Name: Best Western - Mattoon
Address: 1416 Broadway Ave E, Mattoon, Illinois, United States of America, Mattoon, Illinois, US
Price range: $89–$135 per night
Rating: 7.6

What guests think

At Best Western Heartland Inn, many guests praise friendly staff, clean rooms, and a satisfying hot breakfast, while others report ongoing renovations, a closed pool, and various maintenance issues such as false alarms, elevator problems, and spotty Wi-Fi or TV.

Many found beds comfortable and rooms quiet, but temperature control, hot water, and odors are inconsistent across rooms. Cleanliness is often praised, yet several reviews cite dirty bathrooms or pests. Good choice for a quick stop if you can accept ongoing work and occasional maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool has been closed and the property has ongoing renovations, sometimes causing paint smells and daytime noise. Guests also report elevator issues, repeated alarm disturbances, and occasional hot-water shortages.

Related guest reviews

10

Judy

Oct 16, 2023

·

Stayed 1 night

The desk clerk was friendly. The beds were comfortable. The rooms were clean. The room temperature was easy to change. The smoke alarm, though, blinks above the bed. We did not sleep well because of this. Also, the elevator did not work properly. The button to the second floor doesn’t easily register 2. Eventually we were able to get to the second floor. The pool was not working. We chose the hotel because pool was in the description.

6

Robert

Mar 15, 2024

·

Stayed 2 nights

Disappointed the pool was closed

10

Tara

Apr 9, 2024

·

Stayed 1 night

We had a night here before solar eclipse and the place was packed. Staff kept everything running smoothly (especially Celeste, Megan and Rose) who welcomed everyone. Had a few glitches with the internet (probably too many users) but the rehabbed property was good, beds were new and wonderful. Pool is under construction. Property looks a little plain from the outside, but the inside is good and fresh.

6

Mike

May 21, 2024

·

Stayed 1 night

The hotel was very clean. Comfortable beds. The breakfast was good. But our toilet was leaking on the floor every time we flushed. And we had no hot water. We had to take cold showers. When we checked out the receptionist said they did not have enough hot water capacity for a full hotel.

6

Victoria

Sep 30, 2024

·

Stayed 1 night

Pool not available - so if traveling with kids probably not the place to stay

8

Bethany

Nov 12, 2023

·

Stayed 3 nights

Room was nice clean and comfortable. But there was a ton of construction going on. Especially during the day. So the couple afternoons I went back to my room early (3-4pm) there was a lot of construction noise and new paint smell that lingered. So hopefully they’ll be done soon and it will be nicer

8

Niki

Mar 12, 2024

·

Stayed 2 nights

The pool was out of order and didnt know til after i already paid. Tv and channels are junk. The bed and pillows were great and comfy.

4

Julie

Mar 14, 2024

·

Stayed 3 nights

Room dirty. Pool closed

6

RICK

May 7, 2025

·

Stayed 1 night

I didn’t like checking in and then finding out the entire hotel is basically under construction due to a water pipe burst, and my room and third floor smell like a paint warehouse and lamps from rooms in the hallways. When I booked my room there was no explanation that this hotel is under construction. I would never of booked here if I knew this. And probably will never stay at a Best Western again.

2

Brian

Sep 27, 2023

·

Stayed 1 night

First, the location was hard to find. Secondly, my room was ok however very limited choices in TV channels. A fire alarm went off at 10 p.m. Apparently it was due to the steam coming from the shower that I just took. The elevator was broken. When I pressed the 2nd floor button it took me to the 3rd floor 3 times. Then I walked down a flight of steps to my room. Very inconvenience. Breakfast had limited options. Also, the rooms aren't quiet from other rooms. When I explained all my issues with the front desk in the morning, I was offered a free bottle of water. I would have expected more compensation than that since I paid over $120 for basically 14 hrs.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and common areas, with some noting daily service. However, several guests reported dirty bathrooms, lingering odors, and occasional bugs, so cleanliness feels inconsistent.

Related guest reviews

10

Nichole

Dec 5, 2023

·

Stayed 1 night

Stayed only one night and thought it was very clean, quiet and the staff was excellent.

2

Stephanie

Jul 6, 2025

·

Stayed 3 nights

Fire department was there when I arrived because the fire alarm was activated. At 5:00 am it was activated again. Everyone was woken up for another false alarm. I changed hotels! And NOT clean!

10

Sondra

Nov 27, 2023

·

Stayed 2 nights

The staff was so friendly, the rooms were clean and fresh, and the location was perfect! Quiet and tucked away with absolutely no issues at all! Remodeling is nice! I’d definitely stay again and recommend!

4

Rosalind

May 14, 2025

·

Stayed 1 night

When I got to my room it had sh**t particles in the toilet,hair in the tub and room carpet was not vacuum! The service was pleasant and nice.

4

JOHN

Jul 16, 2024

·

Stayed 1 night

Bugs in bathroom, room is in need of refresh

10

Michael

Oct 14, 2024

·

Stayed 4 nights

This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.

10

Gina

Jul 21, 2024

·

Stayed 2 nights

Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit

2

Brenda

Aug 27, 2023

·

Stayed 1 night

The Hotel looked nice from the outside. Inside was the problem. The beds were not comfortable. There was not a bottom sheet on the bed. We had the option to change rooms. I decided to stay in the room. After traveling changing rooms was not in our plans. We got sheets from an employee and put it on the bed ourselves. I hadn't noticed the bathroom problems until the next morning. The bathroom ceiling had water stains. Mold on the walls. There was a storm at night. When I went to the bathroom the next morning there was water on the floor.

10

Angela

Nov 8, 2024

·

Stayed 1 night

Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.

6

Julie

May 13, 2024

·

Stayed 4 nights

The staff was friendly. The room was very quiet and we slept well. But, the bathtub looked dirty and there was no hot water. The channel selection on the TV was very limited.

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AI-generated summary based on recent guest reviews

Rooms

Beds are often comfortable and many found the rooms quiet. However, room conditions vary with reports of faulty temperature control or hot water, odors, intrusive alarm lights, limited TV or slow Wi-Fi, and a few significant maintenance issues like uneven floors or sticking doors.

Related guest reviews

6

Kyle

Oct 8, 2023

·

Stayed 1 night

The property has been remodeled but the door to our room stuck and had to be pushed open and pulled closed. In the middle of the ceiling of our room was a fire alarm that had a strobe light. The strobe flashed about every 20-30 seconds and was very disruptive to sleep. If this isn’t corrected I wouldn’t recommend staying here.

4

Matthew H

Jun 8, 2025

·

Stayed 1 night

I think I may have gotten catfished by the overall rating. The original and replacement rooms both smelled like sweat and musty body odor, and the shower didn’t work. I will say the staff were friendly and inviting though.

6

Mike

May 21, 2024

·

Stayed 1 night

The hotel was very clean. Comfortable beds. The breakfast was good. But our toilet was leaking on the floor every time we flushed. And we had no hot water. We had to take cold showers. When we checked out the receptionist said they did not have enough hot water capacity for a full hotel.

4

Troy

Sep 23, 2025

·

Stayed 1 night

The floor is sinking away in room 313. All the furniture is leaning as the floor slopes from both walls to the center of the room.

4

Lita

Nov 28, 2025

·

Stayed 1 night

Room temperature. Thermostat in both rooms booked do not work. Set to 67 degrees made it feel like 90. Neither my aunt nor I slept more than an hour at a time with the constant need to get up and turn the heaters on (if it got cold while being off too long) or off (if left on too long making the rooms stifling hot) never again.

10

Paul

Sep 14, 2025

·

Stayed 1 night

Quiet

8

Niki

Mar 12, 2024

·

Stayed 2 nights

The pool was out of order and didnt know til after i already paid. Tv and channels are junk. The bed and pillows were great and comfy.

8

Paul

Apr 13, 2024

·

Stayed 2 nights

Nice place with very nice staff/manager. Wifi could be better.

6

Steven

Aug 23, 2025

·

Stayed 1 night

My room was clean but had a musky/mildewy smell.

10

Hailey

Sep 22, 2025

·

Stayed 2 nights

Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and honest. A minority experienced communication or billing issues and wished for clearer advance notice about closed amenities.

