Name: Best Western Buffalo Inn & Suites
Address: 50 Freeman Rd, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: $92–$234 per night
Rating: 8.07

What guests think

Across recent reviews, Best Western Buffalo Inn & Suites is praised for very clean, modern rooms and friendly staff, with a convenient location near the airport and I-90, though rooms often run small and noise can be an issue.

Multiple guests report shower design and maintenance problems, including leaks, loose knobs, and weak pressure. Breakfast is generally appreciated, but the dining area can feel cramped and items are sometimes not replenished. Overall, it suits short, value-focused stays near the airport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic but practical, with free parking; several guests noted elevator outages and that there is no airport shuttle. A small fitness room and a laundry room were mentioned, though laundry availability was inconsistent.

Related guest reviews

6

Deanne

Oct 29, 2024

·

Stayed 1 night

No shuttle to airport

10

Sai Ram Kaushik

Sep 3, 2024

·

Stayed 1 night

Guest laundry services not available despite mentioned on the wall. Rest all ok.

8

John

Aug 16, 2025

·

Stayed 2 nights

Restaurants were close. Well lit parking lot. Middle of multiple hotels.

10

Polina

Jun 11, 2025

·

Stayed 1 night

Overall, we had a great stay and really enjoyed it. The bed was clean and comfortable, and the breakfast was surprisingly good — the potatoes and bacon were delicious, which is rare to find at this level of hotel. There’s also a laundry room on the second floor with two washers and two dryers — $3 per load, which is super convenient. A couple of downsides: the street outside is noisy, so it’s hard to sleep with the window open. Also, the showerhead was not great — the water pressure itself was fine (as seen in the sink), but the showerhead made it feel really weak, which made it hard to properly wash my hair. I really hope they replace it. The elevator was also out of service during our stay, so we had to carry our suitcases up the stairs, which wasn’t ideal. Other than that, everything was good, and I’d definitely stay here again despite the shower discomfort.

6

Robert

Jul 25, 2025

·

Stayed 2 nights

This hotel is in need of a lot of work. As you walk down the halls you can feel the floor sinking and loudly hear creeking. There is ONE elevator in the middle of a long hall that's about the length of half a football field. Breakfast was not attended properly and front desk couldn't care less.

8

Syed

Jun 1, 2025

·

Stayed 7 nights

elevator was broke

8

Katya

May 16, 2025

·

Stayed 1 night

Easy access and free parking

10

Amy

Feb 16, 2024

·

Stayed 2 nights

Excellent value. Im always pleased whenever i stay here. The newly added fitness room looked really nice.

10

STEPHEN

Jun 19, 2024

·

Stayed 1 night

Eva is in a strip of airport hotels, just off the highway. Great light, bright decor, easy check-in and better-than-expected room. Plenty of power and USB ports, comfy bed and nicely appointed bathroom with walk-in shower. No road noise, easy parking and the breakfast looked OK (I skipped it). This place just works well.

10

Jessica Annhelen

May 12, 2025

·

Stayed 1 night

Quiet, safe, and clean hotel. Easy check-in and check-out with friendly staff. Best hotel breakfast I've ever had. Easy parking for electric vehicles. Great amenities.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise for spotless rooms and common areas. However, some guests reported lapses such as unclean bathrooms, missed housekeeping, and empty toiletries.

Related guest reviews

8

Holden

Apr 21, 2024

·

Stayed 2 nights

Found hair in shower and on sheets, had no hand soap in bathroom bed and room was very nice.

10

Colleen

Jul 4, 2025

·

Stayed 1 night

Everything was nice and clean

10

Jennipher

Sep 25, 2024

·

Stayed 1 night

Very clean, staff was great. Exactly what i was looking for.

4

Jaleel

Sep 12, 2025

·

Stayed 3 nights

I stayed there three nights and no one came to clean the room or put new towels. I complained about the shower gel being empty and they said they are out of it. I never heard anything like that from a hotel that charged 120 per night.

8

Tina

Jun 27, 2024

·

Stayed 1 night

The deadbolt didnt lock and latch on my door, I found a baby dirty diaper under my bathroom vanity, hair all over the corners of the bathroom. Room is spacious, beds are good, could be a beautiful place.

