breakfast was above board.

8

Roderick

Jan 23, 2025

·

Stayed 3 nights

The property was nice, clean and quiet.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often enjoyed with hot options, though several guests found it limited or poor. The attached restaurant/bar is frequently praised, but there are reports of understaffing and occasional mediocre meals.

Related guest reviews

10

Alice

Sep 2, 2025

·

Stayed 1 night

A very nice place with great amenities (miniature golf, clean and spacious pool area, hot breakfast)! Very clean and comfortable rooms!

10

xiaoming

Feb 18, 2024

·

Stayed 1 night

Quiet and Friendly. Good Breakfast

10

Laredo

May 26, 2025

·

Stayed 2 nights

Great service, great room, and breakfast is always super good!

10

Kaleb

Oct 31, 2025

·

Stayed 3 nights

Comfortable accommodations, good breakfast and clean rooms. Nice to have a restaurant attached for convenience after a long day at work...

10

Miranda

Jul 28, 2023

·

Stayed 2 nights

I did go during the week so it was pretty calm, but the restaurant was amazing and really affordable. The pool and hot tub were just the ticket for the 100+ degree weather. My room was HUGE and the bed was so comfortable. Breakfast was hot and fresh with so many options. It was truly a vacation during a business trip.

6

Wendy

Apr 14, 2024

·

Stayed 3 nights

Restaurant extremely understaffed, food mediocre, at best. I heard that rooms are being updated, which is much needed, mine wasn’t.

10

Bruce

Jan 23, 2025

·

Stayed 2 nights

Always a pleasant stay at Norfolk Lodge. Rooms are clean and up to date. Great complimentary breakfast. Excellent dining option for an evening meal. Friendly staff.

10

Megan

Jul 24, 2023

·

Stayed 1 night

It was great having a restaurant to go to right there. The suite was incredibly spacious. The breakfast was good. The kids loved the swimming pool (the water was a tad cold for being an indoor pool).

8

Jeffrey

Feb 3, 2025

·

Stayed 1 night

I liked everything about this motel except the continental breakfast. It was terrible!!!! and the service there was less than stellar!!! Was not much to select from and was not kept supplied with what there was and what there was to choose from was not very desirable. Was sick for 2 days after eating that breakfast. We ate at the restaurant/bar the night before and it was very good.

10

Noah

Sep 19, 2025

·

Stayed 1 night

Very clean and spacious rooms. Pleasant and knowledgeable staff. The breakfast was good with real bacon. A great stay. My only suggestion would be to have real half and half. The non-dairy creamer ruins your good coffee. Would highly recommend!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $155	5 $152	6 $150	7 $149
8 $146	9 $154	10 $132	11 $132	12 $132	13 $127	14 $127
15 $124	16 $132	17 $132	18	19 $161	20 $155	21 $155
22 $124	23 $129	24 $129	25 $129	26 $131	27 $150	28 $127
29 $124	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
		1 $132	2 $132	3 $132	4 $137	5 $139
6 $124	7 $139	8 $204	9 $199	10 $140	11 $137	12 $139
13 $124	14 $132	15 $132	16 $132	17 $129	18 $135	19 $139
20 $124	21 $127	22 $127	23 $127	24 $127	25 $135	26 $139
27 $124	28 $127	29 $127	30 $127	31 $128

Norfolk Lodge & Suites, an Ascend Collection Hotel

Prices for Norfolk Lodge & Suites, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds (Upgrade)

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Pool View

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Suite, 1 King Bed

Standard Room, 1 King Bed

Room, Multiple Beds

Suite, 1 King Bed, Accessible

Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed (Upgrade)

Room, 2 Queen Beds

Room, 1 King Bed

Guest reviews of Norfolk Lodge & Suites, an Ascend Collection Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Norfolk Lodge & Suites, an Ascend Collection Hotel

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