Name: Holiday Inn Express Union City San Jose by IHG
Address: 31140 Alvarado-Niles Road, Union City, California, United States of America, Union City, California, US
Price range: $90–$305 per night
Rating: 8.33

What guests think

At Holiday Inn Express Union City San Jose by IHG, guests frequently praise clean rooms, friendly staff, and a satisfying free breakfast, while also noting ongoing renovations that close the pool and cause intermittent noise and minor inconveniences.

The setting is walkable to many restaurants, shops, and a movie theater, though a few guests noted safety concerns and hard-to-spot signage. Rooms range from newly updated to dated, with comfortable beds but occasional maintenance problems. Some travelers mentioned weak Wi‑Fi, a slow elevator, and other construction-related limitations. Expect a convenient, budget-friendly stay amid ongoing refurbishment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have closed amenities such as the pool and hot tub, with occasional water shutoffs, noise, and access challenges. The elevator is old/slow and parking can be tight; when open, the gym is basic.

Related guest reviews

8

Seann

May 1, 2025

·

Stayed 2 nights

Average hotel. Room was OK, but definitely time to start upgrading. Bathroom looks dated and worn. Carpet looks old. But, clean and good customer service. Parking is a bit tight.

6

Pegi

Jul 16, 2025

·

Stayed 1 night

They are remodeling, so the pool and gym not available. Breakfast was good. It was quiet. Staff was pleasant and accommodating.

10

Dean

Mar 5, 2023

·

Stayed 2 nights

Like: great location, short walking distance to many inexpensive restaurants Dislike: the carpet in the room was quite dated. Only one elevator, so the wait times can be long, especially in the early mornings when everyone is leaving.

6

Robert

Jul 31, 2023

·

Stayed 1 night

Overall is good, except the entrance door is not working after 12am, you have to wait for someone to open the door. 😬

6

John

Dec 11, 2024

·

Stayed 3 nights

They have been working on the place since October’23 and don’t expect to be finished until March’24. Bed was very comfortable shower head terrible. Breakfast decent. Elevator slow and falling apart. Room was pretty clean. Corridors didn’t seem to have heat. I might stay again after they finish work.

6

David

Apr 25, 2024

·

Stayed 2 nights

The hotel advertised that they had a nice pool and spa. This was one of the main reasons that we chose the hotel. On arrival, we found that the pool and spa were closed for renovation. Why did they not explain this in their booking ad?

2

Keith

Apr 30, 2024

·

Stayed 2 nights

According to the sign in the elevator, this property is under construction until January 2025. The water kept getting turned off, and the front desk told us that there has been a lot of vandalism and break-ins to cars in the parking lot. There was a lot of noise during the day and the pool and hot tub were not available for use due to construction. If this had been known before booking I would have booked elsewhere.

8

Roxanne

Jun 8, 2025

·

Stayed 1 night

The price was comparable in the area BUT I was not notified the facility was under construction. I was forced to sign a form stating that I knew and was informed there was work being done on the facility and there was no access to the pool and other areas in the building. Access to the entrance was also very difficult.

8

Kaye

May 15, 2023

·

Stayed 2 nights

Stayed 3 days with family members. We booked 3 rooms. Staff were very accommodating and friendly. Used the gym facility which was good enough. The area was convenient for shops and restaurants. Would stay again.

10

Daming

Nov 7, 2024

·

Stayed 5 nights

Facilities are old and some are damaged.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently described as clean, and housekeeping keeps things tidy. A few isolated complaints mention pests or dirty conditions.

Related guest reviews

10

Melissa

Oct 4, 2025

·

Stayed 1 night

Rooms were nice clean. Bed’s comfortable. Lots of nice restaurants and shopping within walking distance. The only downfall was the hotel is under construction.

10

Isaac

Oct 22, 2025

·

Stayed 1 night

Clean rooms friendly front desk staff

10

Cristal

Sep 26, 2025

·

Stayed 2 nights

Even with the construction going on, everything was clean. Noise was at a minimum and customer service was excellent!

2

Walid

Oct 22, 2023

·

Stayed 3 nights

Don’t stay here, rooms are very dirty. Los ants around the room!

10

bill

Feb 9, 2025

·

Stayed 1 night

It was clean

10

Eli Perez

Jun 19, 2025

·

Stayed 6 nights

Very clean rooms , breakfast was amazing

10

Robert

Dec 9, 2024

·

Stayed 1 night

Clean, comfortable room and good bed.

10

Felicia

Apr 28, 2025

·

Stayed 1 night

Clean, excellent breakfast. We forgot tooth brushes and tooth paste and they had everything!

10

Jazmin

Dec 5, 2022

·

Stayed 19,330 nights

Very clean and friendly staff!

10

Leobardo

Sep 12, 2025

·

Stayed 1 night

The room was very clean and modern looking

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from newly renovated to dated; beds are comfortable, but some guests encountered maintenance hassles (door locks, leaks, appliance noise) and occasional road noise.

