Hotel Botanico y Oriental Spa Garden
$388
/ night
Avg. for November
Prices for Hotel Botanico y Oriental Spa Garden
Select dates to see prices and availability
$388
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel Botanico y Oriental Spa Garden average $311 in October, the cheapest month, and $481 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $421 |
| February | $394 |
| March | $355 |
| April | $375 |
| May | $338 |
| June | $324 |
| July | $326 |
| August | $319 |
| September | $328 |
| October | $311 |
| November | $388 |
| December | $481 |
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Nov · $388
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Most expensive: December (~$481)
Cheapest: October (~$311)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, hot springs, and a health club. This Mediterranean hotel also...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, hot springs, and a health club. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 2 km.
Business amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Puerto de la Cruz? This hotel has 16162 square feet (1502 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy Spanish cuisine at La Parrilla, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 212 guestrooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
With a stay at Hotel Botanico & The Oriental Spa Garden in Puerto de la Cruz (El Botánico), you'll be steps from Botanical Gardens and 14 minutes by foot from San Telmo Promenade. This family-friendly hotel is 1 mi (1.6 km) from Lago Martianez Swimming Pools and 1 mi (1.6 km) from Tenerife Beaches.
What's nearby
Botanical Gardens(0.1 miles)
Jardin Aquatico(0.3 miles)
La Paz Lookout(0.4 miles)
Sitio Litre Garden(0.6 miles)
Martianez Shopping Centre(0.7 miles)
San Telmo Promenade(0.7 miles)
Playa de San Telmo(0.8 miles)
Tenerife Beaches(0.8 miles)
Playa Martianez(0.9 miles)
Church of Nuestra Senora de la Pena de Francia(0.9 miles)
Timanfaya Theater(0.9 miles)
Playa Martiánez(0.9 miles)
Parque canino Taoro Can(0.9 miles)
Puerto de la Cruz Town Hall(0.9 miles)
Lago Martianez Swimming Pools(0.9 miles)
Santa Cruz de Tenerife (TFN-Tenerife North)(15.8 miles)
Tenerife South Airport (TFS)(57.3 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Avenida Richard J. Yeoward, 1, Puerto de la Cruz, Canary Islands, Spain
Botanical Gardens (0.1 miles)
Jardin Aquatico (0.3 miles)
La Paz Lookout (0.4 miles)
Sitio Litre Garden (0.6 miles)
Martianez Shopping Centre (0.7 miles)
San Telmo Promenade (0.7 miles)
Guest reviews of Hotel Botanico y Oriental Spa Garden
9.1
Superb
Based on 715 verified reviews
Who stays here?
Business
4%
Couple
62%
Family
22%
Group
4%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Across the reviews for Hotel Botanico y Oriental Spa Garden, travellers praise warm, professional staff, lush gardens and the standout Oriental Spa, plus generous breakfasts and comfortable rooms that create a calm, upscale base in Puerto de la Cruz.
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What guests think
Across the reviews for Hotel Botanico y Oriental Spa Garden, travellers praise warm, professional staff, lush gardens and the standout Oriental Spa, plus generous breakfasts and comfortable rooms that create a calm, upscale base in Puerto de la Cruz.
On-site dining draws mixed feedback: some restaurants impress, but others feel overpriced or slow, and bar or room-service waits are reported. Several note dated decor or maintenance niggles, a cold main pool, limited or paid spa classes, and occasional noise or bathroom privacy quirks. The setting is quiet with a shuttle into town, though the uphill return, limited parking and dress codes may affect plans. Best suited to travelers seeking relaxed luxury with attentive service.
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AI-generated summary based on recent guest reviews
Facilities
Extensive facilities highlighted by the Oriental Spa Garden, multiple pools and a good gym; live music and a shuttle to town add convenience. Some report a cold main pool, limited parking, pricey classes or drinks, and occasional bar or business-centre issues.
Related guest reviews
10
Beate
Dec 26, 2023
·
Stayed 15 nights
Ein Hotel der alten Schule, höflich und zuvorkommend, aber nicht aufdringlich. Ein großer Außen-Pool -gefühlt 20 Grad warm- lädt zum Bahnenziehen ein, immer genügend freie Liegen. Zwei weitere wärmere Außen-Pools im Spa mit Massagedüsen. Ein Sauna-Bereich mit meheren Saunarten. Hier geben wir als Nutzer der heißen trockenen Sauna einen Punkte Abzug für die Hygiene. Der Spa-Bereich musste mit Badebekleidung genutzt werden. Es gab nur WELLNESS-Duschen mit EINER voreingestellten Wassertemperatur. Nur hat kein Gast vor Benutzung des Pools oder des Whirlpools im Spa geduscht und nach der Sauna war keine richtige kalte Dusche möglich. In der Sauna mit Badesachen zu schwitzen hat wenig Freude gemacht und lauwarm danach zu duschen war nicht wirklich ein Erlebnis. Die Spa-Regeln sollten überdacht werden und wenigstens eine Dusche, wo man die Badebekleidung ablegen kann, würde zur Hygiene beitragen. Das Orientel-Spa Restaurant kocht für Europäer in den Gewürzen magenfreundlich angepasste schmackhafte Küche. Die Küche beim Italiener fanden wir stets hervorragend. Beim Spanier waren wir nur einmal, da das Essen fade war und dazu noch die Bedienung mit Wartezeiten verbunden. Das Frühstücks-Buffet ist täglich frisch und lässt keine Wünsche offen. Lediglich der Kaffee aus den Automaten ist ungenießbar. Wir haben immer beim Kellner Kaffee von der Bar bestellt. Der Garten mit den Palmen, den Vögeln, den Fischen erinnerte uns an Thailand. Fitnesstudio ist modern. Yoga-Kurs-Klass 40€/Stunde.
Ein Hotel der alten Schule, höflich und zuvorkommend, aber nicht aufdringlich. Ein großer Außen-Pool -gefühlt 20 Grad warm- lädt zum Bahnenziehen ein, immer genügend freie Liegen. Zwei weitere wärmere Außen-Pools im Spa mit Massagedüsen. Ein Sauna-Bereich mit meheren Saunarten. Hier geben wir als Nutzer der heißen trockenen Sauna einen Punkte Abzug für die Hygiene. Der Spa-Bereich musste mit Badebekleidung genutzt werden. Es gab nur WELLNESS-Duschen mit EINER voreingestellten Wassertemperatur. Nur hat kein Gast vor Benutzung des Pools oder des Whirlpools im Spa geduscht und nach der Sauna war keine richtige kalte Dusche möglich. In der Sauna mit Badesachen zu schwitzen hat wenig Freude gemacht und lauwarm danach zu duschen war nicht wirklich ein Erlebnis. Die Spa-Regeln sollten überdacht werden und wenigstens eine Dusche, wo man die Badebekleidung ablegen kann, würde zur Hygiene beitragen. Das Orientel-Spa Restaurant kocht für Europäer in den Gewürzen magenfreundlich angepasste schmackhafte Küche. Die Küche beim Italiener fanden wir stets hervorragend. Beim Spanier waren wir nur einmal, da das Essen fade war und dazu noch die Bedienung mit Wartezeiten verbunden. Das Frühstücks-Buffet ist täglich frisch und lässt keine Wünsche offen. Lediglich der Kaffee aus den Automaten ist ungenießbar. Wir haben immer beim Kellner Kaffee von der Bar bestellt. Der Garten mit den Palmen, den Vögeln, den Fischen erinnerte uns an Thailand. Fitnesstudio ist modern. Yoga-Kurs-Klass 40€/Stunde.
8
Helen
Mar 8, 2025
·
Stayed 7 nights
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
10
Caroline
Aug 27, 2025
·
Stayed 5 nights
Fabulous gardens, aviary, the gym was excellent & breakfasts were outstanding. Our last night we had dinner in
Fabulous gardens, aviary, the gym was excellent & breakfasts were outstanding. Our last night we had dinner in
10
Claire
Apr 17, 2025
·
Stayed 7 nights
ABSOLUTELY FABULOUS, we would go again in a heartbeat! Best hotel for service and facilities. I’d like to see some free exercise yoga pilates classes offered in the Spa rather than paying for them. The treatments are pricey too but rest of Spa was wonderful! Esp the hidden cave hot tub that we found on last day! Such a pleasure to chat to the staff and they were not at all stuffy. As an avid birdwatcher the botanical gardens were to die for! New species at every turn as well as the flowers, plants & bonsai trees - workshop on these bonsai’s & flower arranging were brilliant :-)
ABSOLUTELY FABULOUS, we would go again in a heartbeat! Best hotel for service and facilities. I’d like to see some free exercise yoga pilates classes offered in the Spa rather than paying for them. The treatments are pricey too but rest of Spa was wonderful! Esp the hidden cave hot tub that we found on last day! Such a pleasure to chat to the staff and they were not at all stuffy. As an avid birdwatcher the botanical gardens were to die for! New species at every turn as well as the flowers, plants & bonsai trees - workshop on these bonsai’s & flower arranging were brilliant :-)
8
Friedel
Apr 21, 2025
·
Stayed 14 nights
Hervorragendes Hotel, wunderschöne Anlage. Unser Zimmer ( Meerblick) war jedoch für Februar zu kalt, da nach Norden ausgerichtet. Der Spa-Bereich ist sehr groß, allerdings schon „old-fashioned… Die Restaurants sind durchschnittlich für ein 5* Haus. Das Frühstück ist ausgezeichnet, besonders im Außen Bereich genossen. Das das Haus zu wenig Parkplätze hat, ist sicher seiner Bauzeit geschuldet. Jedoch wurdef ür uns dieses Problem durch sehr hilfsbereite Doorman aufgefangen.
Hervorragendes Hotel, wunderschöne Anlage. Unser Zimmer ( Meerblick) war jedoch für Februar zu kalt, da nach Norden ausgerichtet. Der Spa-Bereich ist sehr groß, allerdings schon „old-fashioned… Die Restaurants sind durchschnittlich für ein 5* Haus. Das Frühstück ist ausgezeichnet, besonders im Außen Bereich genossen. Das das Haus zu wenig Parkplätze hat, ist sicher seiner Bauzeit geschuldet. Jedoch wurdef ür uns dieses Problem durch sehr hilfsbereite Doorman aufgefangen.
10
Malcolm Stuart
Apr 10, 2025
·
Stayed 7 nights
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
4
TENDAYI
Jan 11, 2023
·
Stayed 2 nights
I stayed at this hotel briefly in January. Some of the customer service skills could be improved in terms of responding to their guests. When I arrived to check in, I showed them my passport as you usually do and they said that they could not find a record of my booking so they asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist went into the back room and said they were going to look into it because I did not appear on their register. They said that I could have a cup of coffee on the house and they would come and let me know once they had looked into it. After about an hour as I had not heard anything I went back to the reception and only then did they tell me that they had found my booking and was getting my room ready. Instead of me having to follow it up after approximately one hour I think that they should have let me know and what the error was because I have to say in all my years of hotel bookings it has never happened to me that they have not found a booking that has already been paid for. On one of the days I wanted to use their computer in their Business Centre and it was not working. As it was on a different floor, I phoned reception and asked if somebody could come and look into it for me and they said yes they were going to send somebody up to me. After about 15 minutes as nobody came I then phoned them back again and was then told that the IT gentleman does not work on Sundays so they were going to try and see
I stayed at this hotel briefly in January. Some of the customer service skills could be improved in terms of responding to their guests. When I arrived to check in, I showed them my passport as you usually do and they said that they could not find a record of my booking so they asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist went into the back room and said they were going to look into it because I did not appear on their register. They said that I could have a cup of coffee on the house and they would come and let me know once they had looked into it. After about an hour as I had not heard anything I went back to the reception and only then did they tell me that they had found my booking and was getting my room ready. Instead of me having to follow it up after approximately one hour I think that they should have let me know and what the error was because I have to say in all my years of hotel bookings it has never happened to me that they have not found a booking that has already been paid for. On one of the days I wanted to use their computer in their Business Centre and it was not working. As it was on a different floor, I phoned reception and asked if somebody could come and look into it for me and they said yes they were going to send somebody up to me. After about 15 minutes as nobody came I then phoned them back again and was then told that the IT gentleman does not work on Sundays so they were going to try and see
10
Neil
Mar 8, 2025
·
Stayed 10 nights
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
10
Valentino
Mar 6, 2025
·
Stayed 4 nights
Il parcheggio è spesso pieno ma nei dintorni facile accessibilità per parcheggiare l’auto
Il parcheggio è spesso pieno ma nei dintorni facile accessibilità per parcheggiare l’auto
10
Tracy
Nov 12, 2025
·
Stayed 7 nights
Spotless room. Fantastic house keeping. Lovely breakfasts. Helpful reception staff. Great spa garden.
Spotless room. Fantastic house keeping. Lovely breakfasts. Helpful reception staff. Great spa garden.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe spotless rooms and well-kept grounds with attentive housekeeping. A few mention worn carpets or dated areas needing a refresh.
Related guest reviews
10
Brian Marshall
Mar 28, 2025
·
Stayed 6 nights
Excellent hotel and beautiful gardens.
Excellent hotel and beautiful gardens.
8
Stephen
Nov 21, 2025
·
Stayed 7 nights
Room was very clean, but they need modernising and it would be 5 star. Staff were all happy and very polite, great service culture
Room was very clean, but they need modernising and it would be 5 star. Staff were all happy and very polite, great service culture
10
Michael
Aug 28, 2023
·
Stayed 1 night
Yes it is a very good hotel very friendly staff clean and relaxing. The spar was exceptional. Restaurants looked amazing but didn’t eat at the hotel except for breakfast which was top food. Don’t forget trousers men, I didn’t bring any my guilt. Staff couldn’t have done enough for you. I will be staying again thank you
Yes it is a very good hotel very friendly staff clean and relaxing. The spar was exceptional. Restaurants looked amazing but didn’t eat at the hotel except for breakfast which was top food. Don’t forget trousers men, I didn’t bring any my guilt. Staff couldn’t have done enough for you. I will be staying again thank you
6
Julie
Oct 13, 2025
·
Stayed 8 nights
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
10
Edward
Jan 11, 2024
·
Stayed 6 nights
The overall property could do with a little face lift. That said it was all in order and clean just some areas a little tired.
The overall property could do with a little face lift. That said it was all in order and clean just some areas a little tired.
10
Catherine
Jul 4, 2024
·
Stayed 1 night
Fint opphold. Litt problemer med at vi hadde avtalt med housekeeping ar de skulle rengjøre. Vi hadde med vår hund som måtte taes ut for anledningen. Da vi kom tilbake timer senere var rommet fortsatt uvasket. Dette skjedde 2 (av 4) dager.
Fint opphold. Litt problemer med at vi hadde avtalt med housekeeping ar de skulle rengjøre. Vi hadde med vår hund som måtte taes ut for anledningen. Da vi kom tilbake timer senere var rommet fortsatt uvasket. Dette skjedde 2 (av 4) dager.
6
Matt
Feb 15, 2024
·
Stayed 7 nights
Staff excellent, pool and gardens also great. It’s a good quality hotel but needs a re-furb, magnolia walls, pictures in room faded, furniture dated, issues with shower. Bed very comfortable, large room. Little soundproofing through inter-connecting doors. Breakfast a bit disappointing - same buffet every day. Poor coffee out of the machines - no excuse for that. Didn’t eat in the restaurants due to pointless dress code.
Staff excellent, pool and gardens also great. It’s a good quality hotel but needs a re-furb, magnolia walls, pictures in room faded, furniture dated, issues with shower. Bed very comfortable, large room. Little soundproofing through inter-connecting doors. Breakfast a bit disappointing - same buffet every day. Poor coffee out of the machines - no excuse for that. Didn’t eat in the restaurants due to pointless dress code.
10
Mark charles
Mar 4, 2025
·
Stayed 9 nights
Nice stay, rooms nice and clean, only complaint it don’t show on Expedia that our shower was an over the bath type, so make sure you get the right room cat
Nice stay, rooms nice and clean, only complaint it don’t show on Expedia that our shower was an over the bath type, so make sure you get the right room cat
10
Tracy
Nov 12, 2025
·
Stayed 7 nights
Spotless room. Fantastic house keeping. Lovely breakfasts. Helpful reception staff. Great spa garden.
Spotless room. Fantastic house keeping. Lovely breakfasts. Helpful reception staff. Great spa garden.
8
David T
Mar 26, 2023
·
Stayed 4 nights
Lovely hotel, but carpets are getting a bit tired! Lovely staff, amazing breakfast, but bar prices very hefty. Very few young folk amongst the clientele.
Lovely hotel, but carpets are getting a bit tired! Lovely staff, amazing breakfast, but bar prices very hefty. Very few young folk amongst the clientele.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are comfortable and often spacious with balconies and views; the style is classic rather than modern. Some report dated decor, hard mattresses, limited soundproofing or bathroom privacy quirks, and occasional view or temperature disappointments.
Related guest reviews
8
Stephen
Nov 21, 2025
·
Stayed 7 nights
Room was very clean, but they need modernising and it would be 5 star. Staff were all happy and very polite, great service culture
Room was very clean, but they need modernising and it would be 5 star. Staff were all happy and very polite, great service culture
10
Kerstin
Jan 13, 2022
·
Stayed 8 nights
Klassiskt lyxhotell Mycket bekvämt hotell med sköna sängar och trevlig, serviceminded personal. Även standardrum har gott om förvaringsutrymme och rejält badrum (som dessutom är ordentligt privat, även från rumskompisen). Denna gång hade vi lyxat till det med en juniorsvit och uppskattade det extra utrymmet och soffgruppen. I juniorsviten var ”dressingroom” (med garderober; värdeskåp, och minibar) helt öppet mot badrummet men gick att avskilja mot rummet med (icke-låsbar) skjutdörr = privat men tar litet längre tid att bli klara på morgonen om man delar med god vän som man inte vill vara i badrummet med samtidigt. Mycket bra och snabb, vänlig service. Utmärkt wifi-anslutning i vårt rum. Vacker trädgård; stor pool; fin spa-anläggning (som även den har egen pool) och vi var mycket nöjda med våra behandlingar. Stort, högt värdeskåp på rummet där mycket ryms men det är inte så brett så de flesta laptops torde inte rymmas. Trevlig uteservering med bekväma stolar där frukost (buffé hämtas inne) och lunch (till 16.00 – bordsservering då) kunde intas. Även där utmärkt service; personalen var mån om att flytta parasoller så att man inte fick solen i ögonen mm. Tips: boka rum mot havet. Jättefin utsikt och skugga på balkongen hela dagen (för oss som uppskattar det). Tips 2: om rörelsesvårigheter så kontakta hotellet i förväg. Vår juniorsvit hade låg, mjuk soffgrupp och man fick ta det väldigt försiktigt ur duschen p g a halkrisk (inte så i det standardrum vi hade vid förra besöket)
Klassiskt lyxhotell Mycket bekvämt hotell med sköna sängar och trevlig, serviceminded personal. Även standardrum har gott om förvaringsutrymme och rejält badrum (som dessutom är ordentligt privat, även från rumskompisen). Denna gång hade vi lyxat till det med en juniorsvit och uppskattade det extra utrymmet och soffgruppen. I juniorsviten var ”dressingroom” (med garderober; värdeskåp, och minibar) helt öppet mot badrummet men gick att avskilja mot rummet med (icke-låsbar) skjutdörr = privat men tar litet längre tid att bli klara på morgonen om man delar med god vän som man inte vill vara i badrummet med samtidigt. Mycket bra och snabb, vänlig service. Utmärkt wifi-anslutning i vårt rum. Vacker trädgård; stor pool; fin spa-anläggning (som även den har egen pool) och vi var mycket nöjda med våra behandlingar. Stort, högt värdeskåp på rummet där mycket ryms men det är inte så brett så de flesta laptops torde inte rymmas. Trevlig uteservering med bekväma stolar där frukost (buffé hämtas inne) och lunch (till 16.00 – bordsservering då) kunde intas. Även där utmärkt service; personalen var mån om att flytta parasoller så att man inte fick solen i ögonen mm. Tips: boka rum mot havet. Jättefin utsikt och skugga på balkongen hela dagen (för oss som uppskattar det). Tips 2: om rörelsesvårigheter så kontakta hotellet i förväg. Vår juniorsvit hade låg, mjuk soffgrupp och man fick ta det väldigt försiktigt ur duschen p g a halkrisk (inte så i det standardrum vi hade vid förra besöket)
10
Patrick
May 1, 2024
·
Stayed 4 nights
We had a fantastic stay at this hotel, and it's no wonder it's considered one of the best on the island. The attention to detail was stunning, from the spacious rooms with comfy beds and balconies overlooking the pool, gardens, or Mount Teide, to their amazing jellyfish tank and collection of colourful parrots. The breakfast buffet was extensive, and while dinner offered a delicious a la carte menu with generous portions, vegans/vegetarians might find the options a bit limited after a few days. Their spa facilities were wonderful and thanks to their babysitting service we were able to enjoy a couple of hours in the spa. The staff was very helpful and willing to assist with any requests to ensure we had a relaxing stay.
We had a fantastic stay at this hotel, and it's no wonder it's considered one of the best on the island. The attention to detail was stunning, from the spacious rooms with comfy beds and balconies overlooking the pool, gardens, or Mount Teide, to their amazing jellyfish tank and collection of colourful parrots. The breakfast buffet was extensive, and while dinner offered a delicious a la carte menu with generous portions, vegans/vegetarians might find the options a bit limited after a few days. Their spa facilities were wonderful and thanks to their babysitting service we were able to enjoy a couple of hours in the spa. The staff was very helpful and willing to assist with any requests to ensure we had a relaxing stay.
6
Julie
Oct 13, 2025
·
Stayed 8 nights
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
10
Carlos
Feb 2, 2022
·
Stayed 1 night
Sehr schöne Umgebung. Hotel mit spektakulärem Garten. Tropisch wunderschön. Hotel selbst 70er Jahre Style. Groß aber sehr komfortabel. Etwas altmodische Anmutung der Zimmer ( Boden Teppiche). Klimaanlage heizt nicht. Im Januar kann es nachts schon firsch sein. Dicke Decken sind da :-) Toller Pool im Garten. Top Service. Abends Live Musik! Top.
Sehr schöne Umgebung. Hotel mit spektakulärem Garten. Tropisch wunderschön. Hotel selbst 70er Jahre Style. Groß aber sehr komfortabel. Etwas altmodische Anmutung der Zimmer ( Boden Teppiche). Klimaanlage heizt nicht. Im Januar kann es nachts schon firsch sein. Dicke Decken sind da :-) Toller Pool im Garten. Top Service. Abends Live Musik! Top.
10
Nils
Feb 13, 2024
·
Stayed 2 nights
Beautiful hotel but quite pricy. Staff is friendly and fast. The restaurants are nice with good food. Fruits and wine in the room. Big minus is that the bathroom that otherwise is nice has a toilet with a glass door that offers no privacy (open top and bottom). Not very romantic and a big minus for the otherwise beautiful room. Nice walking area with many great restaurants close to the hotel.
Beautiful hotel but quite pricy. Staff is friendly and fast. The restaurants are nice with good food. Fruits and wine in the room. Big minus is that the bathroom that otherwise is nice has a toilet with a glass door that offers no privacy (open top and bottom). Not very romantic and a big minus for the otherwise beautiful room. Nice walking area with many great restaurants close to the hotel.
6
Matt
Feb 15, 2024
·
Stayed 7 nights
Staff excellent, pool and gardens also great. It’s a good quality hotel but needs a re-furb, magnolia walls, pictures in room faded, furniture dated, issues with shower. Bed very comfortable, large room. Little soundproofing through inter-connecting doors. Breakfast a bit disappointing - same buffet every day. Poor coffee out of the machines - no excuse for that. Didn’t eat in the restaurants due to pointless dress code.
Staff excellent, pool and gardens also great. It’s a good quality hotel but needs a re-furb, magnolia walls, pictures in room faded, furniture dated, issues with shower. Bed very comfortable, large room. Little soundproofing through inter-connecting doors. Breakfast a bit disappointing - same buffet every day. Poor coffee out of the machines - no excuse for that. Didn’t eat in the restaurants due to pointless dress code.
10
Daniel Ellis
Feb 11, 2025
·
Stayed 4 nights
Beautiful well maintained gardens, excellent facilities, excellent breakfast. Great pillow options although the bed mattress was very hard and bouncy and was woken up a lot when my husband turned over!
Beautiful well maintained gardens, excellent facilities, excellent breakfast. Great pillow options although the bed mattress was very hard and bouncy and was woken up a lot when my husband turned over!
10
Mark charles
Mar 4, 2025
·
Stayed 9 nights
Nice stay, rooms nice and clean, only complaint it don’t show on Expedia that our shower was an over the bath type, so make sure you get the right room cat
Nice stay, rooms nice and clean, only complaint it don’t show on Expedia that our shower was an over the bath type, so make sure you get the right room cat
10
Lucy
May 14, 2025
·
Stayed 2 nights
From the moment we arrived at Hotel Botánico, we knew we were in for something extraordinary. Nestled in lush gardens and surrounded by serene views, this hotel isn’t just a place to stay—it’s an experience that indulges every sense. The service was impeccable. Every member of the staff greeted us with warmth and genuine hospitality. From the front desk to housekeeping and restaurant servers, the level of care and attention made us feel like honored guests throughout our stay. Our room was a haven of comfort and elegance, complete with a private balcony that offered breathtaking views of the spa. Every detail—from the plush bedding to the fragrant white company toiletries—reflected the hotel's commitment to luxury and relaxation. One of the standout highlights was the Oriental Spa Garden. We’ve never experienced a spa like it. The tranquility, the beautifully landscaped surroundings, and the variety of treatments left us feeling completely rejuvenated. It’s worth a visit to the hotel for the spa alone! Our stay at Hotel Botánico was unforgettable and we can’t wait to return
From the moment we arrived at Hotel Botánico, we knew we were in for something extraordinary. Nestled in lush gardens and surrounded by serene views, this hotel isn’t just a place to stay—it’s an experience that indulges every sense. The service was impeccable. Every member of the staff greeted us with warmth and genuine hospitality. From the front desk to housekeeping and restaurant servers, the level of care and attention made us feel like honored guests throughout our stay. Our room was a haven of comfort and elegance, complete with a private balcony that offered breathtaking views of the spa. Every detail—from the plush bedding to the fragrant white company toiletries—reflected the hotel's commitment to luxury and relaxation. One of the standout highlights was the Oriental Spa Garden. We’ve never experienced a spa like it. The tranquility, the beautifully landscaped surroundings, and the variety of treatments left us feeling completely rejuvenated. It’s worth a visit to the hotel for the spa alone! Our stay at Hotel Botánico was unforgettable and we can’t wait to return
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, professional and attentive across the hotel. However, several reviews note slow restaurant, bar or room-service times and occasional booking or check-in mishaps.
Related guest reviews
8
Stacey
Feb 20, 2025
·
Stayed 5 nights
Front desk staff is exceptional. They went above and beyond, serving as concierge and answering endless questions from people with joy, care and a friendly attitude. THEY make this hotel great! Otherwise, nice hotel with slightly dated interior (and name). Despite this, the amenities are nice and the spa staff- provided the best massage and facial services I’ve ever received-5 star! Breakfast, although plentiful, was okay, and very crowded. Restaurants n room service menu could use a little work. Overall, this 4 star hotel definitely becomes 5 star because of its incredible staff!!
Front desk staff is exceptional. They went above and beyond, serving as concierge and answering endless questions from people with joy, care and a friendly attitude. THEY make this hotel great! Otherwise, nice hotel with slightly dated interior (and name). Despite this, the amenities are nice and the spa staff- provided the best massage and facial services I’ve ever received-5 star! Breakfast, although plentiful, was okay, and very crowded. Restaurants n room service menu could use a little work. Overall, this 4 star hotel definitely becomes 5 star because of its incredible staff!!
8
Helen
Mar 8, 2025
·
Stayed 7 nights
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
10
Sara
Oct 6, 2024
·
Stayed 5 nights
My husband and I recently stayed at the Botánico Hotel & The Oriental Spa Garden and had the most amazing experience. We stayed for 5 nights and the staff were absolutely amazing the entire time. When we arrived, the front desk staff were very helpful and Antonio (I believe was his name) showed us to our room. Once in the room, he explained several things about the room which was a great way to familiarize ourselves with the space we would call home for the next few days. The front desk staff were extremely friendly and professional our entire stay. We were able to call and easily get an iron, taxi etc. The attention to detail in the room was superb. We especially enjoyed the pillow menu options and turn down service. The breakfast was outstanding and a lovely way to start the day. We utilized the spa area with a couples massage and played tennis. I love fresh flowers and the fresh rose in the bathroom was a wonderful touch. We dined at The Oriental and II Pappagallo which were both delicious. The live music each night was a fun treat for a wind down at the end of the evening. Hotel Botanico is a true Luxury Hotel and I thank the entire staff for making our trip to Tenerife so wonderful.
My husband and I recently stayed at the Botánico Hotel & The Oriental Spa Garden and had the most amazing experience. We stayed for 5 nights and the staff were absolutely amazing the entire time. When we arrived, the front desk staff were very helpful and Antonio (I believe was his name) showed us to our room. Once in the room, he explained several things about the room which was a great way to familiarize ourselves with the space we would call home for the next few days. The front desk staff were extremely friendly and professional our entire stay. We were able to call and easily get an iron, taxi etc. The attention to detail in the room was superb. We especially enjoyed the pillow menu options and turn down service. The breakfast was outstanding and a lovely way to start the day. We utilized the spa area with a couples massage and played tennis. I love fresh flowers and the fresh rose in the bathroom was a wonderful touch. We dined at The Oriental and II Pappagallo which were both delicious. The live music each night was a fun treat for a wind down at the end of the evening. Hotel Botanico is a true Luxury Hotel and I thank the entire staff for making our trip to Tenerife so wonderful.
10
Colin
Nov 22, 2025
·
Stayed 2 nights
The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future.
The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future.
6
Julie
Oct 13, 2025
·
Stayed 8 nights
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
The hotel spotless and fully staffed . The hotel is beautiful and rooms to a high standard . Had it not been for a huge disappointment of not getting as advertised garden view would rate higher . The junior suite with garden view is a view of the reception canopy and a noisy road . Unhappy was shown another room one floor above same view . After a stale mate had to pay €300 to get a quite acceptable view . This was a lot lot more than if I had booked the Mountain View with Expedia . Felt ripped off and marred my holiday . Had advised Expedia after submitting how was check in. With reception badgering me 3 times to change review and going over same disagreement ( see pic of room with suppose garden view
10
Malcolm Stuart
Apr 10, 2025
·
Stayed 7 nights
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
4
TENDAYI
Jan 11, 2023
·
Stayed 2 nights
I stayed at this hotel briefly in January. Some of the customer service skills could be improved in terms of responding to their guests. When I arrived to check in, I showed them my passport as you usually do and they said that they could not find a record of my booking so they asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist went into the back room and said they were going to look into it because I did not appear on their register. They said that I could have a cup of coffee on the house and they would come and let me know once they had looked into it. After about an hour as I had not heard anything I went back to the reception and only then did they tell me that they had found my booking and was getting my room ready. Instead of me having to follow it up after approximately one hour I think that they should have let me know and what the error was because I have to say in all my years of hotel bookings it has never happened to me that they have not found a booking that has already been paid for. On one of the days I wanted to use their computer in their Business Centre and it was not working. As it was on a different floor, I phoned reception and asked if somebody could come and look into it for me and they said yes they were going to send somebody up to me. After about 15 minutes as nobody came I then phoned them back again and was then told that the IT gentleman does not work on Sundays so they were going to try and see
I stayed at this hotel briefly in January. Some of the customer service skills could be improved in terms of responding to their guests. When I arrived to check in, I showed them my passport as you usually do and they said that they could not find a record of my booking so they asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist went into the back room and said they were going to look into it because I did not appear on their register. They said that I could have a cup of coffee on the house and they would come and let me know once they had looked into it. After about an hour as I had not heard anything I went back to the reception and only then did they tell me that they had found my booking and was getting my room ready. Instead of me having to follow it up after approximately one hour I think that they should have let me know and what the error was because I have to say in all my years of hotel bookings it has never happened to me that they have not found a booking that has already been paid for. On one of the days I wanted to use their computer in their Business Centre and it was not working. As it was on a different floor, I phoned reception and asked if somebody could come and look into it for me and they said yes they were going to send somebody up to me. After about 15 minutes as nobody came I then phoned them back again and was then told that the IT gentleman does not work on Sundays so they were going to try and see
8
Helen
Jan 12, 2025
·
Stayed 10 nights
Botanico is a beautiful and unique hotel with everything you need for a superior quality holiday. The facilities and food were elite. However, the customer service could do with being taken up a notch. Service at breakfast and room service was slow (we waited nearly 2 hours for our food to arrive), you got a different answer depending on who you ask, I had to come back down after check in because my passport wasn't scanned properly, we were locked out because a mistake was made with our check out date, cleaners were constantly coming in and out, instead of doing everything in the day and I didn't get a sense of urgency around lost property. That said, we were there for Christmas and NY, so I know places are short staffed or have temps come in so I'd happily go back and recommend Botanico. It really is an elevated hotel experience.
Botanico is a beautiful and unique hotel with everything you need for a superior quality holiday. The facilities and food were elite. However, the customer service could do with being taken up a notch. Service at breakfast and room service was slow (we waited nearly 2 hours for our food to arrive), you got a different answer depending on who you ask, I had to come back down after check in because my passport wasn't scanned properly, we were locked out because a mistake was made with our check out date, cleaners were constantly coming in and out, instead of doing everything in the day and I didn't get a sense of urgency around lost property. That said, we were there for Christmas and NY, so I know places are short staffed or have temps come in so I'd happily go back and recommend Botanico. It really is an elevated hotel experience.
10
Jorge
Dec 20, 2025
·
Stayed 4 nights
The Staff at Hotel Botánico are fantastics
The Staff at Hotel Botánico are fantastics
10
Benjamin MW
Jan 22, 2026
·
Stayed 3 nights
Beautiful property, lovely room, helpful and welcoming staff
Beautiful property, lovely room, helpful and welcoming staff
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AI-generated summary based on recent guest reviews
Location
Quiet setting within walking distance downhill to Puerto de la Cruz, with a hotel shuttle available. The return is uphill, parking at the hotel can be limited, and nearby bars and restaurants provide cheaper alternatives.
Related guest reviews
10
christopher
Jan 18, 2024
·
Stayed 3 nights
Very good standard hotel. Everything worked. Shuttle bus back up the hill was an unexpected bonus.
Very good standard hotel. Everything worked. Shuttle bus back up the hill was an unexpected bonus.
10
john
Mar 12, 2025
·
Stayed 7 nights
Great people lovely location great restaurants.
Great people lovely location great restaurants.
10
Malcolm Stuart
Apr 10, 2025
·
Stayed 7 nights
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
Well-run and efficient, excellent staff, without exception. Lovely enviroment, excellent facilities. A real pleasure to be there in every way. The shuttle bus to the town centre is also a well-run service.
6
Carolina
Mar 29, 2025
·
Stayed 3 nights
Propiedad iconica con habitaciones espaciosas, decoración clasica, una bonita zona de piscina y jardin, y deaayuno normal pero mas especial si se toma en la zona exterior. Zona segura y tranquila, para bajar a Puerto dr la cruz caminando 15mins pero volver de subida complicado, mejor aparcar rn el faro ya que el transporte del hotel es cada hora y en horas limitadas
Propiedad iconica con habitaciones espaciosas, decoración clasica, una bonita zona de piscina y jardin, y deaayuno normal pero mas especial si se toma en la zona exterior. Zona segura y tranquila, para bajar a Puerto dr la cruz caminando 15mins pero volver de subida complicado, mejor aparcar rn el faro ya que el transporte del hotel es cada hora y en horas limitadas
10
Simon
Dec 2, 2023
·
Stayed 7 nights
Wonderful hotel set in nice surroundings and a short walk from puerto de la cruz. Staff were all friendly and helpful, the a la carte restaurants all tasty and the rooms nicely decorated. Highly recommend hotel botanico for a luxury stay in tenerife.
Wonderful hotel set in nice surroundings and a short walk from puerto de la cruz. Staff were all friendly and helpful, the a la carte restaurants all tasty and the rooms nicely decorated. Highly recommend hotel botanico for a luxury stay in tenerife.
10
Howard
Jan 1, 2025
·
Stayed 6 nights
It was our third visit and was as enjoyable a week as ever. There for Christmas, where they lay on various activities including local walks and cultural outings, not to forget the grand dinner gala on Christmas Eve.
It was our third visit and was as enjoyable a week as ever. There for Christmas, where they lay on various activities including local walks and cultural outings, not to forget the grand dinner gala on Christmas Eve.
10
Neil
Mar 8, 2025
·
Stayed 10 nights
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
10
Valentino
Mar 6, 2025
·
Stayed 4 nights
Il parcheggio è spesso pieno ma nei dintorni facile accessibilità per parcheggiare l’auto
Il parcheggio è spesso pieno ma nei dintorni facile accessibilità per parcheggiare l’auto
10
Nils
Feb 13, 2024
·
Stayed 2 nights
Beautiful hotel but quite pricy. Staff is friendly and fast. The restaurants are nice with good food. Fruits and wine in the room. Big minus is that the bathroom that otherwise is nice has a toilet with a glass door that offers no privacy (open top and bottom). Not very romantic and a big minus for the otherwise beautiful room. Nice walking area with many great restaurants close to the hotel.
Beautiful hotel but quite pricy. Staff is friendly and fast. The restaurants are nice with good food. Fruits and wine in the room. Big minus is that the bathroom that otherwise is nice has a toilet with a glass door that offers no privacy (open top and bottom). Not very romantic and a big minus for the otherwise beautiful room. Nice walking area with many great restaurants close to the hotel.
10
Leonor
Mar 7, 2025
·
Stayed 4 nights
La propiedad es preciosa muy cerca de muchos sitios para beber y comer a precios rasonables. Su personal es super atento amable y profesional . El señor Antonio siempre dispuesto en la puerta a ayudar en todo . El personal de l front desk siempre atento a ayudar a cualquier duda . En fin regresaría si npensarlo dos veces . Gracias
La propiedad es preciosa muy cerca de muchos sitios para beber y comer a precios rasonables. Su personal es super atento amable y profesional . El señor Antonio siempre dispuesto en la puerta a ayudar en todo . El personal de l front desk siempre atento a ayudar a cualquier duda . En fin regresaría si npensarlo dos veces . Gracias
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns high praise for variety and quality, though a few mention crowds, repetitive items, lukewarm dishes or weak machine coffee. Restaurants are mixed: some excellent, others overpriced or slow, with reservation constraints and pricey drinks noted.
Related guest reviews
10
Beate
Dec 26, 2023
·
Stayed 15 nights
Ein Hotel der alten Schule, höflich und zuvorkommend, aber nicht aufdringlich. Ein großer Außen-Pool -gefühlt 20 Grad warm- lädt zum Bahnenziehen ein, immer genügend freie Liegen. Zwei weitere wärmere Außen-Pools im Spa mit Massagedüsen. Ein Sauna-Bereich mit meheren Saunarten. Hier geben wir als Nutzer der heißen trockenen Sauna einen Punkte Abzug für die Hygiene. Der Spa-Bereich musste mit Badebekleidung genutzt werden. Es gab nur WELLNESS-Duschen mit EINER voreingestellten Wassertemperatur. Nur hat kein Gast vor Benutzung des Pools oder des Whirlpools im Spa geduscht und nach der Sauna war keine richtige kalte Dusche möglich. In der Sauna mit Badesachen zu schwitzen hat wenig Freude gemacht und lauwarm danach zu duschen war nicht wirklich ein Erlebnis. Die Spa-Regeln sollten überdacht werden und wenigstens eine Dusche, wo man die Badebekleidung ablegen kann, würde zur Hygiene beitragen. Das Orientel-Spa Restaurant kocht für Europäer in den Gewürzen magenfreundlich angepasste schmackhafte Küche. Die Küche beim Italiener fanden wir stets hervorragend. Beim Spanier waren wir nur einmal, da das Essen fade war und dazu noch die Bedienung mit Wartezeiten verbunden. Das Frühstücks-Buffet ist täglich frisch und lässt keine Wünsche offen. Lediglich der Kaffee aus den Automaten ist ungenießbar. Wir haben immer beim Kellner Kaffee von der Bar bestellt. Der Garten mit den Palmen, den Vögeln, den Fischen erinnerte uns an Thailand. Fitnesstudio ist modern. Yoga-Kurs-Klass 40€/Stunde.
Ein Hotel der alten Schule, höflich und zuvorkommend, aber nicht aufdringlich. Ein großer Außen-Pool -gefühlt 20 Grad warm- lädt zum Bahnenziehen ein, immer genügend freie Liegen. Zwei weitere wärmere Außen-Pools im Spa mit Massagedüsen. Ein Sauna-Bereich mit meheren Saunarten. Hier geben wir als Nutzer der heißen trockenen Sauna einen Punkte Abzug für die Hygiene. Der Spa-Bereich musste mit Badebekleidung genutzt werden. Es gab nur WELLNESS-Duschen mit EINER voreingestellten Wassertemperatur. Nur hat kein Gast vor Benutzung des Pools oder des Whirlpools im Spa geduscht und nach der Sauna war keine richtige kalte Dusche möglich. In der Sauna mit Badesachen zu schwitzen hat wenig Freude gemacht und lauwarm danach zu duschen war nicht wirklich ein Erlebnis. Die Spa-Regeln sollten überdacht werden und wenigstens eine Dusche, wo man die Badebekleidung ablegen kann, würde zur Hygiene beitragen. Das Orientel-Spa Restaurant kocht für Europäer in den Gewürzen magenfreundlich angepasste schmackhafte Küche. Die Küche beim Italiener fanden wir stets hervorragend. Beim Spanier waren wir nur einmal, da das Essen fade war und dazu noch die Bedienung mit Wartezeiten verbunden. Das Frühstücks-Buffet ist täglich frisch und lässt keine Wünsche offen. Lediglich der Kaffee aus den Automaten ist ungenießbar. Wir haben immer beim Kellner Kaffee von der Bar bestellt. Der Garten mit den Palmen, den Vögeln, den Fischen erinnerte uns an Thailand. Fitnesstudio ist modern. Yoga-Kurs-Klass 40€/Stunde.
8
Stacey
Feb 20, 2025
·
Stayed 5 nights
Front desk staff is exceptional. They went above and beyond, serving as concierge and answering endless questions from people with joy, care and a friendly attitude. THEY make this hotel great! Otherwise, nice hotel with slightly dated interior (and name). Despite this, the amenities are nice and the spa staff- provided the best massage and facial services I’ve ever received-5 star! Breakfast, although plentiful, was okay, and very crowded. Restaurants n room service menu could use a little work. Overall, this 4 star hotel definitely becomes 5 star because of its incredible staff!!
Front desk staff is exceptional. They went above and beyond, serving as concierge and answering endless questions from people with joy, care and a friendly attitude. THEY make this hotel great! Otherwise, nice hotel with slightly dated interior (and name). Despite this, the amenities are nice and the spa staff- provided the best massage and facial services I’ve ever received-5 star! Breakfast, although plentiful, was okay, and very crowded. Restaurants n room service menu could use a little work. Overall, this 4 star hotel definitely becomes 5 star because of its incredible staff!!
8
Helen
Mar 8, 2025
·
Stayed 7 nights
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
Beautiful hotel , stunning spa . Main pool very cold advertised as 27 degrees which it definitely wasn’t . Given wrong room on arrival quickly rectified mistake.Restaurants overbooked couldn’t get a table until 9 pm on arrival when we arrived it was half empty , waited over half an hour for a booked table another night the manager blamed reception for overbooking. Would not do half board again . Breakfast excellent. All staff courteous.
10
Suzanne
Mar 27, 2025
·
Stayed 7 nights
Lovely staff and amazing breakfast!
Lovely staff and amazing breakfast!
10
Martin Reginald
Jan 24, 2023
·
Stayed 7 nights
Hotel is top quality and the staff especially are very nice. Rooms are very clean and general service is very good too. The hotel has some nice classic furniture, giving it a unique look and feel. The only small downside is the food in the restaurants was expensive and nothing special. Breakfast however was top notch and included.
Hotel is top quality and the staff especially are very nice. Rooms are very clean and general service is very good too. The hotel has some nice classic furniture, giving it a unique look and feel. The only small downside is the food in the restaurants was expensive and nothing special. Breakfast however was top notch and included.
10
Colin
Nov 22, 2025
·
Stayed 2 nights
The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future.
The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future.
10
Beverley
Nov 16, 2025
·
Stayed 2 nights
Hotel was beautiful. Excellent facilities and staff were great. Breakfast was superb, plenty of choice but we did have a disappointing [and expensive] meal in La Parilla restaurant. The quality was nowhere near that which would be expected of a 5 star hotel.
Hotel was beautiful. Excellent facilities and staff were great. Breakfast was superb, plenty of choice but we did have a disappointing [and expensive] meal in La Parilla restaurant. The quality was nowhere near that which would be expected of a 5 star hotel.
10
Peter
Nov 14, 2025
·
Stayed 8 nights
Zimmer, Personal und Anlage waren perfekt. Lediglich beim ebenfalls sehr guten Frühstück würde ich bemängeln, dass die warmen Speisen wie Rühreier,Tomaten oder Bratkartoffeln nur lauwarm waren.
Zimmer, Personal und Anlage waren perfekt. Lediglich beim ebenfalls sehr guten Frühstück würde ich bemängeln, dass die warmen Speisen wie Rühreier,Tomaten oder Bratkartoffeln nur lauwarm waren.
10
Neil
Mar 8, 2025
·
Stayed 10 nights
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
A fantastic hotel, aimed very much at adults. Fabulous spa facilities included and many additional treatments available to purchase All members of staff were incredibly attentive and always happy to help Drinks were pricey (eg €8 for a beer) but there are several local bars nearby
8
Rolf Terje
Mar 16, 2025
·
Stayed 3 nights
Fint hotell med nydelig hage, og oppvarmet basseng. Resturantene stod ikke til forventningene.
Fint hotell med nydelig hage, og oppvarmet basseng. Resturantene stod ikke til forventningene.
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AI-generated summary based on recent guest reviews
10
John
Sep 8, 2026
·
Stayed 7 nights
A very nice hotel & Spain would recommend
A very nice hotel & Spain would recommend
10
Guillermo
Sep 3, 2026
·
Stayed 1 night
It was so amazing that I will comeback next year. The spa is like coming out of the movie.
It was so amazing that I will comeback next year. The spa is like coming out of the movie.
10
Danko
Aug 23, 2026
·
Stayed 9 nights
The hotel is really good! Breakfast is awesome. The dinner restaurants serve good food, but they could offer a wider variety of dishes. The rooms and all the facilities are super clean! The spa is also good, the pools are nice, although the gym is a little limited. Free parking is a big plus. Summary: A really nice hotel to relax and chill
The hotel is really good! Breakfast is awesome. The dinner restaurants serve good food, but they could offer a wider variety of dishes. The rooms and all the facilities are super clean! The spa is also good, the pools are nice, although the gym is a little limited. Free parking is a big plus. Summary: A really nice hotel to relax and chill
10
Diana Imani
Jun 10, 2026
·
Stayed 4 nights
It’s a large hotel, yet it still feels cozy and welcoming. The spacious facilities were excellent, and the property is within walking distance of the shopping area, great restaurants, and the botanical garden. The staff were truly outstanding and made the stay even better.
It’s a large hotel, yet it still feels cozy and welcoming. The spacious facilities were excellent, and the property is within walking distance of the shopping area, great restaurants, and the botanical garden. The staff were truly outstanding and made the stay even better.
10
Stephen
May 20, 2026
·
Stayed 7 nights
Spa 10/10
Spa 10/10
FAQs about Hotel Botanico y Oriental Spa Garden
Is parking available at the hotel?
Yes, the hotel offers free valet parking on-site. However, parking is limited, so it is advisable to arrive early.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Does the hotel allow pets?
Yes, the hotel allows pets in specific rooms only, with a maximum fee of EUR 30 per pet, per day, plus a one-time cleaning fee of EUR 50. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM until midnight, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
Yes, the hotel offers an airport shuttle service for a fee of EUR 217 per vehicle (one-way, maximum occupancy 4). Guests must arrange the transfer by contacting the hotel 48 hours prior to arrival.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Accessible bathrooms are also available.
What is the hotel's location in relation to nearby attractions?
The hotel is located near the beach, just steps from the Botanical Gardens and 14 minutes by foot from San Telmo Promenade. It is approximately 1 mile from Lago Martianez Swimming Pools and Tenerife Beaches.
Does the hotel have a swimming pool?
Yes, the hotel features three outdoor swimming pools, including a heated pool and a children's pool. The pools are available for use seasonally, and operational hours may vary.
Are children allowed at the hotel?
Children are welcome at the hotel and can stay free when occupying the parent or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Considering this hotel for your Puerto de la Cruz trip?
What do room rates usually look like at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz?
Over the next 60–90 days, room rates at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz typically land around $287 a night for two guests, ranging from $268 to $365 on peak dates.
When is the best time to visit Hotel Botanico y Oriental Spa Garden to avoid crowds?
October is the busiest month at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz, while June is the quietest; plan for fewer crowds and easier availability in early summer.
What’s the area like around Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz?
Set in the Canary Islands, Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz sits near the Botanical Gardens and La Paz Lookout and is a short walk from the Lago Martianez Swimming Pools. The hotel appeals to couples and families and is known for spa and relaxation offerings alongside family-friendly amenities.
Which month offers the lowest rates at Hotel Botanico y Oriental Spa Garden?
October is the cheapest month to stay at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz, averaging $328 a night; December is the priciest at $514. June is the quietest month for crowds, though the lowest rates come in October.
How do prices at Hotel Botanico y Oriental Spa Garden compare with other hotels nearby?
Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz is cheaper than 4 of 17 comparable hotels nearby, with a typical median of $377 a night versus about $314 for peers.
How does the nightly price at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz compare to recent weeks?
The current price at Hotel Botanico y Oriental Spa Garden in Puerto de la Cruz is $335 per night for 2 guests, which is typical for this hotel: within 10% of its $317 average over the last 60 days. Most nights over that period fell between $296 and $536.
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: 425.2388750820923USD
- 2026-11-06: 333.063595407074USD
- 2026-11-07: 339.5941167420044USD
- 2026-11-08: 344.424069USD
- 2026-11-09: 337.99597027404786USD
- 2026-11-10: 399.4016749466858USD
- 2026-11-11: 408.6516509137573USD
- 2026-11-12: 385.71238811700437USD
- 2026-11-13: 444.741759USD
- 2026-11-14: 416.14601968322756USD
- 2026-11-15: 425.70098439559933USD
- 2026-11-16: 443.8871033870544USD
- 2026-11-17: 444.4763990622253USD
- 2026-11-18: 341.38860439196776USD
- 2026-11-19: 349.997274USD
- 2026-11-20: 350.5955839532776USD
- 2026-11-21: 369.4661757902527USD
- 2026-11-22: 373.35350668743894USD
- 2026-11-23: 373.35350668743894USD
- 2026-11-24: 338.5423375757446USD
- 2026-11-25: 334.84325201834105USD
- 2026-11-26: 346.6228385190125USD
- 2026-11-27: 344.6364317857361USD
- 2026-11-28: 334.5327866738892USD
- 2026-11-29: 334.5327866738892USD
- 2026-11-30: 333.2079939375USD
- 2026-12-01: 325.7370622911072USD
- 2026-12-02: 331.7249921163025USD
- 2026-12-03: 329.8783917340393USD
- 2026-12-04: 334.5327866738892USD
- 2026-12-05: 331.7249921163025USD
- 2026-12-06: 329.78358874127196USD
- 2026-12-07: 334.5327866738892USD
- 2026-12-08: 334.5327866738892USD
- 2026-12-09: 334.5327866738892USD
- 2026-12-10: 334.5327866738892USD
- 2026-12-11: 333.2079939375USD
- 2026-12-12: 334.5327866738892USD
- 2026-12-13: 334.5327866738892USD
- 2026-12-14: 327.50069729864504USD
- 2026-12-15: 333.74048265252685USD
- 2026-12-16: 334.4009741166687USD
- 2026-12-17: 334.5327866738892USD
- 2026-12-18: 334.5327866738892USD
- 2026-12-19: 334.3923USD
- 2026-12-20: 334.5327866738892USD
- 2026-12-21: 334.3923USD
- 2026-12-22: 334.5327866738892USD
- 2026-12-23: 417.722872045166USD
- 2026-12-24: 1022.3730943654175USD
- 2026-12-25: 1022.3730943654175USD
- 2026-12-26: 1039.9388269262695USD
- 2026-12-27: 1108.016900253479USD
- 2026-12-28: 1112.0314175123292USD
- 2026-12-29: 1444.563578704834USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 1097.3248098700562USD
- 2027-01-03: 1013.0057967183837USD
- 2027-01-04: 911.3037176980591USD
- 2027-01-05: 911.3037176980591USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses some solar energy; some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Hot springs access available from 9:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number B38396933
- Airport shuttle fee: EUR 221 per vehicle (one-way, maximum occupancy 4)
- Pet fee: EUR 30 per pet, per day plus EUR 50 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Solarium
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis Courts
Garden
Golf Course (nearby)
Scuba Diving
Cycling
Billiards
Horse Riding
Hiking
Child Pool
Pool Indoor
Pool Outdoor
Outdoor heated pool
Live Music
Evening Entertainment
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi