Name: Hampton Inn & Suites by Hilton Edmonton/West
Address: 18304 100 Avenue, Edmonton, Canada, Edmonton, Westend, CA
Price range: US$91–US$187 per night
Rating: 8.6

What guests think

Travellers describe Hampton Inn & Suites by Hilton Edmonton/West as a convenient base near West Edmonton Mall, with spacious rooms and a family‑friendly pool, clean spaces, and friendly staff, though noise, maintenance issues, and pool closures appear at times.

Complimentary breakfast is popular, with waffle stations and rotating hot items, but seating can be crowded and gluten‑free or vegan choices are limited. Rooms are spacious and modern, yet several guests disliked sliding bathroom doors that lack privacy, and some reported hard‑to‑control HVAC or overly soft beds. Housekeeping is generally tidy but can be inconsistent, with service not always provided daily unless requested. This is a practical choice for families and value‑minded travellers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Family‑friendly pool with kiddie area and long hours is a highlight, though occasional closures and lukewarm or weak hot‑tub jets are noted, and the deck can be slippery. Guests appreciate ample free parking and a decent fitness center.

Related guest reviews

10

angie

9 Oct 2025

·

Stayed 1 night

Great pool for families

10

Rev. Dr. David

7 May 2024

·

Stayed 5 nights

I loved the combo of a kiddie pool, a regular pool and a working whirlpool. That was excellent.

8

Ingrid

18 Dec 2025

·

Stayed 1 night

Good breakfast, nice room but no microwave and front desk is very friendly and helpful. The disappointment is the closed pool area that is not published during booking. Overall it was great visit because it’s very close to our medical appointment especially the weather is very bad.

8

Rodney

7 Aug 2024

·

Stayed 5 nights

The only negative issue was the pool onsite had matinenance and communication on this was conflicting. They allowed us to use the pool at the hotel nearby.

10

Cody

14 Jul 2025

·

Stayed 2 nights

The ladies at the front desk were really great to deal with, always pleasant and on top of things! Room was clean and comfortable. Aaaand free parking which is always a plus! I've stayed at this location a couple of times now. When im traveling to a big city, I want to find that hotel that is simple, reasonably priced and clean. This Hampton, checks all of those boxes.

10

Shannon

18 Oct 2025

·

Stayed 1 night

Room was clean, fitness centre nice. Pool area nice and large but jets on hot tub not working properly. Breakfast looked nice but very few Gluten Free options.

6

Mike

25 Jun 2025

·

Stayed 2 nights

Property was decent. No bottled water in the room. Decent breakfast. Pool deck is kill yourself slippery. It must have used the absolute slipperiest towel they could find. Somebody is going to get hurt real bad

8

Amy

22 Dec 2025

·

Stayed 1 night

Pool was broken

10

Peyton

19 Sept 2025

·

Stayed 2 nights

Everything was great during our stay! The rooms were big and clean and they had a fantastic breakfast every morning! Nice and close to the mall as well as many restaurants. The pool was great as we had our 4 year old child who loved the splash area. Front desk service was great as well!

8

Gail

12 Jun 2024

·

Stayed 1 night

Day 44 of our road trip. One night stop over. Front desk staff was very nice and helpful. We had some issues with our room temperature which they addressed and resolved immediately. Great gym! Nearby restaurants was excellent.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas clean, but there are recurring reports of dirty or stained linens, dusty corners or carpets, and missed housekeeping on some stays.

Related guest reviews

6

Martina

11 Feb 2025

·

Stayed 1 night

We didn’t like bedding- thick black hair on duvet- duvet are not completely covered- sink in bathroom dirty

6

Jeremy

13 Feb 2026

·

Stayed 2 nights

The room was very spacious, perfect for a family but the bathroom door was quite dirty.

2

ABEL

24 Nov 2025

·

Stayed 2 nights

Unfortunately, our stay wasn’t a good experience. We had to ask house keeping to come and change sheet set because beds had stains. 🙄 I always sanitize everything, so we stayed in that room. Next day we were out most of day, when we came back, room wasn’t done, clean, nor ready. Call again from desk their answer was that the house keeper was bey busy and did not have time to clean. My husband did the beds for us. Next day, during check out, they apologized and offered a credit. I don’t need a credit, I needed a comfortable and clean room.

2

Raymond

30 Nov 2025

·

Stayed 1 night

Room was exceptionally dirty, it was very late when we arrived and there was no time. Woke up in light of day to see every corner of a large room to be filthy. Flooring was disgusting, in corners clear dirt and dust. The carpet was dusty, with clear dirt marks and layer of dust and hair. Not enough chairs, just literally one, my partner had to sit on corner of bed. Kitchenette had paper towel, which had a sauce smear on the very front one. Iron was very old, and spray absolutely did not work. Rendered it useless as it couldn’t iron wrinkles. Bathroom had several marks of damage, toilet was clean. Lady at desk was exceptionally friendly and welcoming, the rest was upsetting. The layout is horrible with limited ventilation.

8

Claudia

2 Jan 2024

·

Stayed 1 night

This property has great customer service. Upon arrival to our room my children 3 & 7 years old asked me about all the chocolate crumbs on the floor…upon further inspection I found the room to be unsatisfactory for my kids to be crawling around on the carpet. We left for a cirque du solei performance and then supper and upon our return the front desk staff acknowledged the dirty room and moved us to a much cleaner unit.. they were very professional and accommodating. When we checked out in the morning they greeted us with a $15 Tim Hortons card and told us to never apologize for an unclean room that they are in the hospitality business and the cleaning staff did an unsatisfactory job. Thank you for being so gracious…we enjoyed our stay.

10

Charry

3 Nov 2025

·

Stayed 2 nights

The room and hotel was nice and clean. The staff were kind and helpful. It was overall a great experience.

4

CHERRYLYN

23 Mar 2025

·

Stayed 1 night

The room is dusty. There is also a strand of hair in the fridge. Behind and under the TV is dusty, you can telll right away that they dont dust under that tv. We are in room 504. The ledges is dirty you can see while using the toilet. Bathtub has hardened soap, you'd understand it if its under the soap container but it wasnt. Looks like it wasnt cleaned nicely. Room 404 is the same according to our friend. While front desk was very helpful and Cora is awesome the way they handled the rooms we rented is dissapointing. I was told the rooms will be across from each other when I phoned but ended up not being in the same floor. Breakfast is good. But overall my rate is 2 oit 5.

10

Lee

12 Nov 2025

·

Stayed 3 nights

Everything from the initial fresh scent walking through the doors to the always available lobby coffee/hot water. The hotel was always clean, smelled great and friendly desk and cleaning staff.

8

Andrew

7 Apr 2024

·

Stayed 1 night

Great hotel with good breakfast just disappointed that housekeeping didn’t do a very good job and left long hairs all over the bathroom floor and main room floor wasn’t vacuumed either.

8

Trevor

23 Nov 2025

·

Stayed 2 nights

Stain on bed blanket Friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and modern with comfortable layouts, but several guests disliked sliding bathroom doors that offer little privacy. Some noted hard‑to‑control or noisy HVAC and beds or pillows that felt too soft or lumpy; a few rooms lacked microwaves.

Related guest reviews

10

kailey

16 Jul 2024

·

Stayed 1 night

This hotel was only a couple minutes from the WEM. The breakfast was well stocked and the area was clean. There was regular and chocolate flavoured waffle batter, which was neat. And whipped cream for the waffles, as well. We had a king room which had a comfortable bed, large TV and lots of space. The shower was also very large. I would return.

10

Julie

15 Jul 2024

·

Stayed 1 night

It is close to West Ed mall, shopping and dining experiences. The hotel is nice, breakfast is included. Only downside was in the room, there is a rolling "barn door" to the bathroom, absolutely no privacy to that bathroom, there is a 1" gap all around the door, all "sounds" can be heard by your roommate.

6

Peter

28 Nov 2025

·

Stayed 1 night

Noisy room, fan in room very noisy needed service. Could hear people above and beside us . Traffic noise very loud. Friendly staff but. Very poor nights sleep.

6

Theresa

27 Aug 2024

·

Stayed 3 nights

Room was clean, didn’t like the sliding barn door for the bathroom. Bathroom doesn’t close, seal or lock. Definitely not ideal when sharing a room. Wouldn’t stay here again with this room design.

6

Jeremy

13 Feb 2026

·

Stayed 2 nights

The room was very spacious, perfect for a family but the bathroom door was quite dirty.

10

Jennifer

23 Oct 2025

·

Stayed 1 night

The heater/air conditioner was very loud, and we could not turn it off. We could adjust the temperature, but after a few minutes it would default back to a very cold temperature. It was noisy and we froze.

8

Ingrid

18 Dec 2025

·

Stayed 1 night

Good breakfast, nice room but no microwave and front desk is very friendly and helpful. The disappointment is the closed pool area that is not published during booking. Overall it was great visit because it’s very close to our medical appointment especially the weather is very bad.

10

Bernadette

3 Jan 2026

·

Stayed 1 night

Room was very clean and spacious for are family. The complimentary breakfast had lots of healthy choices, with different options each day. The front desk staff were very helpful in many ways. Housekeeping were friendly and always helpful make sure we had very think we needed. The parking was a shared lot but there was plenty of parking to be had. The location is convenient to the major attractions of the city.

4

Chelsey

10 Nov 2024

·

Stayed 2 nights

The pillows were flat and resulted in neck pain for me and my mother. Tv kept loosing signal and the ac would not shut off, couldn’t adjust ac as the buttons did not work.

8

Barbara

28 Sept 2025

·

Stayed 3 nights

The only reason i didnt say excellent was because the bathroom in the suite had a sliding barn door that provides no sound barrier so if youre not the only guest in the suite this could be uncomfortable for some people (also there was no fan, or it wasnt working, which also could have helped with the sound issue).

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and accommodating, with staff often going above and beyond and helpful follow‑up texts. A few guests reported weak responses to noise or maintenance issues and occasional check‑in or communication lapses.

Related guest reviews

10

Alfredo

12 Oct 2025

·

Stayed 1 night

Staff were amazing, especially the front desk. She accomodated us when we needed an early checked in. Would love to stay here again.

10

Kira

22 Aug 2025

·

Stayed 5 nights

The hotel staff Andrew on night and Cora in the day went above and beyond while we were staying at the hotel. All around the staff and hotel is five stars all the way! If I could I would give it 10 stars! ⭐️ We will be back!

2

Alex

23 Nov 2025

·

Stayed 2 nights

Our stay was ruined by the 8-12 year old hockey teams that the staff refused to do something about. From about 8pm until well after midnight both nights, kids were running around every floor screaming in the hallways, knocking on and slamming doors while the parents sat drinking at the tables right in front of the check in desk. We spoke with the kids, some parents, and the front desk numerous times. We used the hotel's text line during the day to try and prepare for the second night. Nothing stopped the noise. I understand staff probably doesn’t feel that their pay justifies dealing with these people, but the hotel needs to step up. Threaten extra charges if you need to. The pool was also over run with unparented, loud, and obnoxious kids. Do NOT stay here if a lot of noise, running, and screaming into the night bothers you.

6

Kelly

1 Feb 2026

·

Stayed 2 nights

It was ok but to be honest, I am looking for a new “go to” hotel for my trips to the city. I was not notified that the pool was out of order when I booked or when I arrived. I was also not made aware that housekeeping does not replenish towels etc. daily. Yes I eventually noticed the sticker on the mirror that says this but it was after arriving back to my hotel after a long day and not having clean towels. When I went to speak to the desk, she seemed annoyed with me. Mind you, she was dealing with multiple noise complaints from the hockey team on the third floor. When I informed her about the loud partying/fighting on my floor (5) she didn’t seem to care much. My elderly mother was covered in freshly chewed bubble gum that was left in the elevator, again, the desk didn’t seem to care much. When I responded to the text asking me how satisfied I was, I answered with a 2 and said I was very disappointed. Her response was “sorry to hear that” and that was it. No question of how she could make it better. I was surprised and disappointed as we have always enjoyed this Hampton.

10

Michael

8 Feb 2025

·

Stayed 1 night

Great customer service. When I was checking in they noticed that we had 1 bed with 3 people and she found another room with a pull out couch. Excellent customer service and respect. Thanks we enjoyed the breakfast and stay. Thank you all

2

Claire

3 Sept 2024

·

Stayed 1 night

When I arrived to check in at 4:30 with a check-in time of 3:00pm, they did not have a room for me. She asked if I could check-in after the concert late into the night and the second offer was to get ready for the concert in a room that had flooding that still had the equipment in the room drying it and no plumbing at all. They gave no explanation and no apology and booked me into another hotel room nearby with a king bed instead of two queens. I have never shown up to a hotel to check-in and been told they don't have a room for me. And then travel to a different hotel that wasn't as nice and different beds. The experience completely ruined the trip.

10

Gwynette

16 Sept 2025

·

Stayed 1 night

Friendly staff! Every staff will greet you every time they see you! I recommend coming here

10

Stephen

1 Jan 2024

·

Stayed 1 night

Staff was helpful and friendly. Checked with us after checking in to see that everything was to our liking. Rooms were clean, beds were comfortable, continental breakfast was excellent!! Will definetly stay here again!

10

Lee

12 Nov 2025

·

Stayed 3 nights

Everything from the initial fresh scent walking through the doors to the always available lobby coffee/hot water. The hotel was always clean, smelled great and friendly desk and cleaning staff.

10

Collin

20 Nov 2024

·

Stayed 1 night

Had a great stay. Staff was super friendly. Place was clean. Good amenities.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for West Edmonton Mall and city access; many restaurants and stores are a short drive. The area isn’t very walkable and one‑way roads can make access awkward, so most guests rely on cars.

Related guest reviews

10

Wayne

9 Sept 2025

·

Stayed 5 nights

Great location - a little way from the West Edmonton Mall. Must have car. Not too much walkable in the immediate area. The hotel itself is perfect. Great views east to downtown from upper floors. Breakfast is very complete. Staff is friendly. Pool and hot tub good.

10

Wande

8 Aug 2025

·

Stayed 5 nights

I like it because there are so many stores around and it is close to west edmonton mall.

10

Katharine

10 Nov 2025

·

Stayed 2 nights

The hotel was great! The rooms downfall was no lockable bathroom and no fan, only a sliding door with still had a n inch gap which faced the doorway. Nit great when your staying with a teenage boy and family are coming in and out. Great breakfast, pool and amenities. This place is 5 minutes from West Edmonton Mall.

8

Michael John

31 Aug 2025

·

Stayed 2 nights

Hard to get here easily since it's on a one-way road.

10

John

22 Jan 2024

·

Stayed 2 nights

Great location, close to WEM and lots of dining options.

10

Olga

26 Aug 2025

·

Stayed 1 night

I stayed only for one night My stay was comfortable and had no concerns. The hotel is close to Edmonton Mall which is very convenient

10

Victor

19 Oct 2025

·

Stayed 1 night

A nice location, very convenient and accessible for business.

8

Laura

4 Sept 2024

·

Stayed 2 nights

Quiet rooms and the kids loved the pool! And the pool hours are great for vacationers. It's close to drive to lots of restaurants and attractions but not great for walking in the area as there are no sidewalks and busy traffic.

10

Garry

22 Jun 2025

·

Stayed 1 night

The Hampton Inn and Suites was very good value for the money. Conveniently located close to West Edmonton Mall, it has all the necessary amenities for a comfortable stay. The rooms are comfortable with very good beds. The staff was very friendly and helpful. The complimentary breakfast was excellent! Would definitely stay here in the future!

10

Sheila

3 Sept 2025

·

Stayed 1 night

Everything was great. Nice bed good location tasty breakfast!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Free breakfast is a strong point with waffle stations and rotating hot options that are kept stocked. Seating can be crowded at peak times, and choices for gluten‑free, vegan, or dairy‑free diets are limited.

Related guest reviews

10

William

12 Oct 2025

·

Stayed 2 nights

Great place to stay for a weekend visit with easy access to all the city has to offer. Great breakfast and friendly staff.

10

Caprice

31 Jul 2025

·

Stayed 2 nights

They kept a change of food every morning for their breakfast. Only thing that was a downsize about it is that they would run out quickly and hard to keep up with the eating items

8

Trista

3 Aug 2025

·

Stayed 3 nights

The pool area was great with younger kids. There is a mushroom shallow area separate from the main pool. The pool deck is very slippery though. Breakfast was good. Very busy and oddly not enough chairs in the seating area, but it was included which was nice.

10

Jeffrey

18 Oct 2025

·

Stayed 1 night

Room was large. Smart TV was nice to have for YouTube and Netflix. The pool area was awesome. Nicely heated with a separate kiddie pool and a hot tub. The free breakfast was also very good.

8

Sara

11 Nov 2025

·

Stayed 1 night

Overall enjoyed are space, just would have been nice to have more seating in the breakfast area.

10

Sandra

24 Nov 2025

·

Stayed 1 night

My entire party of 7 took advantage of the incredible waffle station. Just as good as advertised!

10

Carol

27 Oct 2025

·

Stayed 1 night

We enjoyed out stay, facility was clean and safe. Breakfast was great!

10

Barry

25 Sept 2025

·

Stayed 2 nights

Excellent service. Very clean and the breakfast was excellent.

8

Harvey

20 Dec 2024

·

Stayed 1 night

We found the breakfast did not meet our particular requirements. Would have loved some fresh raisin bran muffin and fresh gluten free bread.

8

lara

13 Nov 2025

·

Stayed 3 nights

It would be nice to have vegan or gluten free options at breakfast to accommodate people with food allergies:) The hot tub wasn’t very hot and the jets didn’t work. The staff was amazing. So friendly and accommodating!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$106
February	US$114
March	US$110
April	US$124
May	US$120
June	US$113
July	US$123
August	US$132
September	US$123
October	US$113
November	US$106
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $187	19 $159
20 $109	21 $111	22 $110	23 $139	24 $99	25 $99	26 $112
27 $92	28 $93	29 $93	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $131	3 $115
4 $96	5 $98	6 $96	7 $107	8 $109	9 $123	10 $167
11 $103	12 $100	13 $91	14 $148	15 $126	16 $123	17 $124
18 $93	19 $91	20 $100	21 $100	22 $97	23 $104	24 $102
25 $95	26 $98	27 $100	28 $100	29 $100	30 $124	31 $123

Hampton Inn & Suites by Hilton Edmonton/West

Prices for Hampton Inn & Suites by Hilton Edmonton/West

Monthly average prices

About this property

Location

Room options

King Bed

King Bed, Accessible

2 Queen Beds, Accessible

Studio, Sofa Bed, 2 Queen Beds

2 Queen Beds

Studio, Sofa Bed, King Bed

Guest reviews of Hampton Inn & Suites by Hilton Edmonton/West

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hampton Inn & Suites by Hilton Edmonton/West

Prices for upcoming dates