Renaissance Phoenix Glendale Hotel & Conference Center

My room was excellent!

Room was clean. Bar has great cocktails.

Hotel was great! beautiful inside and very clean! we had a blast at the pool and the bar has one of the best beers i’ve ever had!

Advertised spa. Was told no spa at arrival. Request for kettle: told no kettle (highly unusual for any hotel).

We really loved the room it was clean and comfortable. The overall stay was good except for there was some confusing parts. When we checked out they didn't give us a ticket to use at the garage so we had trouble getting out of the garage without our room key and it seemed like a big ordeal to just get out of the parking. Obviously you need a room key to be in or out and they charge you for parking you think it would be standard when you're checking out and turning in room keys that they would have you keep one or give you a ticket to get out. The other thing is is they gave us $15 off a meal during our stay or so I thought. We went to breakfast the next morning before we checked out and the waitress said we could just put it to the room and then we get our $15 off but then the front desk person said we would have had to use it the night before which didn't make sense or stay was from 4:00 p.m. the night before until 11:00 a.m. that morning and we used our breakfast voucher before 11:00 a.m. and before we checked out. She went ahead and gave me the $15 off but she said that that was not customary. I'm still very confused. However the staff was very kind and nice and overall we did enjoy our stay.