Name: Best Western Sugarland Inn
Address: 6330 East Riverpark Drive, Sugar Land, Texas, United States of America, Sugar Land, Texas, US
Price range: $89–$116 per night
Rating: 8.5

What guests think

At Best Western Sugarland Inn, travelers praise the friendly staff, often clean and quiet setting, convenient location near shops and the Smart Financial Centre, and solid complimentary breakfast, while recurring complaints cite elevator outages, housekeeping lapses, and various maintenance issues.

Rooms are often spacious and comfortable, though some feel dated with noisy or inefficient AC, thin walls, and worn pillows. Cleanliness is mixed, with reports of musty odors, pests, and missed cleaning alongside many clean stays. Facilities include a pleasant pool, but guests repeatedly encountered an out-of-service or shaky elevator and occasional gym or patio upkeep issues. Expect a convenient, quiet stay with decent value, but be prepared for occasional maintenance or cleanliness hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is generally appreciated and parking is easy, but the single elevator is frequently out of service or shaky, and the fitness room or patio cleanliness and maintenance are occasionally lacking.

Related guest reviews

8

Debra

May 21, 2025

·

Stayed 6 nights

We have stayed at this hotel every year. The entire staff is very friendly and accommodating. The one negative this time was the gym area was not clean. There were used paper cups on the floor, it was dusty and there weren’t any towels available.

10

Maria

May 20, 2024

·

Stayed 2 nights

The pool area was amazing

6

Robert

Jan 19, 2024

·

Stayed 1 night

Difficult to find. Located in the middle of a mostly residential area. Only one elevator and it is badly in need of maintenance. Bathroom has tiny bottles of shampoo; not hardly enough in there for one good hair washing. No bag for dirty clothes [always carry one with me]. At breakfast, one of the hotel employees was chatting with the other guests and he did not shut up for one solid minute...talked the entire time.

10

S

May 6, 2025

·

Stayed 4 nights

All staff members were very friendly and helpful. Breakfast was okay. Our room was spacious and clean. Only problem in the room was the freezer in the small fridge was iced over and the door couldnt open. My only complaint was the patio area was filthy. In my 4 days staying at the hotel it was never cleaned. The table was dirty with dried food and crumbs, the floor had spilled food, empty cups, used food containers, beer bottle caps, and a ton of cigarette butts along with unsmoked cigarettes. The pool area was very nice and clean with plenty of chairs and loungers.

8

Erin

Jul 11, 2024

·

Stayed 4 nights

Easy parking and not too far from Sugar Land. Good breakfast each day and friendly staff. Check in was easy and the other guests were diverse and respectful. Air conditioning wasn’t working in the fitness room and many of the machines had quirks. Walls are pretty thin in that each night before sleep I could hear conversations being held in the hall outside of my room.

10

Munna

Nov 24, 2024

·

Stayed 3 nights

Easy to find, shopping nearby, easy to pull in and out of..

8

Elmer

Aug 30, 2025

·

Stayed 4 nights

The hotel is nice and is away from the highway so you don’t have to worry about the noise. The room was very spacious and comfortable for our group of three, and breakfast it’s great, one of the best I have had in our travels. The only negative part of our stay was the lack of working elevator during our arrival and most of our time at the hotel, luckily it was fixed the day before our departure.

8

gilberto

Jun 29, 2023

·

Stayed 1 night

This was my first time staying here. Room 319 had a great working AC! The breakfast was good and very hot coffee! The swimming pool was clean. Will stay there again if ever in the area.

6

Kim

Aug 10, 2025

·

Stayed 1 night

It was a not bad stay except for elevators not working at the time, we had to climb stairs up to third floor with luggages which were extra work

8

Lori

Jul 31, 2025

·

Stayed 1 night

Stayed here many times because it’s a good location for us, but this hotel is in need of upgrades, including a new elevator.

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Cleanliness

Feedback on cleanliness is mixed: many report very clean rooms and public areas, while others cite odors, pests, stained linens, or dirty bathrooms.

Related guest reviews

4

Inas

Jun 15, 2024

·

Stayed 2 nights

The bathtub kept releasing brown liquid so we couldn’t shower. There is a stain in the corner of the room that looks like puke. No one vacuumed the room, there was a bunch of dirt. Someone, probably a housekeeper left a plastic large Stanley sized cup in the bathtub when they were changing our sheets. I think they were trying to fix the bathtub…not sure. The breakfast was good. Other than that, the room needs some tidying.

6

Melissa

Mar 9, 2025

·

Stayed 1 night

Let me start off by saying maybe all of the rooms aren’t this bad but I don’t think I have ever experienced a room as filthy as this one. Upon entering the non-smoking room it reeked strongly of marijuana, had dirty fingerprints all over the walls, especially the bathroom door and light switches. Hair on the bathroom floor and bed. And lastly, toothpaste on the outside of the bathroom door. All of these things were blatant and I cannot imagine why housekeeping would leave it this way. I would like to share pictures but unfortunately it doesn’t give me that option. I am one to overlook small things and never leave poor reviews but this is not one of those times that I can justify not saying something.

8

Emily

Dec 15, 2024

·

Stayed 1 night

The positive: The man working when we checked in was very friendly, helpful and professional. The negative: pubic hairs in the wash clothes and shower wall. The pillows are litterally toddler sized.

10

Jose

Jun 2, 2025

·

Stayed 2 nights

Great stay! The staff was very friendly and the hotel was very clean and close to stores.

4

Lori

Aug 8, 2025

·

Stayed 1 night

Breakfast is mediocre, no elevator, moved a chair in room and there was a beer bottle cap under the chair, so they don’t clean well, had 2 threadbare bath towels, 2 hand towels and NO washcloths, no tissues. Room feels damp and in need of upgrades.

8

Emily

Aug 25, 2025

·

Stayed 2 nights

Breakfast and front lobby was clean and neat. In the room I saw roaches The carpet was visibly dirty Leaky forcet

10

Nadine

Apr 25, 2024

·

Stayed 1 night

Spotless. Comfortable bed and pillows. Microwave and good size fridge. Quiet. Sourel the breakfast area cleaner let me have toast after I missed breakfast. So kind! Good location too.

10

laura

Feb 24, 2025

·

Stayed 1 night

The property was exceptionally clean and all appliances functioned properly.

2

Quentella

Nov 22, 2024

·

Stayed 5 nights

Smell like smoke.. Stuffy with smoke. Had to buy my own air fresher. Floor was not clean had a screw on the floor. I was not HAPPY at all. Didn't have a good feeling at night.

8

Herbert

Feb 20, 2023

·

Stayed 1 night

Looked clean but had something sticky on carpet. 2 towels had blood stains on them, exchanged both to get 1 that had another yellow stain.

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Rooms

Many rooms are spacious and comfortable, but several guests report thin walls, aging fixtures, and AC or heating problems, plus occasionally lumpy pillows or window coverings that don’t fully close.

Related guest reviews

10

Debra

May 7, 2025

·

Stayed 1 night

Check in staff friendly & efficient. Room clean, bed comfortable Breakfast is great, tasty, & several options. Staff very friendly

8

Justin

Sep 3, 2024

·

Stayed 2 nights

Overall a decent 2 star hotel with free breakfast and free parking and wifi. Felt like an updated/upgraded Motel. Stayed for 2 nights. Booked 3 rooms. One room (310) did not have the grey decorative pillows/runner on the bed like the other 2 rooms. Guess they ran out. Breakfast was average - Had a Yogurt machine which you can add granola to it. Sausage, Eggs were not fresh. Same exact items for 2 days in a row. Add a waffle machine like all the other hotels have. Shower and faucet knobs were old and crusty and hard to turn. White Bath Towels had rips/holes in them from many washing machine uses. Just buy new towels. Room 310 by the Elevator had rips on the sheets and towels had holes. See photos. Dirt in the corners. There was no house-keeping at night to change the sheets as they had stains/marks on them when we asked. We were given sheets and had to change them ourselves when we asked management. Also, we asked for a room AWAY from the elevator and got the room right NEXT to the elevator (Room 310) - thanks for listening to the request :/ Have someone contact us directly about our stay to discuss further.

8

Luann

Mar 3, 2024

·

Stayed 1 night

I booked the room for 3 adults, and we only had 2 bath towels, 2 hand towels , 1 wash cloth that was on the counter( not sure if used or not) . The air conditioner made noise and didn’t cool off the room .

8

Eve

Aug 5, 2025

·

Stayed 1 night

There was a bug in the bath tub. The bed was comfortable, but the stitching for the bedsheets were messed up. Other than that, I had a great visit.

8

Bradley

Mar 24, 2025

·

Stayed 1 night

Room was nice, bed comfortable. It was cool and the heater in the room didn't work. The front desk staff was nice and the breakfast was ok. The outside parking lot needed some power washing, it was getting stained/molder from the building run-off.

8

Elmer

Aug 30, 2025

·

Stayed 4 nights

The hotel is nice and is away from the highway so you don’t have to worry about the noise. The room was very spacious and comfortable for our group of three, and breakfast it’s great, one of the best I have had in our travels. The only negative part of our stay was the lack of working elevator during our arrival and most of our time at the hotel, luckily it was fixed the day before our departure.

8

Jason

Apr 18, 2024

·

Stayed 5 nights

Overall a nice hotel for the price. Walls are thin however, very noisy neighbors.

2

Nefi

Jul 13, 2025

·

Stayed 1 night

Bed was more like a box spring than cushioned.

10

David

May 19, 2025

·

Stayed 2 nights

The location was great and easy to get to. The only issue was a broken toilet seat. It was uncomfortable but everything else was fine the beds were comfortable. The pillows were lumpy but ok. We slept well. Also the curtains could not be closed.

8

Alondra

Jul 24, 2023

·

Stayed 1 night

It was a great stay however, when we checked into the room, the AC was off so it was extremely hot and it took over an hour to reach normal temperatures. We were just sweating and even had to take a cold shower to make it bearable. It would have been nice to get to a cool and comfortable room. Please consider this for future clients.

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Service

Service is widely described as friendly and accommodating. Occasional issues include limited overnight staffing, mis-keyed room access, slow resolution of maintenance problems, and housekeeping entering or missing rooms.

Related guest reviews

8

Blaze

Sep 1, 2024

·

Stayed 7 nights

The one front desk clerk keyed another guest to our room then tried to blame the guest for the mistake. Felt bad for the guest that entered our room by mistake. There was a dirty shirt left in our room from previous guests when we checked in. A few of the the staff made sure breakfast was wrapped up early even prior to 9am even while people were still trying to get breakfast. When trying to exit out room to check out the one staff lady was standing there waiting for us to exit… definitely made our stay on edge

10

Luis

Sep 17, 2024

·

Stayed 3 nights

Hotel is A all staff are always happy to help with a smile! Front office manager Joaquin is top notch, easy to communicate and ready to help! This will definitely be my go to hotel in all of Houston area!

10

SAHIBZADA

Sep 5, 2024

·

Stayed 9 nights

Clean, Quite and Staff responded to requests

8

Anna

Sep 3, 2024

·

Stayed 1 night

When we checked in, the first room we were assigned had not been cleaned. Once we reported it, they immediately assigned us another room. Also, the bed was harder than I would have preferred. Other than that, it was good stay.

10

Winchell

Oct 13, 2024

·

Stayed 2 nights

The stay was good, we didn’t really stay in the room since we were visiting family and only needed a place to sleep. They do need more staff at night time. There was only 1 staff to do everything at night and it’s inconvenient when there’s plenty of people who needs something.

10

Daniela

Mar 26, 2024

·

Stayed 2 nights

Amazing staff, clean room and common areas, we travelled with a child and having breakfast included was key, there was a nice variety. I would recommend to anyone going to Houston for the first time.

2

Melissa

Jun 21, 2025

·

Stayed 1 night

I prepaid a 1 night stay a month in advance through Hotels.com...no isues until the hotel sent me an invoice a few days before arrival for my 1 night showing it as unpaid, and a larger amount than my original amount. I confirmed that I had a reservation and they got paid twice. They charged me and I had already paid for it. Unable to get my money back. I do not trust this hotel.

10

Hagar

Oct 31, 2024

·

Stayed 6 nights

The staff was excellent polite and nice I came very late in the evening from being delayed at the airport and was looking for a ride. Contacted them several times and was very understanding and let me know my room was ready and just check in when I got there. Excellent Service

10

Carol

Aug 22, 2025

·

Stayed 2 nights

Everyone very nice and friendly

6

Suzanne

Dec 1, 2024

·

Stayed 5 nights

For three nights, the smoke detector in the hallway chirped all night despite being reported multiple times. On two separate days I needed to request bath towels as none were left. The breakfast area ran out of coffee leds. These are are simple managerial responsibilities to provide guidance, training, and adequate inventory. These details are important for guests.

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Location

Quiet, safe area close to restaurants, HEB/shops, and the Smart Financial Centre, with easy access to main roads while being set back from highway noise.

Related guest reviews

10

James

Feb 22, 2025

·

Stayed 5 nights

Good location to me

10

Jonathan

Sep 17, 2023

·

Stayed 1 night

Great hotel with friendly staff - ideally located for the concert at the Smart Financial Centre that we were going to.

10

Caitlin

Jun 29, 2025

·

Stayed 1 night

People were nice! Ac was good! Good area! HEB was across the street!

10

Naga

Jul 27, 2025

·

Stayed 1 night

A decent hotel and a convenient location

10

JUDITH

Dec 29, 2023

·

Stayed 1 night

Close to main roads but tucked away so that there is very little noise

8

Rick

Feb 19, 2024

·

Stayed 2 nights

The hotel is off the beaten path somewhat, but next to restaurants and a grocery store. It was quiet and clean in my opinion. I would go back.

10

Angie

Apr 20, 2025

·

Stayed 1 night

Really nice location. I will stay here again.

10

Valerie Sue

Jun 11, 2024

·

Stayed 5 nights

Loved the area and the customer service was excellent. Very safe..

10

Ubachi

Jul 2, 2025

·

Stayed 1 night

Stayed for 1 night to attend a show at the Smart Financial center which was about 8-10 min drive away. The hotel is in a central and nice location. Lots of restaurants close to the area which is very convenient. Room was spacious. Facilities were good Be aware, they charge $35 for early check-in. I enjoyed my stay overall and will definitely book it again if i have an event at that center.

10

Michael

Mar 19, 2023

·

Stayed 3 nights

Quiet and yet convenient to interstate and shopping.

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Dining

Complimentary breakfast is frequently praised for quality and variety, with several calling it one of the best. Some note it can be average or limited and ends early around 9am, with occasional items running out.

Related guest reviews

10

ismael

Mar 16, 2025

·

Stayed 1 night

we had a good night and very tasty breakfast in the morning

10

Veerabhadraiah

Oct 19, 2024

·

Stayed 2 nights

Stayed for two nights. Very convenient. Good staff. Reasonable breakfast. It could be improved.

8

Blaze

Sep 1, 2024

·

Stayed 7 nights

The one front desk clerk keyed another guest to our room then tried to blame the guest for the mistake. Felt bad for the guest that entered our room by mistake. There was a dirty shirt left in our room from previous guests when we checked in. A few of the the staff made sure breakfast was wrapped up early even prior to 9am even while people were still trying to get breakfast. When trying to exit out room to check out the one staff lady was standing there waiting for us to exit… definitely made our stay on edge

6

Joey

Jul 28, 2024

·

Stayed 2 nights

Towels were a bit worn. Breakfast was only until 9am even on weekend.

8

Justin

Sep 3, 2024

·

Stayed 2 nights

Overall a decent 2 star hotel with free breakfast and free parking and wifi. Felt like an updated/upgraded Motel. Stayed for 2 nights. Booked 3 rooms. One room (310) did not have the grey decorative pillows/runner on the bed like the other 2 rooms. Guess they ran out. Breakfast was average - Had a Yogurt machine which you can add granola to it. Sausage, Eggs were not fresh. Same exact items for 2 days in a row. Add a waffle machine like all the other hotels have. Shower and faucet knobs were old and crusty and hard to turn. White Bath Towels had rips/holes in them from many washing machine uses. Just buy new towels. Room 310 by the Elevator had rips on the sheets and towels had holes. See photos. Dirt in the corners. There was no house-keeping at night to change the sheets as they had stains/marks on them when we asked. We were given sheets and had to change them ourselves when we asked management. Also, we asked for a room AWAY from the elevator and got the room right NEXT to the elevator (Room 310) - thanks for listening to the request :/ Have someone contact us directly about our stay to discuss further.

10

Rodney

May 19, 2024

·

Stayed 1 night

The ham and cheese omelets for breakfast were excellent

10

Shanna

Apr 10, 2024

·

Stayed 5 nights

It was great! The hotel staff was very nice. The breakfast options were really good!

10

Rebecca

Oct 2, 2023

·

Stayed 3 nights

The breakfast was wonderful and tasty all 3 mornings I stayed there.

10

Christine

Jul 15, 2023

·

Stayed 1 night

Everything about it was good. The breakfast was one of the best I have ever had at a facility that provides a free breakfast.

8

Elmer

Aug 30, 2025

·

Stayed 4 nights

The hotel is nice and is away from the highway so you don’t have to worry about the noise. The room was very spacious and comfortable for our group of three, and breakfast it’s great, one of the best I have had in our travels. The only negative part of our stay was the lack of working elevator during our arrival and most of our time at the hotel, luckily it was fixed the day before our departure.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$87
February	$97
March	$105
April	$99
May	$107
June	$142
July	$100
August	$95
September	$90
October	$94
November	$101
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $96	15 $89	16 $95	17 $96	18 $95	19 $96
20 $105	21 $105	22 $106	23 $105	24 $106	25 $103	26 $103
27 $106	28 $105	29 $106	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $103	3 $101
4 $105	5 $106	6 $107	7 $105	8 $105	9 $103	10 $101
11 $106	12 $108	13 $108	14 $104	15 $112	16 $101	17 $100
18 $104	19 $105	20 $105	21 $112	22 $105	23 $103	24 $107
25 $116	26 $112	27 $105	28 $105	29 $112	30 $109	31 $103

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Refrigerator & Microwave)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible (Refrigerator & Microwave)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Best Western Sugarland Inn

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Prices for upcoming dates