Grand Riviera Princess - All Inclusive
184 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
184 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Grand Riviera Princess - All Inclusive , il prezzo per notte è in media di 180 USD nel mese più economico (ottobre) e di 384 USD nel mese più caro (marzo), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 285 USD |
| febbraio | 339 USD |
| marzo | 384 USD |
| aprile | 327 USD |
| maggio | 279 USD |
| giugno | 193 USD |
| luglio | 230 USD |
| agosto | 202 USD |
| settembre | 184 USD |
| ottobre | 180 USD |
| novembre | 264 USD |
| dicembre | 375 USD |
G
F
M
A
M
G
L
A
set · 184 USD
S
O
N
D
Prezzo più alto: marzo (circa 384 USD)
Prezzo più basso: ottobre (circa 180 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 12 piscine all'aperto, una discotecae un parco a...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 12 piscine all'aperto, una discotecae un parco acquatico con ingresso incluso nel prezzo. Questa struttura dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e personale poliglotta. Stai pianificando un evento a Playa del Carmen? Presso un resort avrai a disposizione 504 metri quadrati di spazio con un centro congressi e 5 sale riunioni. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Prova le specialità di Buffet Verde, che propone cucina internazionale, uno dei numerosi punti dove mangiare presso un resort, che comprendono 10 ristoranti e un bar/caffetteria. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni. 15 bar/lounge, 2 bar sulla spiaggia e 3 bar a bordo piscina ti garantiscono drink sempre freschi. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:30.
Camere
Rilassati in una delle 674 camere della struttura, completa di minibar con snack e bevande gratuite. Le camere sono dotate di balcone attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di vasca e doccia separate, set di cortesia gratuiti e asciugacapelli.
Posizione
Grand Riviera Princess - All Inclusive , una struttura in una zona commerciale a Playa del Carmen, si trova a meno di un quarto d'ora di guida da Quinta Avenida e da Campo da Golf El Camaleón Mayakoba. Questa struttura all-inclusive dista 9,4 km da Spiaggia principale di Playa del Carmen e 12 km da Spiaggia Maroma.
Nelle vicinanze
Spiaggia Xcalacoco(1.2 miglia)
Chun-Zumbul (sito di immersione)(1.4 miglia)
Campo da Golf El Camaleón Mayakoba(1.9 miglia)
Gran Coyote Golf(2 miglia)
Spiaggia di Punta Esmeralda(2.9 miglia)
Piazza 28 de Julio(3.3 miglia)
Chiesa di Guadalupe(4 miglia)
Playa 88(4.3 miglia)
Temazcal Natura(4.3 miglia)
Spiaggia Avenida Colosio(4.4 miglia)
Tres Rios Ecopark (parco)(4.5 miglia)
Plaza Las Americas(4.6 miglia)
Super Chedraui Selecto Avenida 10(5 miglia)
Mario Villanueva Madrid(5.1 miglia)
Quinta Avenida(5.3 miglia)
Aeroporto Internazionale di Cozumel (CZM)(26.1 miglia)
Aeroporto Internazionale di Cancún (CUN)(31.1 miglia)
Aeroporto internazionale di Tulum (TQO)(70.3 miglia)
Parcheggio
Ristorante
Piscina
Servizio in camera
Banco escursioni
Lavanderia a secco
Posizione
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Quintana Roo, Messico
Spiaggia Xcalacoco (1.2 miglia)
Chun-Zumbul (sito di immersione) (1.4 miglia)
Campo da Golf El Camaleón Mayakoba (1.9 miglia)
Gran Coyote Golf (2 miglia)
Spiaggia di Punta Esmeralda (2.9 miglia)
Piazza 28 de Julio (3.3 miglia)
Opzioni camera
9
Platinum Suite
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
640 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata esternaVasca spa privata
7
Camera
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
484 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePiscina privata
4
Family Club Deluxe
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Letto A Castello
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
Posti letto: 3
635 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
5
Family Club Pool Access
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 3
640 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
5
Deluxe Room, Pool Access (Pool View)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
597 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
4
Camera Deluxe, vista giardino
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
597 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
8
Laguna Villa Suite
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
700 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
3
Super Saver
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
2 Letti Matrimoniali Alla Francese
Posti letto: 3
597 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
Recensioni degli ospiti
8
Molto buono
Sulla base di 4618 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
0%
In coppia
46%
Famiglia
37%
Gruppo
12%
In solitaria
1%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Grand Riviera Princess - All Inclusive, i viaggiatori elogiano il personale cortese, gli ampi spazi verdi e le piscine, ma molti segnalano chiusure dovute a lavori di ristrutturazione in corso, meno servizi di quanto pubblicizzato e la presenza di alghe stagionali che spesso rendono la spiaggia spiacevole o inutilizzabile.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Al Grand Riviera Princess - All Inclusive, i viaggiatori elogiano il personale cortese, gli ampi spazi verdi e le piscine, ma molti segnalano chiusure dovute a lavori di ristrutturazione in corso, meno servizi di quanto pubblicizzato e la presenza di alghe stagionali che spesso rendono la spiaggia spiacevole o inutilizzabile.
Le camere variano da spaziose swim-out a unità datate con odori di muffa, manutenzione carente e occasionali zanzare o rumore. Il cibo riceve pareri contrastanti: alcuni apprezzano la varietà del buffet e alcuni ristoranti, mentre altri trovano i pasti ripetitivi, difficile prenotare nei ristoranti à la carte e le bevande o il servizio in camera deludenti o a pagamento. Il servizio è ampiamente descritto come caloroso e disponibile, anche se sono segnalate insistenti proposte di vendita di membership o presentazioni e un supporto alla reception non sempre efficiente. Aspettatevi un soggiorno ampio e incentrato sulla piscina, con compromessi dovuti alla costruzione e a una spiaggia spesso impraticabile per la balneazione.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Ampi spazi verdi con diverse piscine, accesso alla spiaggia e una spa; i tram navetta aiutano a coprire le distanze. Tuttavia, molti ospiti hanno dovuto affrontare chiusure o spostamenti di piscine, ristoranti, aree per bambini, palestra e spa a causa dei lavori di ristrutturazione in corso, riducendo le opzioni.
Recensioni degli ospiti correlate
6
Gina R
15 nov 2025
·
Soggiorno di 4 notti
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
6
Odalys
18 ott 2025
·
Soggiorno di 5 notti
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
6
Meghan
16 ott 2025
·
Soggiorno di 8 notti
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
6
Jamie
30 nov 2025
·
Soggiorno di 7 notti
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
8
Chandra
17 nov 2025
·
Soggiorno di 7 notti
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
6
Tara
30 nov 2025
·
Soggiorno di 14 notti
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
8
Brendan Patrick
4 nov 2025
·
Soggiorno di 7 notti
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
6
Ma.Del Rosario
17 ott 2025
·
Soggiorno di 7 notti
Under construction
Under construction
6
Trent
24 lug 2025
·
Soggiorno di 12 notti
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
4
Victor
5 dic 2025
·
Soggiorno di 3 notti
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Molti ospiti hanno trovato il resort e le camere molto puliti, ma altri hanno segnalato odori di muffa o umidità, insetti e occasionali residui di manutenzione; le alghe sulla spiaggia possono anche causare odori sgradevoli.
Recensioni degli ospiti correlate
2
Ana Gabriela
3 set 2025
·
Soggiorno di 3 notti
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
2
Angel
21 nov 2025
·
Soggiorno di 5 notti
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
10
Kylie
13 nov 2025
·
Soggiorno di 11 notti
Everything was great. Very very clean resort and very nice staff. No complaints at all.
Everything was great. Very very clean resort and very nice staff. No complaints at all.
2
Veldina
20 set 2025
·
Soggiorno di 6 notti
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
10
SAMI Y AL
6 nov 2025
·
Soggiorno di 12 notti
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
8
julie
6 nov 2025
·
Soggiorno di 8 notti
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
6
JUAN
14 ott 2025
·
Soggiorno di 7 notti
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
10
Halah
26 nov 2025
·
Soggiorno di 5 notti
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
4
Victor
5 dic 2025
·
Soggiorno di 3 notti
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
4
Silvia
12 ott 2025
·
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Camere
Le camere sono spaziose con letti comodi e apprezzate le opzioni swim-out, ma molte appaiono datate e potrebbero avere odori di muffa, problemi all'aria condizionata o all'impianto idraulico, zanzare o rumore in alcune zone; la connessione Wi-Fi può essere discontinua in alcuni punti.
Recensioni degli ospiti correlate
8
Veronica
6 ott 2025
·
Soggiorno di 5 notti
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
10
Alyson Heather Magdalena
4 nov 2025
·
Soggiorno di 6 notti
Swim up pool well worth the money!
Swim up pool well worth the money!
4
Maria
13 nov 2025
·
Soggiorno di 4 notti
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
8
Tulsa
13 nov 2025
·
Soggiorno di 10 notti
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
6
carolina
8 ott 2025
·
Soggiorno di 5 notti
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
8
Samuel
9 nov 2025
·
Soggiorno di 6 notti
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
6
Sophia M
27 ago 2025
·
Soggiorno di 5 notti
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
4
Monte Joseph
12 nov 2025
·
Soggiorno di 6 notti
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
6
Barbara J
2 ago 2025
·
Soggiorno di 5 notti
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
6
Christina
31 ott 2025
·
Soggiorno di 4 notti
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizio
Il personale è spesso elogiato per la sua cortesia e disponibilità. Le esperienze con il concierge e la reception variano, con insistenti proposte di vendita e occasionali risposte lente o poco utili.
Recensioni degli ospiti correlate
6
Gina R
15 nov 2025
·
Soggiorno di 4 notti
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
10
Athul
13 ott 2025
·
Soggiorno di 6 notti
Staff is your biggest asset. They treat people great
Staff is your biggest asset. They treat people great
10
SAMI Y AL
6 nov 2025
·
Soggiorno di 12 notti
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
4
Nilsa
29 ago 2025
·
Soggiorno di 2 notti
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
6
Karina
8 ott 2025
·
Soggiorno di 5 notti
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
10
Thi Yen Ny
1 nov 2025
·
Soggiorno di 5 notti
Excellent customer service, everyone works there very nice and helpful
Excellent customer service, everyone works there very nice and helpful
10
Ayan
24 nov 2025
·
Soggiorno di 5 notti
Great staff and customer service!
Great staff and customer service!
8
Liza Jane
6 nov 2025
·
Soggiorno di 4 notti
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
4
Kishan
13 nov 2025
·
Soggiorno di 8 notti
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
2
Tiphane
2 lug 2025
·
Soggiorno di 7 notti
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Posizione
Sulla spiaggia ma fuori città; molti si affidano a taxi o navette e notano lunghe passeggiate all'interno dell'ampia proprietà. Le alghe stagionali spesso limitano la balneazione e possono creare odori.
