Occidental at Xcaret Destination - All Inclusive
360 USD
a notte
Media per novembre
Prezzi per Occidental at Xcaret Destination - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
360 USD
a notte
Media per novembre
Prezzi medi mensili
Presso Occidental at Xcaret Destination - All Inclusive, il prezzo per notte è in media di 178 USD nel mese più economico (settembre) e di 768 USD nel mese più caro (agosto), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 530 USD |
| febbraio | 603 USD |
| marzo | 506 USD |
| aprile | 361 USD |
| maggio | 237 USD |
| giugno | 272 USD |
| luglio | 479 USD |
| agosto | 768 USD |
| settembre | 178 USD |
| ottobre | 286 USD |
| novembre | 360 USD |
| dicembre | 393 USD |
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nov · 360 USD
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Prezzo più alto: agosto (circa 768 USD)
Prezzo più basso: settembre (circa 178 USD)
Informazioni su questa struttura
Concediti un po' di relax con massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 7 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi
Concediti un po' di relax con massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 7 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi per le aziende
Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Ordina la cena presso El Pescador, un ristorante specializzato in frutti di mare. In alternativa, fermati a mangiare al bar/caffetteria o prova il servizio in camera 24 ore su 24. La sete si fa sentire? Per soddisfare la tua voglia di un drink, la struttura offre 11 bar/lounge e 2 bar a bordo piscina. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:30.
Camere
Rilassati in una delle 765 camere con aria condizionata della struttura, complete di minibar con snack e bevande gratuite e TV LED. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Le camere sono dotate di balcone. La TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, set di cortesia gratuiti e asciugacapelli.
Posizione
Se alloggi in Occidental at Xcaret Destination - All Inclusive sull'oceano a Playa del Carmen, sarai a soli 5 minuti di auto da Parco tematico Xplor e Parco eco-archeologico Xcaret.
Nelle vicinanze
Museo di Arte Popolare Messicana(0.6 miglia)
Parco Xenses(0.8 miglia)
Cenote Santa Cruz(0.8 miglia)
Parco eco-archeologico Xcaret(0.8 miglia)
Parco tematico Xplor(1.1 miglia)
Río Secreto(1.8 miglia)
Terminal Punta Venado(2.7 miglia)
Centro Commerciale Centro Maya(4 miglia)
Spiaggia di Playacar(4.2 miglia)
Pista Ciclabile su Paseo Xaman-Ha(4.3 miglia)
Campo da Golf Mahi(4.8 miglia)
Voliere di Xaman Ha(4.9 miglia)
Centro Commerciale Paseo del Carmen(5 miglia)
Parco dei Fondatori(5.1 miglia)
Quinta Avenida(5.1 miglia)
Aeroporto Internazionale di Cozumel (CZM)(17.4 miglia)
Aeroporto Internazionale di Cancún (CUN)(39.4 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Servizio in camera
Banco escursioni
Posizione
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret, Playa del Carmen, Solidaridad, Quintana Roo, Messico
Museo di Arte Popolare Messicana (0.6 miglia)
Parco Xenses (0.8 miglia)
Cenote Santa Cruz (0.8 miglia)
Parco eco-archeologico Xcaret (0.8 miglia)
Parco tematico Xplor (1.1 miglia)
Río Secreto (1.8 miglia)
Opzioni camera
10
Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Extra Large
Posti letto: 3
431 ft²
BalconeAria condizionataBagno privatoCulla (gratis)Piscina privata
5
Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
344 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
9
Camera Deluxe (Concierge)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
344 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
10
Camera Luxury (Royal Level)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
431 ft²
BalconeAria condizionataBagno privatoCulla (gratis)Piscina privataPiscina di immersione ad acqua fredda
9
Suite Royal (Level)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 3
969 ft²
BalconeAria condizionataSoggiorno separatoBagno privatoPiscina privataPiscina di immersione ad acqua fredda
7
Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
506 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
7
Camera Deluxe
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
344 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
8
Suite monolocale Junior
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
506 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
9
Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
344 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
9
Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
969 ft²
BalconeAria condizionataSoggiorno separatoBagno privatoPiscina privata
5
Deluxe Unlimited Xplor Xperience - Basic Entrance
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
344 ft²
BalconeAria condizionataBagno privatoCulla (gratis)
1
Camera Royal, fronte oceano (Level Luxury Swim-Up)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
BalconeAria condizionataBagno privatoCulla (gratis)
1
Camera Royal, fronte oceano (Level Luxury)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
BalconeAria condizionataBagno privatoCulla (gratis)
Recensioni degli ospiti su Occidental at Xcaret Destination - All Inclusive
8.1
Molto buono
Sulla base di 5883 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
0%
In coppia
45%
Famiglia
39%
Gruppo
12%
In solitaria
1%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
All'Occidental at Xcaret Destination - All Inclusive, i viaggiatori lodano l'ambiente lussureggiante nella giungla, ricco di fauna selvatica, le numerose piscine e la tranquilla spiaggia in stile laguna, oltre al facile accesso al parco Xcaret. Molti sottolineano la cordialità del personale e l'atmosfera rilassata.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
All'Occidental at Xcaret Destination - All Inclusive, i viaggiatori lodano l'ambiente lussureggiante nella giungla, ricco di fauna selvatica, le numerose piscine e la tranquilla spiaggia in stile laguna, oltre al facile accesso al parco Xcaret. Molti sottolineano la cordialità del personale e l'atmosfera rilassata.
Tuttavia, i commenti sul cibo sono contrastanti: le opzioni del buffet sono spesso descritte come ripetitive o tiepide, mentre i ristoranti specializzati sono migliori ma difficili da prenotare. Diverse recensioni menzionano venditori insistenti del club vacanze, un servizio lento o irregolare al check-in e nei ristoranti, e problemi di manutenzione come docce deboli, odori di muffa e camere datate. L'intrattenimento serale può sembrare limitato per alcuni, le piscine possono essere fredde e senza idromassaggio, e la spiaggia è una piccola caletta artificiale piuttosto che l'oceano aperto. Aspettatevi una natura meravigliosa e un comodo accesso al parco, ma siate moderati riguardo al cibo, alla logistica e all'animazione serale.
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Servizi
Ampi spazi verdi con numerose piscine e una tranquilla spiaggia in stile laguna; le navette aiutano a coprire le lunghe distanze e le famiglie apprezzano le aree dedicate ai bambini. Tra gli aspetti negativi, l'intrattenimento serale limitato, le piscine non riscaldate senza idromassaggio e la sporadica mancanza di servizio a bordo piscina.
Recensioni degli ospiti correlate
8
Mitchelle
24 nov 2025
·
Soggiorno di 10 notti
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Delois
18 set 2025
·
Soggiorno di 4 notti
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
8
maribel
24 nov 2025
·
Soggiorno di 6 notti
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
10
Kenny Rondon
28 ott 2025
·
Soggiorno di 6 notti
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
2
marisa
30 nov 2025
·
Soggiorno di 3 notti
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Eric Leon
22 ott 2025
·
Soggiorno di 7 notti
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
10
Carlos
8 ago 2025
·
Soggiorno di 3 notti
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
6
Jorge Alberto
5 gen 2026
·
Soggiorno di 6 notti
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
10
Lissa Anne
19 nov 2025
·
Soggiorno di 5 notti
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
10
Danielle
22 nov 2025
·
Soggiorno di 7 notti
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
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Pulizia
Molti ospiti segnalano camere pulite e giardini ben curati, ma altri lamentano muffa o odori di chiuso, la presenza di insetti e bagni sporchi o distanti. La costanza del servizio di pulizia varia a seconda del giorno e dell'edificio.
Recensioni degli ospiti correlate
6
Johannes
12 nov 2025
·
Soggiorno di 5 notti
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
10
Adriana
3 gen 2026
·
Soggiorno di 5 notti
La habitación estuvo limpia, el personal por demás amable en tidos
La habitación estuvo limpia, el personal por demás amable en tidos
8
Joseph
22 ott 2025
·
Soggiorno di 7 notti
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
6
Alexis
20 nov 2025
·
Soggiorno di 6 notti
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
8
Jose alejandro
23 dic 2025
·
Soggiorno di 5 notti
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
2
Margarita
13 nov 2025
·
Soggiorno di 7 notti
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
6
Luis
21 set 2025
·
Soggiorno di 7 notti
Pools full of mold
Pools full of mold
10
Edith
14 nov 2025
·
Soggiorno di 4 notti
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
6
David
14 ott 2025
·
Soggiorno di 5 notti
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
6
Alejandro
16 nov 2025
·
Soggiorno di 5 notti
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
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Camere
Le camere sono generalmente spaziose, con balconi e vista sulla natura, ma molte appaiono datate, con scarsa pressione/temperatura dell'acqua, arredi vecchi, odore di muffa e occasionali problemi di manutenzione. Alcuni ospiti segnalano anche rumore tra le camere.
Recensioni degli ospiti correlate
10
Raquel Del Carmen
29 ott 2025
·
Soggiorno di 4 notti
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
6
Joel
18 ago 2025
·
Soggiorno di 3 notti
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
8
karen
14 nov 2025
·
Soggiorno di 8 notti
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
6
Martha Alicia
28 set 2025
·
Soggiorno di 1 notte
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
8
Lina Maria
30 ago 2025
·
Soggiorno di 5 notti
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
8
Aly
8 ago 2025
·
Soggiorno di 5 notti
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
8
Shaolong
27 nov 2025
·
Soggiorno di 4 notti
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
8
Jocelyn
8 ago 2025
·
Soggiorno di 5 notti
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
6
Michael
22 set 2025
·
Soggiorno di 10 notti
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
8
Roni
3 ago 2025
·
Soggiorno di 4 notti
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
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Servizio
Il personale è ampiamente descritto come cordiale e laborioso, tuttavia la qualità del servizio è incoerente: check-in lento, momenti di poca disponibilità da parte del concierge/della reception e vendite insistenti del club vacanze sono lamentele ricorrenti.
Recensioni degli ospiti correlate
4
Janice
4 set 2025
·
Soggiorno di 4 notti
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
4
Lisa
10 set 2025
·
Soggiorno di 4 notti
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
10
Norman
21 gen 2026
·
Soggiorno di 14 notti
Staff were friendly and we enjoyed the wild life on the property.
Staff were friendly and we enjoyed the wild life on the property.
10
Todd David
28 set 2025
·
Soggiorno di 8 notti
Would definitely go back. Staff was amazing
Would definitely go back. Staff was amazing
6
Joseph
18 ott 2025
·
Soggiorno di 6 notti
Not a fan of timeshare reps bugging me while on holiday
Not a fan of timeshare reps bugging me while on holiday
8
Przemyslaw
9 ott 2025
·
Soggiorno di 7 notti
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
2
sonia
25 nov 2025
·
Soggiorno di 2 notti
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
10
Jessica
17 dic 2025
·
Soggiorno di 2 notti
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
8
Joseph
1 nov 2025
·
Soggiorno di 5 notti
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
10
josue
11 feb 2026
·
Soggiorno di 5 notti
Personal muy amable
Personal muy amable
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Posizione
Eccezionalmente comodo per Xcaret e Xplor, con accesso diretto o breve attraverso suggestivi spazi verdi nella giungla. La spiaggia è una piccola caletta artificiale e la struttura si trova a breve distanza in taxi dalla città.
Recensioni degli ospiti correlate
8
Analee
26 nov 2025
·
Soggiorno di 7 notti
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Randi
18 nov 2025
·
Soggiorno di 7 notti
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
8
Richard
11 nov 2025
·
Soggiorno di 6 notti
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
8
Kirsten
15 nov 2025
·
Soggiorno di 7 notti
The location was amazing. Loved seeing the wild
The location was amazing. Loved seeing the wild
6
Elizabeth N
12 ago 2025
·
Soggiorno di 7 notti
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
10
Jocelyn Alexandria
13 ago 2025
·
Soggiorno di 6 notti
Easy access to Xcaret Park
Easy access to Xcaret Park
8
Jennifer
26 ago 2025
·
Soggiorno di 3 notti
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
8
Marisol
10 set 2025
·
Soggiorno di 3 notti
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
10
Paola
25 ago 2025
·
Soggiorno di 4 notti
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
10
Jon
31 ott 2025
·
Soggiorno di 3 notti
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
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Ristorazione
I commenti sul cibo sono contrastanti: i buffet sono spesso ripetitivi o tiepidi, mentre i ristoranti à la carte sono migliori ma difficili da prenotare. Diversi rapporti menzionano problemi di stomaco, anche se alcuni ospiti - soprattutto nella zona Royal - hanno elogiato alcuni locali.
Recensioni degli ospiti correlate
8
Mitchelle
24 nov 2025
·
Soggiorno di 10 notti
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Analee
26 nov 2025
·
Soggiorno di 7 notti
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Andre
16 nov 2025
·
Soggiorno di 7 notti
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
8
Margarita
7 nov 2025
·
Soggiorno di 4 notti
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
8
Jill
20 gen 2026
·
Soggiorno di 3 notti
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
6
DEEPTI MEHTA
24 nov 2025
·
Soggiorno di 7 notti
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
6
Jennifer
18 ago 2025
·
Soggiorno di 5 notti
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
6
Olga
16 ott 2025
·
Soggiorno di 7 notti
Clean room Food ok, the same every day We have food poisoning
Clean room Food ok, the same every day We have food poisoning
2
marisa
30 nov 2025
·
Soggiorno di 3 notti
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Robert
8 nov 2025
·
Soggiorno di 5 notti
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
VIctor
22 apr 2026
·
Soggiorno di 5 notti
Di
Di
10
Eliseo
21 giu 2025
·
Soggiorno di 3 notti
Magnifico
Magnifico
10
Jesus Arteaga
4 ott 2024
·
Soggiorno di 4 notti
Un excelente hotel
Un excelente hotel
4
Hilario Ortiz
10 set 2024
·
Soggiorno di 4 notti
Dirty
Dirty
10
SARAHI
3 settimane fa
·
Soggiorno di 2 notti
La chica de recepción estaba de malas, no le parecía lo que preguntábamos... deberían de ser mas atentos uno no sabe cosas y por mas estúpidas que sean como preguntar que pasa si se pierde la pulsera... es una pregunta, no es para que te lo tomen a mal
La chica de recepción estaba de malas, no le parecía lo que preguntábamos... deberían de ser mas atentos uno no sabe cosas y por mas estúpidas que sean como preguntar que pasa si se pierde la pulsera... es una pregunta, no es para que te lo tomen a mal
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 11:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Stai considerando questo hotel per il tuo viaggio a Playa del Carmen?
Quali sono generalmente le tariffe per le camere all'Occidental at Xcaret Destination - All Inclusive a Playa del Carmen?
Nei prossimi 60–90 giorni, le tariffe delle camere all'Occidental at Xcaret Destination - All Inclusive a Playa del Carmen sono in genere intorno a 241 USD a notte per due ospiti, variando da 187 USD a 421 USD nelle date di picco.
Qual è il periodo migliore per visitare l'Occidental at Xcaret Destination - All Inclusive se si desidera meno affollamento?
La domanda all'Occidental at Xcaret Destination - All Inclusive a Playa del Carmen raggiunge il suo picco ad agosto e diminuisce notevolmente in seguito; maggio è il mese più tranquillo per i visitatori. Pianifica per l'inizio dell'autunno o la fine della primavera se preferisci aree comuni e attrazioni meno affollate.
Qual è il mese più economico per soggiornare all'Occidental at Xcaret Destination - All Inclusive?
Settembre è il mese più economico per soggiornare all'Occidental at Xcaret Destination - All Inclusive a Playa del Carmen, con una media di 259 USD a notte; agosto è il mese più costoso, con una media di 936 USD. Le tariffe più basse di settembre coincidono con il fatto che maggio è il mese più tranquillo per i visitatori.
Cosa c'è vicino all'Occidental at Xcaret Destination - All Inclusive e a chi è adatto?
L'Occidental at Xcaret Destination - All Inclusive a Playa del Carmen si trova vicino al parco tematico ecologico Xcaret, al parco tematico Xplor e alla Quinta Avenida di Playa del Carmen, rendendolo una base comoda per gite in spiaggia, in famiglia e a tema ecologico. L'hotel attrae comunemente coppie e famiglie ed è adatto a vacanze in spiaggia, shopping e spa/relax.
Come si confronta l'Occidental at Xcaret Destination - All Inclusive in termini di prezzo con altri hotel a Playa del Carmen?
L'Occidental at Xcaret Destination - All Inclusive è più economico di 9 su 16 hotel comparabili nelle vicinanze, con una mediana tipica di 399 USD a notte rispetto a circa 440 USD per gli altri hotel a Playa del Carmen.
Come si confronta il prezzo per notte di Occidental at Xcaret Destination - All Inclusive, Playa del Carmen con quello delle ultime settimane?
