Name: Hampton Inn & Suites Mt. Juliet
Address: 5001 Crossing Cir, Mount Juliet, Tennessee, United States of America, Mount Juliet, Tennessee, US
Price range: $113–$289 per night
Rating: 8.73

What guests think

Across recent reviews, Hampton Inn & Suites Mt. Juliet is frequently noted for clean rooms, welcoming staff, and a convenient spot near I‑40 and shopping, though repeated pool closures and occasional maintenance or service issues detract for some guests.

Breakfast draws frequent praise for variety and freshness, though several guests encountered limited options, late setup, or occasional cancellations. Rooms are generally spacious and comfortable, yet parts of the property feel dated, with intermittent noise or in-room equipment problems. Verify pool and hot tub availability before you book.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews report the indoor pool closed for renovation and the hot tub frequently out of service. Parking is easy, and an EV charger is available, though one guest found it inoperable.

Related guest reviews

8

Vincent

Dec 29, 2024

·

Stayed 2 nights

Please be advised that the indoor pool is closed at least until March 2025. Their website makes no reference to this

10

Kris

Feb 25, 2024

·

Stayed 2 nights

3000 mile Tesla trip! Thanks for having a charger at the hotel , it’s very much appreciated.

10

Joan

Nov 17, 2025

·

Stayed 1 night

Very clean. Breakfast was fresh and had a large variety. Easy parking

8

Christopher

May 28, 2025

·

Stayed 3 nights

It was overall a good trip. I was excited to swim but got there and the pool was closed for renovations. That was the only real bummer, rest of the stay was good.

10

Christopher

Oct 8, 2023

·

Stayed 1 night

Good stay for a single overnight in the Nashville area during a longer trip. We would stay here again. The only negative was the out of order hot tub. This seems like it is becoming all too common these days. A working hotel hot tub is about a uncommon as a working McDonald’s ice cream machine

8

Susan

Oct 13, 2025

·

Stayed 1 night

The continental breakfast was one of the best I’ve had a hotel. This hotel was much nicer than the Holiday Inn Express across the street that I stayed at last time I was in this area. I chose this hotel because it had an indoor pool, but it was closed due to renovations. That should have been posted on Expedia before I booked the room.

4

Thomas

Mar 26, 2023

·

Stayed 1 night

Got switched from 2 queen beds to a king and a pull out . Main reason we booked her was the eV charger and it’s broken

8

Jen

Jul 11, 2024

·

Stayed 1 night

Great stay and I would highly recommend staying there. Only complaint, was hot tub was not in service for the kids to use!

4

Christopher

Mar 22, 2025

·

Stayed 1 night

We picked this place because of the indoor pool which online was advertised as working but when we arrived it was closed. Very disappointed and ruined our trip because of this

10

Patti

Mar 20, 2025

·

Stayed 1 night

We had a wonderful experience at this hotel. The only thing that was slightly disappointing was that the pool was under renovation, but everything else was relaxing, restful, and the complimentary breakfast was delicious!!

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AI-generated summary based on recent guest reviews

Cleanliness

Guests often describe the property as very clean, but several note lapses including musty odors, stained or dusty linens, pests, and worn or grimy bathroom and carpet areas.

Related guest reviews

10

Donna Joy

Oct 6, 2025

·

Stayed 2 nights

Very clean and comfortable room

10

Shanetta

Apr 5, 2024

·

Stayed 2 nights

The pillow cases were dirty with spots and smelled like perfume or cologne. The sheets were dirty too. The room was very dusty and not clean to perfection. Not a very pleasant stay at all.

10

Courtney

Feb 27, 2023

·

Stayed 2 nights

Our room was very clean, smelled clean, and very spacious! The staff were very nice as well. Very happy with our stay at this hotel!

2

Teena

Jan 22, 2024

·

Stayed 1 night

We lost electricity 2 hours after checked in and could not shower during our stay. There was a huge blood stain on curtains. There was a wad of hair in the fridge.

10

Mindy

Feb 17, 2024

·

Stayed 1 night

Our room was very spacious and quiet at the end of the hall which we preferred. Will stay here again. Very clean room and hotel.

10

Karen

Nov 17, 2025

·

Stayed 2 nights

clean room and hotel, great food, friendly staff

10

Leigh Anne

Sep 30, 2023

·

Stayed 1 night

Very clean and nice!