Related guest reviews

8

Seann

May 1, 2025

·

Stayed 2 nights

Average hotel. Room was OK, but definitely time to start upgrading. Bathroom looks dated and worn. Carpet looks old. But, clean and good customer service. Parking is a bit tight.

4

Racquel

Aug 18, 2025

·

Stayed 1 night

Not comfortable to stay and hard to open our door

10

Melissa

Oct 4, 2025

·

Stayed 1 night

Rooms were nice clean. Bed’s comfortable. Lots of nice restaurants and shopping within walking distance. The only downfall was the hotel is under construction.

8

David

Nov 20, 2024

·

This hotel definitely meet and succeed the 2 stars expectations. The building is older but renovations are taking place. Luckily I didn't get any noise interruptions during my 2 nights stay. The work is from 9am to 5pm and I was mostly out during that time. Breakfast is really good. The room is fairly clean but looks outdated. They will need to modernize this hotel to get to a 3 stars hotel. I don't know if that is what they are aiming for. It's in union city shopping area, close to shops and restaurants. I did hear a lot of police cars and fire trucks. Windows are definitely not sound proof. I would stay here again.

10

Joshua

May 23, 2025

·

Stayed 1 night

I was honestly surprised by the quality of the room considering i just picked the cheapest room.

6

Eve

Apr 4, 2025

·

Stayed 3 nights

The staff was very friendly, however, many things did not work here. The wifi connection was terrible and being here for a business trip that made it very difficult to do my work. The vending machines did not work, and the constant playing of Fox "News" in the breakfast room was very obnoxious. The workout room everything was sticky (I think due to the type of peroxide based cleaner they used which is not good for exercise equipment). The mattress felt a bit old. Positives: the rooms were very clean and the pillows were also very fluffy and there were four pillows which I loved. I would likely choose another hotel in future.

10

Ferdinand

Jul 21, 2025

·

Stayed 1 night

Newly renovated rooms

4

Jon

Apr 14, 2024

·

Stayed 1 night

Front desk was amazing and checked us in super fast. We were in room 307 and the fire sprinkler next to the bathroom and entry was leaking water all night!! Sounded like a coffee maker above us was on and flooding the floor above us. Kept myself and kids up all night listening to the dripping. Also the refrigerator compressor was thumping all night!!

6

Amit

Apr 25, 2025

·

Stayed 1 night

If you have a room that faces the road, then there was a lot of noise, car engines rumbling thru the night. I asked them to get the room changed, they said they are completely sold out for the next 2 nights! which could be true I guess, but I was not able to sleep well. walls and glass is too thin. If you get a room which opens up in the back or towards the pool, then you should be ok. would not stay here again tho.

10

Leobardo

Sep 12, 2025

·

Stayed 1 night

The room was very clean and modern looking

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Service

Staff are often praised as friendly and helpful, with several examples of proactive assistance. However, a few guests reported unfriendly check-in or inconsistent service.

Related guest reviews

10

Mavis

Jan 21, 2025

·

Stayed 2 nights

The mattresses and pillows are excellent. Great accommodations, front desk went overboard to make my stay very pleasant.

10

Isaac

Oct 22, 2025

·

Stayed 1 night

Clean rooms friendly front desk staff

10

Jesson

Sep 28, 2024

·

Stayed 3 nights

Friendly frontdesk. Always a warm smile in the morning. Great way to start the day. Hot food breakfast is good.

10

Johnny

Feb 21, 2025

·

Stayed 4 nights

Staff service was excellent from front desk to room attendants

10

milagrosa

Jul 17, 2023

·

Stayed 1 night

The customer service was great!

10

Jason

Oct 13, 2024

·

Stayed 1 night

Bed and pillows were amazing. Slept so well. Front desk was very helpful throughout my stay.

6

Paul

Sep 26, 2025

·

Stayed 2 nights

For starters, it was being renovating. A lot of noise but was understandable. Front end was a little aggressive when I was asking questions. Not friendly at all. She might need to go back and take some courses on how to greet and meet.

10

reshmita

Apr 17, 2024

·

Stayed 1 night

I was disappointed that the pool was not open. and the front desk clerk who checked me in was not very friendly.

10

Gurpreet

Oct 20, 2024

·

Stayed 5 nights

This is a great hotel if you want a quick stop over just literally to sleep and shower in. As I was out most of the day I really needed to somewhere to drop my stuff and be able to get a good nights sleep and I found this very well here. The staff our reception were very friendly and help me with the directions. It’s had great food locations within the retail park . The hotel is under going construction but this did not both me. The hotel was room was cleaned each day with fresh towels given. Breakfast was free which was mostly eggs, bacon , cereal , toast , juices and coffees. Please note that hotel is literally great for a stop over and sleep.

10

Maria

Sep 6, 2025

·

Stayed 3 nights

Friendly Staff

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Location

Walkable to many restaurants, shops, and entertainment. A few reviews noted safety concerns and that the property can be hard to find.

Related guest reviews

10

Melissa

Oct 4, 2025

·

Stayed 1 night

Rooms were nice clean. Bed’s comfortable. Lots of nice restaurants and shopping within walking distance. The only downfall was the hotel is under construction.

4

Mishon

Jan 6, 2024

·

Stayed 2 nights

Alarm going off during the night both nights. Unknown cause. Heavy machinery backing up, beeping, banging, and reving each morning at 0400. Unsafe area with warnings at night.

10

Robyn-Marie

Dec 27, 2023

·

Stayed 1 night

Close to dining and evening entertainment

10

April

Nov 13, 2023

·

Stayed 2 nights

Hotel near alot of venues, restaurants

8

Jose

Dec 21, 2024

·

Stayed 1 night

Near restaurant and bars

10

judith

Dec 12, 2023

·

Stayed 1 night

Only trouble was finding it. Small sign on street and none on building. I drove around in the area for more than 40 minutes looking for it and finally asked at a restaurant in this large shopping complex. Even so I did not find it immediately

10

Roger Alan

Nov 13, 2023

·

Stayed 2 nights

Great location with many walkable amenities nearby.

8

Duane

Mar 23, 2025

·

Stayed 2 nights

It was close to everything as far as dinning and the movie theater👍

8

Christopher

Jul 4, 2023

·

Stayed 4 nights

Nice location - many dining and shopping options available with a very short walk. Nice park a block away for walking or jogging. Hotel was fine - nothing spectacular. Part of first floor was being remodeled when we were there. Hot breakfast was good perk.

10

Hoa

Sep 25, 2024

·

Stayed 4 nights

Dirty and unsafe. My car was broking into

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Dining

Hot breakfast is repeatedly praised as good to very good with solid options for a quick start. One review disliked the TV content in the breakfast area.

Related guest reviews

10

anna lynn

Jan 13, 2025

·

Stayed 1 night

clean and good customer service; reasonable price and great breakfast options

10

Art

Jun 20, 2024

·

Stayed 1 night

Breakfast was very good.

8

David

Nov 20, 2024

·

This hotel definitely meet and succeed the 2 stars expectations. The building is older but renovations are taking place. Luckily I didn't get any noise interruptions during my 2 nights stay. The work is from 9am to 5pm and I was mostly out during that time. Breakfast is really good. The room is fairly clean but looks outdated. They will need to modernize this hotel to get to a 3 stars hotel. I don't know if that is what they are aiming for. It's in union city shopping area, close to shops and restaurants. I did hear a lot of police cars and fire trucks. Windows are definitely not sound proof. I would stay here again.

6

Imelda

Aug 20, 2024

·

Stayed 1 night

Enjoyed the hot breakfast. Good location.

6

Pegi

Jul 16, 2025

·

Stayed 1 night

They are remodeling, so the pool and gym not available. Breakfast was good. It was quiet. Staff was pleasant and accommodating.

10

Jesson

Sep 28, 2024

·

Stayed 3 nights

Friendly frontdesk. Always a warm smile in the morning. Great way to start the day. Hot food breakfast is good.

6

Eve

Apr 4, 2025

·

Stayed 3 nights

The staff was very friendly, however, many things did not work here. The wifi connection was terrible and being here for a business trip that made it very difficult to do my work. The vending machines did not work, and the constant playing of Fox "News" in the breakfast room was very obnoxious. The workout room everything was sticky (I think due to the type of peroxide based cleaner they used which is not good for exercise equipment). The mattress felt a bit old. Positives: the rooms were very clean and the pillows were also very fluffy and there were four pillows which I loved. I would likely choose another hotel in future.

10

Eli Perez

Jun 19, 2025

·

Stayed 6 nights

Very clean rooms , breakfast was amazing

10

Gurpreet

Oct 20, 2024

·

Stayed 5 nights

This is a great hotel if you want a quick stop over just literally to sleep and shower in. As I was out most of the day I really needed to somewhere to drop my stuff and be able to get a good nights sleep and I found this very well here. The staff our reception were very friendly and help me with the directions. It’s had great food locations within the retail park . The hotel is under going construction but this did not both me. The hotel was room was cleaned each day with fresh towels given. Breakfast was free which was mostly eggs, bacon , cereal , toast , juices and coffees. Please note that hotel is literally great for a stop over and sleep.

10

Felicia

Apr 28, 2025

·

Stayed 1 night

Clean, excellent breakfast. We forgot tooth brushes and tooth paste and they had everything!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$129
March	$112
April	$110
May	$117
June	$150
July	$109
August	$119
September	$123
October	$123
November	$113
December	$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $144	10 $123	11 $111	12 $122
13 $119	14 $173	15 $305	16 $189	17 $161	18 $119	19 $105
20 $100	21 $134	22 $134	23 $155	24 $117	25 $109	26 $117
27 $103	28 $144	29 $172	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $110	3 $104
4 $109	5 $155	6 $163	7 $158	8 $139	9 $98	10 $102
11 $99	12 $138	13 $151	14 $143	15 $130	16 $111	17 $100
18 $96	19 $129	20 $143	21 $142	22 $121	23 $98	24 $104
25 $90	26 $133	27 $137	28 $133	29 $121	30 $99	31 $96

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Holiday Inn Express Union City San Jose by IHG

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