Name: Holiday Inn Express Washington DC SW - Springfield by IHG
Address: 6401 Brandon Avenue, Springfield, Virginia, United States of America, Springfield, Virginia, United States of America
Rating: 8.4

What guests think

Across recent reviews, Holiday Inn Express Washington DC SW - Springfield by IHG earns praise for clean, comfortable rooms, a varied complimentary breakfast, and friendly staff, with a convenient location near the Metro, highways, and plenty of dining and shopping.

Several reviews note ongoing renovations affecting the lobby, breakfast space, and elevators, plus occasional gym closures and construction noise. Guests also mention intermittent maintenance issues and noise, such as weak hot water, key and toilet problems, loud AC, and highway sound. Overall, expect a convenient stay with welcoming service, while renovations and occasional noise are the main tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have affected the lobby, breakfast area, and elevators, with one elevator often out and some construction noise; the gym was occasionally closed. An outdoor pool and shuttle to the Metro are positives, though parking can be tight.

Related guest reviews

6

Robert

Aug 29, 2023

·

Stayed 5 nights

We stay here 3/4 times a year with each stay about 5 days. Room key needed to be rekeyed 3 times, the hotel hosts private events Friday or Saturday nights which ends up having no parking for hotel guests. Had to park in shopping center lot across the street. Ridiculous and unacceptable!!!!

8

Sharon

Jun 1, 2025

·

Stayed 2 nights

The hotel should have informed the customer that there were renovations being done.

10

David

Jun 8, 2025

·

Stayed 4 nights

The property was under renovation so the lobby was torn up & the workout room was closed. They are moving along with the updates & the facilities should be ready soon.

6

AMY

Jun 29, 2025

·

Stayed 1 night

I would have rated it higher but one of the elevators was not working and being on the fifth floor made it tough. The gym was not open and the pool was packed. Breakfast was great. Bed was comfy.

10

carol

Dec 8, 2023

·

Stayed 1 night

The hotel is currently under renovation but that didn’t make much of a difference for us. Our room was clean and comfortable. As many people before me, complained….having only one working elevator was a real drag. That’s the only negative we had.

2

Paula

Apr 15, 2024

·

Stayed 3 nights

We were not notified prior to check in about the hotel being under renovation. Noise all day long. Also one of the two elevators was not working so we often had long waits. Would not go back there.

6

Amanda

Jul 10, 2024

·

Stayed 2 nights

It was okay. There was never any room to park!

10

Randy

Aug 31, 2025

·

Stayed 7 nights

I was very appreciative of the shuttle to the Metro station.The shuttle was always available and drivers were friendly. One of the seatbelts was inoperable.The one I was most likely to use. The hotel was clean. Reception staff and breakfast staff were friendly.

10

Rebecca

Jul 31, 2025

·

Stayed 1 night

Pool was 8ft deep, not for small kids.

10

Samantha

Aug 9, 2025

·

Stayed 1 night

Beautiful pool!

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Cleanliness

Most guests report clean rooms and public areas, with many noting fresh, updated spaces. However, during renovations some areas felt messy or dirty, and a few reviews cited unclean rooms, dirty elevators, or pests.

Related guest reviews

10

Darren

Nov 17, 2025

·

Stayed 3 nights

Clean room, comfortable beds and pillows, very good breakfast options, nice common areas

10

TAREK

Sep 7, 2025

·

Stayed 7 nights

Very pleasant staff. Very clean facility

10

Cynthia

Sep 12, 2025

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Stayed 7 nights

Everything was very clean and the staff was very helpful and very polite. We very much enjoyed our stay there.

6

Salleh

Aug 1, 2023

·

Stayed 2 nights

Dirty elevator , dirty place , tidy bathroom

6

Al

Dec 12, 2024

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Stayed 1 night

Room was dirty as well as towels. No way to contact reception, the phone in the room dead. Half of the future looks like from secondhand ( broke, scratched)

2

Meseret

Mar 31, 2025

·

Stayed 1 night

Very dirty

10

Skeitha

Jul 6, 2025

·

Stayed 3 nights

Hotel main level messy due to construction

10

Wai Yan Vivian

Dec 2, 2024

·

Stayed 4 nights

Excellent! Very very clean!! Breakfast is really great, with so many options!!! Freshly made too! Will definitely come back again here!

6

Luke

Oct 25, 2024

·

Stayed 1 night

The hotel was not very clean. The floor didn't look like it was vacuumed and I found hair in the shower before I even used it. The bedsheets were fine. We didn't stay in the hotel long as we only were there one night to attend a family funeral.

10

John

Apr 3, 2025

·

Stayed 2 nights

Very clean and courteous staff.

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Rooms

Rooms are generally spacious and comfortable, with many recently renovated and good beds. Downsides include occasional maintenance issues (keys, toilets, hot water, outlets, AC noise) and noise from the highway or corridors; bathrooms can feel small in some rooms.

Related guest reviews

8

Manisha

Jul 15, 2025

·

Stayed 1 night

Great stay. However highway was noisy.

6

Jennifer

Jul 26, 2025

·

Stayed 8 nights

Safe was amazing, location was superb but hotel is showing its age. Our room door got stuck the bathroom door was hanging off one of the hinges and skip the breakfast.

10

Rhonda

Jul 29, 2024

·

Stayed 2 nights

The hotel was fairly modern looking. It appeared that it had been recently updated. The room was clean and relatively efficient. The beds and pillows were comfortable. I wish I understood the ventilation systems in bathrooms these days. There was no fan. But, not a problem. No lingering odors and condensation cleared away from the mirror in about 1 minute. We had little need to interact with staff. Check in and check out were easy. The staff was friendly enough. Breakfast was about what one would expect at this price range. They do have a pancake maker, hot eggs, biscuits, bacon one day, sausage the next, potatoes, toast, cereal, a selection of juices etc. We have family in a assisted living facility near by. So we will probably be staying here in the future.

8

Randolph

Jul 27, 2025

·

Stayed 2 nights

Very comfortable. Convenient location. Great breakfast. I was annoyed that the pool didn’t open at 9 am on Sunday as posted, but ratger at 1100, too close to checkout to swim. The fridge and exhaust fan in our room didn't work.

8

Pavan

May 26, 2025

·

Stayed 2 nights

Clean new renovated rooms.

8

Tori

Nov 27, 2023

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Stayed 2 nights

Nice room but shower vent was full of visible mold and bathroom light bulb was out and had to be replaced. But staff at the hotel was nice and responsive about fixing all. The breakfast was great.

10

Robyn

Dec 12, 2025

·

Stayed 3 nights

The room was spacious and had everything I needed. The breakfast was excellent. The staff was courteous.

8

Dinah

Nov 22, 2025

·

Stayed 3 nights

The room is clean, spacious, very well designed. It has a place for your luggage so you don’t have to it on the floor. Breakfast is good, biscuits, muffins, bagels, omelets, scramble eggs, variety choices. Great location, lots of stores, Marshalls, Target, restaurants, 15 minutes drives into DC.

6

Jennifer

Jul 13, 2025

·

Stayed 2 nights

The stay was overall ok. The hotel was nothing special. Our room was very humid. There was no fan in the bathroom so after anyone showered the room just got more humid. The sink in the bathroom was very small and had no counter space. Breakfast was the typical hotel breakfast. There really wasn't any thing special about this hotel. It was easy to get to and there were a lot of things close by, stores, the mall etc.

10

James

Sep 5, 2024

·

Stayed 1 night

We had a very comfortable night. My only complaint was the noise from the highway. The room was clean.

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Service

Service is frequently described as friendly, helpful, and efficient, with quick check-in and responsive staff. There are occasional complaints about rudeness, billing or check-in confusion, and inconsistent follow-up.

Related guest reviews

10

Edwin

Mar 6, 2024

·

Stayed 1 night

Great customer service and hotel was very neat

10

Jessica

Dec 7, 2024

·

Stayed 1 night

Check in was fast and efficient, despite the fact the lobby was crowded with tour groups. 5 stars

10

Judy

Jul 15, 2025

·

Stayed 6 nights

Everything was great. Staff were exceptional! Room was very clean. The free shuttle to and from the metro station helped a ton. Will definitely book again if we’re in the area.

8

David

Feb 11, 2025

·

Stayed 1 night

Everything was good, customer service was great. We got to the hotel around 11:00 am and we just wanted to leave one of our cars there but the reception staff gave us the room because it was ready. It was very nice of them.

2

Bilguun

Jun 24, 2025

·

Stayed 1 night

Worst staff

4

Kyle

Jul 24, 2024

·

Stayed 1 night

The receptionist kept saying our cards for the deposit was declined even though they weren’t. I made us try 4 different cards that I knew were all good. He kept saying it was our problem and then finally the same card that we originally tried worked. Also there was a very loud drilling at 8 the morning and the cleaning staff was yelling in the hallway.

4

Mohamma d

Jan 2, 2024

·

Stayed 1 night

The front desk lady and breakfast attendance behavior was very inappropriate with gust. Both called names to the customer while she was having breakfast. Very BAD

10

Jacob

Apr 10, 2025

·

Stayed 2 nights

Rafi at the front desk as awesome!

10

Donzel

Aug 23, 2025

·

Stayed 2 nights

The price is good with excellent staff

2

Farida

Mar 18, 2023

·

Stayed 4 nights

Absolutely one of the worst hotels to ever stay in. If you want to be bothered by your stay then choose this hotel. Extremely terrible service and when you try and speak to a manager you end up realizing that the manger is the one supporting this kind of behavior from his employees. They were literally trying to take money from my card without my consent. They talk in a very rude way and they shout at you when you ask for your right saying that they will kick you out of the hotel if you don’t do what they want. Honestly, this is the worst hotel ever.

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Location

Convenient for visiting DC, near I-95/495, the Metro, and plenty of dining and shopping. Some guests noted highway noise.

Related guest reviews

8

Stéphane

Jan 12, 2025

·

Stayed 1 night

Close to highway and great location with a lot of restaurants and shops.

10

Paulo Ian

Aug 11, 2024

·

Stayed 2 nights

Close to washington and maryland, lots of restaurants and shops around the area.

10

Paul

Dec 15, 2023

·

Stayed 1 night

Great location

10

Eugene

Jan 25, 2025

·

Stayed 3 nights

Excellent staff, convenient to Metro, shopping and dining.

8

nadine

May 27, 2023

·

Stayed 1 night

clean room, staff friendly, good breakfast, not far from DC, around 20 mm. Close to the highway, noisy at night !

10

Byron

Aug 23, 2024

·

Stayed 3 nights

Nice hotel and close to all areas within DC

8

Shaliin

Apr 30, 2023

·

Stayed 2 nights

We really enjoyed how the hotel was right at the exit of the highway. There is also a very large shopping radius around the hotel. My father needed a barber and there just happened to be one right across from the hotel. The continental breakfast was a very big perk for our trip as well. The gym seemed well equipped, it even had a variety of weights. I didn’t enjoy a workout because I was with my child but the gym was inviting. The room was comfortable and our room had a view of the highway. At first I thought it would be noisy but it is far enough away that we didn’t have any noise disruption from the highway. The room had a blow dryer, an iron and ironing table, and a Keurig (modern compared to others with coffee pots). This hotel is also located only 17 minutes away from the Pentagon which is great since that’s where we visited. Overall a very good stay, with no complaints.

8

Dinah

Nov 22, 2025

·

Stayed 3 nights

The room is clean, spacious, very well designed. It has a place for your luggage so you don’t have to it on the floor. Breakfast is good, biscuits, muffins, bagels, omelets, scramble eggs, variety choices. Great location, lots of stores, Marshalls, Target, restaurants, 15 minutes drives into DC.

10

Nadine

Nov 15, 2024

·

Stayed 2 nights

convenient for shopping and transportation

10

Shellie

Aug 13, 2025

·

Stayed 2 nights

The hotel staff that greeted us upon arrival was extremely friendly and checked us in quickly. The hotel was clean and the room was spacious and had everything we needed. The breakfast included a variety of choices, and the coffee was better than the average hotel coffee. The location is easily accessible, within walking distance to many restaurants, near to shopping, and has plenty of free parking. We will definitely stay here again the next time we are in the area.

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Dining

Breakfast is widely praised for variety and quality, including hot items and pancakes, and staff keep it stocked even during renovations. A few issues surfaced, such as spoiled milk, crowded seating, or missing items on some days.

Related guest reviews

10

Darren

Nov 17, 2025

·

Stayed 3 nights

Clean room, comfortable beds and pillows, very good breakfast options, nice common areas

2

Ray

Mar 6, 2025

·

Stayed 1 night

Luke warm showere water. Half the outlets didnt work.construction banging at 7am. Pictures on breakfast tables of eggs bacon silverware on a china plate.no egg or bacon,platic forks and nasty paper plates. Ugh

2

James

Apr 29, 2023

·

Stayed 2 nights

The pancake makers didn't work the first day chocolate milk was sludge. I asked for wake up calls two days in a row and no wake up almost missed my meeting.

10

Shahid

Aug 12, 2025

·

Stayed 2 nights

Everything was perfect . Courteous front desk staff. Good breakfast, fresh pancakes ,fruits , eggs , (staff was always filling up) easy self parking . Gym … (did not use the swimming pool). Was there for two nights

4

Allan

Mar 29, 2025

·

Stayed 3 nights

While the staff was efficient and friendly, our room had issues. The toilet overflowed. Once all was mopped up and said to be fixed, the toilet ran constantly until I finally fixed it myself. It’s also a noisy place, thanks to highway noise that perhaps can’t be addressed, but also because of noisy guests and tour groups. To top it all off, the TV repeatedly froze, and the breakfast area was cramped because of a renovation project. We won’t stay there again.

10

Lois

Apr 5, 2025

·

Stayed 3 nights

Excellent location, close to numerous restaurants and Metro. Staff very accommodating. Breakfast service was excellent, especially considering that the usual breakfast area was under construction.

10

Robyn

Dec 12, 2025

·

Stayed 3 nights

The room was spacious and had everything I needed. The breakfast was excellent. The staff was courteous.

8

David

May 2, 2023

·

Stayed 1 night

Only bad experience was when my wife went to get breakfast and brought back to room the milk was spoiled. Which was major drama for a few minutes. Other than that our stay was pleasant and very close to our kids house for the gender reveal for our grandson in October.

10

Wai Yan Vivian

Dec 2, 2024

·

Stayed 4 nights

Excellent! Very very clean!! Breakfast is really great, with so many options!!! Freshly made too! Will definitely come back again here!

8

Anne

Mar 17, 2025

·

Stayed 3 nights

Despite remodeling of breakfast area the hot breakfast was excellent

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AI-generated summary based on recent guest reviews

Holiday Inn Express Washington DC SW - Springfield by IHG.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

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What guests think

Location

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Holiday Inn Express Washington DC SW - Springfield by IHG