Name: Holiday Inn Express Hotel & Suites Mattoon by IHG
Address: 121 Swords Drive, Mattoon, Illinois, United States of America, Mattoon, Illinois, US
Price range: $98–$186 per night
Rating: 7.32

What guests think

Reviews of Holiday Inn Express Hotel & Suites Mattoon by IHG describe a convenient location and generally friendly staff, but also note an aging property with frequent pool closures and various maintenance issues affecting rooms, TVs, HVAC, and bathroom fixtures.

Cleanliness feedback is mixed, with reports of stained carpets, moldy odors, and occasional housekeeping lapses alongside mentions of clean rooms and public areas. Breakfast quality varies from well stocked and tasty to limited or unavailable on some mornings; the breakfast host is frequently praised. Expect a convenient stopover with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are often closed or unheated, with other maintenance disruptions noted; snow removal in the parking lot drew criticism. Pet friendly, though one guest reported a dog in the breakfast area.

Related guest reviews

10

Wendi L

May 5, 2024

·

Stayed 2 nights

The oool and hot tub were closed and have been for months due to an exhaust fan not working. We stayed an extra night so we could enjoy these amenities

10

Bert

Nov 10, 2024

·

Stayed 1 night

The pool and hot tub no heat

6

Raquel

Jun 7, 2025

·

Stayed 3 nights

The property was clean enough. The water did have a distinct odd smell. The breakfast was not very good and they also closed it early, they also did not have breakfast one of the mornings. The pool is freezing.

6

Cody

Jan 6, 2025

·

Stayed 1 night

The only down fall was that the pool heater was broke and the heat to the room the pool was in was also broke. It was a blizzard outside. Children couldn’t enjoy the pool.

4

Victoria

Jan 11, 2025

·

We stay at Holiday Inn Expeess hotels all of the time and they’re usually awesome but this one definitely is not. We checked in to the hotel during after a snowstorm expecting to be able to use the pool that is advertised and lo and behold, it’s closed….no notification to let us know, no money off of our stay, just “I’m sorry”. It’s a very old looking hotel and was definitely not worth the $175/night I had to pay.

2

Jennifer

Mar 20, 2023

·

Stayed 2 nights

I called ahead of time to confirmation of pool working they said yes Get there and it’s been closed for a week

8

Jose

Dec 9, 2025

·

Stayed 2 nights

As always it was good stay, just this time the TV did not work, they have a weird system and did not work the two days that I stayed. Breakfast was good, and they need to do a little more effort to clean the snow in the parking lot.

6

Justin

Jan 18, 2025

·

Stayed 1 night

Lobby and staff were friendly, we utilized the dining area and staff was accomodating. Pool was outbofvorder due to frozen pipes. We stayed in a king size room. The mattress was very uncomfortable. Hotel should look at updatiing mattress.

6

David

Jul 9, 2024

·

Stayed 3 nights

Pool was unavailable, there were roofers working from 7am and the breakfast was really poor quality.

4

Chelsea

Jun 11, 2025

·

Stayed 1 night

The pool heater was broken. The breakfast was terrible. They had no milk, no pancakes, limited options. They are recently under new management but this is no excuse. We were in town for a weekend softball tournament so there were multiple families. Shame on the new management for failing their customers.

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AI-generated summary based on recent guest reviews

Cleanliness

Reports range from clean rooms and public areas to stained carpets, moldy odors, and housekeeping lapses; some cleanliness issues were seen in common areas and the pool.

Related guest reviews

2

Grace

Jan 6, 2025

·

Stayed 1 night

Booked two rooms. One had visible urine and toilet paper left in bathroom commode.

8

Chris

Jan 14, 2024

·

Stayed 1 night

Was clean except for stains on carpet in our room. Looks just needed a good shampooing.

10

Leslie

Oct 24, 2023

·

Stayed 1 night

Nice hotel. Clean. Good breakfast

4

Ellen

May 15, 2023

·

Stayed 1 night

I gave this a poor rating because of the condition of our room. First of all, our coffee pot was missing. There were stains all over the carpet, the desk chair had spilled food on it, there was mold in the corners of the shower and the tv didn’t work. Otherwise the bathroom and towels were clean and bed was clean and comfortable. The lobby and breakfast area were fine.

2

Susan

Jul 29, 2025

·

Stayed 1 night

The room smells so bad it makes me gag. I woke up at 2am gagging! There were bugs in the oool. Huge bugs att the bottom and top of the pool. I cleaned it before I would let my kids in it. The worst part is the smell in the room! The bathroom is even worse! Disgusting!

6

Wilburn Leon

Oct 2, 2025

·

Stayed 1 night

Room looked like there may have been dog poop in the corner. Staff was very friendly. Elevator floor was sticky and did not smell very good. Did not eat breakfast left before dining area opened.

10

Roy D

Nov 18, 2023

·

Stayed 1 night

Very nice stay. Got in late in evening but room was super comfortable. Very clean and nicely decorated. Breakfast was good.

4

Kristen

Dec 29, 2022

·

Stayed 19,347 nights

Bed sheets were not changed. There was black pieces of something and hair in the bed. The pillow had makeup or something on it. The bathroom didn’t look completely clean. Housekeeping was rude and found in my room when sign stated do not disturb on door.

6

Cathy

Sep 18, 2025

·

Stayed 1 night

I was dissappointed in the room, it had a stale moldy smell. I was expecting better for the money. We travel to this area several times a year, we will not stay again.

6

Jane

Nov 4, 2024

·

Stayed 2 nights

There appeared to be a homeless person they were allowing to sleep on the couch in the dining area. They next morning there was a blood stain on the couch that was not cleaned up until after the dining room closed. Also, there was a towel placed in the door to the pool overnight without anyone checking on it and removing it. There was also blood in the men’s bathroom by the pool. They apparently do not check common areas at the hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with worn furnishings and several maintenance issues (HVAC, plumbing, slippery tubs, and TV problems). Some guests found beds comfortable with labeled pillows, but others reported soft or uncomfortable mattresses and noise through walls.

Related guest reviews

4

Tarvers

Oct 3, 2024

·

Stayed 1 night

The room was extremely cold and the heat didn't work in the room and they didnt have anymore rooms available.

8

Mary

Oct 20, 2024

·

Stayed 1 night

Bed was way to soft, very uncomfortable.

2

RAVIRAJ

Nov 7, 2025

·

Stayed 1 night

Bad rooms and bathrooms. Very dated. Would not recommend

6

Howard

Jun 23, 2025

·

Stayed 1 night

Nice hotel but not up to normal Holiday Inn standards. Needs updating but clean and comfortable.

6

Charles

Jul 14, 2024

·

Stayed 1 night

The ac in the first room didn't work. The lady at the front desk did a great job getting us into new room. The tvs are old and dated. The pool.was closed for maintenance. The breakfast was very good.

6

Bradley

Jun 2, 2023

·

Stayed 1 night

This hotel needs updating very badly. Looking very tired to say the least. Carpet was ripped in spots, furniture was worn, dirty and frayed. Bathroom wall had plaster patches on it. Bedroom door had a hole in it which they put tape over. Charged way too much for a one night stay ($200) I would not recommend this hotel to anyone. Shocked that a hotel chain such as Holiday Inn wouldn’t keep their properties in better condition.

6

judy

Jan 14, 2024

·

Stayed 1 night

Our window leaked. 0ur heater made alot of unnecessary noise.

6

Christy

Aug 31, 2025

·

Stayed 1 night

Did not like a big black dog coming to breakfast (allergies). Liked the location by the highway for easy traveling. No one was at the front desk when we arrived, so I rang the bell. The girl asked us to wait while she put rewetting drops in her eyes, apologized profusely, and continued to talk the whole time she checked us in. We got the information we needed and then some. Wish there were an exhaust fan in the bathroom. Liked the refillable bottles of soap instead of little plastic bottles. Room smelled moldy (allergies). Man in neighboring room snored through the walls. Good pillows. We like that the whole place is nonsmoking (allergies). Toilet didn’t fully flush until I messed with it. The wall by the bathtub in 216 has apparently been softened by water from the tub and needs to be spackled, sanded and painted. Overall it was fine; we don’t expect an experience like The Four Seasons when we’re just doing an overnight in Mattoon.

10

Cyndi

May 14, 2024

·

Stayed 2 nights

The bed was very comfortable and I liked how the soft and firm pillows were marked.

8

Alex

Apr 19, 2025

·

Stayed 1 night

Good area, lots of shopping and dining options, rooms are a bit dated but clean

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Service

Many guests praise friendly, accommodating staff and efficient check in, but others experienced absent or rude front desk service, overbooking or communication issues, and billing confusion.

Related guest reviews

8

Donna

Mar 8, 2025

·

Stayed 1 night

After paying for my room when I booked it, I was still required to pay an additional $20 on arrival. It would have been nice to have this information ahead of time. However the front desk staff was excellent.

8

Melissa

Jul 29, 2025

·

Stayed 1 night

Great staff that went above and beyond for us!

10

Steve

Jun 6, 2025

·

Stayed 1 night

The check in process was great.

6

Claudia

Aug 2, 2023

·

I had one Front Desk person who was excellent, friendly, welcoming --- I had a second Front Desk person who was inconsiderate and pretty rude about a misunderstanding re: making my hotel reservation via Expedia. Very unhelpful. And all of us who spent time in the breakfast area at the restaurant enjoyed and appreciated the hostess (Betty?) She was fantastic. Hotel needs a few updates (I had 2 broken tiles in my bathroom and saw no safety bars in the shower)

10

Lora

Apr 10, 2024

·

Stayed 1 night

Front desk staff was very friendly and efficient!

10

Eulalia

Jul 21, 2024

·

Stayed 1 night

Quick and painless checkin with a very pleasant employee. The rooms are clean and comfortable. Overall a very good stay.

2

Brady

Apr 9, 2024

·

Stayed 2 nights

Walked to check in later in the evening with my wife. First we stood there for 10+ mins, rang front bell twice. Finally we hear someone come out from the back, could hear them very clearly blow their noise. Finally yelled hello after 2 mins, “I’ll be right there!” I finally was able to ask for check in. “You didn’t get our call?” My phone was on me all day. No dead service. Phone number correct. No I said. They had been overbooked and no one reached out. It’s almost midnight and it’s the night before the Eclipse, everybody was booked up! Ended up staying somewhere 30 miles out! I understand being overbooked but let me know! Send a email as well, or hsve it canceled.

8

Sandy

Apr 2, 2023

·

Stayed 1 night

I like the location, it was quiet, clean. I did not like that the front desk staff were very new and attempting to bill me twice when checking out.

10

Susan

Apr 18, 2025

·

Stayed 2 nights

Lady at front desk helped me with 3rd party booking mishap.

10

Tiffanie

Jan 12, 2025

·

Stayed 1 night

Very friendly and accommodating..

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AI-generated summary based on recent guest reviews

Location

Convenient off the interstate and close to shopping and dining; generally quiet and easy to access.

Related guest reviews

10

Melissa

May 26, 2024

·

Stayed 2 nights

Perfect location! Clean property!

10

Marjorie

Jun 2, 2023

·

Stayed 3 nights

We found the motel much better staffed than the last time we were here, Everything was very comfortable and the location is so convenient .

10

Jan

Aug 9, 2024

·

Stayed 1 night

Location

6

Christy

Aug 31, 2025

·

Stayed 1 night

Did not like a big black dog coming to breakfast (allergies). Liked the location by the highway for easy traveling. No one was at the front desk when we arrived, so I rang the bell. The girl asked us to wait while she put rewetting drops in her eyes, apologized profusely, and continued to talk the whole time she checked us in. We got the information we needed and then some. Wish there were an exhaust fan in the bathroom. Liked the refillable bottles of soap instead of little plastic bottles. Room smelled moldy (allergies). Man in neighboring room snored through the walls. Good pillows. We like that the whole place is nonsmoking (allergies). Toilet didn’t fully flush until I messed with it. The wall by the bathtub in 216 has apparently been softened by water from the tub and needs to be spackled, sanded and painted. Overall it was fine; we don’t expect an experience like The Four Seasons when we’re just doing an overnight in Mattoon.

