Name: Best Western Plus North Joliet
Address: 3231 Norman Avenue, Joliet, Illinois, United States of America, Joliet, Illinois, US
Price range: $129–$182 per night
Rating: 8.5

What guests think

At Best Western Plus North Joliet, guests frequently praise friendly service, convenient location, and generally comfortable, modern rooms, while feedback on cleanliness and maintenance varies, with several noting housekeeping gaps and occasional facility issues affecting the pool and hot tub.

Breakfast is widely appreciated for its options and coffee, though guests report periodic shortages and occasional equipment problems. Several reviews mention noise from other guests or hallways, and a few cite lapses in professionalism or security at the front desk. Overall, expect solid value with useful amenities, but be prepared for inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are a popular draw, but guests report recurring maintenance issues, closures, and peeling paint, and at times a broken hot tub. Parking is easy with plenty of spaces.

Related guest reviews

10

Terese

Jan 5, 2026

·

Stayed 2 nights

Courteous staff, good breakfast, clean room and building, easy parking, and all at a decent price. The shower was the best part for my husband with at least 4-5 jets.

10

Gregory

May 20, 2024

·

Stayed 2 nights

I’ve been going to Joliet every year since 1990 This is the best place I’ve ever stayed. Very clean and modern. Great pool. Great hot tub. Room was clean and comfortable. Nice and quiet.

8

Venise

Feb 20, 2024

·

Stayed 3 nights

Waffle /pancake maker broken for 2 days. Hot tub paint peeling off Heated pool was a plus Staff at front desk very nice

10

Jim and Missy

Sep 16, 2024

·

Stayed 2 nights

The manager was so friendly and made our stay even more amazing by upgrading our room to a suite with chocolates,flowers,and a free beer and wine of our choice for our Anniversary. Room was spacious and very clean! Hot tub and pool was a plus and hot breakfast was delicious. Would stay again

8

Jim

Jun 2, 2024

·

Stayed 1 night

we had a few issues…pool wasn’t open when we arrived, door was loose so the key didn’t always work, and the neighbors were very noisy when their doors were open, which was often because they were friends with the people across the hall, the pancake machine was either broke or not filled with batter. But, really, none of that mattered because we were convenient to where we wanted to go, when the pool did open it was great, and the staff was always very accommodating.

8

ROXI

Apr 3, 2023

·

Stayed 1 night

The hotel was clean and breakfast was great. Only complaint is we stayed at the other best western in Joilet and switched for the next night to your because it had a hot tub. Paid 40 more for the hot tub to be broken. You should haveit on the website that the hot tub is down for repairs

6

Arturo

Jun 13, 2024

·

Close to the highway, easy parking but property has visible wear in the pool and room. The pool had paint chipping and surface was worn, the room had a slight smell but was clean. Staff was accommodating but had to take my kids elsewhere because you get the feeling they are unwanted by the staff. Note that they take your deposit for things beyond their policy. The mall was very disappointing, stores are so desperate that they harrass you to come shop.

10

Andrea

Feb 2, 2025

·

Stayed 1 night

Friendly staff and love the hot tub

10

Charmion

Jun 20, 2025

·

Stayed 1 night

We were greeted exceptionally and the manager was thoroughly pleasant and helpful. Hot tub was awesome!

10

Amanda

May 26, 2025

·

Stayed 2 nights

The property was very well maintained and clean. The rooms were spacious, updated, and modern. The bathroom was very clean, and lots of counter space with a nice walk in shower. Our suite had a couch and an additional tv. The breakfast offered was very nice and plentiful. Good options of beer, water, snacks, and even a few slot machines. The exercise room was full of machines and lots of towels for use. Plenty of parking as well. Would definitely stay here again for another trip.

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Cleanliness

Many guests find rooms and public areas clean and well kept. However, multiple reviews note missed housekeeping, dirty or smelly areas, and isolated issues like pests, stains, or inadequate cleanup after plumbing problems.

Related guest reviews

10

Terese

Jan 5, 2026

·

Stayed 2 nights

Courteous staff, good breakfast, clean room and building, easy parking, and all at a decent price. The shower was the best part for my husband with at least 4-5 jets.

10

Kristin

Sep 15, 2025

·

Stayed 5 nights

Always clean. I would recommend this hotel for everyone

6

Bloundine

May 28, 2025

·

Stayed 1 night

The room wasn't really clean. That bed sheets has stains on it. There was taco shells on the floor underneath the Heating and cool unit. The lamp on my left hand side did not work. The bub was out.

4

Silvia

Aug 18, 2025

·

Stayed 4 nights

Housekeeping not done daily You have to ask for it

2

Jasmine

Aug 26, 2025

·

Stayed 1 night

If I could give this hotel zero stars I would. While sitting in the dining room sipping coffee, the receptionists got angry and shut the lights off while i was sitting there. Lastly, it was a pile of Ants on the food in the room. I brought the issues to receptionists attention and was treated as if my black dollars were irrelevant.

4

Kristin

May 2, 2023

·

Stayed 1 night

Breakfast was good. Just disappointed with how dirty my room felt. Toilet, fridge, tv remote, gross looking stains on chairs and countertops needed to be wiped. I felt like I didn’t want to touch anything during my stay

4

Greg

Sep 1, 2025

·

Stayed 1 night

Dirty, Half of the second floor smelled so bad we held our breath while walking to our room, elevator felt like it was going to come apart , the Breakfast was the only thing it had going for it because it was average continental breakfast with an espresso machine. August 2025

10

Amanda

May 26, 2025

·

Stayed 2 nights

The property was very well maintained and clean. The rooms were spacious, updated, and modern. The bathroom was very clean, and lots of counter space with a nice walk in shower. Our suite had a couch and an additional tv. The breakfast offered was very nice and plentiful. Good options of beer, water, snacks, and even a few slot machines. The exercise room was full of machines and lots of towels for use. Plenty of parking as well. Would definitely stay here again for another trip.

6

CHENTELLE

Sep 4, 2025

·

Stayed 1 night

The plumbing is bad, the toilet was so clogged up that it spilled on the floor. There is no maintenance person so the guy from the front desk came with a plumber. No cleaner was put on the floor and toilet water was still left on the floor when he finished so we couldn’t even take a shower and had to use the bathroom across the street at the mall

10

Catherine

Jul 27, 2025

·

Stayed 2 nights

Property was well kept. Check in and out was easy and quick. Comfortable bed. Cleanliness of bathroom, room was great. Complimentary breakfast was well stocked. Definitely a great place to stay.

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Rooms

Rooms are generally modern, spacious, and comfortable, with strong showers and some suites offering extra seating. Downsides include small bathrooms, occasional maintenance issues, limited TV channels, and intermittent noise from other guests.

Related guest reviews

10

Terese

Jan 5, 2026

·

Stayed 2 nights

Courteous staff, good breakfast, clean room and building, easy parking, and all at a decent price. The shower was the best part for my husband with at least 4-5 jets.

10

Gregory

May 20, 2024

·

Stayed 2 nights

I’ve been going to Joliet every year since 1990 This is the best place I’ve ever stayed. Very clean and modern. Great pool. Great hot tub. Room was clean and comfortable. Nice and quiet.

6

Gary

Dec 29, 2024

·

Stayed 3 nights

The bed was extremely springy. For a king size bed it sure was short. My husband’s feet hung off the end of the bed. The pillows were hard as rocks and small for a king-sized bed. We had to go buy our own pillows. Shower door handle was broken and a light bulb was out in the bathroom. We put clean room on the door, and no one cleaned our room. No sleep for the 3- nights we stayed.

8

Stephanie

Apr 7, 2024

·

Stayed 2 nights

Stay was good. Sink didn’t drain very well. Also could hear people screaming at each other thru walls but not necessarily hotels fault. Blankets ok but if you sleep cold, bring extra. Staff was all friendly, especially female housekeeper on Saturday night. She made sure we had everything we needed and was so sweet.

10

cheryl

Jun 21, 2025

·

Stayed 1 night

Check in was easy. Room was dark and halls were quiet.

8

Mandy

Oct 15, 2023

·

Stayed 1 night

PROS: Room was clean and style was great, breakfast was good for a budget hotel, shower pressure was awesome! CONS: Pool felt like bath water - glad it wasn’t cold but it also wasn’t refreshing; bathroom was tiny (think standard public bathroom stall where it’s hard to close door without moving all the way in and to the side of the toilet).

8

Jeremy

Jul 5, 2024

·

Stayed 1 night

The room was nice, good sized, and comfortable. The hotel was quiet and safe. The ice machine on the first floor was out of service which was a bit inconvenient but the one on the third floor worked fine. My only real complaint was that there was no breakfast (zero food, only coffee and cranberry juice) for the first 4 days of our week-long stay because they had no supplies and were "waiting for a truck". This didn't bother us too much because we were visiting family so we were not counting on breakfast, but it was still a bit unforgivable that they had such poor planning to completely run out of food for several days. However, they did have very good coffee.

10

Tara

Jun 11, 2025

·

Stayed 3 nights

I needed a walk in shower…and they were able to provide a room with one.