4

Megan

Jun 6, 2025

·

Stayed 1 night

Our room hadn’t been cleaned when we got there-

10

Marshall

Jul 21, 2024

·

Stayed 1 night

Quite honestly the cleanest hotel I’ve ever been at. I travel often but have never seen a hotel so spotless. All staff I encountered was very friendly as well!

10

Danielle

Aug 11, 2025

·

Stayed 1 night

The room was very clean and the bathroom was also very clean and modern. Parking was very easy as well. The staff were friendly. The bed was comfortable.

2

FNU

Jul 2, 2025

·

Stayed 1 night

No Bath Tissues, No Body Wash, No Shampoo, Spoiled Bed and bedsheet, Dirty Toilet.

10

Amy

Mar 5, 2024

·

Stayed 1 night

I am always pleased with my stay at this hotel. The staff is friendly. The hotel is impeccably clean. The breakfast was nice. The area is also very safe. Its right off the turnpike and there’s lots of restaurants nearby.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable but often small, with several comments about thin walls and traffic or airport noise. Shower design and maintenance issues recur, including leaks, loose controls, and weak water pressure.

Related guest reviews

8

Purity

Sep 29, 2025

·

Stayed 1 night

I was both impressed and disappointed with my room at Best Western. Given the name, you expect a bit more from the hotel. That said, the bed was very comfortable and the room was impeccably clean. The room was on the small side, room only for the queen bed and small desk. The room temperature was regulated by a wall thermostat and seemed to be responsive and kept my room comfortable. The bathroom/shower was the most disappointing. The bathroom was very small with zero counter space for toiletries and the shower was not good. They advertise the rain shower showerheads, which they do have, however, the shower is so small that there is no room to step out from under the showerhead to soap/scrub up or to shampoo your hair. Also, with the shower design, if you use the rain showerhead, the water soaks out through the shower door and leaves a large puddle on the bathroom floor. If you choose to use the regular showerhead, there is almost non existent water pressure. I was also a bit disappointed with the lack of vending machine(s). They do have a "snack" area where you can purchase items but I was unable to find a couple standard items that would be in a machine. Though I did not partake, the continental breakfast appeared to be more than sufficient.

8

Patrick

Nov 18, 2025

·

Stayed 2 nights

Small but well appointed room. Great for a solo traveler quick weekend trip. One small complaint is the shower doors leaked when using the overhead shower pooling on the bathroom floor.

6

WOODY

Nov 4, 2025

·

Stayed 3 nights

Room was good. You can hear the traffic, and airplanes all night. No pool kinda sucks. Smart TV was good

8

Wendy

Oct 9, 2024

·

Stayed 1 night

Room was very clean, newly renovated convenient to shopping and dining. The room was very tiny but fine for a night

10

Anthony David

Oct 29, 2024

·

Stayed 2 nights

Staff were relatively friendly however the computer system wasnt working whch resulted in us having to stand there and switch between computers for almost half an hour while they tried to get the card reader to work. This ultimately resulted in us being double charged for the (refundable) incidental fee which was frustrating. The bathroom was nicely updated but the shower had a flaw in the base that caused the water to leak all over the floor.

10

Peter

Dec 21, 2024

·

Stayed 2 nights

Very clean hotel, rooms are small

8

Ginger

Jun 22, 2025

·

Stayed 1 night

We loved everything about the hotel and our room. The only thing that we were not too happy about was the water pressure in the shower. It was so low I could barely lather my hair. I am not sure if this was specific to our room or if it’s like that in every room. Unfortunately due to lack of time while checking out, we did not inform the front desk about this.

10

Helen

Apr 25, 2025

·

Stayed 1 night

Paper thin walls. Noise.

4

Sundeep

Jun 1, 2025

·

Stayed 1 night

Fair, decently renovated, but building is aged and it shows with several issues. The HVAC would turn off and on all night with no option on thermostat to run fan continuously that is provided by other hotels. This kept my family up, as were light sleepers. Secondly, the room had a nightlight on the switch which faced directly towards the beds. This nightlight could not be turned off and was a nuisance that prevented a dark room. Lastly, the road noise from the highway and the paper thin walls made it worse. Was hearing trucks and cars passing all night addition to the chatter from the room next door followed by snoring! We all woke up exhausted as we didn’t get a good nights sleep. I would not recommend this hotel as there are better options in the area. What’s the point of a hotel if you can’t get a proper nights rest!

8

Simon

Feb 28, 2024

·

Stayed 2 nights

The room was clean but a bit small. There was only one chair to sit on. The other person had to sit on the bed. The hotel was not busy and we hardly saw any guests around. The reception staff was friendly and efficient. Overall, good value for the price.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful. A minority reported slow or unresponsive follow-up on maintenance or requests, and occasional rudeness.

Related guest reviews

10

Javeria

Jul 26, 2025

·

Stayed 1 night

Easy check in, staff very friendly and helpful. would definitely book again in future .

8

Warren

Aug 18, 2025

·

Stayed 4 nights

What’s good about is the staff. They’re very welcoming. Great customer service.

4

Wesley

Aug 13, 2025

·

Stayed 1 night

AC didn’t work. The night staff was unable to help but said he would speak to the manager about compensation. Morning staff said they were busy but would call me later in the day. No response after several days

10

Jim

Jul 28, 2025

·

Stayed 2 nights

Very friendly, professional staff. Very kind and helpful.

4

Emily

Sep 2, 2024

·

Stayed 1 night

I notified the hotel I would be a late arrival. Check in was a nightmare. I got my id out to be swiped 4x but was patient as was told a tech error. Then I was told to take the elevator so walked halfway dow an extremely long hall tp get off the elevator and walk all the way back to the other end (I was floor 2 and was never told the stairs was way closer). Then, I opened the door and the light was on, garbage full, comforter on the window ledge and no sheets on the bed. I had to go back to the desk wheee I waited for the clerk @5 min. I called but no one came. My new room was next to the kitchen. People were loudly talking later into the night and the breakfast cook began banging things around at 5:30 am. I stayed here last week with a great stay but after this never again.

2

Leesa

Jun 21, 2025

·

Stayed 3 nights

The room was small and did not have an iron or ironing board. I asked two separate times to have one brought to my room and never got it. Horrible front desk clerk.

4

SNEHA

Jul 17, 2025

·

Stayed 1 night

Worst hotel staff ever I experienced with. They didn’t even provide drinking water and started arguing that we can’t provide free water or unless you buy from us. Manager was pretty rude and started shouting after we argued a bit. They didn’t even refill breakfast in last half an hour and reacted weirdly when we asked to refill some stuffs. I won’t recommend this place for stay.

6

Ashish

Jul 1, 2025

·

Stayed 1 night

Hair dryer was not working, complaint 2 time during 1 day stay (over phone once and 2nd time at front desk). They acknowledged and assured someone will be coming soon but no one showed up.

10

Ciara

Feb 15, 2025

·

Stayed 1 night

Shane was amazing, just great staff in general. Comfortable beds!

10

WILLIAM

Jul 18, 2025

·

Stayed 3 nights

Staff was extremely helpful and went above and beyond when items for the room such as extra towels were needed.

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AI-generated summary based on recent guest reviews

Location

Convenient location near the airport, I-90, and many restaurants. Some guests mentioned highway noise and concerns about the neighboring Motel 6 area.

Related guest reviews

8

Philip

Sep 15, 2025

·

Stayed 4 nights

Smaller rooms but everything was newer and clean. Close to lots of stores, interstate 90 and the airport. Would stay there again.

10

Monika

Jun 10, 2025

·

Stayed 1 night

Quiet area. Quick check in. Walking distance to several restaurants. Nice clean room.

8

John

Aug 16, 2025

·

Stayed 2 nights

Restaurants were close. Well lit parking lot. Middle of multiple hotels.

10

Janet

May 6, 2024

·

Stayed 1 night

Great place close to airport

10

Daniel

Mar 19, 2025

·

Stayed 1 night

It's close to the airport, I like watching the planes land

10

Marcel

Aug 12, 2025

·

Stayed 1 night

The motel 6 next door is a bit sketchy on the east side

8

Sven

Aug 19, 2024

·

Stayed 1 night

It was close to airport and had quite a few restaurants nearby. Easy I90 access

10

Colin

Aug 20, 2025

·

Stayed 1 night

Too close to Motel6

10

levell

Aug 3, 2025

·

Stayed 1 night

A lot of restaurants and stores. Short drive to downtown buffalo. Hall ways were dated

10

Andrew

Dec 1, 2025

·

Stayed 2 nights

Great location and clean

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly viewed as good to very good, with hot items and decent variety. At busy times, the dining room feels cramped and items are sometimes not replenished; a few guests found quality average or poor.

Related guest reviews

10

Soren

Aug 30, 2025

·

Stayed 1 night

Good place except for the cramped breakfast room

10

Manuel

May 27, 2025

·

Stayed 1 night

Great breakfast. Comfortable bed.

6

Matias

May 29, 2025

·

Stayed 1 night

Good overall, except for the breakfast which was horrible food quality.

10

Glenda

Oct 26, 2025

·

Stayed 1 night

Good breakfast, nice variety.

10

Polina

Jun 11, 2025

·

Stayed 1 night

Overall, we had a great stay and really enjoyed it. The bed was clean and comfortable, and the breakfast was surprisingly good — the potatoes and bacon were delicious, which is rare to find at this level of hotel. There’s also a laundry room on the second floor with two washers and two dryers — $3 per load, which is super convenient. A couple of downsides: the street outside is noisy, so it’s hard to sleep with the window open. Also, the showerhead was not great — the water pressure itself was fine (as seen in the sink), but the showerhead made it feel really weak, which made it hard to properly wash my hair. I really hope they replace it. The elevator was also out of service during our stay, so we had to carry our suitcases up the stairs, which wasn’t ideal. Other than that, everything was good, and I’d definitely stay here again despite the shower discomfort.

8

Nachiket

Jul 6, 2025

·

Stayed 3 nights

I booked a double bed room with Sofa for family of 5 and it was great fit for our requirement. We had 2 separate rooms with individual TVs which was great add on. Hotel is clean, staff is polite and check in was super quick. They even honored some of my special request, making my stay even better. Only reason I didn't give 5 stars is because of the breakfast and menu. Space is very limited for the crowd it hosts. Menu was same all days with very limited items. Not many healthy options to start the day.

10

David

Dec 29, 2025

·

Stayed 1 night

Clean rooms. Great set up with sofa bed. Perfect breakfast.

8

Erin

May 25, 2025

·

Stayed 1 night

The breakfast was okay (a little lacking with some items either not available or not put out with the rest of the food, like maple syrup). Also the toaster didn't work properly and when we trued toasting bread, it never came out of the chute in the back! A worker looked at it for us. Other than that it was great!

10

Laurel

Dec 25, 2025

·

Stayed 1 night

Clean rooms, great amenities, comfortable beds and decent pillows. Breakfast was simple, but very nice. Staff was very friendly and accommodating. We switched to this hotel from the La Quinta across the street and were very happy with our decision to do so!

10

Mark

Sep 25, 2025

·

Stayed 1 night

The room and breakfast were perfect for my short trip. Would visit again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $218	17	18 $205	19 $230
20 $104	21 $104	22 $104	23 $104	24 $104	25 $234	26
27 $200	28 $104	29 $104	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $174	3
4 $227	5 $92	6 $104	7 $104	8 $104	9 $179	10 $178
11 $104	12 $104	13 $104	14 $104	15 $107	16 $149	17 $147
18 $123	19 $123	20 $143	21 $103	22 $108	23 $198	24 $187
25 $103	26 $106	27 $118	28 $103	29 $109	30 $173	31 $229

Select dates to see prices and availability

About this property

Location

Room options

Suite, 2 Queen Beds (With Sofabed)

Suite, 1 Queen Bed (Larger Room;With Sofabed)

Suite, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible (Walk-In Shower)

Standard Room, 2 Queen Bed, Accessible

Standard Room, 1 Queen Bed

Suite, 2 Queen Beds, Accessible (With Sofabed)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Buffalo Inn & Suites

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Prices for upcoming dates