PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

All good for a great break

Pool closed for the season, and €10 for access to Wellness Center. Waste of money, cold jacuzzi and sauna was out of order. Noisy in the Buffet Restaurant. Over 30 mins of waiting to access booked breakfast time. Thin walls between the rooms, so woken up early to banging bed from room next door... The couple next door had a better morning at least.

Check in was not easy, hotel sent me an email before arrival but was in spanish and I cannot read spanish. On arrival i was told i should have checked in online and to wait. 25 minutes later, we checked in.. it was a very slow process, there were staff but they did not seem to want to help. Room was booked for 4, but set up for 2.. 2 towels, 2 pillows etc, I called reception 4 times to ask for extra and no one answered. I wandered down and was told someone would bring the requested items.. we went for a dip in the pool, 1.45 mins later headed back to the room, no extra towels/ bedding was there, having 3 kids, and two towels you can imagine there would be no towels left that were useable so I headed back to the reception and was told someone was on their way so I braved a shower, in the hope I would have a towel, 40 mins later.. no towel..i used a sopping wet one. Room was very old, bathroom wasnt at all clean, there were ants on the floor every morning.. I dont think it was a 4 star standard. We only stayed for 3 nights but I would have been disappointed if i had booked for a week or longer.. good points, breakfast was nice but you have to book a time slot which I was not told but realised after seeing a sign near the restaurant in Spanish and asked. We only used the pool once, we intended to on day 3 before we left but was told there are no facilities to show after so couldnt. Salou is lovely and we will be back, just not to this hotel

Great experience. Having the hotel makes the park experience more fun. I wish I had known about the water park not being included first though.

The rooms need an (heavy) overhauling. Dinner and breakfast absolutely good, service also