10

Amanda

May 26, 2025

·

Stayed 2 nights

The property was very well maintained and clean. The rooms were spacious, updated, and modern. The bathroom was very clean, and lots of counter space with a nice walk in shower. Our suite had a couch and an additional tv. The breakfast offered was very nice and plentiful. Good options of beer, water, snacks, and even a few slot machines. The exercise room was full of machines and lots of towels for use. Plenty of parking as well. Would definitely stay here again for another trip.

10

Velma

Jun 10, 2025

·

Stayed 1 night

Check in easy and friendly. Bathroom small but thats okay. Not a lot of tv channels. AC works great. Pillow and bed felt okay! Would stay again.

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Service

Staff are widely described as friendly, accommodating, and efficient, with several positive mentions of helpful managers and smooth check-in. A minority report lapses such as rudeness, poor attentiveness, an ID check miss during key reissue, or being assigned an occupied room.

Related guest reviews

10

Terese

Jan 5, 2026

·

Stayed 2 nights

Courteous staff, good breakfast, clean room and building, easy parking, and all at a decent price. The shower was the best part for my husband with at least 4-5 jets.

8

Michael

Oct 14, 2025

·

Stayed 1 night

Nice property. Friendly front desk.

10

Jim and Missy

Sep 16, 2024

·

Stayed 2 nights

The manager was so friendly and made our stay even more amazing by upgrading our room to a suite with chocolates,flowers,and a free beer and wine of our choice for our Anniversary. Room was spacious and very clean! Hot tub and pool was a plus and hot breakfast was delicious. Would stay again

10

Kenbrielle

Aug 21, 2023

·

Stayed 1 night

I had been on the road all day and night. I called them around 4am and expressed concerns about moving up check in time (that is at 3pm) up because I was extremely tired.They let me check in as early as 9:30 and even allowed me to eat breakfast that ending at 9am. I really appreciate them working with me.

2

Jasmine

Aug 26, 2025

·

Stayed 1 night

If I could give this hotel zero stars I would. While sitting in the dining room sipping coffee, the receptionists got angry and shut the lights off while i was sitting there. Lastly, it was a pile of Ants on the food in the room. I brought the issues to receptionists attention and was treated as if my black dollars were irrelevant.

2

Zachary Sinclair

Oct 2, 2023

·

Stayed 1 night

Sent me to a room with a couple doing what couples do at check in

10

Michael

Aug 1, 2023

·

Stayed 2 nights

The staff was amazing!! I think Josh was the gentleman working when we checked in. He was very friendly and fixed our fridge.

8

Tammy

Apr 22, 2024

·

Stayed 3 nights

Saturday night after returning back to our room, the front desk needed to replace our key. The young man didn’t ask me for an id just my room number. That IS DANGEROUS ‼️ I asked him does he need to see my id, she said no. Please correct this ASAP!!

10

Charmion

Jun 20, 2025

·

Stayed 1 night

We were greeted exceptionally and the manager was thoroughly pleasant and helpful. Hot tub was awesome!

10

Catherine

Jul 27, 2025

·

Stayed 2 nights

Property was well kept. Check in and out was easy and quick. Comfortable bed. Cleanliness of bathroom, room was great. Complimentary breakfast was well stocked. Definitely a great place to stay.

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Location

Location is convenient for shopping, restaurants, and highway access, with several guests finding it easy for local visits. Many felt the area and hotel were quiet and safe.

Related guest reviews

8

Jim

Jun 2, 2024

·

Stayed 1 night

we had a few issues…pool wasn’t open when we arrived, door was loose so the key didn’t always work, and the neighbors were very noisy when their doors were open, which was often because they were friends with the people across the hall, the pancake machine was either broke or not filled with batter. But, really, none of that mattered because we were convenient to where we wanted to go, when the pool did open it was great, and the staff was always very accommodating.

6

Arturo

Jun 13, 2024

·

Close to the highway, easy parking but property has visible wear in the pool and room. The pool had paint chipping and surface was worn, the room had a slight smell but was clean. Staff was accommodating but had to take my kids elsewhere because you get the feeling they are unwanted by the staff. Note that they take your deposit for things beyond their policy. The mall was very disappointing, stores are so desperate that they harrass you to come shop.

10

John

Dec 2, 2025

·

Stayed 3 nights

Comfortable and convenient

8

Kayla

Jul 18, 2025

·

Stayed 1 night

Great property, close to shopping, food, gas and more

8

Jeremy

Jul 5, 2024

·

Stayed 1 night

The room was nice, good sized, and comfortable. The hotel was quiet and safe. The ice machine on the first floor was out of service which was a bit inconvenient but the one on the third floor worked fine. My only real complaint was that there was no breakfast (zero food, only coffee and cranberry juice) for the first 4 days of our week-long stay because they had no supplies and were "waiting for a truck". This didn't bother us too much because we were visiting family so we were not counting on breakfast, but it was still a bit unforgivable that they had such poor planning to completely run out of food for several days. However, they did have very good coffee.

8

Matti

Apr 14, 2024

·

Stayed 1 night

Just a stop on the route and worked perfectly fine for that. No complaints even though nothing spectacular.

10

Deb

Jan 10, 2023

·

Stayed 19,366 nights

Clean facility and in a good area

10

rebecca

Oct 5, 2025

·

Stayed 1 night

Excellent location

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Dining

Breakfast generally earns positive remarks for selection and coffee/espresso, but guests report recurring shortages, broken machines, and in one stay several days with no supplies. Overall food quality is viewed as decent to good.

Related guest reviews

10

Terese

Jan 5, 2026

·

Stayed 2 nights

Courteous staff, good breakfast, clean room and building, easy parking, and all at a decent price. The shower was the best part for my husband with at least 4-5 jets.

8

Venise

Feb 20, 2024

·

Stayed 3 nights

Waffle /pancake maker broken for 2 days. Hot tub paint peeling off Heated pool was a plus Staff at front desk very nice

8

Jim

Jun 2, 2024

·

Stayed 1 night

we had a few issues…pool wasn’t open when we arrived, door was loose so the key didn’t always work, and the neighbors were very noisy when their doors were open, which was often because they were friends with the people across the hall, the pancake machine was either broke or not filled with batter. But, really, none of that mattered because we were convenient to where we wanted to go, when the pool did open it was great, and the staff was always very accommodating.

10

Renee

Sep 28, 2024

·

Stayed 1 night

Great breakfast and very clean!

4

Greg

Sep 1, 2025

·

Stayed 1 night

Dirty, Half of the second floor smelled so bad we held our breath while walking to our room, elevator felt like it was going to come apart , the Breakfast was the only thing it had going for it because it was average continental breakfast with an espresso machine. August 2025

8

Pam

Jun 13, 2025

·

Stayed 1 night

Property was clean and well kept. Breakfast was decent (better than most) and staff friendly and accommodating.

8

Jeremy

Jul 5, 2024

·

Stayed 1 night

The room was nice, good sized, and comfortable. The hotel was quiet and safe. The ice machine on the first floor was out of service which was a bit inconvenient but the one on the third floor worked fine. My only real complaint was that there was no breakfast (zero food, only coffee and cranberry juice) for the first 4 days of our week-long stay because they had no supplies and were "waiting for a truck". This didn't bother us too much because we were visiting family so we were not counting on breakfast, but it was still a bit unforgivable that they had such poor planning to completely run out of food for several days. However, they did have very good coffee.

10

Amanda

May 26, 2025

·

Stayed 2 nights

The property was very well maintained and clean. The rooms were spacious, updated, and modern. The bathroom was very clean, and lots of counter space with a nice walk in shower. Our suite had a couch and an additional tv. The breakfast offered was very nice and plentiful. Good options of beer, water, snacks, and even a few slot machines. The exercise room was full of machines and lots of towels for use. Plenty of parking as well. Would definitely stay here again for another trip.

8

lisa

Apr 26, 2024

·

Stayed 4 nights

Stayed several nights visiting family.Nice. Comfortable hotel for the price.Room was very clean.Breakfast bar was frequently out of hot items.Otherwise staff was very nice.

10

Catherine

Jul 27, 2025

·

Stayed 2 nights

Property was well kept. Check in and out was easy and quick. Comfortable bed. Cleanliness of bathroom, room was great. Complimentary breakfast was well stocked. Definitely a great place to stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$109
March	$102
April	$108
May	$130
June	$137
July	$134
August	$126
September	$113
October	$108
November	$108
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $182	17 $170	18	19 $180
20 $133	21 $132	22 $129	23 $130	24 $130	25 $175	26 $179
27 $132	28 $132	29 $132	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $152	3 $151
4 $130	5 $133	6 $132	7 $132	8 $140	9 $172	10 $170
11 $132	12 $132	13 $129	14 $136	15 $132	16 $151	17 $181
18 $136	19 $136	20 $136	21 $133	22 $133	23 $152	24 $160
25 $136	26 $141	27 $136	28 $136	29 $133	30 $146	31 $146

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed (With Sofabed)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Microwave

Suite, 1 King Bed, Accessible (Walk-In Shower;With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus North Joliet

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Prices for upcoming dates