2

Leann

Aug 14, 2023

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Stayed 3 nights

First night I was bitten by ant which crawled out of bed. Killed two roaches in bathroom, went to front desk they moved us. Next room tv was broken, water wouldn’t drain, had to pack up again move to third room! Air conditioner not working uncomfortable complained at checkout, instead of $486 charged $274… hot tub broken, I’m a type 1 diabetic breakfast was late by an hour and a half cook didn’t show…beds very hard and uncomfortable I’ve traveled all over the world as far as I’m concerned it was unacceptable…

6

Jay

Aug 19, 2024

·

Stayed 1 night

This is not a 9/10 hotel. The staff are very kind. The facilities need a deep clean and repair. The room’s furniture was dated and unclean. The chair was so dirty we put towels over the chair before we’d sit in it.

6

Tiffany

Mar 22, 2024

·

Stayed 1 night

Super friendly front desk and clean lobby, but the room was a letdown. Top of toilet seat not clean, dirty sink with toothpaste left in basin, stained or unwashed bath towel and hand towel, dirty caulking and stains all on the carpet. The bed linens were clean so that's actually most important, but all other issues could have been avoided with proper cleaning and maintenance. Not worth the price paid.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with many praising the beds and quiet stays. However, some mention dated furnishings, road or HVAC noise, and occasional in-room equipment issues such as TVs, refrigerators, or AC.

Related guest reviews

6

Martha

Mar 26, 2023

·

Stayed 1 night

Good location- right off I 40- lots of restaurants and a mall nearby. The noisiest room we have ever had in a hotel- we stayed in an even number room which faced roadways- perhaps if you asked for an odd number- it would be quieter. The Wi-Fi code didn’t work- went back down to show them it didn’t work, and they gave us a code which did work. They gave someone else a key to our room- fortunately we were in our room and told them to go back to the front desk. Typical Hampton Inn- breakfast, clean room, nice people at front desk. But ask for odd numbered room and keep your dead bolt on.

6

Rebecca

Nov 26, 2024

·

Stayed 1 night

The room was odd and needs updating. The a/c didn't work well and the tv was in an odd place. This suite room needs to be updated.

10

Gregg

Jun 25, 2024

·

Stayed 1 night

Great stay and hotel for the price. Most comfortable hotel bed I've had in yrs.

6

Caprice

May 8, 2025

·

Stayed 2 nights

Ac was too loud. Had to ask f I r 3 different remotes for the tv before getting 1 that actually worked but even then, could not control the volume

6

Alexander N

Jun 9, 2024

·

Stayed 2 nights

People were very nice and friendly. Hotel is just kind of old and run down. AC loud, furniture beat up, shower kind of dingy. Clearly there isn’t a lot of upkeep going on. It was certainly livable, just expected a little better from the brand and rating.

10

Mindy

Feb 17, 2024

·

Stayed 1 night

Our room was very spacious and quiet at the end of the hall which we preferred. Will stay here again. Very clean room and hotel.

4

Brenda

Apr 1, 2025

·

Stayed 1 night

The front desk lady was very rude when we checked in she acted as if we were interrupting her time by even being there. The rooms were okay, but you can tell it’s old because of the water damage in the bathrooms and the dirty look and feel of the carpets. The beds were very uncomfortable and the pillows are very small. There was not enough room to put our large suitcases except right on the floor in the walkway. It’s very loud here as well, you can hear all the traffic outside because it’s right next to an intersection. The pool is down for renovations, which was a bummer for the kids. It was convenient to be near a restaurant within walking distance and a short drive to stores but I would trade that for the noise of the place.

10

Eric

Oct 11, 2025

·

Stayed 1 night

Our room is spacious, quiet, and the bed was extremely comfortable. No complaints.

10

Heidi

Sep 23, 2023

·

Stayed 1 night

Clean. Bed was comfortable, on the firm side, which I prefer. The pillows were also comfortable, but squishy, which I also prefer.

10

Mildred

Jul 6, 2024

·

Stayed 2 nights

The refrigerator was humming so loud I had to unplug it to sleep. Other than that it was excellent.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with quick fixes and easy or early check-ins. Conversely, multiple reports cite rude or inattentive front-desk interactions, reservation or room-assignment errors, and slow responses.

Related guest reviews

10

Mark

Aug 15, 2024

·

Stayed 1 night

Ladies at the Desk were very nice and allowed me to check in a little early. Very Clean Lobby / Hotel.

10

Lorna

Oct 27, 2025

·

Stayed 1 night

Staff at check in around 4 pm on oct 25 was amazing!! Person at checkout at 9:30am oct 26 was not! She did not want to be bothered bc she was on her phone, rolled her eyes when i asked for a receipt please, handed it to me saying notbing!! Rolled her eyes again. Not one word from her the whole time! I did not catch her name.

10

Amy

Jun 25, 2024

·

Stayed 6 nights

Stayed here with 16 teenage kids for a soccer tournament. Sharika and all front desk were so very nice and patient. Leslie the GM equally nice and accommodating. The Housekeeping staff and manager also so very nice and patient with the messy boys' rooms. The property is very clean, rooms are updated and large. Very comfortable. Close to airport and walkable to a mall with lots of food choices and a Krogers and Walgreens. Highly recommend!

10

Judy

Jan 22, 2023

·

Stayed 2 nights

Excellent service. Bathroom over the mirror was burned out. The bulb was replaced within 7 minutes after notifying front desk Loved having fresh coffee 24/7.

6

Cory

Sep 19, 2023

·

Stayed 2 nights

The front desk lady had me stand and wait for her to finish talking to a guest that had already checked out but continued to talk about nothing for 10 mins Nobody else there but us 3. She was not welcoming and could care less. Our automatic bathroom light kept going out and we had to keep resetting the ac outlets for it to work. Also no light by the bathroom mirror /sink so my wife had to use the mirror on the closet to put her make up on. Wi-Fi was not written on a card for east access. The Bed and Pillows were the highlight. We won’t be back to this location. C-

10

Ron

Oct 10, 2025

·

Stayed 3 nights

Staff was very kind and helpful

2

Selena

Jun 13, 2025

·

Stayed 2 nights

I booked this hotel and when I arrived they were unable to find my reservation. After about 5-7 minutes she finally found it by pulling it up by my confirmation number. The receptionist groaned and said “it’s my fault”, but refused to tell me what was “her fault”. She wrote down a completely different name than mine on a piece of paper and spent the next probably 20 minutes typing on the computer to try and fix whatever the issue was. She said she would get with the manager about taking off the first night’s stay because it took so long. The next morning when I went downstairs to follow up with the manager, the receptionist (who was not the manager) compromised my room number so I just decided to just check out instead of trying to move rooms because of the compromised information. The manager did call to follow up with me stating that she would make it right, as they had “made many mistakes”, as of the date of this review I have not had confirmation of the managers statement to make it right.

10

Cynthia

Jul 13, 2025

·

Stayed 1 night

Friendly and professional staff

2

Ron

Jul 29, 2025

·

Stayed 1 night

I did not stay because my reservation was for Monday July 28th. When I arrived the rude woman Helenka, told me I did not have a reservation. She said I was a no show the day before. I showed her my email receipt for last night but she said it was not on her computer I rented another room I disputed your charge with my credit card company I am not paying for a room that you incorrectly booked for the wrong night Expedia…never again

6

Samantha

Jul 26, 2023

·

Stayed 2 nights

I booked 2 rooms 6 months+ in advance. I called 2 weeks prior trying to get my rooms side by side. They said they couldn't guarantee that but would make aure we were on the same floor. Upon check-in they originally had us on different floors. After I complained they gave us keys for 2 rooms on the same floor. We qent out to get our luggage & upon returning were told there was an issue qith one of the rooms & they'd need to switch it to a different room. They did this. One of our rooms was fine, but the other, newly switched room, had other people's luggage opened on the bed when we entered. That seems like an enormous mistake. I wenttpthe front desk to complain & try to remedy the situation. The staff, including the manager, were very apologetic or helpful at all. They claimed they couldnt het us on the same floor & said little to nothing to assure me that my things would be safe in my room, eventhough they apparently hand out room keys to rooms occupied by other guests. They said they would be able to get our rooms on the same floor for our 2nd night of stay, but no one ever tried to contact me about this.

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AI-generated summary based on recent guest reviews

Location

Widely praised for easy I‑40 access and proximity to restaurants, shopping, and Nashville attractions, some guests noted road noise and signage that’s hard to spot at night.

Related guest reviews

10

Melanie

May 26, 2025

·

Stayed 1 night

Tons of dining options. Easy parking. Convenient area!

6

Martha

Mar 26, 2023

·

Stayed 1 night

Good location- right off I 40- lots of restaurants and a mall nearby. The noisiest room we have ever had in a hotel- we stayed in an even number room which faced roadways- perhaps if you asked for an odd number- it would be quieter. The Wi-Fi code didn’t work- went back down to show them it didn’t work, and they gave us a code which did work. They gave someone else a key to our room- fortunately we were in our room and told them to go back to the front desk. Typical Hampton Inn- breakfast, clean room, nice people at front desk. But ask for odd numbered room and keep your dead bolt on.

10

Steve

Sep 22, 2025

·

Stayed 1 night

This hotel was clean, easy to check-in to, in a nice area, and was at a convenient location close to Nashville. Would definitely stay here again.

10

Erik

May 21, 2025

·

Stayed 1 night

A great location and recently refreshed property. great for biz travel and it has a ton of dining within 5 min....

10

Istvan

Oct 12, 2024

·

Stayed 1 night

Great place to stay...only 15 min.drive to downtown Nashville.

10

Michael

Aug 14, 2025

·

Stayed 2 nights

Had a great first visit. Great selection of restaurants and other stores.

8

Judith

Sep 8, 2024

·

Stayed 1 night

Close to Nashville, but in the dark of night signage hard to see entrance

10

Tina

Apr 9, 2023

·

Stayed 2 nights

If you want a great night's sleep choose this hotel. The beds/pillows are so comfortable! Staff is friendly. Added plus is the location across the road from Providence Mall!

10

Natalie

Jun 8, 2024

·

Stayed 1 night

Great location. Nice area of town. Lots of shopping close by.

10

Pamela

Jan 8, 2025

·

Stayed 1 night

We enjoyed our stay. Close to restaurants and shopping.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often tasty with good variety and fresh items, yet several guests found it limited or average, and at times late or unavailable.

Related guest reviews

10

Mary

Aug 21, 2024

·

Stayed 4 nights

Breakfast was delicious and the room was clean.

10

Peter

Jun 8, 2025

·

Stayed 1 night

Great hotel. Staff was GREAT and breakfast was delicious

10

Aloysia

Jun 4, 2025

·

Stayed 1 night

Clean quiet room. Great breakfast choices.

8

Kevin

Sep 9, 2025

·

Stayed 3 nights

Very nice clean hotel … friendly front desk staff… well located with lots of amenities close by … the only negative was the ‘continental breakfast’ it was very limited and sub par.

10

Jill

Aug 4, 2024

·

Stayed 1 night

Everything was very clean and parking was great! Wonderful breakfast to boot!

8

FLETCHER

Jul 3, 2023

·

Stayed 3 nights

The free breakfast was lame. Horribly over processed sausage, eggs, gravy. Fruit cocktail used as a fruit option instead of fresh fruit. I guess a lot of people will say—well, what do you expect for free? I have much better free breakfasts at others Hilton properties as well as competition who charge about the same for a stay.

10

Julia

Oct 25, 2024

·

Stayed 1 night

Very clean hotel. Appeared to be newer or recently renovated. Helpful staff. Beautiful room with plenty of towels. Hotel was quiet but had some street noise that was to be expected with the location. Ample parking. Laundry facility is always nice on a long trip. Recycling bins in the lobby. Breakfast was exceptional. They also provide, on the go bags if you are not able to sit down for breakfast.

10

Megan

May 9, 2025

·

Stayed 2 nights

Linda, Listen, The Hot Hotel Breakfast was PHENOMENAL. It was clean, smelled clean and the staff was so great.

8

Jonathan

Jan 22, 2024

·

Stayed 1 night

Hotel overall was great. Only tick was that breakfast was late in opening and the food was luke warm when it did open. Otherwise a great stay.

6

Dan

Apr 18, 2024

·

Stayed 1 night

There was no soap in the shower and the breakfast that was supposed to be included was not available because a worker did not show. No accommodations were offered for even a cold breakfast or pastries. Nothing. We had to go down the road and pick up something at Panera

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$103
March	$120
April	$123
May	$133
June	$134
July	$126
August	$113
September	$118
October	$121
November	$108
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $213	3 $228
4 $120	5 $126	6 $125	7 $140	8 $137	9 $171	10 $197
11 $117	12 $125	13 $113	14 $144	15 $144	16 $160	17 $154
18 $144	19 $160	20 $153	21 $160	22 $162	23 $150	24 $151
25 $163	26 $113	27 $115	28 $114	29 $115	30 $144	31 $140

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $148	15 $146	16 $145	17 $150	18 $222	19 $222
20 $182	21	22	23	24 $289	25 $286	26
27 $161	28 $127	29 $125	30 $130

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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FAQs about Hampton Inn & Suites Mt. Juliet

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