Recensioni degli ospiti correlate
6
Megan
13 lug 2025
·
Soggiorno di 7 notti
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
6
Odalys
18 ott 2025
·
Soggiorno di 5 notti
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
8
Sahrish
11 ago 2025
·
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
6
Sandra Dawn
16 lug 2025
·
Soggiorno di 12 notti
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
6
Boris
27 ago 2025
·
Soggiorno di 4 notti
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
8
Angela Nicole
29 set 2025
·
Soggiorno di 4 notti
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
8
Julissa N
15 set 2025
·
Soggiorno di 5 notti
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
8
Elizabeth Hui-Eng
1 nov 2025
·
Soggiorno di 10 notti
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
6
Barbara
11 ott 2025
·
Soggiorno di 5 notti
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
6
Christina
31 ott 2025
·
Soggiorno di 4 notti
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Ristorazione
Il buffet è spesso apprezzato per la varietà e alcuni ristoranti à la carte si distinguono, ma molti segnalano cibo ripetitivo o mediocre, disponibilità limitata dei ristoranti durante le ristrutturazioni e difficoltà a prenotare; il servizio in camera potrebbe comportare un costo e alcune bevande potrebbero sembrare annacquate.
Recensioni degli ospiti correlate
8
Winy Anne Miranda
18 ott 2025
·
Soggiorno di 5 notti
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
4
Shannon
22 ott 2025
·
Soggiorno di 4 notti
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
8
Moises
21 ago 2025
·
Soggiorno di 7 notti
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
8
Ashley
26 ott 2025
·
Soggiorno di 3 notti
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
6
Trista
22 ott 2025
·
Soggiorno di 3 notti
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
2
Pacen
4 ott 2025
·
Soggiorno di 3 notti
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
10
Halah
26 nov 2025
·
Soggiorno di 5 notti
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
6
Trent
24 lug 2025
·
Soggiorno di 12 notti
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
8
Bonnie
23 nov 2025
·
Soggiorno di 8 notti
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
10
Sylvie Marie
23 nov 2025
·
Soggiorno di 6 notti
Staff was fantastic, food was great!
Staff was fantastic, food was great!
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
6
Francesca
19 ago 2024
·
Soggiorno di 10 notti
La struttura è molto bella, la spiaggia ampia e ben servita. Il personale efficiente e molto gentile. Peccato per il cibo, veramente di scarsa qualità
La struttura è molto bella, la spiaggia ampia e ben servita. Il personale efficiente e molto gentile. Peccato per il cibo, veramente di scarsa qualità
10
Radoslav
20 ott 2022
·
Soggiorno di 13 notti
5*
5*
4
Enrico
27 set 2022
·
Soggiorno di 7 notti
L'hotel in se stesso e nelle aree esterne è molto ben curato. Ma il servizio e provare a chiedere qualcosa al personale è praticamente impossibile. Nella parte platinum dove ero io, c'era un concierge ed u Receptionist.Per fare un check in la media di 20/30 minuti, le attese al concierge dai 15 ai 20 minuti. hotel pieno. inglese parlato da pochissimi diopendenti. WIFI ASSOLUTAMENTE NON FUNZIONANTE. Cibo tanto e non eccezionale nonostante i 10 ristoranti che peraltro non sono stati prenotatili per i primi 3 giorni. Come cliente Gold non ho ricevuto nessun amenities nessun nupgrade e la camera che si vede nelle foto con le due jacuzzi non corrisponde assolutamente alla realtà. Io ero li per motivi di lavoro e credetemi anche pe ala navetta dalla parte Platinum alla hall principale se andava bene si impiegava 20/25 minuti. Mi dispiace dover fare questa recensione un po cattivella ma purtroppo il servizio totalmente inappropriato.
L'hotel in se stesso e nelle aree esterne è molto ben curato. Ma il servizio e provare a chiedere qualcosa al personale è praticamente impossibile. Nella parte platinum dove ero io, c'era un concierge ed u Receptionist.Per fare un check in la media di 20/30 minuti, le attese al concierge dai 15 ai 20 minuti. hotel pieno. inglese parlato da pochissimi diopendenti. WIFI ASSOLUTAMENTE NON FUNZIONANTE. Cibo tanto e non eccezionale nonostante i 10 ristoranti che peraltro non sono stati prenotatili per i primi 3 giorni. Come cliente Gold non ho ricevuto nessun amenities nessun nupgrade e la camera che si vede nelle foto con le due jacuzzi non corrisponde assolutamente alla realtà. Io ero li per motivi di lavoro e credetemi anche pe ala navetta dalla parte Platinum alla hall principale se andava bene si impiegava 20/25 minuti. Mi dispiace dover fare questa recensione un po cattivella ma purtroppo il servizio totalmente inappropriato.
10
Sonia
16 ago 2026
·
Soggiorno di 7 notti
We had a fantastic vacation at Grand Princess Riviera. The room with the swim up pool access was perfect for the family to cool off. We were lucky enough to be about 10 feet from the bar so we could get drinks through out the day. House keeping kept the room cleaned each day and refreshed our towels. The buffet had plenty of food choices for all the family. The wait staff was always very attentive to help with drinks. The gym was well equipped with exercise machines and weights. I had one of the best massages with Norma who was amazing!
We had a fantastic vacation at Grand Princess Riviera. The room with the swim up pool access was perfect for the family to cool off. We were lucky enough to be about 10 feet from the bar so we could get drinks through out the day. House keeping kept the room cleaned each day and refreshed our towels. The buffet had plenty of food choices for all the family. The wait staff was always very attentive to help with drinks. The gym was well equipped with exercise machines and weights. I had one of the best massages with Norma who was amazing!
8
JAMHZID
16 ago 2026
·
Soggiorno di 3 notti
Extraordinary impresionante calidad y precio muy excelente
Extraordinary impresionante calidad y precio muy excelente
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Considering this hotel for your Playa del Carmen trip?
Quali sono generalmente i prezzi delle camere al Grand Riviera Princess - All Inclusive a Playa del Carmen?
Nei prossimi 60–90 giorni, le tariffe delle camere al Grand Riviera Princess - All Inclusive a Playa del Carmen si aggirano in genere intorno a 205 USD a notte per due ospiti, con un intervallo da 197 USD a 364 USD.
Perché il Grand Riviera Princess - All Inclusive è così conveniente?
Il Grand Riviera Princess - All Inclusive a Playa del Carmen offre prezzi più bassi rispetto alla maggior parte dei concorrenti nelle vicinanze – è più economico di 19 hotel comparabili su 20, che in genere costano circa 330 USD a notte. La posizione dell'hotel a Quintana Roo e la sua attenzione alle coppie e alle famiglie contribuiscono a posizionarlo come un'opzione conveniente piuttosto che come un'alternativa di lusso nel centro della città.
Quali sono i mesi più economici per soggiornare al Grand Riviera Princess - All Inclusive?
Ottobre è il mese più economico per soggiornare al Grand Riviera Princess - All Inclusive a Playa del Carmen, con una media di 189 USD a notte; marzo è il più costoso, con una media di 438 USD. I prezzi più bassi di ottobre coincidono con il fatto che aprile è il mese meno affollato, quindi il momento con meno persone non corrisponde necessariamente ai prezzi più bassi.
Qual è il momento migliore per visitare il Grand Riviera Princess - All Inclusive per evitare la folla?
La domanda al Grand Riviera Princess - All Inclusive a Playa del Carmen raggiunge il suo picco a gennaio e diminuisce al suo punto più basso in aprile, rendendo l'inizio dell'autunno e i periodi di transizione primaverili più tranquilli per le spiagge e le gite locali. Pianifica le attività in aprile per la minore affluenza di persone e un accesso più facile alle attrazioni nelle vicinanze.
Come si confronta il prezzo per notte di Grand Riviera Princess - All Inclusive , Playa del Carmen con quello delle ultime settimane?
Il prezzo attuale di Grand Riviera Princess - All Inclusive , Playa del Carmen è di 162 USD a notte per 2 ospiti, un prezzo basso per questo hotel: circa 25% in meno rispetto alla media di 212 USD degli ultimi sessanta giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 177 USD e 510 USD.
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-16: 228.7929444524231USD
- 2026-09-17: 162.3191617185974USD
- 2026-09-18: 162.05474214706422USD
- 2026-09-19: 161.8287580994568USD
- 2026-09-20: 162.05474214706422USD
- 2026-09-21: 162.05474214706422USD
- 2026-09-22: 162.05474214706422USD
- 2026-09-23: 162.04904344940186USD
- 2026-09-24: 162.05474214706422USD
- 2026-09-25: 162.05474214706422USD
- 2026-09-26: 162.05474214706422USD
- 2026-09-27: 161.8287580994568USD
- 2026-09-28: 162.05474214706422USD
- 2026-09-29: 160.15782980703736USD
- 2026-09-30: 162.05474214706422USD
- 2026-10-01: 162.05474214706422USD
- 2026-10-02: 162.05474214706422USD
- 2026-10-03: 162.05474214706422USD
- 2026-10-04: 162.05474214706422USD
- 2026-10-05: 162.05474214706422USD
- 2026-10-06: 162.05474214706422USD
- 2026-10-07: 162.05474214706422USD
- 2026-10-08: 162.05474214706422USD
- 2026-10-09: 162.05474214706422USD
- 2026-10-10: 162.05474214706422USD
- 2026-10-11: 162.05474214706422USD
- 2026-10-12: 162.05474214706422USD
- 2026-10-13: 162.05474214706422USD
- 2026-10-14: 162.05474214706422USD
- 2026-10-15: 162.2352944234619USD
- 2026-10-16: 162.3393438755493USD
- 2026-10-17: 162.3393438755493USD
- 2026-10-18: 162.2352944234619USD
- 2026-10-19: 162.3393438755493USD
- 2026-10-20: 162.05474214706422USD
- 2026-10-21: 162.3393438755493USD
- 2026-10-22: 162.3393438755493USD
- 2026-10-23: 162.2352944234619USD
- 2026-10-24: 162.05474214706422USD
- 2026-10-25: 162.05474214706422USD
- 2026-10-26: 162.3393438755493USD
- 2026-10-27: 162.05474214706422USD
- 2026-10-28: 162.05474214706422USD
- 2026-10-29: 162.3393438755493USD
- 2026-10-30: 162.3393438755493USD
- 2026-10-31: 162.05474214706422USD
- 2026-11-01: 200.83352055111695USD
- 2026-11-02: 201.18843544152833USD
- 2026-11-03: 200.83352055111695USD
- 2026-11-04: 200.83352055111695USD
- 2026-11-05: 200.83352055111695USD
- 2026-11-06: 272.0750616971741USD
- 2026-11-07: 221.74598752651977USD
- 2026-11-08: 200.83352055111695USD
- 2026-11-09: 200.83352055111695USD
- 2026-11-10: 200.83352055111695USD
- 2026-11-11: 200.83352055111695USD
- 2026-11-12: 201.06467726275633USD
- 2026-11-13: 226.3526744411316USD
- 2026-11-14: 219.11878269744872USD
- 2026-11-15: 363.61008604577637USD
- 2026-11-16: 363.61008604577637USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- Non è possibile garantire la disponibilità delle camere insonorizzate.
- La struttura è dotata di un rilevatore di fumo, un sistema di sicurezza e un kit di pronto soccorso
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Piscina accessibile dalle 08:00 alle 20:00.
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un resort prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- Sono in corso lavori edili in un edificio vicino ed è possibile che il rumore del cantiere arrechi disturbo.
- Supplemento check-out posticipato: USD 50 (previa disponibilità)
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Servizio in camera
Banco escursioni
Lavanderia a secco
Servizi
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Sportello bancomat
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Family room
Beach Sun Loungers
Snack Bar/Deli
Attività
Piscina
Campi da tennis
Giardino
Spiaggia - nelle vicinanze
Immersioni subacquee
Windsurf
Biliardo
Area giochi
Canoa
Piscina scoperta
Musica dal vivo
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito