Name: The Queen at Chester Hotel - Handwritten Collection
Address: City Road, Chester, Cheshire (comté), GB
Price range: 75 $US–238 $US per night
Rating: 8.23

Ce qu'en disent des voyageurs

L'hôtel Queen at Chester, BW Premier Collection reçoit fréquemment des éloges pour son cadre historique et plein de caractère, situé en face de la gare, ses chambres spacieuses et confortables, son personnel accueillant et son accès pratique à la ville, bien que l'expérience varie selon la chambre et l'aile.

Les clients soulignent souvent des petits déjeuners satisfaisants, ainsi qu'un bar et un patio agréables, les rénovations rendant de nombreux espaces communs plus lumineux. Les principales frustrations concernent un enregistrement à 16h avec des files d'attente, d'éventuels travaux de rénovation, un parking payant et des ascenseurs petits ou peu fiables. La qualité des chambres varie, allant de configurations généreuses à des espaces plus datés, chauds ou bruyants, et le service de ménage peut être inégal. Attendez-vous à une base pratique et pleine de charme, idéale pour les voyageurs en train et les explorateurs urbains.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le bar agréable et le patio extérieur sont fréquemment salués. Les inconvénients incluent un parking payant, des ascenseurs petits ou peu fiables et d'éventuelles perturbations dues aux rénovations en cours.

Avis de voyageur à ce sujet

10

Simon

15 avr. 2025

·

A séjourné 1 nuit

Fantastic hotel, very clean and comfortable. Bar area well kept, breakfast offering really good as well. Well situated for walk into city (about 15mins). Parking to the side of the hotel really good

8

Anne

26 juin 2025

·

A séjourné 2 nuits

Very convenient to the Station and town. Long corridors and lifts weren’t always working. Courteous staff. Washhand basin in bathroom didn’t drain well. We all enjoyed our meals.

10

Colette

24 avr. 2025

·

A séjourné 2 nuits

Arrived prior to check in time , we knew room would’ve ready which wasn’t a problem. Able to leave luggage behind reception. Parking was payable when leaving your car, just scan the QR code at the machine. Able to sit in the bar and watch the comings and goings at Chester Rail station which is directly opposite the hotel. The bus stop for local buses & the hop on hop off bus tour of Chester is out of the hotel and to the left, literally a minute walk. Once checked in (our room was 1705) which is on 7th floor of the newer part of the hotel. My only gripe is there is only 1 lift and it was very slow. Great artefacts on display everywhere. Room was decorated very well, large bed and separate bath and shower. Some of the sealing at the bottom of shower could do with some attention, but apart from that there were no problems. Breakfast was very good, plenty of choice. We ate dinner in the restaurant on the Sunday night which had plenty of choice and was delicious. I would recommend booking dinner though. We were informed we would t need to book as wasn’t very busy, however when we went to eat we were turned away as we hadn’t booked. They did fit us in though eventually. Sunday night we had drinks in the bar. My tipple is a NZ Sauvignon Blanc but only able to purchase a bottle as they didn’t sell it by the glass, disappointingly they had none chilled. Would definitely recommend this hotel.

8

Ian

7 mai 2024

·

A séjourné 1 nuit

Excellent hotel if you are prepared to accept the disruption of the renevations.

6

Brian

19 sept. 2025

·

A séjourné 6 nuits

The room was spacious and clean. The bed was comfortable. The Carpark was awkward and overcrowded and overcharged us. The hotel could not rectify this. The room had nowhere to hang dresses. The coat hooks behind the door had been taken down leaving holes in the wall.

10

Sam

17 juil. 2025

·

A séjourné 2 nuits

Breakfast was brilliant. The room was great. The courtyard was a splendid place to sit and relax

10

Leonard

15 août 2025

·

A séjourné 2 nuits

Just sitting in the, gardens shilling out so peaceful.

10

Chris

23 août 2025

·

A séjourné 1 nuit

Lovely hotel recently renovated and what a massive improvement. Bar and restaurant areas really nice and bright and open plan.

8

Jonathan

11 janv. 2024

·

A séjourné 3 nuits

This is a large hotel in an excellent location for the train station. It is 0.5 miles from the city centre. It has parking, but for a fee (£12 per night). Our room was on the 3rd floor and was large, clean and comfortable. We used the stairs but the lift is very small, so may be a problem for less mobile guests. The breakfast was very good, although we were surprised to see dogs allowed in the restaurant area. The hotel displays a lot of history, which was interesting to see and read about. There are some parts in need of a little TLC, but overall the hotel was very good value for money.

8

Nicola

31 août 2025

·

A séjourné 1 nuit

Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .

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Propreté

De nombreux clients trouvent les chambres et les espaces communs propres, voire impeccables. D'autres signalent de la moisissure, des odeurs de renfermé, des équipements tachés ou usés, ainsi que des oublis occasionnels, tels que des chambres non nettoyées ou du linge sale.

Avis de voyageur à ce sujet

8

Lynn

27 mai 2025

·

A séjourné 2 nuits

Room wasn’t cleaned, so we went to speak with reception who advised they were so busy, and wasn’t their fault, we needed extra tea and bin emptied as we had done everything else, only fault, customers don’t really want to know how busy they are, they want to be treated as individuals and expect a level of service, to which they have paid for (premium room) we were given two drink vouchers to say sorry. But the bar man didn’t know how to use them so we just paid for our drinks,

2

Edward

2 févr. 2025

·

A séjourné 2 nuits

Bathroom has black mould around the bath & Shower mat that they insist you use was covered in dried on filth. Sink took a long time to drain. Coffee machine was dirty and the drip tray appeared to have dried on mill stains. I wouldn't mind so much if it was an oversight and was resolved, but when we raised this with reception, they apparently were not interested and did nothing to resolve at all. Another guest overheard my complaint and said that she was having a similar experience in her room. There are much better hotels than this for a similar price in Chester. Won't be staying here again.

8

Mary

21 avr. 2023

·

A séjourné 1 nuit

Staff are friendly, especially restaurant staff. Couldn't fault their breakfast, it was excellent. Only complaint i had was the cleanliness of their bedding. In the night i got too hot, so shook the duvet out of its cover and just slept under the cover. In the morning i was shocked to find the duvet I'd been given was blood spattered and had nasty yellow stains on it too. I complained at check out and was told they'd take the matter up with housekeeping.

10

michael

16 nov. 2025

·

A séjourné 1 nuit

Beautiful old but refurbished hotel. Lovely clean room and comfy bed

6

Mark

10 nov. 2023

·

A séjourné 1 nuit

The hotel it self seemed nice but our room was very tired as if it could do with a refresh. The cleanliness wasn’t great, the TV was about 10 years old and the remote control didn’t work. We had to make the bed properly as the mattress protector was not put on correctly and was all rucked up under the bed sheet. The bath and shower left a lot to be desired with black mould a rusty overflow and it looked as if the recesses under the basin hadn’t been dusted for weeks.

2

Adam

29 sept. 2025

·

A séjourné 1 nuit

Stayed overnight. Messaged beforehand about early check-in, was told multiple times that I would receive a response but never did. Was repeatedly bombarded with upgrade offers. When I checked in, my toilet had feces all over the outside of the bowl. I complained, was told someone would be sent immediately. I said that I was in a rush, and asked how long it would be. They did not come. I asked for a new room. Noone contacted me, so I went to reception and had to demand one. Huge waste of time. Musty rooms. Stay at the Moxy instead.

6

Alan

27 mai 2025

·

A séjourné 1 nuit

Arrived early and while not expecting the room to be ready, I did expect to be able to check in and collect key later. Person on the desk was quite abrupt and rude about it. Got back to the hotel late - allocated room 1310. Windows were mouldy and there was quite a bit of mould in the shower too. Bed seemed to have a hole in the middle of the mattress. As we weee only there from 10pm it didn’t make sense to move rooms but others should be aware.

10

Matt

1 déc. 2025

·

A séjourné 1 nuit

Room very spacious and clean. Hotel clean in general

10

T

23 juin 2025

·

A séjourné 2 nuits

Such a beautiful hotel, so clean and tidy, would definitely stay again.

10

Debbie

25 sept. 2025

·

A séjourné 1 nuit

Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.

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Chambres

De nombreuses chambres sont spacieuses et confortables, avec de grands lits, et certaines suites offrent une baignoire et une douche séparées. D'autres sont considérées comme datées ou petites, subissent des nuisances sonores provenant d'événements ou de l'extérieur, ont des problèmes de régulation de la température ou des petits défauts d'entretien.

Avis de voyageur à ce sujet

8

Rebecca

24 juil. 2025

·

A séjourné 2 nuits

They had a party in a function room below our bedroom, which no one told us about. The music and general noise was so loud. Took ages to get though to reception. Didn't finish until after 12.15

6

Moira

15 sept. 2025

·

A séjourné 3 nuits

My husband and I were put in a room designed for one person. The bed was shoved against a wall and there was no bedside cabinet. Not great

8

Perry

13 avr. 2025

·

A séjourné 2 nuits

Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.

10

Antony

22 mai 2023

·

A séjourné 1 nuit

The suite was nicely presented and clean, would definitely visit again. Nice views of Chester from 7th floor.

10

Dara

10 août 2025

·

A séjourné 2 nuits

I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning.

8

Lisa

4 mai 2025

·

A séjourné 2 nuits

Great location. Booked a standard double room. Room was a little far away from lift and still required some traversing of stairs. Beautifully referburbished room was a generous size. Wod have been nice if a bottle of water put in the room. Bathroom small, hor water in the sink barley worked. Drainage in bath very slow so when showering ankle deep in water. Mirro light didn't work. Room had all essentials youd expect. Plus mirror plug table postioned well to enable you to dry hair easily. Id book again

8

Christopher

22 sept. 2025

·

A séjourné 1 nuit

First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.

8

IONA

15 août 2025

·

A séjourné 2 nuits

Lovely hotel, very good location, right across from train station, 10 min walk to center of Chester. Room a very good size, bathroom had bath tub/shower, nice to supply kettle with coffee/tea. Option to open windows or have air conditioning. Bed's very comfortable. Would definately return!!!

10

Tom

22 déc. 2024

·

A séjourné 2 nuits

Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again

10

Jane

3 mars 2025

·

A séjourné 1 nuit

Lovely large rooms with the addition of a deep bath and separate shower.

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Service

Le personnel est fréquemment décrit comme aimable, serviable et professionnel. Des rapports récurrents font état de longues files d'attente à l'enregistrement à 16h, de rudesse occasionnelle ou de réponses lentes, et de limitations de service pendant les événements animés.

Avis de voyageur à ce sujet

10

Patrick

15 juil. 2025

·

A séjourné 1 nuit

Staff very professional,helpful &courteous.Ideal for travel be it by train,taxi or bus

8

Steven

30 oct. 2025

·

A séjourné 2 nuits

Room was great hotel was clean staff were ok only problem we had is at 7.15pm last night we could not get an evening meal in the restaurant as it was full which is fair enough how ever we could not get room service or any bar food as because of them being full in the restaurant they closed all other food orders at 7.15 pm, which meant we had to walk miles and eat out costing £88.00 where we could have spent that money in the hotel, it was such a shame as this is a really nice hotel we will not be staying again because of the food problems.

8

Graham

25 nov. 2025

·

A séjourné 1 nuit

Great room and very friendly staff. Very comfortable bed.

10

Douglas

9 avr. 2025

·

A séjourné 2 nuits

Reception staff were particularly efficient and friendly

8

Kieron

27 juil. 2025

·

A séjourné 2 nuits

The room we stayed in was very warm and the air con did very little to combat this. The hotel gave us a WhatsApp number to contact if we had any problems, it took them almost five hours to respond.

10

Julie

6 août 2025

·

A séjourné 2 nuits

The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal. The bedroom was spacious. Staff friendly and helpful.

10

Anthony

24 juil. 2025

·

A séjourné 2 nuits

The Queen Hotel, is excellent, the staff are very friendly, helpful and polite.

8

Ralph

21 août 2025

·

A séjourné 2 nuits

This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.

2

Michael

15 déc. 2024

·

A séjourné 1 nuit

The staff were not welcoming at all but rude . The hotel was really busy and lots of Christmas party’s and people drunk not a place for my children was not informed of this . We wanted room service and was told we could not have as they were busy with a party of 400 people . Also was not informed before stay . We had payed for a room these at the party most of them not staying at the hotel . Was not a good place to sit with the kids at the bar as really really busy people everywhere. So we had to go up to the room with no food as was told could not do us any food until after 9pm . No good for the children. Also we was on the first floor and all we could hear was load music all night from the party below the room . Also not told about before we booked . And people were partying in rooms next to us very load until 4.30am . Hotel staff did not seem interested. Even on check out the guy did not ask how our stay was . The hole experience was very expensive and shocking from start to finish . Was a special surprise for my wife and was totally ruined . Also had to wait 40mins to check in at 4pm hole experience was shocking.

8

Amy

15 févr. 2025

·

A séjourné 1 nuit

Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.

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Emplacement

Excellent pour les voyages en train, situé directement en face de la gare de Chester et à environ 10 à 15 minutes à pied du centre-ville et des attractions, avec des liaisons de bus faciles vers le zoo. Certains clients mentionnent des nuisances sonores provenant de la rue ou de la gare dans certaines chambres.

Avis de voyageur à ce sujet

10

Jim

26 nov. 2025

·

A séjourné 1 nuit

A great one-night stay in a nice hotel, directly over the road to the train station and a 10minute walk into the lovely city centre. We received a warm welcome on arrival and a cheery check-out . the hotel is in good condition with a great little drinking garden. well impressed with both the hotel and city and will return again for a break when it becomes warmer.

10

Terri-lee

5 juil. 2024

·

A séjourné 5 nuits

The queen was a great central place to base your self. With the train across the road it was so easy to do day trips out of Chester.

10

Jay

23 oct. 2023

·

A séjourné 2 nuits

The Queen at Chester is a classic Victorian railway hotel. Full marks for preserving the features and atmosphere of that kind of hotel - bonus marks for preserving the arch through which vehicles reach what is now the parking lot - it reads “Carriages and Post Horses for Hire”. That area used to be the stables. Key elements (bathrooms and the restaurant) have been modernized. The self-serve Breakfast is all you could wish for in terms of choice. The location right opposite the (Victorian) railway station is perfect. The walk into the historic centre of Chester is about 15 minutes. The plumbing in my bathroom (the shower) needed attention. Overall, I liked the Queen very much and for the convenience to a railway traveller it cannot be beaten.

10

Heather

3 oct. 2024

·

A séjourné 1 nuit

Great location, close to the train station, walkable distance from shopping, parks and restaurants. Great buffet breakfast! We loved it so much we had an open night on our stay so came back for another night before moving on to Northern Ireland. Staff were accommodating, friendly and suggested a great pub down the road on the river for a late night dinner and gave us a couple complimentary drink vouchers for one of our nights!

8

Frank

8 juil. 2023

·

A séjourné 2 nuits

Perfect location if you are arriving by train.

8

IONA

15 août 2025

·

A séjourné 2 nuits

Lovely hotel, very good location, right across from train station, 10 min walk to center of Chester. Room a very good size, bathroom had bath tub/shower, nice to supply kettle with coffee/tea. Option to open windows or have air conditioning. Bed's very comfortable. Would definately return!!!

8

Amy

17 juil. 2025

·

A séjourné 1 nuit

Great hotel in great location close to the station and a short walk to city centre. Would recommend.

8

Ralph

21 août 2025

·

A séjourné 2 nuits

This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.

8

Jonathan

11 janv. 2024

·

A séjourné 3 nuits

This is a large hotel in an excellent location for the train station. It is 0.5 miles from the city centre. It has parking, but for a fee (£12 per night). Our room was on the 3rd floor and was large, clean and comfortable. We used the stairs but the lift is very small, so may be a problem for less mobile guests. The breakfast was very good, although we were surprised to see dogs allowed in the restaurant area. The hotel displays a lot of history, which was interesting to see and read about. There are some parts in need of a little TLC, but overall the hotel was very good value for money.

8

Angela

31 août 2025

·

A séjourné 1 nuit

A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.

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Repas

Le petit-déjeuner est largement salué pour sa variété et sa qualité, et beaucoup ont apprécié les repas, le thé de l'après-midi et la prise en compte des régimes alimentaires spéciaux. Les inconvénients incluent des articles occasionnels tièdes ou moyens, des prix plus élevés, de longues attentes et l'impossibilité de commander lorsque le restaurant est complet.

Avis de voyageur à ce sujet

8

Dave

26 oct. 2025

·

A séjourné 2 nuits

Breakfast expensive

8

NEIL

29 mai 2025

·

A séjourné 1 nuit

The traditional decor was beautiful. However, we waited over an hour for a bar snack and in the end got a full refund and the lift broke down and we were on the second floor. But the staircase was out of this world. The Staff were lovely and friendly and the Hotel was clean and tidy. Very convenient location, right opposite the Train station.

8

Steven

30 oct. 2025

·

A séjourné 2 nuits

Room was great hotel was clean staff were ok only problem we had is at 7.15pm last night we could not get an evening meal in the restaurant as it was full which is fair enough how ever we could not get room service or any bar food as because of them being full in the restaurant they closed all other food orders at 7.15 pm, which meant we had to walk miles and eat out costing £88.00 where we could have spent that money in the hotel, it was such a shame as this is a really nice hotel we will not be staying again because of the food problems.

6

Phil

28 juil. 2024

·

A séjourné 1 nuit

Reception staff were super efficient and helpful on arrival however issues arose when we asked for a cup of tea in the bar area at night (10.30pm). We were informed we couldn’t have tea because the coffee machine had been cleaned. Another guest was told she couldn’t have a coffee at the same time. We asked to speak to a duty manager and were told no one was available. We are so disappointed, we’ve stayed on numerous occasion but never experienced shoddy service before. The staff in the bar didn’t want to be there. They had time to make cocktails but not tea/coffee which take less time.

10

Dawn

27 oct. 2025

·

A séjourné 3 nuits

There was a good choice for breakfast but the cooked items were not hot. The bar staff were great. I loved the bathroom with the separate bath and shower.

10

Gary

1 sept. 2025

·

A séjourné 2 nuits

Fabulous hotel, just located opposite the train station. We stayed for two nights 2 adults and four children. We visited the zoo and the bus stop is just over the road from the hotel which is convenient with four children. Catered well for our 11 year-old coeliac grandson. Staff really friendly and rooms lovely and comfortable. Had a great stay and wouldn’t hesitate to stay again if visiting Chester.

10

Sam

17 juil. 2025

·

A séjourné 2 nuits

Breakfast was brilliant. The room was great. The courtyard was a splendid place to sit and relax

8

Rachel

14 juil. 2025

·

A séjourné 1 nuit

Great location. Parking a little pricey. Staff really attentive and helpful. Especially when air con went a bit made. Was sorted within seconds using their what’s app contacts. We also had afternoon tea - that was delish and just the right portion sizes. Room was clean although some areas would benefit with a bit of tlc. It was fine for me for one nights. I would have prepared nice coffee bags - I I usually carry my own but forgot. And water and biscuit may have been a nice touch but again I got a really good deal so can’t complain. However these are what you would expect in a 4* had you paid full price. Had a lovely night away. Nice treat on a Sunday night

8

Angela

31 août 2025

·

A séjourné 1 nuit

A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.

10

Jeremy

28 mai 2024

·

A séjourné 4 nuits

Good room, good food in restaurant and convenient for railway station.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	76 $US
février	95 $US
mars	86 $US
avril	91 $US
mai	117 $US
juin	114 $US
juillet	105 $US
août	108 $US
septembre	117 $US
octobre	108 $US
novembre	109 $US
décembre	118 $US

di	lu	ma	me	je	ve	sa
1 $79	2 $94	3 $96	4 $112	5 $89	6 $95	7 $159
8 $75	9 $103	10 $122	11 $107	12 $84	13 $112	14 $152
15 $75	16 $89	17 $107	18 $107	19 $89	20 $128	21 $215
22 $75	23 $103	24 $122	25 $122	26 $93	27 $159	28
29 $75	30 $89

The Queen at Chester Hotel - Handwritten Collection

Prix pour The Queen at Chester Hotel - Handwritten Collection

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Classique avec lits jumeaux, 2 lits une place

Chambre Double Classique, 1 lit double (Kings Wing)

Suite, 1 très grand lit et 1 canapé-lit (Queens Wing)

Suite Junior, 1 lit double et 1 canapé-lit (Kings Wing)

Chambre Classique (Queens Wing)

Suite Junior, 1 lit double (Queens Wing)

Chambre Supérieure, 1 lit double (Queens Wing)

Chambre Double Deluxe, 1 lit double et 1 canapé-lit

Chambre Familiale (Classic. Queens Wing)

Chambre Classique, 1 lit double, accessible aux personnes à mobilité réduite (Kings Wing)

Chambre Classique avec lits jumeaux, 2 lits une place (Queens Wing)

Chambre Double Classique, 1 lit double (Queens Wing)

Chambre Familiale, 2 lits doubles (Classic. Queens Wing)

Avis des voyageurs sur The Queen at Chester Hotel - Handwritten Collection

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Instructions d’arrivée

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Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $132	20 $127	21 $140	22 $94	23 $104	24 $177
25 $79	26 $108	27 $114	28 $114	29 $99	30 $109	31 $238