8

Matthew

Aug 1, 2025

·

Stayed 1 night

Good location

8

Shelley

Aug 13, 2024

·

Stayed 1 night

It was convenient for the location.

10

Tom

Aug 31, 2024

·

Stayed 1 night

Easy to fi d off of the interatate. Near wveeythi g.

10

Sue

Sep 24, 2025

·

Stayed 1 night

Nice hotel, good location

8

Sandy

Apr 2, 2023

·

Stayed 1 night

I like the location, it was quiet, clean. I did not like that the front desk staff were very new and attempting to bill me twice when checking out.

8

Alex

Apr 19, 2025

·

Stayed 1 night

Good area, lots of shopping and dining options, rooms are a bit dated but clean

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from well stocked and tasty to limited, poor quality, or unavailable on some mornings; the breakfast host is frequently praised.

Related guest reviews

6

Raquel

Jun 7, 2025

·

Stayed 3 nights

The property was clean enough. The water did have a distinct odd smell. The breakfast was not very good and they also closed it early, they also did not have breakfast one of the mornings. The pool is freezing.

10

Robyn

Sep 15, 2024

·

Stayed 2 nights

The breakfast was delicious and kept well-stocked. The room was very clean and so was the lobby. Only negative was a couple employees standing near the front doors smoking every time we came and left. They were trying to hide it, but a non-smoker could smell it from thirty feet away. Perhaps they should provide an outdoor smoking area in a less traveled area.

10

Leslie

Oct 24, 2023

·

Stayed 1 night

Nice hotel. Clean. Good breakfast

10

Janet

May 11, 2024

·

Stayed 2 nights

Last minute reservation bc Super 8 was not in acceptable condition for us. Holiday Inn Express was great from the moment we arrived. Clean, friendly and great breakfast!

8

Jose

Dec 9, 2025

·

Stayed 2 nights

As always it was good stay, just this time the TV did not work, they have a weird system and did not work the two days that I stayed. Breakfast was good, and they need to do a little more effort to clean the snow in the parking lot.

10

Rachel

Dec 29, 2024

·

Stayed 1 night

Short overnight stay. Friendly staff and clean rooms. Breakfast was good and had sever choices.

8

Kathryn

Aug 2, 2025

·

Stayed 2 nights

Convenient and friendly. Good complimentary breakfast.

6

David

Jul 9, 2024

·

Stayed 3 nights

Pool was unavailable, there were roofers working from 7am and the breakfast was really poor quality.

4

Chelsea

Jun 11, 2025

·

Stayed 1 night

The pool heater was broken. The breakfast was terrible. They had no milk, no pancakes, limited options. They are recently under new management but this is no excuse. We were in town for a weekend softball tournament so there were multiple families. Shame on the new management for failing their customers.

8

Maury

Feb 28, 2023

·

Stayed 1 night

Property dated. Breakfast host was very friendly!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$121
March	$124
April	$123
May	$133
June	$117
July	$106
August	$110
September	$136
October	$137
November	$120
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $156	17 $147	18 $147	19 $142
20 $116	21 $116	22 $125	23 $116	24 $116	25 $186	26 $147
27 $99	28 $104	29 $104	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $126	3 $110
4 $98	5 $118	6 $122	7 $122	8 $104	9 $138	10 $139
11 $143	12 $147	13 $156	14 $156	15 $151	16 $144	17 $160
18 $149	19 $107	20 $112	21 $126	22 $112	23 $173	24 $164
25 $138	26 $126	27 $129	28 $108	29 $98	30 $134	31 $134

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed with Sofa Bed (Wet Bar)

Standard Room, 2 Twin Beds, Accessible (Communication Accessible)

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed (Low Floor, Wet Bar)

Standard Room

Suite, 1 King Bed with Sofa Bed, Corner (Wet Bar)

Suite, 1 King Bed with Sofa Bed (Wet Bar)

Suite, Multiple Beds (Wet Bar)

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Mattoon by IHG

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Prices for upcoming dates