Quality Suites Lake Wright - Norfolk Airport

the pool was not open breakfast insufficiant,police were there when i went to check in,for a disturbance from outside,was not a guest.police were there again for disturbance,again not a guest.not a safe location,and im pretty sure there a people living there.

Very confusing to locate checkin desk and elevators-this is two hotels at the same address. We were told to park “at the back”, but doing so took us to the wrong elevators, which caused about a 15-minute delay in getting back down stairs where we could start over. This wouldn’t have been so bad, except I had been delayed by several hours getting to ORF and getting my car, and I was navigating at 1:30 in the morning with a very tired 9-year-old. Also, frustrating that neither room (we stayed here at front and back ends of trip) actually served as a suite because no linens were provided for the folks out soda bed. ALSO, neither toilet was working well. Had to get out of bed to tap the flapper so that they would stop running. This all happened with two separate rooms. Also, not impressed with overall comfort and upkeep. In general, not my accustomed experience with Quality Suites!

Offered free airport shuttle service when booked, but when we checked in we were informed that the shuttle is not available before 9 a.m. since our flight departs at 8 a.m., the hotel told us to call an Uber or take a taxi at our own expense. The free shuttle was the main reason we booked this hotel and now we will have to pay extra for a ride to the airport. Front desk staff had no customer service skills and was very short with us and provided no resolution to our problem. Additionally, there was a smell of marijuana in the entrance area. Room smells badly. If we had arrived earlier, we would have changed hotels.

The halls were musty and the pool was closed. The front desk staff was wonderful and the hotel is located right next to shopping outlets.

This is a budget hotel not at all a 5 star hotel but it was not bad the room was super clean and the beds were comfy the bathroom was perfect for what it was needed for the pool was run down but it was a pool and the breakfast hit the spot in the morning what could you ask for my car was safe had dinner at the restaurant in the same lot didn't need to drive at all and it was cheap like better than cheap if you hear people complaining about it go somewhere else it was about 120 a night slept 6 comfortable and was clean a had AC and a pool plus free breakfast and lots of coffee no need to complain

Paul was not operational even though I had called to verify the indoor heated pool would be working and that was one of the reasons we booked this hotel so we were completely bombed. It was not operational. Also, one of our beds was broke and had a slight curve in it but at that point, we just stayed anyways and made the most of the room.

I have stayed at this property before over a year ago. This hotel still has overflowing trash cans out by the elevators, bad smell in the corridor and elevator. The breakfast lacked any fruit to select. The parking around the building with all the other businesses is awful.

Pool out of order don’t let my knw before booking

When I arrived in my room my toilet wouldn't stop running, Had to call maintenance as soon as we walked in. After we flushed the toilet. It was clogged, Maintenance was called again. Now we go to the pool, Two hotel for one pool. Unacceptable. Breakfast was a joke. Again two hotel for one breakfast area. Waited in line for waffles for 40 min. To add to it i left my Favorite engraved cup with my name on it. Called and 20 mins later, but was going over the cheasepeake bay bridge and She said she will put a note on the room not to throw it away. Called 2 hours later they still havent cleaned the room. I said. She asked to call tomorrow and when i called she said it wasnt in the room. Know I left it and shouldve turned around to get it. Smh Never again

When I walked into check in even though I had already paid for my room I still had to pay another $50 which was unexpected. I went to the pool to swim because that was the main reason for me coming and there was mold and dirt everywhere. What especially was alarming was the mold that was floating and the pool right next to me I wouldn't recommend that anybody go here and they should at least close it for a while to give it a thorough and deep cleaning.

The hotel had big rooms that was a real nice. The location was very convenient. Near shopping mall outlet. Lots of restaurants, that share the same parking lot. The facility had a nice snack bar that sold beer and chips. You are not able to walk around the hotel with an open alcoholic container. The pool was very dirty!!! So much so we went to the beach to swim and felt like that was more sanitary. The carpet in the room was also sticky that was a bummer. All in all a good stay, nice staff.

The lobby, hallways, elevator, courtyard, pool area, room floor, couch, shower curtain, n bed sheets had dirt, trash, gum, dark n white stains, blood stains. The hotel says no smoking but hallways smelled like cigarettes n marijuana. The front desk folks were nice. I would not stay here again. I would not recommend this place.

Very run down. Moldy bathroom. Front staff was hard to find. Not sure why Expedia has this hotel as an option.

Parking was bad had no spaces on arrival..... Food options REALLY... Between a small area runny eggs dried out sausage and wafffle irons that don't work properly and coffee at anytime NO... they hide cups and condiments at Night.. Then BUGS yes BUGS crawling on walls by waffle maker yes COCKROACHS.... and in rooms got bit by spiders on my arm and legs have pics if you would like to see... Said something to front desk personal totally ignored on top of my wifes pearl necklac eended up missing and asked for no service...

