Name: Vila Gale Santa Cruz
Address: Rua S.Fernando, Pinheiro, Santa Cruz, Portugal, Santa Cruz, Madeira Region, Portugal
Rating: 8.52

Guest reviews

8.5

Fabulous

Based on 670 verified reviews

Who stays here?

Business

4%

Couple

52%

Family

30%

Group

9%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

Vila Gale Santa Cruz draws travelers with its convenient airport-side, oceanfront setting, clean grounds, and relaxing pool and spa areas, while feedback often highlights friendly front-desk teams and easy access to Santa Cruz's waterfront cafes and walking paths.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Sandra

2 weeks ago

·

Stayed 1 night

This is a lovely hotel in a cute town. The pool areas are nice (though I’d have to call the hot tub a “tepid tub”) and the grounds are lovely. There’s a nice promenade outside. The room was nice enough but the lighting was so low you couldn’t see. And no tissues are supplied. In my book, tissues are non-negotiable for a hotel that claims to be 4-stars. The front desk was understaffed at all times. It took 20 minutes to check in (why I don’t know) and far too long to check out. The breakfast was amazing. All in all, if you don’t mind a few inconveniences, this is a nice place to stay.

4

Christer

16 Apr 2026

·

Stayed 3 nights

Most of the staff did not seem friendly/helpful at all which was strange as every other of the hotels i stayed in during my stay at Madeira that was the number one thing. The room (atleast where i was) gave a real 'The Shining' vibe. The bathroom was relatively modern but the rest of the room was too outdated. Not something i really care about but this poor carpet is praying daily to be changed.. Spa was great, small but did the job and looked good. Resturant on site which i did not use. Dont dream of checking in before 15.00

10

Russell

20 Feb 2026

·

Stayed 1 night

Good sized rooms. Reception was great. Hotel well presented

8

Jose

8 Jan 2026

·

Stayed 1 night

We only stayed one night and used the room most of the time as we were tired

10

Peter

28 Dec 2025

·

Stayed 1 night

Clean, comfortable and quiet rooms.

Rua S.Fernando, Pinheiro, Santa Cruz, Portugal

Location

With a stay at Vila Gale Santa Cruz Resort Hotel in Santa Cruz, you'll be by the ocean, just a 2-minute walk from Palmeiras Beach and 13 minutes by foot from Aquaparque Madeira. This spa hotel is 10.5 mi (16.9 km) from Funchal Marina and 3.4 mi (5.4 km) from Quinta Da Junta.

Palmeiras Beach(0.1 Miles)

Aquaparque Madeira(0.7 Miles)

Quinta Da Junta(3.4 Miles)

Igreja Matriz de Machico(3.4 Miles)

Forte de Nossa Senhora do Amparo(3.5 Miles)

Santo da Serra Market(3.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 10.00 per day. Reservations are not required.

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities including public areas and rooms. Elevators are available for ease of access.

The hotel is located by the ocean, within a 15-minute drive of Madeira Botanical Garden and Palmeiras Beach. It is approximately 10 miles from Funchal Farmers Market and 10.5 miles from Funchal Marina.

Yes, the hotel features both an indoor and an outdoor swimming pool, along with a hot tub. The pools are available for guests to enjoy throughout their stay.

Children are welcome at the property. Kids under the age of 13 can stay for free.

The property does not specify the availability of extra beds or cribs. It is recommended to contact the hotel directly for any special requests regarding additional sleeping arrangements.

Vila Gale Santa Cruz

Amenities

Property description

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