Name: DoubleTree by Hilton Hotel and Spa Chester
Address: Warrington Road, Chester, Cheshire West and Chester, GB
Price range: 97 $US–706 $US per night
Rating: 8.45

Ce qu'en disent des voyageurs

Au DoubleTree by Hilton Hotel and Spa Chester, les clients apprécient souvent la propreté et le confort des chambres, le personnel accueillant, le cadre agréable et l'emplacement pratique pour visiter le zoo de Chester et Cheshire Oaks. Toutefois, certains inconvénients récurrents sont mentionnés, tels que l'accès payant au spa et des lacunes occasionnelles dans le service.

Beaucoup ont apprécié le spa et les jardins, mais l'accès à la piscine/au spa est généralement payant, peut être bondé et est réservé aux personnes de plus de 16 ans, ce qui a déçu certaines familles. Le petit-déjeuner et le restaurant varient de très bons à médiocres, avec des commentaires sur des plats froids, un service lent au bar et des prix parfois élevés. Le confort des chambres est généralement bon, bien que certains évoquent le bruit, des matelas fermes, des équipements datés, une connexion Wi‑Fi faible et des problèmes de température ou de climatisation. Dans l'ensemble, attendez-vous à un séjour confortable et bien situé, avec de bonnes installations, mais prévoyez des frais de spa et quelques incohérences.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le spa et les jardins sont populaires, mais l'accès à la piscine/au spa coûte généralement environ 20 £ par personne pour des créneaux horaires, peut être bondé et la piscine est réservée aux plus de 16 ans. Le parking est facile et la salle de sport est bien équipée.

Avis de voyageur à ce sujet

8

PAUL

27 août 2024

·

A séjourné 3 nuits

Its a great place the only issue is that for tge pool area you have to pay 20 per person for a 2 hour slot so morning swims weren't an option.

10

Andrew

3 nov. 2023

·

A séjourné 3 nuits

Clean and quiet, staff were attentive and friendly. Spa facilities are excellent but are an additional £20 per person for a 2 hour slot so you will need to factor this in if planning to make use of these optional facilities.

8

emma

20 oct. 2025

·

A séjourné 1 nuit

Really nice hotel. Very comfortable bed, nice quiet room and nice employees. I had used the spa on another occasion and was looking forward to using them again. Hotel guests are expected to pay £20 to use pool/ sauna which I wasn't happy with . As a hotel guest this I would say is pretty unusual and was very disappointing. I feel very sorry for the poor man on the spa reception having the same conversation with bewildered hotel guests. Not his decision no doubt. Anyway I paid the £20 and enjoyed the sauna .

8

Rob

22 sept. 2024

·

A séjourné 1 nuit

Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool. Room too hot and air conditioning obviously set to limit too high!

8

David Andrew

22 juil. 2025

·

A séjourné 5 nuits

We stay here regularly when visiting family in the area. As it is so convenient for the motorway network. There is always available parking and large pleasant grounds. The room is clean and amenities good. There is a gym I didn't use and a restaurant I have eaten at before the food choice was good. It is close to Hoole with its attractive shops, coffee house and a Michelin starred restaurant. We will stay here again.

8

Jane

9 nov. 2025

·

A séjourné 1 nuit

This is a lovely place to stay, the only minor niggle was the wifi signal was weak. The spa is the best spa I have ever been to and I am keen to return.

10

Tracy

5 janv. 2025

·

A séjourné 1 nuit

We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football. If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam

8

Hugh

15 avr. 2025

·

A séjourné 1 nuit

Loved the hotel and staff were great. My only gripe is after booking a non-refundable room, the hotel contacted to stay that we would have to pay a further £20 per person should we will to use the pool! I could understand if we wanted to treatments but surely guests should have access to the pool during certain hours if staying at the hotel!

6

Ross

12 févr. 2024

·

A séjourné 1 nuit

Nice and clean, but have to pay £20 to access swimming pool and spa. Bit much for 2 hours when already paid to stay

8

Georgina

26 déc. 2023

·

A séjourné 1 nuit

Nicely decorated room, quiet hotel, easy parking, nice pool and spa. Didn’t like the £20pp spa price.

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Propreté

De nombreux espaces et chambres sont décrits comme très propres ou impeccables. Quelques problèmes sont parfois signalés, comme des serviettes tachées, un manque d'entretien, des finitions datées ou usées et des assiettes laissées dans les couloirs.

Avis de voyageur à ce sujet

10

Ryan

23 juin 2025

·

A séjourné 1 nuit

We had lovely stay. The staff at checkin were friendly amd helpful. Our room was tidy and the little extras like a small fridge, iron etc came in useful. We bought some time in the spa area which was very nice. The aroma room and open air spa pool were especially nice. The swimming pool is quite narrow so if you are intending to swim laps you might struggle when busy as it can only take two swimmers comfortably. The breakfast and evening meal were served promply and we had great service. The pepperoni pizza and the porridge were particularly enjoyed. In the hot weather the a/c theoughout the whole hotel and in the room were appreciated! We would definitely stay again

10

Josh

15 sept. 2025

·

A séjourné 1 nuit

Lovely hotel, staff were friendly everywhere was clean and very relaxing. The room was very comfortable and had everything we needed. Breakfast was great, a large selection to choose from and lovely restaurant area to eat in.

10

Ronald

24 nov. 2025

·

A séjourné 1 nuit

Another fantastic stay at the Doubletree by Hilton Hotel and Spa Chester. Excellent room and service . Staff welcoming and efficient and room spotless and clean .

8

Mike

31 juil. 2025

·

A séjourné 2 nuits

Hotel was nice. Hotel is modern and looks like it has recently been refurbished. Our room wasn't cleaned even though we left for the day at 11.

6

Colin

9 mars 2025

·

A séjourné 1 nuit

Underwhelming rooms, confetti on floor leaking toilet. Disappointed for the price.

10

M J

31 mai 2024

·

A séjourné 1 nuit

Friendly reception staff. Room very clean and bed very comfortable. Temperature in the room was just right. Didn't use any other facilities.

6

Michael

11 nov. 2024

·

A séjourné 1 nuit

Cons - Took 35 minutes to check in , walls are very thin , could hear the couple next door going at it and then showering and using the bathroom , towels in my room had stains. Pro- Nice area and building , complimentary drink on arrival , cookies once checked in , comfy bed

10

Lynn

30 oct. 2025

·

A séjourné 1 nuit

Yes the room was clean and staff helpful and polite. Facilities are very good and also very clean.

10

Luke

17 déc. 2023

·

A séjourné 1 nuit

Great stay! Room was good, staff were friendly and helpful. The only thing I was gutted about was that there was dirty dishes and empty glasses with an empty bottle of wine sitting outside our door when we first arrived from the previous occupants.

8

Jenny

30 déc. 2022

·

A séjourné 2 nuits

We stayed at this hotel for 2 nights between Christmas and New Year. We stayed in a suite as a couple with a toddler. We didn’t find the staff to be very friendly or helpful. The room was tired, basic and wasn’t particularly clean. This is our second visit to this hotel and we much preferred the first visit.

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Chambres

Généralement confortable, avec des chambres modernes par endroits et des équipements utiles. Certains clients ont apprécié les suites spacieuses. D'autres ont noté du bruit (murs fins ou salles des machines), des matelas fermes, une connexion Wi‑Fi faible ou intermittente, des vues peu intéressantes et des problèmes de température ou de climatisation.

Avis de voyageur à ce sujet

6

Nicole

9 août 2025

·

A séjourné 2 nuits

Booked a garden view room and was given a room overlooking a roof. Asked at reception but wasn't changed.

10

Ronald

24 nov. 2025

·

A séjourné 1 nuit

Another fantastic stay at the Doubletree by Hilton Hotel and Spa Chester. Excellent room and service . Staff welcoming and efficient and room spotless and clean .

8

Norman

15 juil. 2025

·

A séjourné 4 nuits

The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.

6

Kate

9 août 2025

·

A séjourné 1 nuit

Its a nice hotel but i was expecting better i guess, the bed was like a rock but maybe some people like extra firm beds. And not sound proof at all, every cough which was alot from my neighbours i could hear even when they used the toilet i could hear! The dinning room is nice we stayed for dinner and breakfast. Unfortunately tho although there is many pizzas on the menu they were not being served but we were not told this when we were sat down so my daughter (child) was very disappointed and struggled to find another option, she just chose anything in the end and picked at it. Had this information been clear from the beginning we could have arranged something else but by the point we were ordering we already had drinks and felt uncomfortable to just leave. The breakfast had a good variety.

10

moon

14 juin 2025

·

A séjourné 1 nuit

Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions.

8

Eilian

4 mars 2025

·

A séjourné 2 nuits

Lovely room, not so nice view of some kind of plant room, couldn't have window open because of the noise from it, lovely breakfast, plenty of choice and hot. Thought the £20 changed for using pool excessive, so didn't use it. Would stay again

4

Steve

30 juin 2025

·

A séjourné 1 nuit

Room was freezing. Very uncomfortable.

6

Perry

30 mai 2025

·

A séjourné 2 nuits

Hotel room in need of renovation. Carpets uneven worn and not so clean. Bathroom door badly worn and exposed to damp from shower. Woodwork poor in bathroom.

8

Rob

22 sept. 2024

·

A séjourné 1 nuit

Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool. Room too hot and air conditioning obviously set to limit too high!

6

David

19 mai 2025

·

A séjourné 1 nuit

Decent Hotel, staff very welcoming. Rooms a little tatty around the edges if you look, but perfectly fine - apart from one major failing. The mirrors in the bathroom are heated (to de-mist) but they are constantly on, at a very high level, with seemingly no way of turning them off. This leads to the bathroom becoming a sauna, an uncomfortably hot sauna, at all times. In turn the room is very warm, the window does nothing for air flow and so you have to use the very noisy air con. The energy being wasted here is unfathomable, and cannot help room prices (on the high side already). Additionally, the hot water is unbelievably hot, to the point that if you had small children you'd very easily run the risk of scalding or worse. Why does it need to be SO hot?

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Service

Le personnel est souvent aimable et serviable, et certains enregistrements et résolutions de problèmes ont été bien gérés. Cependant, plusieurs critiques font état d'une réception abrupte, d'un service lent au bar/restaurant, d'une mauvaise communication et de réponses incohérentes.

Avis de voyageur à ce sujet

4

Nigel

1 mars 2025

·

A séjourné 4 nuits

I was pretty disappointed with the hotel i paid for a room with a kingsize bed instead i got two single beds pushed together But the hotel was very clean but once we rang for room service because we wanted a lighf snack just after our arrival and no one picked up the phone and we rang a few times in general was a very nice hotel just found a few little negaitve points

2

ian

21 oct. 2025

·

A séjourné 1 nuit

Cancellation on my room late evening after travelling 4hrs to hotel .shocking service

10

Robbie

28 mai 2025

·

A séjourné 3 nuits

Great 4 day stay. The staff were all tremendous and super helpful. I would totally recommend this place.

10

Sonny

13 nov. 2025

·

A séjourné 1 nuit

From check-in to checkout, the stay was amazing. A big thanks to Frank and Rosie for the excellent customer experience !!

10

moon

14 juin 2025

·

A séjourné 1 nuit

Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions.

8

Crismel

30 oct. 2024

·

A séjourné 2 nuits

First was the reception lady who assisted my check in, it was terrible because i feel that i am not welcome to the place. No greetings and is not approachable. but when I finished she politely greeted other guest next to me. (White guest). Same happened when i had my breakfast a different lady who's in the front desk of restaurant. It seems that they are only pleasant with white people . The customer service is terrible when it comes to me

10

Lois

30 août 2025

·

A séjourné 1 nuit

Always an amazing stay, staff always extremely friendly and helpful!

6

LYNNE

17 juin 2024

·

A séjourné 1 nuit

Lovely hotel and setting, the bar was understaffed tho. Our meal was lovely but the drinks took ages and one didn’t arrive for an hour. Breakfast was good variety but quite cold.

8

Clare

2 janv. 2024

·

A séjourné 1 nuit

I feel the reception service could have been better. On arrival I went to the reception desk that had a member of staff on I stood there but was not acknowledged the staff member was looking at the screen in front of her with paper in her hand after a while she said you need to check in over there and point to the other reception desk. I didn’t say anything but went over to the other one we were checked in however the receptionist started a conversation with a male colleague which continued throughout our check in. Not very professional in my eyes

6

Annaliese

25 août 2024

·

A séjourné 2 nuits

Extremely rude girl that checked us. Gave us no info about breakfast or where to park or how to get to the elevator. Didn’t offer us cookies either. Just wanted us to move on…

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Emplacement

Pratique pour les attractions de la ville de Chester, le zoo et Cheshire Oaks, avec un accès facile à l'autoroute et des jardins agréables. Il est situé en dehors du centre, ce qui implique généralement de courts trajets en voiture ou en taxi.

Avis de voyageur à ce sujet

8

Yvonne

6 mai 2025

·

A séjourné 3 nuits

A good large hotel in pleasant quiet surroundings situated on the edge of Chester centre which can be reached by taxi. (Reception advised against taking a bus as was an unreliable service!? )The room was basic but adequate for our 3 night stay. Room service did not replenish the tea tray nor were there any biscuits left throughout our stay. Reception staff were friendly but couldn’t supply us with a tourist map of Chester. The restaurant was really good over looking the gardens and served a good choice for breakfast. Unfortunately the spa and pool cost £20 a day to access. We visited on a bank holiday leaving on the Tuesday morning which was just as well as at 8.30 we were woken to the sound of drilling and hammering as building work resumed. Overall a bit pricy for what we got.

10

Anthony

23 oct. 2024

·

A séjourné 1 nuit

Short stay in Chester. Hotel is a little outside of the city centre but the rooms are really nice, as is the bar area. The gym is great and popular. Would definitely come back here.

10

Sarah

4 oct. 2025

·

A séjourné 1 nuit

The hotel and grounds look beautiful and it’s perfectly located for many things to do in Chester. The room was very clean and equipped with everything you might need. We found the mattress quite hard but that’s maybe our personal preference. The shower wasn’t over powerful either but nothing to complain about. Breakfast was delicious with lots of options and staff were attentive. We would stay again.

10

Toni

30 nov. 2025

·

A séjourné 1 nuit

Great hotel and good location for Cheshire oaks shopping outlet

10

James

15 févr. 2024

·

A séjourné 1 nuit

Great service, easy access to Chester City Centre

10

Lee

22 mars 2025

·

A séjourné 2 nuits

Good base for Chester

8

David Andrew

22 juil. 2025

·

A séjourné 5 nuits

We stay here regularly when visiting family in the area. As it is so convenient for the motorway network. There is always available parking and large pleasant grounds. The room is clean and amenities good. There is a gym I didn't use and a restaurant I have eaten at before the food choice was good. It is close to Hoole with its attractive shops, coffee house and a Michelin starred restaurant. We will stay here again.

10

Ann

1 juin 2024

·

A séjourné 1 nuit

Lovely hotel. Staff very helpful. Lovely grounds. And not far from Chester. Good was really good too.

10

Joe

31 juil. 2025

·

A séjourné 1 nuit

Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited

10

Alana

11 juil. 2025

·

A séjourné 2 nuits

This was the perfect location for us to stay to be able to visit Cheshire Oaks, Chester Zoo and Chester, just 10mins drive from each. I avoided hotels in Chester due to lack of easy parking options but this one was great. Really nice rooms, clean and modern with lots of amenities. Breakfast was good, plenty of hot and continental choices. We loved the warm cookie at check in too - a nice touch! Staff were all very nice and friendly.

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Repas

Les dîners sont souvent très appréciés, et le petit-déjeuner offre un large choix, mais la qualité et le service sont variables : des commentaires mentionnent des plats froids ou manquants, de longues attentes pour les boissons ou le service, et des prix jugés élevés par certains.

Avis de voyageur à ce sujet

8

Carla

21 avr. 2025

·

A séjourné 1 nuit

Overall good. Slight gripe with the spa, paying for 2 hours when you get 1.5 and some facilities closed seems a little unreasonable. Welcome cookie a lovely touch. Breakfast was ok, but there was alot missing that wasn’t being topped up to meet demand.

8

Jon

6 oct. 2024

·

A séjourné 1 nuit

Great facilities and standard of accommodation for a reasonable price. Service at Breakfast is the only blight on our stay. We are awaiting management feedback after our formal complaint in check out as to how we were greeted.

10

Diane

28 mai 2025

·

A séjourné 1 nuit

Lovely comfortable room. Bath and shower too. We ate in the restaurant and food was good. Plenty of available and safe, free parking.

8

Norman

15 juil. 2025

·

A séjourné 4 nuits

The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.

6

Kate

9 août 2025

·

A séjourné 1 nuit

Its a nice hotel but i was expecting better i guess, the bed was like a rock but maybe some people like extra firm beds. And not sound proof at all, every cough which was alot from my neighbours i could hear even when they used the toilet i could hear! The dinning room is nice we stayed for dinner and breakfast. Unfortunately tho although there is many pizzas on the menu they were not being served but we were not told this when we were sat down so my daughter (child) was very disappointed and struggled to find another option, she just chose anything in the end and picked at it. Had this information been clear from the beginning we could have arranged something else but by the point we were ordering we already had drinks and felt uncomfortable to just leave. The breakfast had a good variety.

6

Hennie

16 févr. 2025

·

A séjourné 1 nuit

Restaurant is super overpriced for the quality, breakfast was okay, room was good, staff was friendly.

6

LYNNE

17 juin 2024

·

A séjourné 1 nuit

Lovely hotel and setting, the bar was understaffed tho. Our meal was lovely but the drinks took ages and one didn’t arrive for an hour. Breakfast was good variety but quite cold.

10

Mick

18 févr. 2025

·

A séjourné 1 nuit

Fantastic hotel lovely evening meal and delicious breakfast, excellent staff very friendly, spacious suite with comfy bed.

6

daniel

2 mars 2025

·

A séjourné 1 nuit

The rooms were nice, and the bed was comfortable, but the spa was disappointing. Towels were scattered all over the floor, and there was nowhere to sit or lie down, despite being told that time slots were in place to manage the number of guests. Breakfast was also underwhelming—the eggs were hard as if they had been sitting out for hours, the sausage was tough to cut, and the bacon fat was unrendered.

10

Mohammed

27 juin 2023

·

A séjourné 2 nuits

The breakfast team were excellent, a special shout out to Sami. He was excellent and really made our stay great.

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Mois	Prix moyen
janvier	100 $US
février	111 $US
mars	116 $US
avril	122 $US
mai	138 $US
juin	150 $US
juillet	141 $US
août	149 $US
septembre	156 $US
octobre	130 $US
novembre	135 $US
décembre	127 $US

di	lu	ma	me	je	ve	sa
1 $97	2 $124	3 $303	4 $157	5 $118	6 $139	7 $197
8 $97	9 $120	10 $226	11 $161	12 $107	13 $125	14 $214
15 $97	16 $114	17 $162	18 $167	19 $108	20 $141	21 $264
22 $98	23 $139	24 $194	25 $168	26 $120	27 $706	28 $194
29 $103	30 $162

DoubleTree by Hilton Hotel and Spa Chester

Prix pour DoubleTree by Hilton Hotel and Spa Chester

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 1 très grand lit, vue jardin

Chambre Supérieure, 1 très grand lit

Chambre Deluxe, 1 très grand lit

Chambre, 2 lits une place

Suite Familiale, 1 très grand lit (Family)

Chambre, 1 très grand lit

Suite Junior, 1 très grand lit et 1 canapé-lit

Suite Présidentielle, 1 très grand lit

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite

Chambre Familiale, 1 très grand lit et 1 canapé-lit (Deluxe)

Avis des voyageurs sur DoubleTree by Hilton Hotel and Spa Chester

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Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

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Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $201	20 $207	21 $220	22 $115	23 $120	24 $309
25 $98	26 $127	27 $151	28 $146	29 $109	30 $123	31 $170