Dirty room, sheets were not changed when I check in, bugs all over (roaches) smelled bad. Service needs to improve. Service was not welcoming. I will not stay there again.

This hotel was the worst one I’ve ever stayed at. It was dirty unclean unsanitary, and genuinely felt safe staying at this hotel. During my one night stay here I found cockroaches in my room, The bug bites on my legs. The mattresses were clean and dirty. There was mildew and mold in the bathroom clean beds were full sized and with lots of other problems as well if I could rate everything zero stars I would.

Dirty, rooms were okay

The room was not very clean. There were stains on the mattresses, and the bathroom was not very clean. There was a hole in the wall. There were sticky stains on the carpet and inside the lamps. The mirror was dirty. Even though the room was non-smoking, there was a strong smell of cigarettes. There were good choices for breakfast.

Absolutely horrible! We check. Ed into our first room extremely late and there were bed bugs. Went to the front desk and switched rooms.And there were bed bugs in the second room. Refused to give us refund. All they said was oh well sorry

We did not end up staying. There were cockroaches. My son has health issues and we left. Walking into the building started to bother him.

Closer to a 2-2.5 star property than the advertised 3 stars. A/c was not blowing cold in the room and the hotel lobby was not cool at all (as if the a/c was non-functional.). Hotel carpet was newer. Water pressure in the sink was low but better in the shower. Fridge and microwave were helpful in the room. Staff helpful and friendly. Lower the star rating so customers expectations are met!

The hotel had big rooms that was a real nice. The location was very convenient. Near shopping mall outlet. Lots of restaurants, that share the same parking lot. The facility had a nice snack bar that sold beer and chips. You are not able to walk around the hotel with an open alcoholic container. The pool was very dirty!!! So much so we went to the beach to swim and felt like that was more sanitary. The carpet in the room was also sticky that was a bummer. All in all a good stay, nice staff.

Very confusing to locate checkin desk and elevators-this is two hotels at the same address. We were told to park “at the back”, but doing so took us to the wrong elevators, which caused about a 15-minute delay in getting back down stairs where we could start over. This wouldn’t have been so bad, except I had been delayed by several hours getting to ORF and getting my car, and I was navigating at 1:30 in the morning with a very tired 9-year-old. Also, frustrating that neither room (we stayed here at front and back ends of trip) actually served as a suite because no linens were provided for the folks out soda bed. ALSO, neither toilet was working well. Had to get out of bed to tap the flapper so that they would stop running. This all happened with two separate rooms. Also, not impressed with overall comfort and upkeep. In general, not my accustomed experience with Quality Suites!

First I did not like to come on to a room that has a bad smell like cigarette. Bathroom looking outdated and ceiling looking bad . No extra towels and no sheets for the pull out couch. Refrigerator off. We will stay somewhere else next time. Very disappointing

Microwave was rusty.

It was okay there was no water pressure hardly at all the door slammed behind us to closure I guess was broken if a little kid had tried to open it they might have caught their hand in it and lost a finger or two

This was possibly the worst day we’ve ever had in a hotel. The lights in our room did not work. The people that were staying beside of us were banging and screaming and yelling until about 3 o’clock in the morning and then at 6:15 their alarm started going off and kept going and kept going and kept going. I am guessing they were not in the room. We knocked on the door nobody answered, finally we ended up checking out about 730 or eight because we had had . We did go down to the lobby to say something to somebody down there about the noise, but we could not find anyone. The elevator sounded like it was going to fall apart at any moment, and there was a strange smell.

This is a budget hotel not at all a 5 star hotel but it was not bad the room was super clean and the beds were comfy the bathroom was perfect for what it was needed for the pool was run down but it was a pool and the breakfast hit the spot in the morning what could you ask for my car was safe had dinner at the restaurant in the same lot didn't need to drive at all and it was cheap like better than cheap if you hear people complaining about it go somewhere else it was about 120 a night slept 6 comfortable and was clean a had AC and a pool plus free breakfast and lots of coffee no need to complain

The lighting didnt work, one of the lights stayed on all night and flickered. There wasn't a stopper for the tub. For a room with 5 people, there were 4 towels, when asked to provide more, we were told "well get them in a minute", so my husband got us more. The indoor pool was freezing cold and filthy with things (not people) swimming in it. There was an awful odor, and for a smoke free environment, there was a lot of Marijuana smell in the hall ways.

Was a mess. The room was dirty and dated. Drywall and player broken and laying on the floor. Broken drawer handle. A metal piece of the bed frame was sticking out the side and sliced my ankle. Light switches worked different rooms and some didn’t work anything. Loudest AC unit ever. The shower water pressure was good though.

I called the number online and was directed to a call center. I advised the agent of a late arrival and was told I was ok until 7 a.m., now if he meant 7 pm, is not for me to decide. I was pumping gas about 25 mins from property and missed a call. I immediately called back, was hung up on, and upon reaching the front desk I informed him that I was en route and assured that he saw my reservation. Now, upon arrival the cost is more than quoted and I'm being told by THE SAME guy who I had JUST spoken to that my reservation was cancelled when I didn't answer and they created a new one (when I called back I guess). Well, when was someone going to inform me? He did not honor my initial rate and advised cancelling and trying again (on Labor Day weekend, yeah right). When checking out I noticed an empty beer box propping the back door and stupid me kicked it outta the way, bc I was unable to use my key (and it was raining). So I move my car to the front and inform the front desk. The agent said she can "send a signal"...now how exactly does that help me when I'm standing in the front lobby now? I was not pleased with treatment of the staff. Guests were friendly and some staff were cordial, but I will NOT stay here again.

Good location but booked for 6 people and did not have any linens for pullout sofa bed. when called front office, was told I had to come down to front desk and pick up, they would not deliver them to room. Blanket has holes in it. Also did not have enough towels for everyone!

We had to wait over an hour to get the room. It was already 8PM. No excuse for this. The breakfast area was filthy even before it opened. The pool wasn't open until later in the day. The ice machine on the 2nd floor was removed. I had to go to another floor. Found a coach roach in the room. Kids were screaming up and down the hall. Dogs were barking constantly. Looked like homeless were in the entryway. I will NEVER book at any hotel under the Choice umbrella.

Completely horrible experience and staff was rude

When we checked in it took an hour to get our room key. No receipts because I booked on line. The place was DISGUSTING. The carpet was stained and the elevator floors were really sticky. Go to our room and get off elevator and there is trash everywhere. Bathroom fan hasn’t been cleaned in years. Refused to take a shower due to cleanliness of the shower. Checked out again no receipt. Receptionist was rude.

Check-in took forever, totally disorganized and one of the 2 people was totally clueless. The other lady got thru 5 people while the other struggled with one. Got to our room and there is a stained, dirty wash-cloth stuck under the door (see pic), it was so disgusting I was afraid to touch it, FYI, the AC in the hall is out and a complete disgusting mess (see pic)I kicked it down the hall. We go into the room and the floor is filthy, looks like it hadn't been vacuumed in days (see pic). It's a Non-Smoking room, smells like someone has been smoking. The toilet is running, it was broken - as much as the desk staff could care less about everything else, there was no way they could fix it, so we let it run - NOT Eco-friendly! I think it leaked a little too. The AC was screwed-up but due to the outdoor heat, we had to leave it working, but it sounded like there was LOUD construction going on right outside our window, though we were on the 3rd floor. It kept my daughter up all night, My wife and I weren't able to sleep either from the awful noise and from freezing as there was a blanket on one bed but not the other (see pix). Breakfast wasn't too bad, but it didn't make up for hardly any sleep all Damn Night! No wonder the price was cheaper? The walls were dirty, the elevator was dirty, and I only took a few pictures!

The room has first and mold around the window. The closet door was rotten at the bottom. I had to ask multiple times for towels. Would not recommend.

Dirty rugs, wet floor, lightbulbs out, A/C not cooling, tv remote didn’t work. Staff quickly gave me a different room And graciously did so

They have charged me the deposit twice and only Mrs. Lía has explained to me, what happened, she is the only kind and courteous person in that hotel because the other girls at the reception are rude, rude, arrogant, bad-tempered, they are useless to treat customers The hotel is already ugly because it is very dirty and the attention is lousy

We booked a room at this hotel at 8pm for my son who was trying to get back to college ahead of hurricane, he arrived at 945pm and was told he could not check-in because he was under 21. I called the hotel front desk who was rude to me and my son saying it was policy, so i asked for a refund for the room, they said i had to talk to Expedia they could refund, Expedia says hotel has to approve cancellation. So back and forth with both the hotel hung up on us twice and then stopped answering the phone for us and Expedia. I still have not heard back from either about a refund. It was not clearly stated that you had to be 21 to check in you had to read fine print, but we booked the room an hour and 45 min before check in and they would not refund, Luckly i had friends in the area that my son could stay with.

The hotel had big rooms that was a real nice. The location was very convenient. Near shopping mall outlet. Lots of restaurants, that share the same parking lot. The facility had a nice snack bar that sold beer and chips. You are not able to walk around the hotel with an open alcoholic container. The pool was very dirty!!! So much so we went to the beach to swim and felt like that was more sanitary. The carpet in the room was also sticky that was a bummer. All in all a good stay, nice staff.

The motel is in a good location. Close to everything food, shopping, the beach, etc. The staff was very friendly to myself and my family. We we arrived our floor was wet. Not sure what that was about. There was rolling papers, cigarillos, and what I thought was candy on the floor. Later that evening I learned it was not candy but drugs. My dog and 3yo child got a hold of it. My child offered it to me thank god she didn't eat it but my dog did. We thought she was going to die. We took her to the vet where we learned she had ingested drugs. I get it people will do what they do in hotel rooms but housekeeping really should do a better job at cleaning. That could have easily became a more serious situation. Also the pool is freezing cold. Outside of this the place isn't bad really. We didn't eat the breakfast because we wanted to try a nearby place.

In the middle of everything

Nice location.

Since the hotel is near the outlet mall there were a number of options for meals within walking distance. That area, also, felt safe.

We really enjoyed all the restaurants nearby.

Check in person was distracted, rushed and couldn’t provide a receipt. Had to ask about parking, where elevators were and could not provide receipts for items I purchases from store (snacks) Room was clean, breakfast was not good. Close to airport but not great area for safety.

Great location. I personally enjoy that the mall was near the hotel. The staff were very friendly and helpful. I would recommend going to this place

The area was very safe and taken care of. The staff was polite and helpful. The room was very clean and ac was cold when we needed it. Towels were provided, key cards worked well no smoking made hotel smell pleasant. Breakfast was fair. I would definitely book again if I had the opportunity.

Walking distance to outlet

The staff at this hotel were very friendly and helpful. Unfortunately the room was dirty and reeked of cigarette smoke. The mattress was extremely uncomfortable and the sheets were stained and rough. The floor obviously had not been vacuumed since the previous stay, or possibly before that. Then as we were going to sleep we smelled marijuana smoke from a nearby room. The final straw was the continental breakfast. There was only decaf coffee (?!) and the food options were both limited and poor quality. We cut our stay short after one night and booked a different hotel for the remainder of our stay.

Beds are comfortable, breakfast was ok just the same thing everyday

Breaskfast was amazing!! Especially the potatoes. Staff was very friendly. Room was very clean.

Breakfast was not stocked and we didn’t get eat.

The only thing I had a problem with is the breakfast area was very messy and when staff was informed no one came to clean it for a while. Also that same situation whoever was cooking food did not want to replenish the food and there was still almost 40mins left to breakfast.

When I arrived in my room my toilet wouldn't stop running, Had to call maintenance as soon as we walked in. After we flushed the toilet. It was clogged, Maintenance was called again. Now we go to the pool, Two hotel for one pool. Unacceptable. Breakfast was a joke. Again two hotel for one breakfast area. Waited in line for waffles for 40 min. To add to it i left my Favorite engraved cup with my name on it. Called and 20 mins later, but was going over the cheasepeake bay bridge and She said she will put a note on the room not to throw it away. Called 2 hours later they still havent cleaned the room. I said. She asked to call tomorrow and when i called she said it wasnt in the room. Know I left it and shouldve turned around to get it. Smh Never again

My stay was easy and convenient; I did see one roach in my room :( and as I was checking in there seem to be a few "locals" out front. I noticed that there were a few people there that seem to be possibly "hotel hopping" I personally would just prefer to stay somewhere resort-ish, and to be around mostly people who are traveling as well. The breakfast buffet was awful, I appreciated the fact they served turkey products besides pork but it tasted disgusting. The potatoes were cold and soft!!

Room was fine. Breakfast was good, but crowded area to get food and I needed to ask for butter and cream cheese.

Check-in was pleasant. The room was slightly clean. The tub was hideous and black, no stopper, and dirt rings. I moved to side table and there was old food, toys and dirt underneath. The tv had so must dust it caused us to sneeze much. The screen had smudges all over it so the pucture looked weird. The freezer in the fridge had solid ice build up, couldnt use it. We found hairs in the bed. Dead wasps were lying in the window on the a/c unit. The carpet was very dirty. The beds were comfy and linen was clean. Service was excellent. Housekeeping needs much improvement and they need to move ALL FURNITURE and clean. Use vinegar to clean the tv and a lint free cloth. None of the dryers worked so we went home with drenched clothes. Breakfast was hit and miss because the eggs were disgusting and runny. I noticed everyone tossing them. Milk choices limited, and everyone doesn't eat pork or beef. Sorry i didnt take photos but i will next time.

Only issue I experienced was the common areas didn't have central air, so it was very hot and humid at breakfast. Other than that, I was very happy with my stay. Beds were comfortable. When we had a concern about the bathroom, they handled it immediately. Breakfast was cool, just wished they didn't use Old Bay in the potatoes. And the area has gone through some major redevelopment. Lots of new stores close by and Mission BBQ. And the price was reasonable. Will definitely stay again next year.