Related guest reviews

10

Tasha

May 11, 2025

·

Stayed 1 night

Staff was amazing

10

Nichole

Dec 5, 2023

·

Stayed 1 night

Stayed only one night and thought it was very clean, quiet and the staff was excellent.

10

Tara

Apr 9, 2024

·

Stayed 1 night

We had a night here before solar eclipse and the place was packed. Staff kept everything running smoothly (especially Celeste, Megan and Rose) who welcomed everyone. Had a few glitches with the internet (probably too many users) but the rehabbed property was good, beds were new and wonderful. Pool is under construction. Property looks a little plain from the outside, but the inside is good and fresh.

10

Hope

Nov 6, 2025

·

Stayed 3 nights

Clean room, great staff, great breakfast

4

Suzzanne

Sep 16, 2024

·

Stayed 2 nights

I would rather share what was wrong. 1. charged for my esa dog, wouldnt even look at my paperwork. was told at checkin it would be $40 a $50 deposit for incidentals put on my card and that i would get my $50 back at check out at check out i was charged $40 per night. giving me a refund of $10. get down the road only to see i was in fact charged $90 at check in and another $83 at checkout supposedly the $97 will go back on my card. we will see. 2. on day 2 i go back to the room only for the ac to not work. i attempted to call the desk multiple times to no avail. the desk clerk was outside talking every time i would look out the window. i attempted to contact the property multiple times before arriving to check on pet policy regarding registered service animals, i never received no response. had i known it was going to cost me as much as it did i would have brought her crate and made other arrangements. then being told it was one price upon check in to find out it was a completely different price at check out is unacceptable.

10

Gina

Jul 21, 2024

·

Stayed 2 nights

Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit

10

Ted

Oct 10, 2024

·

Stayed 1 night

Honest people there, i forgot to get the $50 deposit when i left and the called me and mailed it to me

2

Isiah

Mar 12, 2024

·

Stayed 2 nights

I didn’t even stay there because the place was trash and y’all still took my money the guy at the desk I asked if the pool worked 5 times before I paid and then as soon as I paid he said it doesn’t work then I paid for two beds and he tried giving me a room with only one bed I just want my money back

2

Brian

Sep 27, 2023

·

Stayed 1 night

First, the location was hard to find. Secondly, my room was ok however very limited choices in TV channels. A fire alarm went off at 10 p.m. Apparently it was due to the steam coming from the shower that I just took. The elevator was broken. When I pressed the 2nd floor button it took me to the 3rd floor 3 times. Then I walked down a flight of steps to my room. Very inconvenience. Breakfast had limited options. Also, the rooms aren't quiet from other rooms. When I explained all my issues with the front desk in the morning, I was offered a free bottle of water. I would have expected more compensation than that since I paid over $120 for basically 14 hrs.

10

Angela

Nov 8, 2024

·

Stayed 1 night

Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.

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AI-generated summary based on recent guest reviews

Location

Convenient for Eastern Illinois University and close to restaurants and stores; several guests liked the quiet, tucked-away setting. A few found the property hard to locate or said the listed address misled directions.

Related guest reviews

10

Pat & Dan

May 25, 2024

·

Stayed 1 night

Location and friendly staff

10

Jennifer

May 24, 2025

·

Stayed 2 nights

This is our 2nd year in a row staying here. It’s clean close to Eastern Illinois University. We will be back next year.

4

Kelly

Aug 6, 2024

·

Stayed 1 night

Facility was clean the breakfast bar nice. The AC in Rm 200 did not get cool enough. The address to the hotel on Broadway St takes you to an empty lot- not fun late at night. The $50 deposit process should have been automatically applied when I presigned for the rm, especially since the presign process was supposed to speed up check-in process. Front desk staff did not speak clearly and did not smile once at check-in or in the morning at checkout, although he did say Good morning which I appreciated.

8

debbie

Sep 24, 2023

·

Stayed 2 nights

The Best Western- Heartland in Mattoon, IL is Very safe, clean, convenient Hotel close to restaurants and stores. Customer Service was helpful, knowledgeable and friendly.They offered and delivered a great hot breakfast. At the current time the pool was closed for repairs, which we would have used. We would definitely stay again.

10

Sondra

Nov 27, 2023

·

Stayed 2 nights

The staff was so friendly, the rooms were clean and fresh, and the location was perfect! Quiet and tucked away with absolutely no issues at all! Remodeling is nice! I’d definitely stay again and recommend!

6

Aurimas

Apr 9, 2024

·

Stayed 2 nights

Great location and amenities, but not without issues. I know this is a pet friendly property, but our room should not smell like a wet dog. The towels are way too rough, and need to be replaced. One of the trolleys was falling apart. The pool has been out of order for months, that's unacceptable.

8

theresa

Sep 15, 2025

·

Stayed 1 night

Stopped for a quick overnight during a road trip.

8

Lydia

Aug 15, 2023

·

Stayed 3 nights

This hotel was once a Hampton Inn and i was a regular guest there when i came to town. They have improved it greatly. Clean comfortable and affordable.

10

MARIE

Aug 19, 2023

·

Stayed 2 nights

The location and friendly workers. Awesome breakfast a great selection

2

Brian

Sep 27, 2023

·

Stayed 1 night

First, the location was hard to find. Secondly, my room was ok however very limited choices in TV channels. A fire alarm went off at 10 p.m. Apparently it was due to the steam coming from the shower that I just took. The elevator was broken. When I pressed the 2nd floor button it took me to the 3rd floor 3 times. Then I walked down a flight of steps to my room. Very inconvenience. Breakfast had limited options. Also, the rooms aren't quiet from other rooms. When I explained all my issues with the front desk in the morning, I was offered a free bottle of water. I would have expected more compensation than that since I paid over $120 for basically 14 hrs.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is consistently praised for quality and selection. A few noted minor drawbacks such as limited options at times or difficulty heating certain items.

Related guest reviews

8

Robert W

Sep 15, 2023

·

Stayed 1 night

Nice facility with good breakfast

10

Flor

Mar 25, 2024

·

Stayed 2 nights

Excellent hotel with great customer service. It was clean and nice. Breakfast was good too.

10

Hope

Nov 6, 2025

·

Stayed 3 nights

Clean room, great staff, great breakfast

6

Beverly

Aug 24, 2024

·

Stayed 1 night

Breakfast had a good variety except no microwave to heat cold, hard cinnamon roll. Towels were thin and rough. Like sandpaper!

8

debbie

Sep 24, 2023

·

Stayed 2 nights

The Best Western- Heartland in Mattoon, IL is Very safe, clean, convenient Hotel close to restaurants and stores. Customer Service was helpful, knowledgeable and friendly.They offered and delivered a great hot breakfast. At the current time the pool was closed for repairs, which we would have used. We would definitely stay again.

10

Ruby

Mar 10, 2024

·

Stayed 2 nights

The staff was amazing The breakfast was the best out of all the hotels we have stayed It was fresh the eggs was hot and not runny scrambled eggs bacon was burnt the sausage gravy was wonderful I could keep going on and on this is the one you would definitely want to stay at

10

Michael

Oct 14, 2024

·

Stayed 4 nights

This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.

10

MARIE

Aug 19, 2023

·

Stayed 2 nights

The location and friendly workers. Awesome breakfast a great selection

10

Hailey

Sep 22, 2025

·

Stayed 2 nights

Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.

10

Angela

Nov 8, 2024

·

Stayed 1 night

Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$91
March	$95
April	$92
May	$113
June	$92
July	$81
August	$84
September	$93
October	$103
November	$91
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $135	16 $96	17 $91	18 $102	19 $102
20 $89	21 $90	22 $92	23 $93	24 $93	25 $103	26 $102
27 $90	28 $93	29 $93	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $102	3 $103
4 $95	5 $95	6 $93	7 $95	8 $93	9 $102	10 $102
11 $93	12 $93	13 $95	14 $93	15 $94	16 $102	17 $102
18 $94	19 $95	20 $94	21 $94	22 $95	23 $104	24 $101
25 $94	26 $95	27 $94	28 $94	29 $93	30 $103	31 $103

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible (Walk-In Shower)

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western - Mattoon

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Prices for upcoming dates