Is parking available at the property?

Parking is available on-site and is free for guests. Limited parking is provided.

What are the check-in and check-out times?

Check-in is from 16:00 to 22:00, and check-out is at 11:00. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the hotel in relation to nearby attractions?

The hotel is located next to a golf course and is within a 5-minute drive of Mountainside Golf Course and Riverside Golf Course. It is 2 miles from Fairmont Hot Springs Ski Area and 15.1 miles from Copper Point Golf Course.

Does the hotel have a swimming pool?

Yes, the property features an outdoor heated pool. Pool access is available from 7:00 AM to 10:00 PM, but one of the swimming pools is closed seasonally from May 19 to May 29.

What is the hotel's policy for guests staying with children?

Up to 4 children aged 12 years and younger can stay free when occupying the parent's or guardian's room using existing bedding.

Fairmont Hot Springs Resort - Relaxing Getaway

Average nightly price at Fairmont Hot Springs Resort by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$114
March	US$112
April	US$117
May	US$127
June	US$137
July	US$162
August	US$164
September	US$165
October	US$118
November	US$114
December	US$129

What guests think

Travellers say Fairmont Hot Springs Resort delivers gorgeous mountain views and soothing hot-springs pools, with a relaxed, family-friendly vibe, but the hotel itself feels old, often crowded at the pools, and frequently hampered by maintenance, housekeeping, and staffing gaps.

Many also highlight kind, accommodating staff and easy access to outdoor recreation. Recurring complaints cite dated rooms and common areas, worn or broken fixtures, inconsistent housekeeping, and noise or crowding during busy periods. Dining feedback ranges from excellent meals to limited menus, closures, long waits, and high prices. Expect a memorable soak and views, but a rustic, aging lodge experience overall.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The hot springs and a guest-only pool are a major draw, with saunas/steam and a spa on site, plus family activities like mini golf and golf. Common issues include overcrowding at the public pools, ongoing construction near pool areas, and frequent shortages of pool towels and robes.

Related guest reviews

8

SUZANNE

21 Sept 2025

·

Stayed 2 nights

Loved the private hot pool.

10

Michele

13 Jul 2024

·

Stayed 2 nights

Guest pool needs some attention

10

Marco

6 Jul 2024

·

Stayed 1 night

The massive heated pool, cold plunge and sauna area.

6

Xiaoyu

1 Aug 2025

·

Stayed 1 night

The property is very dated. An update is overdue. The hot pool that is exclusive to hotel guests is not very big, and only one temperature setting. The big pool that is open to the public has multiple sub-pools at different temperatures, but it was VERY busy, so much so that you can call it overcrowded.

8

Katherine

9 Oct 2025

·

Stayed 1 night

We were told that the towels for the hotel guest hot springs pool would be available pool-side, however there were none available, and many people (including us) were frustrated by this.

8

Niki

3 Jan 2025

·

Stayed 3 nights

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

8

Chris

8 Oct 2025

·

Stayed 1 night

No towels at pool

6

James

20 Nov 2024

·

Stayed 1 night

The room was fine, a little dated but it was clean. The hot pools need to be upgraded and were not in good condition, especially the hotel guest pool. There was construction going on right beside this pool as well as they were replacing a large deck of the dinning room. Grounds were well kept. Good value for money however.

8

Qingzhu

24 Oct 2025

·

Stayed 1 night

Generally, the hotel room is great, clean, and the best advantages of staying here is walk to the pools. They provide robes and towels which is quite lovely and thoughtful. I am ok with a bit old amenities and limited options on site restaurants, but I think the resort really needs consider some more restrict rules for people in pool. It is unfortunate to see some behaviors in the pool that really adversely impact others enjoy the hot spring.

8

Laura

7 Aug 2025

·

Stayed 2 nights

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is uneven: many rooms and pools are described as clean, but others report dusty or dirty areas, leaves/bugs in pools, and inconsistent housekeeping during stays. Hallway carpets and some facilities feel worn.

Related guest reviews

4

Alvina

12 Nov 2025

·

Stayed 2 nights

The room was not clean . We had hair in the bathtub…. Some random crackers in corners of the room… so yes …. Not clean…. We have been coming here for over 10 years but the last 3-4 , we saw the decline . It was definitely our last time staying sadly, the prices are going up but it seems that they are cutting funds and no improvement for any areas.

10

Phil

8 Jan 2025

·

Stayed 6 nights

Staff were excellent. Tubs and Sauna areas could use more consistent daily cleaning. I found bandaids and Zyn pouches left on the ground or in the pool. Construction material left behind and not stored with the construction area.

6

Sean

21 Sept 2025

·

Stayed 2 nights

Room was really old and dated. Not especially clean either. I had to wipe down the nightstand and table. It was very close to friends though.

4

Rebecca

18 Oct 2025

·

Stayed 3 nights

Our room was never cleaned in the Friday to Monday stay, nor was towels ever exchanged, even when we did they didnt bring them, so 4 hours later we requested again and took another hour. They dont have any towels for pool.

10

Randy

12 Nov 2025

·

Stayed 3 nights

Room could have had better housekeeping. Dusty TV cabinet, swimsuit left by previous tenant

6

Adam

25 Jun 2024

·

Stayed 1 night

Beautiful area. Property is very beautiful. Rooms were clean. Hot spring pool was excellent. I would criticize the bathrooms and matresses. Matress was "soggy" and may be needing to be replaced. As for the bathrooms, the shower head is low and lacks pressure and maneuverability. There is no venting in the bathroom. Also, the common shower rooms for after the gym or pools had what is possibly mold growing on the ceiling.

10

michael

10 Nov 2025

·

Stayed 2 nights

Room was awesome very clean staff were amazing so friendly and the food was to die . The only thing is was pool was a little dirty just had a bunch of leaves in it and seen no staff around the pool.

8

Muree

22 Sept 2025

·

Stayed 2 nights

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Cindy

28 Feb 2026

·

Stayed 3 nights

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

janet

16 Nov 2025

·

Stayed 1 night

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with worn fixtures, limited outlets and sometimes noisy HVAC or hallway disturbances; views range from beautiful mountain vistas to below-grade or utility-facing outlooks. Beds are often comfortable, but layout and stairs can challenge those with mobility needs.

Related guest reviews

6

Sean

24 Nov 2024

·

Stayed 2 nights

Been here many times and loved each one……during the week. This time on Friday, Saturday and a completely different experience and not in a good way. Noisy, loud, kids tearing up and down the halls yelling, trying to break into the vending machines etc

8

Leslie Jill

23 Sept 2024

·

Stayed 1 night

Very few outlets in the room.

6

Clarence

6 Dec 2024

·

Stayed 2 nights

A good average stay. Some of the rooms have been updated but a lot of the Lodge is still dated. There should be better security for hockey kids running up and down the hallways as that is very disruptive and noisy.

8

LIANG

26 May 2024

·

Stayed 2 nights

The only issue is that there is no ventilation in the bathroom of the room.

8

Cindy

21 Jul 2024

·

Stayed 1 night

We have been coming to Fairmont Hot Springs for over 50 years….the memories we have and chatting with other people who have the same memories is priceless! We booked a kitchenette room on the ground floor which was perfect for our needs. They’re are two things…the rooms need a bit of an upgrade and the bathroom had peeling paint on the ceiling, the mirror has black dots in it…for the price one pays this should be fixed. The wallpaper is very outdated also. The room just felt a little rundown but the beds were amazing!

6

Jim

2 Jan 2026

·

Stayed 1 night

Staff were nice, room was clean but dated. Overall, resort is nice but needs a facelift.

4

Julianne

21 Oct 2025

·

Stayed 1 night

The room was clean and comfortable enough, however every room on the back had a private balcony except a handful. Our room was below ground level with a high window looking at a utility path with air conditioners, a stored ladder and concrete retaining wall!! Can’t express enough how disappointed we were for such a crap view. And we booked on a very non busy late October Sunday. The kids loved the pools and the view was beautiful but there were so many broken tiles. Not sure if we’d go again.

6

KATHY

20 Aug 2024

·

Stayed 1 night

The air conditioner in the room needs an update. It would run for a few minutes, get the room just right and then shut off for a very long period of time and the room would get too warm again. Very tough sleeping when it was so hot

8

Francoise

18 Oct 2025

·

Stayed 2 nights

Dated, rooms clean but need some TLC.

8

Du Young

16 Apr 2024

·

Stayed 1 night

Furnace and ac unit was too noisy at night. Need to be upgrade it

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Service

Staff are frequently described as friendly and helpful, yet understaffing leads to slow check-ins, long restaurant waits and occasional unaddressed requests. Some guests faced booking or billing errors and inconsistent responses, while others experienced excellent assistance during emergencies.

Related guest reviews

2

Vladimir

9 Oct 2025

·

Stayed 2 nights

I had a confirmed booking at Fairmont Hot Springs, but when I arrived after driving 5 hours, the hotel had completely missed my order. Despite showing them the confirmation, they refused to find a proper solution for nearly 2 hours. Only after the receptionist spoke with the manager did they finally admit their mistake and gave us two separate rooms instead of the one large room we originally booked. To make things worse, the rooms were in a different facility, so we had to drive back and forth every time we wanted to use the pools. They promised to refund 50% of the payment due to their error, but we never received any refund and no one ever returned my calls despite multiple attempts to reach them. Very unprofessional service and complete lack of accountability. This was my last time staying at Fairmont Hot Springs.

8

Oleksandr

2 Oct 2024

·

Stayed 1 night

Travelled 600km to be told that the pre-paid via Expedia room was not available. As per front desk, my reservation was not in the hotel's system. Contacted manager and waited hours to get another room. Was stressed and disappointed.

6

Marcin

5 Sept 2025

·

Stayed 2 nights

Really poor service at check in. They dont tell you that you need to request housekeeping through the front desk, this should be communicated at check in. Even though you ask to extend your stay, and its confirmed with the front desk, our room key stopped working. Really poor organazation. Waited an hour for food and had to leave with the boxes early as kidso was falling asleep at the table.

6

Bernice

7 Jan 2026

·

Stayed 2 nights

Room was clean friendly staff. The 4 pm check is late , not allowed to check in earlier even if room ready - then huge line up for every one to check in at 4 pm

10

Brenda

7 Oct 2025

·

Stayed 1 night

It was eady to check in...I pre-registered before check in time. The hot pools were wondrful but unfortunately my travelling companion slipped in the tub when she was showering and we ended up going to emergency in Invemere. We never got to stay in the hotel beds so i cant comment on them but i can say the staff were incredible to my 88 yr old friend. They did everything possible to help my injured senior friend. I paid for the hotel and only got to sit in the pool for a few minutes but no regrets. As i mentioned, the staff was awesome. They contacted the ambulance and sent a life guard over to help till the EMTs arrived. They really care about their guests!! Only complaint, Please make tubs less slippery for old folks.

8

Cindy

28 Feb 2026

·

Stayed 3 nights

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

Jasleen

19 Aug 2025

·

Stayed 2 nights

I had checkout issues as the receptionist claimed I had only paid for one room instead of two. Despite showing all proof and receipts from Expedia, the staff member was uncooperative, tried to skip me in line to check in another guest, and told me to contact Expedia directly. When I insisted that I had valid documentation, he eventually called his manager. The manager was helpful, apologized for the inconvenience, and assisted with the check-in, assuring me that they would contact Expedia to resolve the issue. However, it was very frustrating - my elderly parents and my family kids were left waiting for over 25 minutes just to check in.

4

Roseanne

31 Dec 2025

·

Stayed 2 nights

Short staffed Not great service. The hotel is due for updates

8

grace

27 Jun 2024

·

Stayed 2 nights

We booked this hotel through Expedia and paid hotel fee except the tax and resort fee. However, we got charged full price after we did check out. Tried to contact their front desk, sent them our receipt from Expedia. However, the staff was not nice and she hung up my call. The hotel pool is good and other staff we met are all very helpful. Just make sure to check their charge if you book through Expedia.

6

Loredana

5 Oct 2025

·

Stayed 2 nights

They were running out of towels and robes for the pools. We kept using damp robes, which is not very pleasant, particularly when is 4C outside. One male concierge attendant in particular was very unfriendly, abrasive and rude to my request for fresh robes to use at the pools and some extra coffee. Property looks clean but outdated. Food at the on site restaurant was fresh, selection typical to any pub style eatery. We will come again for the scenery and pools but our expectations are now much lower because of some of the staff.

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AI-generated summary based on recent guest reviews

Location

Scenic mountain setting with easy access to the hot springs and nearby outdoor activities; many enjoy the quiet, relaxing environment. Note that uneven walkways and numerous stairs can make getting around difficult for guests with mobility issues.

Related guest reviews

10

Ken

17 Sept 2025

·

Stayed 1 night

Nice location, great views, great pools

10

William

8 Aug 2024

·

Stayed 1 night

Gorgeous setting and nice nice staff

10

Beth

19 Oct 2025

·

Stayed 2 nights

Beautiful location. Able to soak in the hot springs while looking at beautiful mountains.

10

Shannon

10 Oct 2024

·

Stayed 1 night

Beautiful location, proximity to the hot pools was excellent. We will be back

8

Randolph

13 Feb 2026

·

Stayed 3 nights

We just love our stays at the Resort. We can go to the big pool or the hotel pool. There is a nice restaurant for breakfast and dinner, as well as a brew pub for the times in between. The location is perfect for a day trip to Banff and Lake Louise

8

Maria

16 Nov 2025

·

Stayed 1 night

The location is beautiful, mountain views are great. The property is a little rundown and needs some renovation, the pool, the saunas are great.

8

Heather

6 Jul 2025

·

Stayed 1 night

Location was beautiful, room was lovely,

6

Tracy

13 Aug 2025

·

Stayed 1 night

property is gorgeous and well maintained. A great spot to get away and unwind.

8

Muree

22 Sept 2025

·

Stayed 2 nights

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Laura

7 Aug 2025

·

Stayed 2 nights

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Dining

Dining feedback is mixed: several guests praise tasty meals and a good pub, while others cite limited menus, closures, slow service and high prices. Experiences vary by outlet and time of visit.

Related guest reviews

10

Grace

7 Feb 2026

·

Stayed 2 nights

Room was nice...newer paint, carpet etc but old furniture. Staff were excellent. Food was excellent.

8

Patricia

25 Sept 2025

·

Stayed 1 night

Clean, comfortable room with all amenities as well as bathrobes for use in going to and from the pools. A perfect stay for a quick trip to the car show in Radium. The only issue that we encountered was the lack of adequate staffing in the restaurants. It took quite a long time after being seated to be able to place our orders.

8

Fleda

6 Aug 2025

·

Stayed 1 night

We had a blast staying there, from when we arrived late afternoon until we left. The staff were amazing, super friendly and polite. The guy at the front desk even gave us some tips on where to go nearby. The food in the restaurant is good and well-cooked, but it took ages for us to get our food that day. We loved how easy it was to get to the hot spring pools. The big one has three sections (around 30°C, then 32°C and 39°C), and there's another pool (38°C) near the restaurant. There's other stuff to do around there too, like 18-hole golf, mini golf for the kids, horseback riding, and a playground.

6

Louie

24 Jun 2025

·

Stayed 1 night

Needs update , although staff member are friendly and helpful, needs more dining choices. Overpriced dining options.

6

michel

26 Oct 2025

·

Stayed 2 nights

Overall this property is very run down and poorly maintained. Rooms are very run down and in need of maintenance. The restaurant was okay but had a limited menu. Can’t say enough about the staff - very friendly.

8

Catherine

12 Nov 2025

·

Stayed 1 night

It is a very quaint little resort. Dated but clean. Only complaint is that the food is awful.

10

Connie

13 Nov 2025

·

Stayed 2 nights

Food was excellent and the staff super friendly. My room key died once. Got a new one in a minute!

8

Niki

3 Jan 2025

·

Stayed 3 nights

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

4

Suzalie

23 Jan 2025

·

Stayed 2 nights

The room was fine, the pool is fine but the dining is bad, and there really aren’t any other choices. The first night in the pub the food was inedible, cold proteins, greasy fish and chips… just yuck! The server on the first night didn’t care about us at all. On the 2nd night we picked very simple (read frozen) foods that they couldn’t mess up. The server on our 2nd night was better. All the crappy food does come with a fine dining price tag though. Please note that this resort is not a member of the Fairmont chain. There are better options available than this property.

6

janet

16 Nov 2025

·

Stayed 1 night

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $140	2 $140	3 $140	4 $140	5 $140	6 $161	7 $174
8 $147	9 $161	10 $161	11 $152	12 $154	13 $161	14 $188
15 $140	16 $140	17 $140	18 $137	19 $140	20 $159	21 $142
22 $140	23 $134	24 $140	25 $111	26 $140	27 $167	28 $174
29 $140	30 $137

Fairmont Hot Springs Resort

Prices for Fairmont Hot Springs Resort

Monthly average prices

About this property

Location

Room options

Classic Room, 2 Queen Beds

Basic Room, 2 Queen Beds

Classic Room, 2 Queen Beds, Pool View

Superior Double Room, 2 Queen Beds, Kitchenette, Pool View

Classic Loft, 1 Bedroom, Kitchenette, Pool View

Classic Room, 2 Queen Beds, Kitchenette

Deluxe Room, 1 King Bed, Pool View

Standard Room, 2 Queen Beds

Guest reviews of Fairmont Hot Springs Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairmont Hot Springs Resort

Considering this hotel for your Fairmont Hot Springs trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $141	21 $154	22 $154	23 $154	24 $179
25 $139	26 $139	27 $140	28 $140	29 $140	30 $598	31 $598