Il prezzo attuale di Occidental at Xcaret Destination - All Inclusive, Playa del Carmen è di 432 USD a notte per 2 ospiti, un prezzo alto per questo hotel: circa 100% al di sopra della media di 217 USD degli ultimi sessanta giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 200 USD e 568 USD.
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-03: 557.1824211401978USD
- 2026-11-04: 432.01926780853273USD
- 2026-11-05: 432.01926780853273USD
- 2026-11-06: 542.2157535641174USD
- 2026-11-07: 434.56847228085326USD
- 2026-11-08: 206.890443771698USD
- 2026-11-09: 237.5343093101349USD
- 2026-11-10: 390.333367660614USD
- 2026-11-11: 434.56847228085326USD
- 2026-11-12: 514.0943094522095USD
- 2026-11-13: 650.3815258259888USD
- 2026-11-14: 650.3815258259888USD
- 2026-11-15: 542.2125320589295USD
- 2026-11-16: 434.2046135512695USD
- 2026-11-17: 434.2029685273437USD
- 2026-11-18: 434.2029685273437USD
- 2026-11-19: 434.2046135512695USD
- 2026-11-20: 434.2046135512695USD
- 2026-11-21: 650.3815258259888USD
- 2026-11-22: 542.5901335925598USD
- 2026-11-23: 650.2151042388306USD
- 2026-11-24: 650.2198336826171USD
- 2026-11-25: 650.2198336826171USD
- 2026-11-26: 650.2198336826171USD
- 2026-11-27: 650.3892711469726USD
- 2026-11-28: 542.5901335925598USD
- 2026-11-29: 434.20553887722775USD
- 2026-11-30: 542.5901335925598USD
- 2026-12-01: 514.0955432201538USD
- 2026-12-02: 514.0955432201538USD
- 2026-12-03: 434.56847228085326USD
- 2026-12-04: 434.56847228085326USD
- 2026-12-05: 434.2029685273437USD
- 2026-12-06: 292.20450325390624USD
- 2026-12-07: 650.3815258259888USD
- 2026-12-08: 542.2157535641174USD
- 2026-12-09: 650.3815258259888USD
- 2026-12-10: 434.56847228085326USD
- 2026-12-11: 542.2157535641174USD
- 2026-12-12: 650.3815258259888USD
- 2026-12-13: 542.2125320589295USD
- 2026-12-14: 434.56847228085326USD
- 2026-12-15: 542.2170558747254USD
- 2026-12-16: 434.2052989779053USD
- 2026-12-17: 650.3815258259888USD
- 2026-12-18: 650.389065518982USD
- 2026-12-19: 758.1652755524292USD
- 2026-12-20: 650.3892711469726USD
- 2026-12-21: 650.3891340616454USD
- 2026-12-22: 650.3815258259888USD
- 2026-12-23: 434.56847228085326USD
- 2026-12-24: 650.3887228056641USD
- 2026-12-25: 754.4558836851196USD
- 2026-12-26: 754.4558836851196USD
- 2026-12-27: 633.1715596851196USD
- 2026-12-28: 754.4558836851196USD
- 2026-12-29: 756.2121523538818USD
- 2026-12-30: 883.6012286851196USD
- 2026-12-31: 1030.840260387451USD
- 2027-01-01: NO DATA
- 2027-01-02: 344.5597886851196USD
- 2027-01-03: 243.48951868511963USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Il piano tariffario All-Inclusive non include il servizio in camera. Per questo servizio si applicano delle tariffe.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- L'età minima per la registrazione presso questa struttura durante lo Spring Break è di 21 anni.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- Le transazioni senza contanti sono disponibili
- La struttura è dotata di un rilevatore di fumo, un sistema di sicurezza e un'illuminazione esterna
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- L'accesso ad alcuni servizi potrebbe essere limitato. Per maggiori informazioni, contattare la struttura utilizzando i recapiti indicati nella conferma della prenotazione.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
Dati dell'attività
Codice di registrazione della struttura 009-025-000518/2026
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Servizio in camera
Banco escursioni
Servizi
Banco escursioni
Servizio babysitter e asilo nido
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Bingo
Concierge Services
Lockers Available
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Massaggi
SPA e centro benessere
Barbiere/Estetista
Mini-club
Bar della piscina
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Attività
Piscina
Campi da tennis
Spiaggia privata
Giardino
Spiaggia - nelle vicinanze
Biliardo
Minigolf
Area giochi
Piscina scoperta
Musica dal vivo
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito