Name: Grand Mercure The Hills Lodge
Address: 1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, AU, Sydney, New South Wales, Australia, Sydney, New South Wales, AU
Price range: US$129–US$219 per night
Rating: 8.7

What guests think

At Grand Mercure The Hills Lodge, travellers frequently praise the friendly staff, clean and spacious rooms, and a quiet suburban setting with easy parking, while a few note dated touches, patchy in-room Wi-Fi, and occasional service or facility hiccups.

Many reviews highlight comfortable beds, strong sleep quality, and good value for money. Dining is generally tasty, but the breakfast buffet, menu variety and service pace receive mixed feedback, and hours can end earlier than expected. Facilities and grounds are well kept, though some report a missing spa or steam room, occasional pool availability issues, and sporadic maintenance concerns. Expect a comfortable stay with mostly warm service and a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-kept grounds, a pool, and ample free parking earn praise. Recurrent drawbacks include spa or steam facilities advertised but unavailable, occasional pool access issues, and isolated maintenance or lighting problems (e.g., a lift outage).

Related guest reviews

10

Elaine

10 Sept 2025

·

Stayed 1 night

Easy check in. Pleasent staff, under cover free parking, quiet room, comfy bed and pillows.

10

Jill

3 Mar 2024

·

Stayed 1 night

Clean and comfortable. The pool is lovely

10

Philip

3 May 2025

·

Stayed 1 night

Lovely clean modern facilities with a lovely Tudor style architecture. well located, easy to find and lovely gardens. Rooms modern. But would love a king-sized bed

8

Julia

12 Jul 2023

·

Stayed 1 night

Disappointed at the lack of steam room as advertided.

10

Emily

19 Jun 2025

·

Stayed 2 nights

Clean and comfortable with specious rooms. Breakfast was delicious and plenty of parking

10

Lee

2 Jun 2024

·

Stayed 2 nights

Had a great stay - gardens lovely - staff very helpful - very enjoyable overall

10

Nalda

10 Nov 2024

·

Stayed 1 night

The staff were very welcoming and so helpful. Our room was spacious, well appointed, clean and comfortable. The rooms were large with up to date decor. It was very quiet. There was plenty of complimentary parking. I would definitely stay here again if in the area.

10

Van

2 Aug 2025

·

Stayed 1 night

Do not have a spa as advertised

10

Paul

3 Oct 2023

·

Stayed 5 nights

Good stay, though the lift was not working the day I left.

6

Luke

14 Sept 2025

·

Stayed 1 night

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money

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Cleanliness

Cleanliness is consistently praised, with many calling rooms and common areas spotless. A few mention older carpets, but overall standards are high.

Related guest reviews

10

Cassandra

14 Jul 2024

·

Stayed 1 night

Felt clean!

8

Diana

5 Jul 2024

·

Stayed 2 nights

Place was clean and quiet. Room and bed comfortable. The staff were helpful, nice and friendly.

10

Richard

1 Jan 2023

·

Stayed 19,358 nights

Beautifully presented . Spotless

10

Emily

19 Jun 2025

·

Stayed 2 nights

Clean and comfortable with specious rooms. Breakfast was delicious and plenty of parking

10

Gerardo

14 Jul 2024

·

Stayed 7 nights

Excelente hotel, limpeza impecável, muito confortável, super indicado.

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10

Bettina

2 Aug 2025

·

Stayed 3 nights

Staff were all extremely friendly and efficient. From the moment I checked in until I checked out, all staff I encountered were happy and obliging. The rooms are very clean and comfortable but I would have liked a bit more lighting as I found the room a bit dark. Apart from that, couldn't fault the property. Will definitely stay again in the future, thoroughly enjoyed my stay.

10

John

17 Dec 2023

·

Stayed 1 night

Great staff. Beautiful clean large room. Wonderful buffet breakfast.

