Name: Holiday Inn Express & Suites Alliance by IHG
Address: 2341 West State Street, Alliance, Ohio, United States of America, Alliance, Ohio, US
Price range: $89–$179 per night
Rating: 8.08

What guests think

At Holiday Inn Express & Suites Alliance by IHG, travelers often praise the friendly staff and generally satisfying complimentary breakfast, but reviews frequently note facility disruptions like closed pools or a broken elevator, ongoing renovations, and rough parking conditions.

Cleanliness feedback is mixed, with some guests finding rooms spotless while others report hair, musty odors, damp carpets, or maintenance issues. Rooms are generally comfortable and some newly renovated, though guests cite noise, dated or faulty fixtures, and occasional Wi-Fi problems. The location is convenient to shops and restaurants, with one note that it sits a drive from the interstate. Expect friendly service and conveniences, but check the status of amenities before you arrive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many reviews mention closures or issues with the pool and hot tub, frequent elevator outages, and ongoing renovations. Several guests also note parking-lot potholes and occasional poor exterior lighting.

Related guest reviews

4

James

Jul 29, 2024

·

Stayed 2 nights

Elevator wasn’t working had to carry luggage three floors and aid a person with mobility issue was told elevator has been out for 3-4 months.Parking lot litter with potholes

2

Michael

May 11, 2024

·

Stayed 1 night

Elevator broke (I am disabled) Pool was closed

6

Charles

Apr 27, 2024

·

Stayed 4 nights

The staff was friendly and the room was clean and comfortable (although the bed was a bit hard for my liking…I know that’s completely subjective!). The elevator was out for the duration of my stay. I was on the second floor so that wasn’t the end of the world but having someone to help guests with bags would have been a nice touch. The parking lot was full of potholes, BIG potholes. There was nothing attractive about the exterior of the building. I didn’t take advantage of the complimentary breakfast but it smelled good!

6

Wayne

Apr 9, 2024

·

Stayed 3 nights

Broken electrical outlet; leak in faucet in tub; broken phone; broken elevator; pool closed; faulty key cards Great breakfasts; very helpful desk staff; comfortable bed

6

Gary

Aug 12, 2025

·

Stayed 1 night

Very nice, but the pool and jacuzzi were closed. I had called prior to coming and was told they were working. Very unhappy about that!

6

Vince

Aug 1, 2025

·

Stayed 1 night

At 10:00 PM arrival time, not one of the exterior lights were on, not even a light indicating the name of the hotel. What made that worse is that the parking lot is riddled with deep potholes that made for dangerous maneuvering in the dark. I made mention of that to the clerk and he asked, "Which light is out?" ALL OF THEM!! He made no attempt to turn them on. Not crazy about a dark hotel.

2

Tristin

Aug 8, 2025

·

Stayed 2 nights

The pool never said closed on the website! Got there to check in asked if it was open said no due to cleaning but it would be open first thing in the morning however after my day went back around 5-6 still not open not the pool or hot and the room, I stayed in had hair in the tub carpet look un clean.

2

Amanda

Jan 26, 2025

·

Stayed 1 night

Arrived and realized the hotel hot tub was drained and the indoor pool was freezing cold. Got refund and went to another hotel.

8

charles

May 12, 2025

·

Stayed 2 nights

One of the better hotels in Alliance. Hot tub was closed again.

6

Kimberly

Sep 24, 2023

·

Stayed 2 nights

The property was undergoing significant renovations. We were not aware of this before arriving. Very noisy at times. No available pool or hot tub facilities, which was disappointing. Staff was kind and helpful. A discounted rate for the inconveniences would have been a plus.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: some guests describe very clean rooms and common areas, while others report dirty bathrooms, hair on linens, musty or damp carpets, and pests like ants.

Related guest reviews

10

Diann

Apr 25, 2025

·

Stayed 2 nights

Friendly staff and clean property. Would stay again

4

Sanya

Jul 28, 2023

·

Stayed 1 night

Not the typical HIE experience. They are going through a remodel, but also, the 1st room they to put me in was NOT clean. There was feces in the toilet, the tub had hair in it, there were crumbies in the bed and soda marks on the desk... 🙄 That's a lot and then when I said it needed cleaned they agreed to change my room, but had to make sure not to upgrade me so I wouldn't get charged more 🙄 As an IHG platinum elite member, I would think given the unkempt room and my rewards status would have warranted a free upgrade, but you felt different. Plus no welcome amenity points. Boo!

