Name: Crowne Plaza Chester by IHG
Address: Trinity Street, Chester, Cheshire (comté), GB
Price range: 90 $US–482 $US per night
Rating: 8.53

Ce qu'en disent des voyageurs

D'après les avis récents, le Crowne Plaza Chester by IHG se distingue par son emplacement central et sa facilité d'accès à pied, ainsi que par son personnel généralement aimable. De nombreux clients apprécient également la piscine et les installations de loisirs pour les séjours en famille.

Cependant, le parking est limité, étroit et payant, et les prix du bar et l'entrée principale suscitent des avis partagés. Les chambres sont souvent décrites comme vieillottes, avec une climatisation ou un chauffage irréguliers, des nuisances sonores occasionnelles et quelques petits problèmes d'entretien, bien que beaucoup les trouvent confortables et raisonnablement spacieuses. La propreté et la restauration sont mitigées : le petit-déjeuner est souvent encensé, tandis que certains clients signalent des délais de service, des incohérences de qualité et des frais de service ajoutés. Attendez-vous à un hébergement pratique avec des équipements utiles, mais avec un entretien des chambres variable et des frais supplémentaires.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations de loisirs, notamment la piscine et le spa, sont très appréciées des familles. Le stationnement est régulièrement limité, étroit et payant, et il y a parfois des fermetures de piscine ou des problèmes de taille, ainsi que quelques signalements de l'absence de bière à la pression.

Avis de voyageur à ce sujet

8

Ian

30 août 2024

·

A séjourné 2 nuits

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

10

Kayleigh

18 mai 2025

·

A séjourné 1 nuit

Great stay. We were glad we got a train, as it looked difficult to get a parking space if you arrived around 3pm for check-in! The pool was amazing and we really enjoyed it! Was the best part of the hotel. The beds were also very comfy

6

Simon

5 mai 2025

·

A séjourné 1 nuit

The main reason for booking this hotel was to meet family and have drinks in the bar but there was no draught lager so we were forced to drink bottles which I don’t like!

8

Rebecca

3 nov. 2024

·

A séjourné 1 nuit

Great location and everything you need including gym and spa facilities. Good breakfast choice.

8

Mark

25 sept. 2023

·

A séjourné 1 nuit

Hotel was nicer than we expected, lots of space and staff were friendly. The pool area is very small.

8

Rob

26 mars 2024

·

A séjourné 1 nuit

Generally a nice overnight stay. A little dated, not sure exactly made my room 'superior'. Staff were great. All draught beers were 'off' at the bar which was a little disappointing. Fabulous location for Chester centre.

10

anita

30 mai 2025

·

A séjourné 2 nuits

Good location. Staff were so friendly and helpful. Only snag is the parking. Hotel spaces limited however public carpark below hotel was adequate.

10

Sandra

3 mars 2025

·

A séjourné 1 nuit

Lovely hotel in a great central location. Great facilities. Ideal for getting together with friends.

10

Jim

1 mars 2025

·

A séjourné 1 nuit

All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.

10

Francene

31 août 2025

·

A séjourné 1 nuit

Nice room, nice pool, shame spa pool was closed on our visit. Great location for city centre and shopping, lovely staff. Have booked again in Dec for the Christmas Market and shopping.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sont mitigés : de nombreux clients ont trouvé les chambres et les espaces communs propres, mais plusieurs signalent des moquettes tachées, des moisissures dans les salles de bains, de la poussière et un entretien fatigué.

Avis de voyageur à ce sujet

10

Jon

13 oct. 2025

·

A séjourné 1 nuit

Great stay very clean

8

Carol

30 oct. 2023

·

A séjourné 2 nuits

Room was dated, one light not working, net curtain at window ripped, dust in several areas, good job it wasn’t Four in a Bed! Staff all friendly and courteous. Spa and pool excellent. Food overpriced with the market next door!

4

Susan

16 nov. 2025

·

A séjourné 1 nuit

the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open

4

Mark

19 août 2024

·

A séjourné 3 nuits

Check in was good and parking was easy with access straight in to hotel. Car park for hotel is private so feels quite secure. The room was unfortunately very disappointing. It really needs an update as very old fashioned. They have tried to keep up with modernisation by installing a large lcd tv which unfortunately was only partially visible from the bed. The biggest disappointments were the cleanliness and the lack of soundproofing. We had some items to put in the fridge and were surprised to open the door to find the rear of fridge with numerous black mould spots. This was also the case on the tiles in the shower (actually a bath you stand in with a shower in it). The basin surround had black mould below the rim behind the tap and one of the hand towels supplied was stained and torn. We had three nights in this hotel and slept badly for two as you could literally hear everything from the surrounding rooms. I stay in approximately 100 hotels per year, including other Crowne Plazas and this hotel was not what I expected from the brand. Most certainly not 4 star where the room is concerned compared to other hotels. On a positive note to finish all of the staff that we came in to contact with were excellent, very polite and friendly.

10

J

21 avr. 2025

·

A séjourné 3 nuits

Me and my sister have had a 3 night easter weekend stay. The hotel is lovely and clean and has a lovely fragrant smell as you enter the lobby. The staff are friendly and helpful, nothing is a problem. The food is good and there is a lovely bar where you can relax and enjoy your drink, and we both had an amazing spa day. The hotel is 10 mins by taxi from the station, but is central for all you want to see and do. There are plenty of bars, cafes and restaurants. The zoo is 15 mins by taxi and was worth the trip. A most enjoyable day out. A most enjoyable weekend.

2

Home

25 août 2025

·

A séjourné 1 nuit

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.

4

Elaine

20 juil. 2023

·

A séjourné 2 nuits

Rooms very tired. Dirty carpet with stains Bathroom very poor condition Great location and staff pleasant Asked for toilet rolls and soap and received none Car park shut due to maintenance and sounded like an explosion in our room when they started work at 7 am Thankfully we were leaving that day as could not have stayed with that noise Our room was next to the car park

8

Nathan

5 juin 2025

·

A séjourné 2 nuits

Great location, limited staff interaction but what we did was great. Room is clean, if not a little shabby around the edges - small nicks and scuffs to most of the surfaces and walls in the bathroom.

10

Mark

4 juin 2024

·

A séjourné 2 nuits

Very clean, staff friendly and accommodating, parking good. Location excellent, facilities great, food very good

10

Graham

14 juil. 2023

·

A séjourné 1 nuit

Superb location just outside the city walls. Very friendly and helpful staff. Clean and stylish… perhaps the bedroom needed a little tlc (some tired looking wallpaper) but very comfortable. Very good breakfast. Would return

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses avec des lits confortables, mais le décor semble daté et certains points de vue ou l'attribution des chambres peuvent décevoir. Les clients mentionnent également une climatisation ou un chauffage inefficaces et le bruit de la circulation.

Avis de voyageur à ce sujet

6

Lee-Roy

16 nov. 2025

·

A séjourné 1 nuit

No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.

6

Miss Kathryn

18 nov. 2024

·

A séjourné 2 nuits

Great location, but rooms are outdated. I also booked a double but given a twin room

10

Mark

1 juin 2025

·

A séjourné 2 nuits

Staff are great, welcoming, friendly and helpful. Rooms are a good size but would be nice to be able to open a window

6

tina

29 juil. 2024

·

A séjourné 1 nuit

Our room definitely needed updating Reception area very nice

6

Benjamin

12 août 2025

·

A séjourné 2 nuits

A fine place to stay, location is great. The hotel itself though seems a little run down, rooms could possibly do with a little bit of a spruce up. Everything was clean and working but you can tell its probably due a freshen up some time soon.

4

Susan

16 nov. 2025

·

A séjourné 1 nuit

the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open

8

Mike

26 août 2025

·

A séjourné 2 nuits

Staff were all kind and helpful. Easily the hotels best attribute. Our room was a slight disappointment, with the view facing closed buildings and alleys. I'd probably ask for a room on the opposite side for a beautiful landscape view. The room felt in need of a refresh and livening up, but we did so much we really only showered and slept. Which were accommodated without issue.

6

Mark

11 avr. 2025

·

A séjourné 2 nuits

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.

8

Margaret

30 oct. 2023

·

A séjourné 2 nuits

Room was a little tired as was the bathroom, with shower over bath. Marks on carpet.

6

Mark

29 juin 2025

·

A séjourné 1 nuit

The beds were a single and not a super king and room was meant to be premium and it certainly wasn't that

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour son amabilité, son aide et son professionnalisme. En contrepartie, plusieurs critiques font état d'un enregistrement lent ou chaotique et de quelques lacunes occasionnelles en termes de réactivité.

Avis de voyageur à ce sujet

6

Jacqueline

21 août 2025

·

A séjourné 1 nuit

One person on reception on arrival with 9 people trying to check in. Another person showed up but chose to answer telephone rather than check people in. Had to wait 20 minutes on check in

10

Susan

27 juil. 2025

·

A séjourné 2 nuits

Excellent friendly staff throughout the hotel.

4

Yvonne

13 juil. 2025

·

A séjourné 1 nuit

Reception staff slow to the extreme, not helpful in the slightest, told lies would definitely not recommend to anyone. Bar staff not available. No staff greeted you at breakfast had to wait then not helpful

8

Lee

24 févr. 2024

·

A séjourné 1 nuit

Positives: Very well located for centre of city. Large tidy rooms Clean fresh looking hotel Polite staff Negatives Except for in the room, the rest of the Hotel was cold with the air conditioning on. Nearly everyone had their coats on! The car park is a little small, I needed to wait until someone left so I could get a space. Long wait at the bar (understaffed)

10

Brian

20 déc. 2024

·

A séjourné 1 nuit

Good hotel position in relation to the city centre. Just the answer for where we needed to be. We had lost our bank cards, but with a call at reception the receptionist made a call to Chester cathedral. The cards had been found. Absolutely perfect experience…….thank you.

10

Paul

3 oct. 2025

·

A séjourné 2 nuits

Excellent check in with good advice from Meg on places to eat in Chester.

10

Sally

26 juil. 2023

·

A séjourné 2 nuits

We booked this to meet up with family/friends not seen for years and years, perfect place and room was found for them too at short notice, restaurant made room even though they had a big party, food excellent, Special mention to Raj our waiter who went over and above with excellent service .also our friend had a birthday the next day & at breakfast this was made really special with cake/candles etc. really recommend we will be back

2

Home

25 août 2025

·

A séjourné 1 nuit

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.

10

Jim

1 mars 2025

·

A séjourné 1 nuit

All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.

8

Joseph

16 juil. 2025

·

A séjourné 2 nuits

Manager at this hotel puts customers above all else.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent emplacement central à quelques pas des commerces, du marché, de l'hippodrome et des sites touristiques de Chester. Certaines chambres sont exposées au bruit de la circulation ou de la ville.

Avis de voyageur à ce sujet

10

mark

10 mars 2025

·

A séjourné 1 nuit

Lovely hotel in a great location, we will return

10

David

11 nov. 2023

·

A séjourné 1 nuit

So close to city centre, perfect location

8

Lauren

14 avr. 2025

·

A séjourné 3 nuits

Great location and friendly staff

8

Andrew

15 avr. 2025

·

A séjourné 2 nuits

Very near the centre of Chester, this hotel is ideally situated for exploring the city.

10

Danny

30 mars 2023

·

A séjourné 3 nuits

Great location and amenities

10

Gail

7 mai 2024

·

A séjourné 3 nuits

Locates right beside the city centre. Excellent property.

10

kerry

7 avr. 2023

·

A séjourné 2 nuits

Great location. Friendly staff

10

John

28 mars 2025

·

A séjourné 2 nuits

For our first visit to Chester the hotel’s position was ideal, just a couple of hundred yards to the main streets.

10

Liberata

30 août 2024

·

A séjourné 2 nuits

The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.

10

Keith

25 sept. 2025

·

A séjourné 1 nuit

Breakfast was excellent. The proximity of the hotel to Chester centre is very good.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent salué pour sa qualité et son choix, et l'équipe peut répondre aux besoins alimentaires spécifiques. Les inconvénients incluent des boissons au bar chères, des retards occasionnels dans la qualité ou le service du dîner, ainsi que des frais de service automatiques.

Avis de voyageur à ce sujet

8

Ian

30 août 2024

·

A séjourné 2 nuits

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

8

Kevin

10 févr. 2025

·

A séjourné 2 nuits

Excellent location, friendly staff. Only downside was drinks prices very expensive

8

Simon

7 juin 2025

·

A séjourné 1 nuit

I expected a better cold buffet breakfast selection at a Crowne Plaza.

8

Josie

31 juil. 2023

·

A séjourné 2 nuits

I was charged a sevice charge for food this should ne displayed on menu Hotel nice rooms need a update

6

Mark

11 avr. 2025

·

A séjourné 2 nuits

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.

8

Alison

18 févr. 2025

·

A séjourné 2 nuits

Our stay was good but it was expensive to eat and drink in the hotel

10

Margaret

7 déc. 2024

·

A séjourné 4 nuits

Excellent hotel in the heart of the city centre. Only a short walk to many of the major attractions. The rooms in the hotel are large and very comfortable. There was a huge choice at breakfast and the possibility to order additional items like kippers! Only downside at the hotel is the cost of parking at £17 a night!

10

Naomi

22 déc. 2023

·

A séjourné 1 nuit

Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.

10

AMY

5 mai 2025

·

A séjourné 1 nuit

Lovely stay. Nice room.Very comfortable. Staff friendly. Gorgeous breakfast. Lots of choice. Even pancakes!

6

Nigel

8 janv. 2024

·

A séjourné 2 nuits

Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	96 $US
février	118 $US
mars	115 $US
avril	129 $US
mai	157 $US
juin	163 $US
juillet	141 $US
août	150 $US
septembre	157 $US
octobre	150 $US
novembre	157 $US
décembre	149 $US

di	lu	ma	me	je	ve	sa
1 $90	2 $150	3 $202	4 $192	5 $107	6 $109	7 $198
8 $92	9 $139	10 $161	11 $132	12 $123	13 $115	14 $244
15 $90	16 $119	17 $174	18 $166	19 $119	20 $234	21 $306
22 $102	23 $160	24	25 $155	26 $154	27 $187	28 $300
29 $111	30 $125

Crowne Plaza Chester by IHG

Prix pour Crowne Plaza Chester by IHG

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Standard, 2 lits une place

Chambre Standard, 1 grand lit

Chambre Standard, 1 grand lit et 1 canapé-lit

Chambre Premium

Chambre Premium, plusieurs lits

Chambre Premium, 1 grand lit

Chambre Premium, 1 grand lit, accès au salon club

Suite, 1 chambre (Super King)

Chambre Premium, 1 très grand lit, accès au salon club (Super King)

Chambre Premium, 1 très grand lit (Super King)

Chambre Standard, 1 très grand lit (Super King)

Chambre Standard

Avis des voyageurs sur Crowne Plaza Chester by IHG

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Chester ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $163	20 $482	21 $187	22 $116	23 $120	24 $210
25 $100	26 $146	27 $131	28 $128	29 $127	30 $162	31 $185