10

Michael

15 Dec 2022

·

Stayed 1 night

Place was a little old but totally clean and fresh

10

Garry

1 Apr 2025

·

Stayed 3 nights

We always find the property well maintained Staff are helpful and friendly Rooms are lovely and plenty of space clean and tidy. Thankyou

10

Nalda

10 Nov 2024

·

Stayed 1 night

The staff were very welcoming and so helpful. Our room was spacious, well appointed, clean and comfortable. The rooms were large with up to date decor. It was very quiet. There was plenty of complimentary parking. I would definitely stay here again if in the area.

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Rooms

Rooms are spacious, quiet and comfortable, with many praising the beds. A few note dated decor or dim lighting, and occasional minor maintenance issues.

Related guest reviews

10

Elizabeth

25 Sept 2023

·

Stayed 1 night

Beautiful bedroom and bathroom. Plenty of room in both.

10

Georgina

15 Jan 2024

·

Stayed 1 night

The Hills Lodge is always excellent. The staff are exceptionally friendly and helpful. The rooms are spacious and the beds comfortable. I really appreciated the early check-in and late check-out. Thanks for a lovely stay.

6

Michael

6 Apr 2025

·

Stayed 1 night

The only reason I rated average overall instead of good was because I was disappointed with the television - it was not a smart tv connected to the internet meaning I could not use any streaming services. My wife and I were looking forward to streaming a movie and instead were reliant on free to air television with not so great reception. I was a bit surprised that this establishment was a bit behind the times in this regard.

6

Tracey

5 May 2025

·

Stayed 1 night

Thermostat not working in room, no breakfast menu in room to order overnight, 2 single beds pushed together rather than king mattress. Room service dinner was delicious.

10

Cody

29 Mar 2024

·

Stayed 1 night

Don't be put off by the name (a "lodge" has a certain meaning to me) - if you're looking for an excellent hotel near Norwest, The Hills Lodge is it. The rates were better than competitive, and the room was spacious and well fitted out. I had a small balcony overlooking a pool, and I always enjoy having an open area when staying away from home, so this was a big plus for me. The only issue I had was the connections for the TV were not accessible, preventing plugging in a laptop to watch my own shows rather than learn (yet another) hotel's unique TV viewing system. Small detail for most, annoyance to a few regular travellers who have a well developed routine. The Coffee Club is open very early, just across the main road. Also necessary for some of us! I would absolutely stay again. Next time I need to do business at Norwest, I won't need to choose - I'll go straight to The Hills Lodge.

10

Bettina

2 Aug 2025

·

Stayed 3 nights

Staff were all extremely friendly and efficient. From the moment I checked in until I checked out, all staff I encountered were happy and obliging. The rooms are very clean and comfortable but I would have liked a bit more lighting as I found the room a bit dark. Apart from that, couldn't fault the property. Will definitely stay again in the future, thoroughly enjoyed my stay.

10

Ruth

18 Apr 2025

·

Stayed 1 night

A comfortable and quiet spot. Absolutely comfortable beds! Spacious room, too. Couldn’t fault the place on presentation. Enjoyed excellent sleep.

10

Paul

16 Nov 2024

·

Stayed 2 nights

Spacious room

10

Lindsay

30 Mar 2025

·

Stayed 2 nights

Staff were great, room was spacious

10

Dana

4 Sept 2024

·

Stayed 2 nights

Very comfortable, well presented, spacious rooms & friendly, helpful staff

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Service

Staff are widely described as friendly, welcoming and helpful. Some guests experienced lapses at reception or in billing and restaurant service, including slow responses and unhelpful handling of requests.

Related guest reviews

10

Steaven

6 Sept 2025

·

Stayed 1 night

It was great as always, staff are friendly and helpful.

10

Tracey

19 Jul 2024

·

Stayed 4 nights

All of the staff were such a delight.

2

Jordan

12 Jun 2023

·

Stayed 1 night

Great stay but double charged even though I already payed through PayPal in installments

10

Terrence

22 Jun 2024

·

Stayed 2 nights

Always a great place to stay, staff are very friendly and helpful. Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.

10

Bradley

20 Sept 2023

·

Stayed 1 night

The staff were exceptional and extremely helpful

10

Stacey

23 May 2022

·

Stayed 2 nights

This hotel is amazing and so are the staff. Awesome cystomer service and the reception staff are always happy to help. The surroundings and rooms are beautiful and always clean. Downside was waiting 25 minutes in the restaurant to order a coffee and when i asked the waitress she said she wouldnt be long and then after 25 minutes said she thought someone would have seeved me. Overall i love this hotel and have stayed a few times

10

Rodney

7 Sept 2024

·

Stayed 1 night

Very comfortable room and my request was met excellent service

6

Edward

29 Jul 2025

·

Stayed 1 night

I was unhappy that they did not transfer a breakfast that I had paid for to the additional day stay. Receptionist very unhelpful.

6

Jennifer

24 Nov 2024

·

Stayed 2 nights

I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.

6

Luke

14 Sept 2025

·

Stayed 1 night

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money

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Location

Convenient for Norwest Business Park and the Castle Hill area, in a quiet suburban setting with easy parking. Less convenient for public transport and short taxi trips, though access to Sydney by transit is possible.

Related guest reviews

10

Ann Stacia

18 Oct 2024

·

Stayed 1 night

Great property.....convenient, clean, spacious rooms, welcoming staff.

10

Lynne

13 Nov 2023

·

Stayed 1 night

A lovely place to stay very convenient location.

10

Anne

4 Jan 2023

·

Stayed 3 nights

Staff we excellent. Very accommodating. Room clean and comfortable. Fairly easy access to centre of Sydney via public transit

10

Cody

29 Mar 2024

·

Stayed 1 night

Don't be put off by the name (a "lodge" has a certain meaning to me) - if you're looking for an excellent hotel near Norwest, The Hills Lodge is it. The rates were better than competitive, and the room was spacious and well fitted out. I had a small balcony overlooking a pool, and I always enjoy having an open area when staying away from home, so this was a big plus for me. The only issue I had was the connections for the TV were not accessible, preventing plugging in a laptop to watch my own shows rather than learn (yet another) hotel's unique TV viewing system. Small detail for most, annoyance to a few regular travellers who have a well developed routine. The Coffee Club is open very early, just across the main road. Also necessary for some of us! I would absolutely stay again. Next time I need to do business at Norwest, I won't need to choose - I'll go straight to The Hills Lodge.

10

Victor

1 Dec 2024

·

Stayed 1 night

Great staff, quiet surroundings terrific stopover when visiting or driving through Sydney

8

Cheryle

24 Oct 2022

·

Stayed 1 night

A short, hurried overnight stay. I loved that it was low rise. Accommodation was very spacious and comfortable, we wish we had more time to enjoy it. The bed linen was good quality. It was the best night sleep I have had in a while. Darlene rates a special mention for her friendly manner and assistance. Breakfast staff spent much time talking to each other at the expense of guests who were on a tight schedule. They had to be approached so we could be seated. Located a little bit away from public transport and taxis do not always respond to short journey requests.

10

Rudolph

27 Nov 2023

·

Stayed 3 nights

Great location. Great hotel

10

Zoe Samantha

14 Nov 2024

·

Stayed 1 night

Such a lovely and suburban hotel. The staff are friendly and welcoming and makes sure our stay in Sydney was comfortable. Would recommend!

8

Richard

27 Nov 2024

·

Stayed 3 nights

Very convenient

10

Roslyn

2 Feb 2025

·

Stayed 1 night

Good place to stay. Not far from Castle Hill Showground.

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AI-generated summary based on recent guest reviews

Dining

Food is generally tasty and breakfast is popular, with several noting good value. Variety, service and hours are mixed: limited buffet or menu, slow or inattentive service at times, strict seating policies, and early restaurant or room service cutoffs.

Related guest reviews

10

Cary

5 Jan 2025

·

Stayed 1 night

The rooms are comfortable and the staff is very helpful and polite.Restaurant has good food, but the menu isn't extensive

8

Michelle

6 Oct 2024

·

Stayed 1 night

Buffet breakfast could be better

10

Nishant

18 Aug 2024

·

Stayed 1 night

Stayed for the second time. Very clean properly, well kept rooms, spacious bathroom and comfortable bed. Ample parking space for free. Good restaurant for breakfast and a bar for relaxing at night.

10

Farris

27 Jun 2025

·

Stayed 3 nights

Very nice country club feel and a high quality breakfast that you pay for.

6

Judy

7 Dec 2022

·

Stayed 19,329 nights

There was no room service at 9.03pm That’s extremely inconvenient

10

Craig

30 Jul 2024

·

Stayed 1 night

The accommodation was great- clean and spacious. It was quiet, making our stay peaceful. Even though we could only have room service, the food was delicious.

10

Tim

12 Jul 2025

·

Stayed 1 night

Stayed for one night and had some lovely food in the restaurant and a great night's sleep. Great value for the price we paid. Regretted not going for the breakfast buffet for $25

8

Yvonne

20 Dec 2022

·

Stayed 19,345 nights

Beautiful grounds. Very Dissapointed with the restaurant and restaurant service.

10

Stacey

23 May 2022

·

Stayed 2 nights

This hotel is amazing and so are the staff. Awesome cystomer service and the reception staff are always happy to help. The surroundings and rooms are beautiful and always clean. Downside was waiting 25 minutes in the restaurant to order a coffee and when i asked the waitress she said she wouldnt be long and then after 25 minutes said she thought someone would have seeved me. Overall i love this hotel and have stayed a few times

6

Jennifer

24 Nov 2024

·

Stayed 2 nights

I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$129
February	US$162
March	US$161
April	US$157
May	US$143
June	US$142
July	US$136
August	US$121
September	US$128
October	US$158
November	US$172
December	US$163

Su	Mo	Tu	We	Th	Fr	Sa
				1 $219	2	3
4	5 $139	6 $219	7	8 $197	9 $145	10 $208
11 $134	12 $173	13 $197	14 $196	15 $180	16 $162	17 $162
18 $134	19 $171	20 $181	21 $165	22 $159	23 $155	24 $196
25 $142	26 $140	27 $171	28 $161	29 $162	30 $160	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $146	22 $173	23 $171	24	25 $152	26 $171
27 $129	28 $162	29	30 $197

Prices for Grand Mercure The Hills Lodge

Monthly average prices

About this property

Location

Room options

Premium Room with 1 Queen Bed

Superior Room 1 Queen Bed

Suite (Lodge) 1 King Bed

Superior Room 1 Queen Or King Bed Pool Or Garden View

Premium Room 1 Queen Bed

Double Premium Room with 1 Queen Bed

Double Room Superior

Standard Queen Room

Double Or Twin Superior with Double Bed

Premium 1 Queen and 1 Single Bed

Premium Room Multiple Beds (1 Queen Bed and 1 Twin Bed)

Premium Room Multiple Beds

Superior Room 1 Queen Bed

Premium Room Multiple Beds 1 Queen Bed and 1 Twin Bed

Superior Room (Bath & Balcony) (1 King Bed)

Superior Room 1 Queen Or King Bed Pool Or Garden View

Premium Room with 1 Queen Bed & 1 Single Bed

Lodge Suite

Twin Or Double Room Premium

Premium Room with 1 Queen Bed & 1 Single Bed

Premium Room with 1 Queen Bed

Double Premium

Lodge Suite

Triple Premium Room with 1 Queen Bed & 1 Single Bed

Superior Bath & Balcony

Superior Bath & Balcony

Superior Bath & Balcony(Pool View)

Premium

Superior Room (Bath & Balcony) 1 King Bed

Double Superior Room 1 Queen Or King Bed Pool Or Garden View

Junior Suite

Double Superior

Double Room Queen Superior

Room Premium

Lodge Suite

Superior Room 1 Queen Bed

Superior Room (Bath & Balcony)

Guest reviews of Grand Mercure The Hills Lodge

Who stays here?

What guests think

Property policies

FAQs about Grand Mercure The Hills Lodge

Prices for upcoming dates