6

Armando

Aug 11, 2023

·

Stayed 1 night

the room smeled very humid and I don't think the room was cleaned (trash in the bin, dirty towels,...)

4

Brandon

Mar 8, 2025

·

Stayed 1 night

Property was very dirty. Shelf when I walked into our room had an inch of dust on it. Stains on the carpet, dirty socks under the bed Bathtub wouldn’t drain. No one at front desk to help. Exercise room out of order. No ironing board or iron in the room. Very disappointing Would not recommend this property.

2

Jennifer

May 11, 2025

·

Stayed 2 nights

Our room was dirty, floor was incredibly sticky , stains on carpet, random hair ties scattered on floor. Artwork missing from wall. Due to condition, we did not stay and asked for a full refund.

10

Nichelle

Dec 14, 2025

·

Stayed 1 night

Very clean

10

Lori

Jul 27, 2023

·

Stayed 1 night

Awesome place! Very clean!

2

Candice

Jul 23, 2025

·

Stayed 1 night

Upon checking in the clerk was quick and very pleasant. The room that I had booked and paid for in advance ( king suite) was not available and I was given a 2 queen room instead. Entering the room I was greeted with a dingy tub and an extremely filthy shower curtian. There were only 2 towels and washcloths for a room with a four person capacity. There were brown hairs along the bathroom sink, floor and toilet. Which tells me it wasn't properly cleaned before our booking. Breakfast had many options. Unfortunately, the hot menu choices were cold ( sausage link and patties, scrambled eggs, omlets, biscuits and gravy ). I was unable to use the indoor pool due to a greasy film across the entire surface of the water. The morning clerk was very kind and polite. Overall my stay was not at all how I had expected. I will not be returning to that location.

4

Daniel

Mar 31, 2024

·

Stayed 2 nights

The towels had hair on them, the bathroom had hair in the corner and the bed had hair all over the blankets. The room also had no hot water. I did tell staff about the water when checking out and they did refund some of the charges

10

Salvador

Aug 4, 2024

·

Stayed 3 nights

The staff was very friendly and helpful. The location was very clean. The breakfast was very good. Had a great time there and have no problem returning to thi location for future stays.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are often comfortable and some rooms feel newly updated or spacious. However, guests report noise from other floors and various maintenance problems (A/C and fridge noise, loose latches, poor shower design), and Wi-Fi can be spotty.

Related guest reviews

8

Judith

Sep 23, 2024

·

Stayed 3 nights

I surprised that no bathroom had a grab bar esp. in the bathtub/toilet area. surely with aging population etc. grab bars should be installed. Room was spacious, good lighting, nice TV watching options. would stay again.

10

DEBORAH

Jul 31, 2025

·

Stayed 5 nights

The bed was comfortable, the room was large, the breakfast was good and plentiful. The staff we encountered was pleasant and helpful.

2

James

Jun 9, 2025

·

Stayed 3 nights

Tub drain room 316 plugs up. Room 316 missing a lamp in the ceiling. Room 316 had a spot light for a lamp. Room 316 window opens up all the way for children to fall from the 3rd floor. No tissue in rooms. Room 316 bathroom door is warped. Room 316 entry door security latch does not work. Room 316 a/c is on or off. Have to have it in high to work. Room 315 a/c smells like mold. NO BATHROOM EXHAUST FANS.

8

Connie and Larry

Aug 13, 2023

·

Stayed 1 night

Our room on the third floor was recently renovated, very nicely designed.

8

Denise

Apr 15, 2025

·

Stayed 1 night

Excellent room conditions so far as cleanliness and amenities in the room. Staff was very friendly and cordial. The only complaint was the pillows were not as soft as last year's stay. It was also very noisy this time with people walking on the upper floor throughout the night.

8

Michael

Aug 29, 2024

·

Stayed 1 night

Air conditioner and refrigerator were noisy. Had to unplug frig.

8

James

Nov 14, 2023

·

Stayed 1 night

Newer hotel. Breakfast was great. Bed was not comfortable

10

Brenda

Jun 30, 2024

·

Stayed 1 night

Very comfortable beds and pillows.

10

Dannielle

Dec 5, 2023

·

Stayed 4 nights

The hotel looks great! When we were here in Aug of this year it was under remodel…and was a mess as to be expected. But now…WOW!!! It looks great, updated and clean both the lobby/breakfast area and the rooms!! I’m

6

Bob

Jun 1, 2023

·

Stayed 1 night

Connectivity to the internet was shaky. Certain parts of our room were not sufficiently cleaned (bath area and under the desk). However, staff members were more than nice and the rest of the room was good.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is generally friendly and helpful, with staff assisting at late hours and during elevator outages. A few reviews mention slow responses or rude interactions.

Related guest reviews

2

JULIA

Mar 21, 2023

·

Stayed 1 night

Rude staff, noisy, refused to change room upon request

10

timothy

Oct 31, 2024

·

Stayed 1 night

So I usually check in to hotels after midnight and usually it takes forever for someone to come to the desk. Not here. The lady at the desk was prompt and the nicest lady ever. She made sure I had everything I needed.

10

Christina

Oct 1, 2023

·

Stayed 1 night

The hotel was recently renovated, very clean and the front desk manager was incredibly helpful - our reservation from Hotels.com did not go through to the hotel but confirmed on the app, they were completely full but he was very creative to find a solution.

10

Kendal

Aug 20, 2025

·

Stayed 2 nights

Brad and his staff were super friendly and helpful. I am a frequent guest and chose this location due to its proximity to everything I need, cleanliness, feeling of safety but most of all due to Brad and his staff.

8

Debra

Aug 19, 2024

·

Stayed 1 night

the elevator was broken and we were on the 3rd floor we rearranged some of our clothing so we only had 1 suitcase and a duffel bag to carry up the stairs The desk clerk was very apologetic and did carry the suitcase up to our room for us and gave us a coupon for Texas Roadhouse for a free appetizer when we asked her for a place to eat This was appreciated for the inconvenience of not having the elevator We arrived at 6:30 pm and did not want to drive around looking for another hotel The HOT breakfast was very good room was very clean and large and comfy

6

CESAR

Oct 6, 2025

·

Stayed 1 night

Very outdated facilities. Needs plenty of upgrades. Staff was wonderful.

10

Patrick

Nov 30, 2024

·

Stayed 2 nights

The host, Jay, was very nice and welcoming. He went above and beyond to make our stay good.

10

Michael

Oct 25, 2024

·

Stayed 3 nights

Bed was extremely comfy. Evening staff ( 2 women) were very nice, personable, helpful. The night we arrived she actually helped take our luggage to the room. One night the hot tub wasn’t working and she took time to look into it and made calls. I guess it needed to be repaired, as she did everything she could.

10

Angelo

Aug 16, 2025

·

Stayed 1 night

Staff very helpful with late arrival and late checkout.

8

Vicki

Sep 7, 2025

·

Stayed 1 night

Staff were very professional and kind.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to shops and restaurants, and some guests felt safe. One reviewer noted it is a distance from the interstate.

Related guest reviews

10

charles

Nov 12, 2023

·

Stayed 1 night

Was very convenient to shopping.

8

mandesa

Jun 16, 2025

·

Stayed 1 night

The hotel was clean, quiet and the service was great! It's located near stores and restaurants so you can bring food back to the room. The breakfast is complimentary which includes hot and cold items to drink and eat. my only issue was when using the shower the wtwr drained slowly so I had to stand in it. But I would definitely book again.

10

Sandra K.

Apr 7, 2025

·

Stayed 1 night

Good location. Very nice staff.

8

Joan

Apr 12, 2023

·

Stayed 1 night

The biggest drawback was how far it was off of the interstate which I did not know at the time of booking.

10

Kendal

Aug 20, 2025

·

Stayed 2 nights

Brad and his staff were super friendly and helpful. I am a frequent guest and chose this location due to its proximity to everything I need, cleanliness, feeling of safety but most of all due to Brad and his staff.

6

brandi

Jul 17, 2025

·

Stayed 1 night

My son and I checked in at 4:17pm (regular check in is 3pm) from desk went to check room, it was no ready and was told it would at least be half hour and we had to be at the ball field by 4:30pm. Ice machine on second floor did not work. Wasn’t the worst stay, convenient location of fast food, dine in, grocery! But it definitely wasn’t the greatest experience.

10

David

Aug 12, 2023

·

Stayed 1 night

The staff were great. Easy check in and check out. Breakfast was fine. Quiet and parking was easy. Plenty of average restaurants around, nothing outstanding.

10

David

Dec 4, 2023

·

Stayed 3 nights

Property was very clean, staff was friendly and convenient to canton

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and hot options. There are recurring notes about items running out or being served cold, and occasional complaints about disposables or limited choices.

Related guest reviews

10

Janell

Jan 10, 2025

·

Stayed 1 night

Very pleased with our stay. Good breakfast buffet. Kind and helpful staff. Only disappointment was the hot tub was out of service.

10

Margaret

Jun 15, 2025

·

Stayed 3 nights

Tammy was wonderful, She was very pleasant, courteous and knowledgable, Breakfast was ok but eggs and sausage was consistently cold.

10

leta

Jun 14, 2025

·

Stayed 2 nights

Breakfast was great Friday, out of things when we came through Saturday. Clean, convenient, and great staff!

2

Candice

Jul 23, 2025

·

Stayed 1 night

Upon checking in the clerk was quick and very pleasant. The room that I had booked and paid for in advance ( king suite) was not available and I was given a 2 queen room instead. Entering the room I was greeted with a dingy tub and an extremely filthy shower curtian. There were only 2 towels and washcloths for a room with a four person capacity. There were brown hairs along the bathroom sink, floor and toilet. Which tells me it wasn't properly cleaned before our booking. Breakfast had many options. Unfortunately, the hot menu choices were cold ( sausage link and patties, scrambled eggs, omlets, biscuits and gravy ). I was unable to use the indoor pool due to a greasy film across the entire surface of the water. The morning clerk was very kind and polite. Overall my stay was not at all how I had expected. I will not be returning to that location.

8

Karen

Feb 3, 2024

·

Stayed 2 nights

The reservation site I used was not accurate about the current pet policy, but they graciously accommodated my dog. The new pet policy only accommodates official support pets, which might be dogs only (not sure). The renovations are great. My room was missing the white window screen, and my daughter's room was missing the hair dryer. We were surprised the ground floor window was able to open. My daughter's room had no screen, and had the dog figured that out, he could've jumped through. You are able to walk to a few restaurants, and many others are only a short drive from the hotel. The pancake machine was really cool if you eat pancakes, but there were no waffles, and I don't remember any fresh fruit.

8

Doris

Feb 27, 2025

·

Stayed 1 night

The staff was very friendly, the room was clean. The breakfast omelets were very good. I was not happy eating and drinking from styrofoam, also the bagels were very old and were wrapped in plastic, just like the fruit. It was like eating at a gas station. We stay at IHG hotels frequently, mostly because we like the breakfasts there and we like the ambience, they should at least have paper plates available, we pay a premium price to be there.

10

Bharath

Apr 4, 2024

·

Stayed 1 night

Nice experience. Good hot breakfast.

8

Judy

May 30, 2023

·

Stayed 2 nights

Usually when you get a free breakfast it’s just a donut or cereal, but I was impressed by the breakfast selection that was offered. It was very nice!

10

David

Apr 7, 2024

·

Stayed 1 night

clean and quiet, breakfast was good

10

Nicole

Jan 6, 2026

·

Stayed 1 night

Great breakfast buffet

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$83
March	$83
April	$94
May	$100
June	$124
July	$134
August	$118
September	$107
October	$109
November	$96
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $108	17 $104	18 $134	19 $134
20 $89	21 $93	22 $93	23 $103	24 $107	25 $105	26 $130
27 $104	28 $107	29 $107	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $115	3 $113
4 $99	5 $102	6 $102	7 $105	8 $109	9 $179	10
11 $102	12 $103	13 $107	14 $109	15 $103	16 $116	17 $117
18 $100	19 $96	20 $95	21 $95	22 $95	23 $110	24 $106
25 $94	26 $95	27 $99	28 $95	29 $100	30 $99	31 $95

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub (Communications)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Roll-In Shower (Communications, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Alliance by IHG

Have a question?

Prices for upcoming dates