Name: Quality Inn & Suites Springfield Southwest near I-72
Address: 3442 Freedom Drive, Springfield, Illinois, United States of America, Springfield, Illinois, US
Price range: $58–$99 per night
Rating: 7.63

What guests think

At Quality Inn & Suites Springfield Southwest near I-72, travelers often praise the friendly staff, value rates, and convenient location near shopping and the interstate, while noting recurring issues with odors and general maintenance.

Room comfort is often acceptable with comfortable beds and some spacious layouts, but decor and fixtures can feel dated and a few note sloping floors or noise from other guests. Cleanliness feedback is mixed, with reports of dampness, stains, and occasional bugs alongside many clean stays. Breakfast is widely praised and the attendant frequently commended, while the pool and hot tub receive mixed marks for temperature and upkeep. Overall, expect a budget stay with friendly service, a good breakfast, and mixed conditions across rooms and facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed, with recurring reports of cloudy or cold water and nonworking jets, though some guests found them clean and usable. Fitness room equipment issues were noted, and an elevator outage was mentioned.

Related guest reviews

10

Karen

Aug 8, 2023

·

Stayed 1 night

The ONLY issue was the hot tub was not fully functioning, and the pool looked as if it could use a detailed cleaning. Staff great, room great!

4

Jennifer

Aug 2, 2025

·

Stayed 1 night

Not the greatest place to stay. The pool water was green, the hallway carpets were dirty and our floor had a horrible smell.

6

Marcie

Sep 20, 2025

·

Stayed 1 night

I called ahead to make sure the hot tub was in working condition and the person that answered said yes mame it is working along with the pool, well the hot tub was luke warm and the jets dis not work and people in there said the staff had been told, this was a huge disappointment and we would not have booked here had we been told.

6

Christian

Nov 4, 2024

·

Stayed 3 nights

The elevator broke down and

6

Mark

Jul 13, 2025

·

Stayed 2 nights

90% of the staff were quite congenial and helpful. There were a few things that appeared to be quite worn, but for the price paid probably within the norm. The breakfast was was good and appreciated. The fitness room offered decent machines, but the aerobics didn’t work. They had a child lock on them and none of the staff knew how to access the programs so you could use the stair stepper or a recumbent bicycle, but it offered no resistance for an actual workout. I had planned on using the the machines along with the weights to separate mornings and, even after bringing it to Staff‘s attention, there was no resolution for the two days stay.

4

Janell

Jul 8, 2025

·

Stayed 1 night

The pool was open but not clean although the staff were unaware. In the fitness room, 2 out of 3 cardio machines did not work. The air conditioner in our room did not keep the temperature. The property was generally run down. The staff were excellent.

4

Phillip

Sep 22, 2025

·

Stayed 5 nights

The first room given had a horrible smell. We were moved to a better smelling room, but the bathtub and toilet were badly stained and there was a sticky substance on the floor next to where you get in and out of the bed. Additionally, the hot tub by the pool did not have working jets, the submerged light was dislodged, and then when we got out, 3 bugs ran out of the supplied pool towels. Also, there was a bug crawling on the door inside the breakfast area. The entrance drive cover was missing (not matching that pictured in the property listing). The hallway floors were uneven and dirty. Will not stay at this hotel ever again.

8

Tia

Jul 11, 2025

·

Stayed 1 night

Pool was cloudy and greenish, but the room was fine. Cindy that ran the breakfast kitchen was VERY nice and accommodating. She made the experience!

8

Catherine

Apr 12, 2025

·

Stayed 2 nights

The employees and manager are always so nice and accomodating. The only downside is that the pool is freezing cold, and with 2 young children who seem immune to cold its a bit difficult to get in there with them and enjoy the experience.

8

Charnay

Jul 2, 2025

·

Stayed 1 night

The pool and hot tub were nice and clean. The room was clean and the beds were comfortable. Nice gym area and good WI-FI!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests reported damp rooms, stains, dirty bathrooms, or pests, while others found their rooms clean.

Related guest reviews

4

LuAnn

Mar 18, 2025

·

Stayed 1 night

Check in was fine and front desk was fine. Got up to the room and the light switches were filthy- didn’t feel clean and smelled like a dive bar. This prompted my daughter to check the mattress and it was covered with bed bug remnants and pupae. Checked the other mattress and it was worse. We went to cancel and go somewhere else and they refunded the price of the rooms without any trouble. We did show pictures of the rooms.

2

CHRISTY

Jan 2, 2025

·

Stayed 2 nights

When I got to my room, the toilet had urine on the seat and pubic hair. The sink had not been cleaned nor the counters in the bathroom. They gave me a second room. The second one was slightly better. The shower was dirty with more hair in it and the mirror was also dirty. The facility is in dire need of updating and deep cleaning.

2

Jill

Oct 20, 2025

·

Stayed 2 nights

Floors were dirty. Bed had stains. Bathroom had mold and mildew. The room smelled and the entire hotel smelled of marijuana though it states it's 100% smoke free hotel. The front desk person was friendly and kind. We didn't stay due to the marijuana and mold and mildew.

10

Charles

Jun 26, 2025

·

Stayed 1 night

Reasonable priced. Property was well maintained and very clean. Free breakfast was excellent. Staff were friendly and helpful

10

Angela

Apr 29, 2025

·

Stayed 1 night

The property was clean, safe and in a great location within walking distance of stores. The room had three towels and great water pressure. May not seem like much to others, but it's unheard of and we frequent various hotels within a 3 mile radius of us

6

Dominic

Aug 3, 2024

·

Stayed 1 night

Rooms were a little dirty had to request for a new room because the room I was assigned had a horrible odor these second room walls had literal dirt on them and crumbs on desk and floor no bugs and clean sheets and pillows

4

Tamara

Oct 16, 2023

·

Stayed 1 night

The tub was dirty and there were roaches in the room. One actually crawled out of the bed my daughter was sleeping in.

6

Joanie

Aug 15, 2025

·

Stayed 1 night

The usb ports in room were slow to charge, the bedcover had black stains (which they changed), the room and halls smelled strangely and the person in charge of breakfast shut down breakfast 1/2 hour early. Items in the room such as lamps didn't appear to have been cleaned in a while (grimy). Bathtub floor was stained.

2

Katie

Sep 29, 2025

·

Stayed 2 nights

The room smelled awful and the comforters had stains all over it.

4

Jennifer

Dec 26, 2024

·

Stayed 2 nights

Most of the issues were minor, but when we were packing to leave in the morning, there was a cockroach crawling across the dresser under the tv.

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Rooms

Rooms are basic and somewhat dated, with reports of sloping or squeaky floors and occasional maintenance issues; beds are often described as comfortable, and some rooms are spacious. Noise from adjacent rooms or above is sometimes noted.

Related guest reviews

6

Carl

Apr 30, 2024

·

Stayed 1 night

Squeaky floors

6

Pamela

Aug 19, 2025

·

Stayed 1 night

I checked in & smelled pot. Went out later, still smelled pot. Came back & smelled pot. It was the same receptionist. When the next receptionist came in, I didn’t smell pot. We were on the 2nd floor & the floor in the hall & our room were slanted. Set off vertigo. The room smelled musty & the towels & sheet on the sofa bed were stained.

10

Justin

Sep 17, 2025

·

Stayed 2 nights

Comfortable beds. The front counter staff were helpful and courteous. The a/c unit worked quickly to freshen up the room. The breakfast was well done, and lady attending to breakfast did a great job.

6

Stanley

Jan 17, 2023

·

Stayed 19,372 nights

Just okay not great beoken bed

8

Renee

Sep 29, 2024

·

Stayed 2 nights

Room was average bed was very comfortable but needed firmer and more pillows. We had a king. Bathroom was average needed updating. Didn’t have time to use pool but looked nice and clean. Had coffee there but didn’t have time to take advantage of the free breakfast. Price was good and I’d still would stay again. It has alot to offer for the price.

6

Mark

Aug 25, 2025

·

Stayed 3 nights

I was disappointed with the look and feel of the room; very outdated but for the cost I believe it was probably ok. For a disabled accessible room, I thought it was poor quality without a walk-in shower and just handrails. if and when you're doing these reports I recommend that you send a representative with a disability to stay as a guest in these hotels to determine ADA accommodations.

8

Mark

Sep 25, 2024

·

Stayed 1 night

The experience was good. Concerns previous reviews expressed about the pool were unfounded. It was clean and warm. The whirlpool jets didn't work but the water was hot, circulating and clean. The room was clean but had a slight smoke smell that we got used to after the ventilation system was on for a while. The bed was comfortable. Water pressure in the shower was low but it worked. The breakfast was better than expected and the attending employee was delightful.

8

Jill

Apr 27, 2025

·

Stayed 2 nights

Overall it was very good. Little noisy at night from the room above us.

8

Nicole

May 11, 2025

·

Stayed 1 night

Description online said 2 queens was actually 2 doubles

8

Paul

Dec 19, 2024

·

Stayed 1 night

The room was clean. The tub faucet didn't turn off completely. The beds were soft. The TV had a huge number of channels. The front desk staff were friendly and helpful. We did not use the pool, spa or workout center. The hotel is pet friendly with a $15 dollar charge per pet.

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Service

Staff are frequently praised as friendly, accommodating, and attentive, especially at the front desk and breakfast. However, some guests reported poor professionalism or unhelpful responses, including issues with morning staff and difficulty obtaining refunds.

Related guest reviews

6

george

Mar 12, 2025

·

Stayed 3 nights

My real issue was we booked 3 nights and our job was canceled. As we were checking in that first night we told them we only needed to stay the 1 night. Was told not a issue we would need to contact Expedia and they would contact the hotel to get us a refund for the 2 nights we didn't stay. After multiple days Quality Inn refused to refund us. Supposedly the manager there declined the refund. Unfortunately we will no longer stay there.

4

Tanya

Aug 19, 2025

·

Stayed 1 night

The staff at check in was good. The staff in the morning was not good.

10

Jo Linda

Aug 17, 2025

·

Stayed 2 nights

All the staff was extremely helpful and friendly. Breakfast was nice. Beds are comfy. Very quiet. Slept like a baby. Bathroom did need a deep cleaning. Great location.

10

Miranda

Jun 22, 2025

·

Stayed 1 night

Front desk staff and housekeeping were great! Thanks so much! :-)

8

Tiffany

Sep 26, 2025

·

Stayed 1 night

Staff is great

10

Pamela

May 28, 2025

·

Stayed 5 nights

The staff so helpful fixed the one Issue Thank you Harry and Rodney!! Wishwa always with a smile and helpful Cindy did the breakfasts She was attentive food warm best scram eggs Breakfast room Clean Clean Clean She accommodated all needs. Sarah at desk also so nice and helpful. The cleaning staff I saw 3 people fulfilled quickly all my requests. I will be back in September

10

Colin

Dec 15, 2025

·

Stayed 2 nights

The hotel was quiet even though it was almost at capacity. The staff was very pleasant. The breakfast attendant was a sweetheart!!

10

Juanita

Jun 23, 2025

·

Stayed 1 night

It was a great stay. Always accommodating and friendly staff.

10

Richard

Nov 5, 2025

·

Stayed 1 night

Breakfast was great, room was clean. Front desk staff were friendly and helpful. Definitely has become our go to place in Springfield

4

Tanya

Aug 19, 2025

·

Stayed 1 night

AM Staff was not good

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AI-generated summary based on recent guest reviews

Location

Convenient suburban spot near I-72 with shopping, restaurants, and big-box stores within walking distance; several guests felt safe. It’s about a 15-minute drive to downtown attractions.

Related guest reviews

10

Nadh

Mar 28, 2025

·

Stayed 1 night

Great staff at the desk. Good location

10

Taylor

Apr 24, 2024

·

Stayed 1 night

Very nice location with plenty nearby.

8

Dennis

Apr 20, 2025

·

Stayed 2 nights

Shopping

10

Steven

Sep 30, 2025

·

Stayed 1 night

About 15 minutes from downtown but a terrific value for a good quality property; good sleep and shower and decent breakfast buffet. Set in a suburban shopping area with nearby gas and eating options. Outstanding budget property.

10

Jason

Jul 12, 2025

·

Stayed 1 night

Nice simple place to stay. Plenty of stores around and the hotel was quiet

8

Jeffrey

Jul 24, 2025

·

Stayed 1 night

Great location

10

Joan

Mar 18, 2025

·

Stayed 1 night

Our room was clean and spacious. The property is in a convenient location, close to a major freeway, shopping, and good restaurants. I felt safe. Excellent breakfast and a wonderful breakfast hostess. The bed was comfortable. I have nothing negative to say:)

8

Emil T.

Jul 21, 2023

·

Stayed 1 night

Convenient to tourist attractions in the area.

10

Jason

Jul 13, 2025

·

Stayed 1 night

My favorite hotel in Springfield staff is excellent to deal with the location is perfect. Very quiet and clean

8

Georgette

Oct 29, 2024

·

Stayed 6 nights

shopping and eating was so close, within walking distance

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Dining

Breakfast is frequently praised for quality and variety, with a standout attendant who keeps the area clean and welcoming. A few guests mentioned average offerings or strict closing times.

Related guest reviews

8

Pam

Jul 14, 2023

·

Stayed 1 night

Cindy was great. She provided an ultra clean breakfast area, hot food and pleasant conversation. She is a gem and it is hard to find people like her. Don’t let her get away!

10

JIMMIE

Jul 22, 2025

·

Stayed 2 nights

Best budget motel I have stayed in in the last couple of years. Breakfast was very good, more than cheap donuts and boiled eggs.

8

Kevin

Sep 26, 2024

·

Stayed 1 night

Amazing staff, good breakfast. Incredible value for the rate we got

10

David

Jul 23, 2025

·

Stayed 1 night

Breakfast area was greatly improved since last time we stayed here.

8

Rudy

Jul 1, 2025

·

Stayed 1 night

Friendly staff, nice breakfast.

6

Michael

Dec 31, 2022

·

Stayed 2 nights

Room was average; TV remote was sticky (probably food from last guest); shower was OK; beds were comfortable; free breakfast as OK; hotel employee in charge of breakfast room was rude and snippy. She shut off the juice machine at 8:59am. I asked her to please turn it on so I could get a glass of apple juice. She said she was very busy and everyone had to follow rules and the breakfast was over at 9am. This made me chuckle as I returned to my table and she quickly responded it was not a laughing matter. To her credit, she did it turn on for about 15 seconds so I did get my juice but by this time it was 9:01am so I guess I wrecked her schedule/day...

10

Joan

Mar 18, 2025

·

Stayed 1 night

Our room was clean and spacious. The property is in a convenient location, close to a major freeway, shopping, and good restaurants. I felt safe. Excellent breakfast and a wonderful breakfast hostess. The bed was comfortable. I have nothing negative to say:)

8

Tia

Jul 11, 2025

·

Stayed 1 night

Pool was cloudy and greenish, but the room was fine. Cindy that ran the breakfast kitchen was VERY nice and accommodating. She made the experience!

10

Priscilla

Sep 2, 2025

·

Stayed 3 nights

Best hotel breakfast I ever had -- recently retired after 49.5 years of traveling to conferences in hotels, and this hotel's coffee, in particular, was the best by far.

10

Richard

Nov 5, 2025

·

Stayed 1 night

Breakfast was great, room was clean. Front desk staff were friendly and helpful. Definitely has become our go to place in Springfield

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$64
March	$80
April	$75
May	$88
June	$91
July	$78
August	$109
September	$73
October	$75
November	$66
December	$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $73	15 $76	16 $82	17 $75	18 $90	19 $90
20 $58	21 $83	22 $93	23 $92	24 $91	25 $99	26 $98
27 $77	28 $68	29 $86	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $93	3 $94
4 $59	5 $62	6 $77	7 $76	8 $90	9 $93	10 $93
11 $59	12 $77	13 $93	14 $93	15 $93	16 $93	17 $93
18 $67	19 $91	20 $93	21 $93	22 $93	23 $93	24 $93
25 $77	26 $78	27 $93	28 $88	29 $82	30 $93	31 $93

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Efficiency, Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Suite (2 Queen Beds)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Springfield Southwest near I-72

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Prices for upcoming dates