Name: Queens Hotel Cheltenham
Address: The Promenade, Cheltenham, Gloucestershire (comté), GB
Price range: 106 $US–636 $US per night
Rating: 8.73

Ce qu'en disent des voyageurs

Le Queens Hotel Cheltenham est un établissement historique et élégant, idéalement situé au centre-ville, apprécié pour son personnel accueillant, ses lits confortables et son ambiance raffinée. De nombreux clients ont apprécié les chambres propres et bien aménagées, ainsi que le parking sur place, pratique pour explorer les boutiques, restaurants et parcs à proximité.

Cependant, des problèmes récurrents sont signalés, notamment le bruit de la rue et des bars, le bruit des événements et un bourdonnement mécanique provenant de ventilateurs extérieurs affectant certaines chambres. Le contrôle de la température est une source de frustration courante, avec des signalements de chambres froides, d’une climatisation ou d’un chauffage inefficaces, et d’une faible pression d’eau dans certaines salles de bain, ainsi que des petits problèmes d’entretien occasionnels. Le petit-déjeuner et le restaurant sont souvent salués, mais les prix, la variété du menu et la rapidité du service sont inégaux. Idéal pour les voyageurs qui apprécient le charme et le confort d'une époque révolue et qui peuvent accepter un certain niveau de bruit et quelques imperfections.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le parking sur place est pratique, mais payant. Les options de loisirs semblent modestes, et le bar ou les espaces extérieurs peuvent être petits, fermer tôt ou être indisponibles lors d'événements.

Avis de voyageur à ce sujet

8

Yalda

9 sept. 2025

·

A séjourné 1 nuit

Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.

10

Debra

10 août 2025

·

A séjourné 1 nuit

Location, surroundings and excellent parking facilities makes the QH a great place to stay.

10

Peter

17 janv. 2023

·

A séjourné 19 373 nuits

We were looking for a hotel with facilities for the disabled. This hotel provided all we needed, and more. Excellent food, helpful staff, and the bonus was a charger in the car park. Definitely on our come again list.

10

Amanda

23 nov. 2024

·

A séjourné 1 nuit

Lovely hotel with parking in central location.

10

Tony

23 sept. 2023

·

A séjourné 1 nuit

Only 1 lift and small but it is a old bulding

10

Mark

1 sept. 2025

·

A séjourné 1 nuit

Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.

10

Ash

29 juin 2024

·

A séjourné 1 nuit

Excellent location in a lovely park leafy area surrounded by European style cafes and boutique shops. Parking is safe and secure on the hotel grounds. Kyra and Alex on reception were genuinely welcoming and friendly. There's a lovely relaxing garden bar area with soothing music playing in the back ground. The hotel had a warm homely feel to it. I came away feeling I must come back here again very soon

6

Carol

7 mai 2025

·

A séjourné 1 nuit

Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.

6

JULIA

12 août 2024

·

A séjourné 1 nuit

I was looking forward to staying at The Queens but on arrival discovered that there was no outside area. The patio area was closed due to re-furbishment. The middle of summer seems an odd time to do that. There was no mention of this on their website. I told a few members of staff of my disappointment but got no reaction. I wouldn't have stayed there if I'd known.

6

Robert

2 janv. 2026

·

A séjourné 2 nuits

Noisy room, bar to small not enough seating areas.

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Propreté

De nombreux clients ont trouvé les chambres et les parties communes très propres. Cependant, des problèmes récurrents sont signalés, notamment des odeurs d'égout ou d'égouts, ainsi que des tapis ou des meubles occasionnellement tachés ou usés, ainsi que quelques oublis de ménage.

Avis de voyageur à ce sujet

10

Amanda

16 déc. 2025

·

A séjourné 1 nuit

Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble

4

Katie

24 août 2025

·

A séjourné 1 nuit

Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.

6

Helen

12 oct. 2023

·

A séjourné 1 nuit

This hotel is very out dated and need a lick of paint but more importantly the carpets need cleaning - stains all over the bedroom floor. It was clean, just old. TV did not work in the bedroom either which when you’re staying on your own isn’t ideal.

10

Babs

10 août 2025

·

A séjourné 2 nuits

The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell

10

john

31 déc. 2025

·

A séjourné 3 nuits

Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City

10

Martin

25 août 2025

·

A séjourné 4 nuits

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.

10

Aby

17 août 2025

·

A séjourné 1 nuit

Very clean, comfortable beds, spacious room

6

c

8 sept. 2024

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A séjourné 1 nuit

The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund

10

Katie

11 sept. 2023

·

A séjourné 1 nuit

Everything was perfect except we forgot to mention to Reception when checking out, there was a horrible drain/toilet smell in the bathroom. After we had used the toilet and sink it got less and by the next morning the smell had gone so perhaps the room hadn’t been used for a while.

10

Greg

9 sept. 2024

·

A séjourné 1 nuit

Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement confortables et souvent spacieuses, avec un charme historique, mais la qualité varie. Les inconvénients courants incluent le bruit de la rue ou des ventilateurs extérieurs, des problèmes de contrôle de la température, une faible pression d'eau, de minuscules salles de bains et un décor un peu daté.

Avis de voyageur à ce sujet

6

Adam

11 mai 2025

·

A séjourné 2 nuits

The shower was so weak it was basically completely useless. somewhat ruined my experience. My bathroom was also very tiny and not especially nice. And this isn't really anyone's fault, but it was very very noisy, night and day. Banging, creaking, doors slamming, windows rattling from music from outside, running, shouting. I wouldn't stay there again.

6

Ioan

18 août 2024

·

A séjourné 1 nuit

The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.

6

Elizabeth

12 mai 2025

·

A séjourné 1 nuit

Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.

10

Mark

1 sept. 2025

·

A séjourné 1 nuit

Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.

2

Wayne

30 déc. 2025

·

A séjourné 1 nuit

Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.

4

Michael

14 déc. 2025

·

A séjourné 3 nuits

The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!

10

Katie

29 oct. 2023

·

A séjourné 1 nuit

Stunning hotel.. we were luckily upgraded to a suite which was spacious, very clean and well equipped. I think probably one of the nicest hotel rooms we'd stayed in for some time. The only down side was that the room was so hot, and when we opened the window, the road noise was quite bad. Will be returning very soon.

6

HECTOR

25 févr. 2025

·

A séjourné 3 nuits

Queen’s Hotel has a lot of historical charm, but its age shows in the architecture. The floors throughout are extremely creaky and uneven—to the point where walking in my room felt unsteady. Both my bedside lights did not work which was a shame. While the experience was interesting, given the price and the fact im not 60 yet I might consider other options next time.

8

Ashkan

4 janv. 2026

·

A séjourné 2 nuits

Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.

8

Andrea

16 août 2024

·

A séjourné 2 nuits

Room was too hot and troom 121 was ver noisy. No view and air condition units outside. Air conditioning was set at 18 wouldn't go any lower had to use a fan.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment décrit comme aimable et serviable dans tout l'hôtel. Quelques clients ont rencontré des lacunes, comme un service lent au bar, un suivi inexistant ou un accueil impoli, ainsi que des problèmes occasionnels d'enregistrement ou de facturation.

Avis de voyageur à ce sujet

10

Stuart

20 août 2024

·

A séjourné 1 nuit

Excellent hotel. Staff very good, Jack on reception exceptionally welcoming and informative.

4

Ed

19 avr. 2024

·

A séjourné 1 nuit

The hotel was ok and the room was a good size. However the hotel has been let down by a rather rude and obnoxious receptionist. Sadly I didn't take her name, but she accused me of lying about paying for two parking spaces! It was totally unacceptable and unprofessional and left a terrible taste in our mouth.

8

Barry

29 nov. 2025

·

A séjourné 1 nuit

Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.

10

Ronald

2 janv. 2025

·

A séjourné 1 nuit

Even though I only stayed the one night I could not fault the service or any of the staff from the reception to the waiting staff and the evening bar person Excellent I will definitely be going back Thank you Ron From Cheshire

10

Alan

23 déc. 2025

·

A séjourné 1 nuit

This was an interesting building. The staff were excellent.

10

Eric

23 mai 2023

·

A séjourné 2 nuits

My wife and I were on a trip with a group of friends that all stayed at Queens Hotel. We received notice that there was a problem with our particular room. The Queens Hotel staff displaced us for one night at a hotel nearby. While we were bummed to be away from friends, we were very understanding. When we returned to check in the following day, the staff had gone above and beyond to make sure our 1 night there was unforgettable. I highly recommend this hotel for the service and location in Cheltenham.

10

Louise

27 déc. 2024

·

A séjourné 3 nuits

Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.

10

RITA-MARIE

8 juil. 2024

·

A séjourné 4 nuits

A charming period property in an excellent location. Staff are exceptional in all respects. Would recommend.

10

Matt

24 nov. 2025

·

A séjourné 2 nuits

Staff were very helpful and we were well looked after

6

Norman

2 juil. 2024

·

A séjourné 1 nuit

Good location with good parking. Check in was not good. Our room number on the system was wrong so couldn’t charge anything to the room bill. Apparently couldn’t be fixed so had to pay everything individually by card. Air conditioning in bedroom was either not working or very poor so room was very hot.

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Emplacement

L'excellent emplacement central, à proximité de la Promenade, des parcs, des boutiques et des restaurants, facilite les déplacements. Certaines chambres orientées vers la rue sont sujettes au bruit nocturne provenant des bars ou de la circulation à proximité.

Avis de voyageur à ce sujet

10

Debra

10 août 2025

·

A séjourné 1 nuit

Location, surroundings and excellent parking facilities makes the QH a great place to stay.

8

Julie

28 mai 2025

·

A séjourné 1 nuit

Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel

10

Julie

13 juin 2025

·

A séjourné 1 nuit

Excellent location and close to bars and restaurants

6

Ioan

18 août 2024

·

A séjourné 1 nuit

The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.

10

Kristopher

29 sept. 2024

·

A séjourné 2 nuits

Great location and great staff. Can’t ask for more from a hotel.

10

michelle

6 nov. 2024

·

A séjourné 1 nuit

Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central

10

Stephen

24 juil. 2025

·

A séjourné 3 nuits

A very smart upmarket hotel. Excellent location for my requirements.

8

Ross

1 sept. 2024

·

A séjourné 1 nuit

Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.

10

Gary

10 mai 2025

·

A séjourné 1 nuit

Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.

10

Federico

27 août 2025

·

A séjourné 2 nuits

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et le restaurant sur place reçoivent de nombreux éloges. Cela dit, plusieurs critiques mentionnent des prix élevés, un choix de menu limité, un service lent ou stressé, et une qualité de petit-déjeuner inégale.

Avis de voyageur à ce sujet

4

Claudio

9 sept. 2025

·

A séjourné 1 nuit

I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came

10

Clare

23 avr. 2024

·

A séjourné 1 nuit

Excellent stay. Lovely staff and superb breakfast!

8

emma

20 sept. 2023

·

A séjourné 1 nuit

Lovely room, reception staff very helpful, disappointing bar food.

8

Leanna

10 nov. 2025

·

A séjourné 1 nuit

Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy

10

Janet

1 nov. 2025

·

A séjourné 1 nuit

The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.

8

Arlene

13 août 2023

·

A séjourné 1 nuit

Loved the location to city centre Beautiful hotel luxuriously decorated Cleanliness outstanding. Staff excellent . Dining menu quite limited for such a highly rated hotel Only complaint there is a restaurant on the opposite corner and the music is deafening. Also beware of the 12.5% service charge on food and drink Bit expensive and inviting gratuities on top .

8

Eileen

27 juin 2025

·

A séjourné 1 nuit

Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.

6

Carol

7 mai 2025

·

A séjourné 1 nuit

Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.

8

Darren

30 juil. 2024

·

A séjourné 1 nuit

Nice stay comfortable bed food on evening excellent breakfast not so good it wasn't cooked to order it was left standing too long

10

Dennis

3 juil. 2025

·

A séjourné 2 nuits

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	144 $US
février	149 $US
mars	242 $US
avril	159 $US
mai	187 $US
juin	167 $US
juillet	168 $US
août	145 $US
septembre	180 $US
octobre	181 $US
novembre	181 $US
décembre	173 $US

di	lu	ma	me	je	ve	sa
1 $106	2 $133	3 $196	4 $211	5 $164	6 $151	7 $257
8 $130	9 $181	10 $253	11 $178	12 $277	13 $636	14 $626
15 $152	16 $128	17 $247	18 $173	19 $214	20	21 $372
22 $106	23 $160	24 $185	25 $182	26 $216	27 $192	28 $257
29 $116	30 $115

Queens Hotel Cheltenham

Prix pour Queens Hotel Cheltenham

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Deluxe, 1 très grand lit, salle de bains attenante, vue ville

Chambre Double Exécutive, 1 très grand lit, salle de bains attenante

Chambre Double Supérieure, 1 grand lit, salle de bains attenante

Chambre Supérieure, 1 grand lit, salle de bains attenante, vue ville

Chambre Double Deluxe, 1 très grand lit, salle de bains attenante

Chambre Double Classique, 1 grand lit, salle de bains attenante

Suite Supérieure, 1 très grand lit, salle de bains attenante

Avis des voyageurs sur Queens Hotel Cheltenham

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $161	21 $282	22 $174	23 $251	24 $257
25 $106	26 $134	27 $161	28 $156	29 $109	30 $165	31 $184