Grand Palladium Select Costa Mujeres - All Inclusive
From
369 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
369 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 3 piscines extérieures, un parc aquatique gratuit et courts de tennis extérieurs.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
De délicieuses spécialités Cuisine locale et internationale vous attendent à Isla Blanca (ShowCooking), un restaurant avec terrasse qui offre une jolie vue sur le jardin. C'est le lieu idéal pour un dîner détente en amoureux ou en famille, mais si vous préférez cependant le confort de votre chambre, un service d'étage 24 h/24 est à votre disposition. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 10 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 493 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une TV connectée. Les chambres sont dotées d'un balcon ou patio aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également une baignoire à jets et des articles de toilette de luxe.
Emplacement
En choisissant Grand Palladium Select Costa Mujeres - All Inclusive à Costa Mujeres, vous serez à 11,1 km de Ferry Ultramar Puerto Juárez et à 15,3 km de Marché d’artisanat Plaza 28.
À proximité
Playa Mujeres Golf Club(1.1 miles)
Plage Mujeres(1.5 miles)
Gare maritime Punta Sam(3.3 miles)
Plage de Punta Sam(3.3 miles)
Site archéologique d'El Meco(4.7 miles)
Musée sous-marin de Cancún(4.9 miles)
Plage El Niño(5.9 miles)
Jetée de Gran Puerto(6.9 miles)
Ferry Ultramar Puerto Juárez(6.9 miles)
Musée Iconographique de la Carrera Panamericana(7.5 miles)
Église adventiste du septième jour(8 miles)
Mercado 23(8.3 miles)
Centre commercial Plaza Las Americas Cancún(8.6 miles)
Parc Las Palapas(8.8 miles)
Théâtre Xbalamqué(8.9 miles)
Aéroport principal le plus pratique pour rejoindre Grand Palladium Select Costa Mujeres - All Inclusive : Aéroport international de Cancún (CUN)(19.5 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Emplacement
Vialidad Paseo Mujeres, Costa Mujeres, Isla Mujeres, Quintana Roo, Mexique
Playa Mujeres Golf Club (1.1 miles)
Plage Mujeres (1.5 miles)
Gare maritime Punta Sam (3.3 miles)
Plage de Punta Sam (3.3 miles)
Site archéologique d'El Meco (4.7 miles)
Musée sous-marin de Cancún (4.9 miles)
Options de chambre
9
Suite Junior
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
9
Chambre Junior, vue océan
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
6
Loft Suite Jacuzzi Terrace
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1076 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
8
Junior Suite Pool Access
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
9
Junior Suite Poolside
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
7
Chambre Junior, vue océan (Single Use)
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Pool Access Single Use
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
6
Loft Suite Jacuzzi Terrace Single Use
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
1076 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
9
Junior Suite Poolside Single Use
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
7
Suite Junior (Single Use)
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
710 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Grand Palladium Select Costa Mujeres - All Inclusive
8.3
Très bien
Basé sur 1 002 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Grand Palladium Select Costa Mujeres - Tout Inclus est un complexe hôtelier tentaculaire en bord de mer, doté de nombreuses piscines, d'espaces pour enfants et d'un spa apprécié, où de nombreux clients saluent le personnel attentionné et les concierges. Cependant, l'expérience globale varie en fonction du service et de l'organisation.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Grand Palladium Select Costa Mujeres - Tout Inclus est un complexe hôtelier tentaculaire en bord de mer, doté de nombreuses piscines, d'espaces pour enfants et d'un spa apprécié, où de nombreux clients saluent le personnel attentionné et les concierges. Cependant, l'expérience globale varie en fonction du service et de l'organisation.
Les installations sont vastes, avec des piscines et une large plage ; mais les moustiques sont fréquents et les temps d'attente pour les navettes ou les bateaux, ainsi que la taille du complexe, peuvent entraîner de longues marches. Les chambres sont généralement spacieuses et modernes, mais des plaintes récurrentes évoquent une climatisation faible, de l'humidité et des problèmes occasionnels d'entretien ou de ménage. La restauration propose de nombreux établissements, mais la qualité de la nourriture et des boissons semble inégale pour certains, il peut être difficile d'obtenir une réservation dans les restaurants, et un certain nombre d'invités ont signalé des troubles gastro-intestinaux. Attendez-vous à un séjour magnifique et riche en activités, avec un service et une qualité de restauration variables.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De vastes et beaux terrains avec plusieurs piscines, un spa populaire, un accès à la plage, des équipements pour enfants, des courts de tennis et un transport sur place par navettes et bateaux. Certains clients signalent de longs temps d'attente pour les navettes, une vie nocturne limitée et des moustiques fréquents.
Avis de voyageur à ce sujet
10
maria
7 sept. 2024
·
A séjourné 5 nuits
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
10
delvina
4 sept. 2025
·
A séjourné 1 nuit
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
8
Andres
4 août 2025
·
A séjourné 4 nuits
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
6
Martin
4 sept. 2023
·
A séjourné 1 nuit
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
8
Larry
4 oct. 2025
·
A séjourné 3 nuits
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
10
GAGANDEEP
29 janv. 2024
·
A séjourné 4 nuits
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
10
Jaime
6 oct. 2025
·
A séjourné 2 nuits
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
8
Khalia Debra
17 oct. 2025
·
A séjourné 9 nuits
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
10
Emily
12 juil. 2024
·
A séjourné 5 nuits
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Tracy
7 avr. 2025
·
A séjourné 6 nuits
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent les chambres et les espaces communs propres, et certains louent le service de ménage. D'autres signalent des normes incohérentes, notamment des chambres sales ou humides, du linge taché, un manque de livraison de serviettes, de la vaisselle sale qui traîne et des toilettes sales.
Avis de voyageur à ce sujet
6
Any
1 sept. 2023
·
A séjourné 6 nuits
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
4
Canique
1 sept. 2025
·
A séjourné 2 nuits
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
4
Fuat
20 févr. 2025
·
A séjourné 3 nuits
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
10
Franklin Elias
15 nov. 2025
·
A séjourné 5 nuits
Great cleaning staff
Great cleaning staff
10
Pometheus
12 oct. 2025
·
A séjourné 1 nuit
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
4
Lauren
18 janv. 2025
·
A séjourné 4 nuits
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
10
Kiswe
10 oct. 2025
·
A séjourné 4 nuits
Clean room, great staff, amazing time
Clean room, great staff, amazing time
6
Bhupinder
19 nov. 2025
·
A séjourné 2 nuits
Room passage not clean and time clock for alarm not Room is ok
Room passage not clean and time clock for alarm not Room is ok
4
JULIO ALEJANDRO
3 janv. 2025
·
A séjourné 5 nuits
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
6
Andrea
28 avr. 2025
·
A séjourné 3 nuits
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et modernes, avec des lits confortables et certaines options avec loft ou vue sur l'océan. Les plaintes récurrentes concernent une climatisation faible et de l'humidité, ainsi que des problèmes techniques occasionnels dans la chambre.
Avis de voyageur à ce sujet
2
rebeca
21 oct. 2024
·
A séjourné 1 nuit
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
10
Natalie
11 nov. 2025
·
A séjourné 1 nuit
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
10
Chris Thanh
18 sept. 2024
·
A séjourné 3 nuits
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
4
Canique
1 sept. 2025
·
A séjourné 2 nuits
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
8
Jamie K
14 nov. 2025
·
A séjourné 11 nuits
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
10
Antonio
5 août 2025
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A séjourné 5 nuits
Rooms and bed were super comfortable will definitely be back
Rooms and bed were super comfortable will definitely be back
10
Joanne
25 nov. 2024
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A séjourné 7 nuits
The standard rooms were far from the beach.
The standard rooms were far from the beach.
6
Luis
9 nov. 2025
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A séjourné 3 nuits
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
10
Pamela Laine
14 oct. 2023
·
A séjourné 1 nuit
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
10
HERNAN
14 nov. 2025
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A séjourné 5 nuits
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients soulignent un service chaleureux et serviable ainsi qu'un soutien proactif des concierges (en particulier les concierges VIP qui organisent les repas et les activités). Cependant, d'autres signalent une réception peu aimable, un service en chambre lent ou unresponsive, des tentatives de vente incitative, des problèmes de réservation et une attention incohérente.
Avis de voyageur à ce sujet
10
Jennifer
26 oct. 2025
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A séjourné 1 nuit
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
2
Diana
15 févr. 2025
·
A séjourné 3 nuits
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
2
Orquidea
11 avr. 2025
·
A séjourné 7 nuits
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
6
Kaneshia
17 oct. 2024
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A séjourné 4 nuits
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
10
Kathleen
24 nov. 2025
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A séjourné 6 nuits
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
10
Amabel
19 févr. 2025
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A séjourné 4 nuits
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
4
Frank
16 déc. 2024
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A séjourné 4 nuits
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
8
Ana
11 sept. 2024
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A séjourné 4 nuits
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
10
Roshani
28 août 2025
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A séjourné 3 nuits
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
10
Arturo
18 août 2025
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A séjourné 3 nuits
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé au nord de la Zone Hôtelière, le complexe hôtelier semble isolé de la ville, mais il est situé sur une large plage propre. Pour rejoindre les attractions environnantes, il faut prendre un transport payant, tandis que les bateaux et les navettes sur place aident à se déplacer sur le vaste domaine.
Avis de voyageur à ce sujet
10
Kevin
15 févr. 2025
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A séjourné 3 nuits
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
6
Chase
22 oct. 2025
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A séjourné 6 nuits
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
10
Tatiana
13 mars 2025
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A séjourné 4 nuits
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
10
Robert
6 oct. 2025
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A séjourné 7 nuits
Amazing place with beautiful beachh
Amazing place with beautiful beachh
10
Heidi
29 juin 2025
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A séjourné 5 nuits
Staff were great and the property was beautiful. We loved taking the boat taxi.
Staff were great and the property was beautiful. We loved taking the boat taxi.
10
Jaime
6 oct. 2025
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A séjourné 2 nuits
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
10
Emily
12 juil. 2024
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A séjourné 5 nuits
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Christina
24 févr. 2025
·
A séjourné 3 nuits
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
10
Carolyn
11 mars 2024
·
A séjourné 7 nuits
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
10
TODD
29 juil. 2024
·
A séjourné 2 nuits
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Il y a de nombreux restaurants et bars, et certains repas sont appréciés ; mais la qualité de la nourriture et des boissons est fréquemment décrite comme moyenne, avec des options premium diluées ou limitées, et il peut être difficile d'obtenir une réservation pour le dîner. Plusieurs commentaires mentionnent des troubles gastro-intestinaux.
Avis de voyageur à ce sujet
6
Thiago C Dos
20 nov. 2025
·
A séjourné 5 nuits
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
6
Eugen
9 juin 2025
·
A séjourné 6 nuits
Nice resort but low quality food.
Nice resort but low quality food.
4
Karina Maria
20 nov. 2025
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A séjourné 6 nuits
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
8
Jamie K
14 nov. 2025
·
A séjourné 11 nuits
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
8
amanda
27 avr. 2025
·
A séjourné 4 nuits
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
6
Linsey
3 mai 2024
·
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
8
Rachael
6 févr. 2026
·
A séjourné 11 nuits
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
8
Oxana
25 mars 2025
·
A séjourné 7 nuits
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
6
Monelle
26 juin 2025
·
A séjourné 4 nuits
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
6
Randy
25 déc. 2025
·
A séjourné 4 nuits
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Stephane
16 août 2026
·
A séjourné 5 nuits
Nous avons passé un séjour magnifique en famille. l’hôtel est très étendu au point que pour aller parfois d’un point à un autre, il faut prendre l’une des nombreuses navettes prévues. le personnel est hyper serviable , à l’écoute . le buffet est très varié que ça soit pour le petit déjeuner , le déjeuner et le dîner. le must est de pouvoir profiter des restaurants inclus : indien, japonais, steakhouse, mexicain… il y a l’embarras de choix. Mention spéciale pour notre concierge Maria, omniprésente pour nous aider dans les différentes démarches comme la réservation des restaurants ou encore des idées d’excursions. à refaire !
Nous avons passé un séjour magnifique en famille. l’hôtel est très étendu au point que pour aller parfois d’un point à un autre, il faut prendre l’une des nombreuses navettes prévues. le personnel est hyper serviable , à l’écoute . le buffet est très varié que ça soit pour le petit déjeuner , le déjeuner et le dîner. le must est de pouvoir profiter des restaurants inclus : indien, japonais, steakhouse, mexicain… il y a l’embarras de choix. Mention spéciale pour notre concierge Maria, omniprésente pour nous aider dans les différentes démarches comme la réservation des restaurants ou encore des idées d’excursions. à refaire !
10
Marie Pier
6 janv. 2026
·
A séjourné 5 nuits
C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.
C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.
10
Jezabel Jimenez
14 oct. 2025
·
A séjourné 7 nuits
«Je tiens à remercier ma concierge Maria pour son professionnalisme et sa gentillesse. Elle est toujours à l’écoute, réactive et attentionnée. Son bon travail fait vraiment une différence au quotidien.
«Je tiens à remercier ma concierge Maria pour son professionnalisme et sa gentillesse. Elle est toujours à l’écoute, réactive et attentionnée. Son bon travail fait vraiment une différence au quotidien.
10
Rafael
13 oct. 2025
·
A séjourné 1 nuit
L’ccueil dans la chambre
L’ccueil dans la chambre
10
Junior
9 juin 2025
·
A séjourné 7 nuits
Nous avons adoré !
Nous avons adoré !
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-09: NO DATA
- 2026-10-10: 292.28920340271USD
- 2026-10-11: 297.0968384735108USD
- 2026-10-12: 296.96377549743653USD
- 2026-10-13: 299.07555193786624USD
- 2026-10-14: 302.0901531494141USD
- 2026-10-15: 318.01562381286624USD
- 2026-10-16: 346.217521572876USD
- 2026-10-17: 380.133913458252USD
- 2026-10-18: 297.62922713317874USD
- 2026-10-19: 296.86695269470215USD
- 2026-10-20: 297.62922713317874USD
- 2026-10-21: 357.26636408081055USD
- 2026-10-22: 365.78177915039066USD
- 2026-10-23: 362.1665483489991USD
- 2026-10-24: 373.64989685974126USD
- 2026-10-25: 319.698227709961USD
- 2026-10-26: 389.38982467346193USD
- 2026-10-27: 352.7533342681885USD
- 2026-10-28: 400.10977051391603USD
- 2026-10-29: 364.6106061523438USD
- 2026-10-30: 381.39226800537114USD
- 2026-10-31: 399.2386388000489USD
- 2026-11-01: 412.2090310272217USD
- 2026-11-02: 349.9342248596192USD
- 2026-11-03: 357.39487994079593USD
- 2026-11-04: 357.39487994079593USD
- 2026-11-05: 404.04203445434575USD
- 2026-11-06: 554.379196850586USD
- 2026-11-07: 554.379196850586USD
- 2026-11-08: 523.0380795471192USD
- 2026-11-09: 393.3947057159424USD
- 2026-11-10: 380.99926725769046USD
- 2026-11-11: 451.7800523742676USD
- 2026-11-12: 493.98778565368656USD
- 2026-11-13: 509.0725868621827USD
- 2026-11-14: 515.0925924865722USD
- 2026-11-15: 494.74137612609866USD
- 2026-11-16: 373.41214764709474USD
- 2026-11-17: 373.64989685974126USD
- 2026-11-18: 376.02020932922363USD
- 2026-11-19: 509.9225214935303USD
- 2026-11-20: 558.1742609649658USD
- 2026-11-21: 585.8193250427247USD
- 2026-11-22: 352.9590485351563USD
- 2026-11-23: 361.9245939086914USD
- 2026-11-24: 396.1627369934082USD
- 2026-11-25: 426.98678223876954USD
- 2026-11-26: 525.1006924316407USD
- 2026-11-27: 522.9499065216065USD
- 2026-11-28: 530.3822874298096USD
- 2026-11-29: 350.84166512451174USD
- 2026-11-30: 349.9342248596192USD
- 2026-12-01: 342.2097686676026USD
- 2026-12-02: 349.8077261413574USD
- 2026-12-03: 388.4945214477539USD
- 2026-12-04: 407.88957844238286USD
- 2026-12-05: 492.4512023040772USD
- 2026-12-06: 412.15836316223147USD
- 2026-12-07: 350.84166512451174USD
- 2026-12-08: 357.39487994079593USD
- 2026-12-09: 350.84166512451174USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et un système de sécurité
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Des frais de service d’étage de 380 MXN s’appliquent pour les commandes passées entre 22h30 et 11h00.
- Piscine accessible de 08 h 00 à 20 h 00.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 2 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 005-025-001204/2026
- Frais de service : 380 MXN
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Billard
Pêche
Aire de jeux
Canoë
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit