Vila Gale Santa Cruz

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.

Hotel très moyen, la chambre vieillissante, la piscine pas surveillée donc aucun respect envers les règles communes (bonnet, serviette en sauna). Le buffet du petit déj correct, avec beaucoup de choix. Le personnel de la reception au top!

Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.

Great pool area, great food, very relaxing atmosphere

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.

Large, clean facility, close to restaurants and airport. Just a bit noisy.

Hôtel agréable et confortable, le personnel est accueillant, dommage que le parking de l’hôtel soit payant. Bouteilles d'eau dans le frigo offertes, manque les mouchoirs et le petit café dans la chambre.

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.

Clean hotel with ocean view, 5 min from the airport

Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.

Large, clean facility, close to restaurants and airport. Just a bit noisy.

Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible

Hotel très moyen, la chambre vieillissante, la piscine pas surveillée donc aucun respect envers les règles communes (bonnet, serviette en sauna). Le buffet du petit déj correct, avec beaucoup de choix. Le personnel de la reception au top!

Clean hotel with ocean view, 5 min from the airport

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it\'s sort of a "resort-style" hotel but just didn\'t hit the mark on actual service. Don\'t get me wrong, the hotel is nice, the views are great and right on the beach... it\'s just the beach is all rock and stone so you can\'t really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe\'s type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I\'m sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.

The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.

Très bel hôtel, point positif étant la piscine ayant une vue directe sur la mer. Côté négatif, la literie est assez dure, de plus le personnel semble assez facilement ennuyée par les réclamations. Notamment un appel au room service où on nous redirige vers un numéro qui ne répond pas et on le signale à plusieurs reprises. Le personnel fini par décrocher sur l’autre ligne et nous raccroche au nez. Plusieurs appels après, la personne au bout du fil souffle lorsque nous commandons deux sandwichs. Peu mieux faire niveau service. Cependant le personnel du petit déjeuner est très agréable.

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.

Large, clean facility, close to restaurants and airport. Just a bit noisy.

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible

Hotel très moyen, la chambre vieillissante, la piscine pas surveillée donc aucun respect envers les règles communes (bonnet, serviette en sauna). Le buffet du petit déj correct, avec beaucoup de choix. Le personnel de la reception au top!

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it\'s sort of a "resort-style" hotel but just didn\'t hit the mark on actual service. Don\'t get me wrong, the hotel is nice, the views are great and right on the beach... it\'s just the beach is all rock and stone so you can\'t really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe\'s type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I\'m sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.

Très bel hôtel, point positif étant la piscine ayant une vue directe sur la mer. Côté négatif, la literie est assez dure, de plus le personnel semble assez facilement ennuyée par les réclamations. Notamment un appel au room service où on nous redirige vers un numéro qui ne répond pas et on le signale à plusieurs reprises. Le personnel fini par décrocher sur l’autre ligne et nous raccroche au nez. Plusieurs appels après, la personne au bout du fil souffle lorsque nous commandons deux sandwichs. Peu mieux faire niveau service. Cependant le personnel du petit déjeuner est très agréable.

Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.

Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.

Clean hotel with ocean view, 5 min from the airport

Sehr gutes Hotel in der Nähe zum Flughafen. Je nach Windrichtung sind die Flieger aber gut zu hören...

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it\'s sort of a "resort-style" hotel but just didn\'t hit the mark on actual service. Don\'t get me wrong, the hotel is nice, the views are great and right on the beach... it\'s just the beach is all rock and stone so you can\'t really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe\'s type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I\'m sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.

Large, clean facility, close to restaurants and airport. Just a bit noisy.

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.

If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible

Hotel très moyen, la chambre vieillissante, la piscine pas surveillée donc aucun respect envers les règles communes (bonnet, serviette en sauna). Le buffet du petit déj correct, avec beaucoup de choix. Le personnel de la reception au top!

Overall a good stay, property is in a quiet area. Not much to do in Santa Cruz which is nice. I did the half board option and honestly would skip it next time. The food was basic cafeteria food, par at best.

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it\'s sort of a "resort-style" hotel but just didn\'t hit the mark on actual service. Don\'t get me wrong, the hotel is nice, the views are great and right on the beach... it\'s just the beach is all rock and stone so you can\'t really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe\'s type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I\'m sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.

Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended!

If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible