Hotel Serra da Estrela

Lovely area.

Excelente

We chose to stay at this hotel as we were checking out the facilities in order to stay during the future ski season. We have stayed at the Luna hotel in Tabua, which is 1 1/2 hours away, many times. The Luna Hotel Tabua is outstanding and this is why we chose to stay in this one which we assumed was part of the group. On arrival we were told that the restaurant was not open that evening and that there were only limited bar snacks. There are no tea and coffee making facilities in the room, at all, unlike the other Luna hotel. We were also told that when it first snows this hotel is in fact in accessible due to the snow and that there is no ski shuttle bus as advertised on the particulars. The hotel itself is quite nice and comfortable but be aware during the off-season period the restaurant can be very likely closed and as it is a ski resort there are very little options to eat elsewhere or buy any other necessities.

When we checkef in, they didn’t have our confirmed and paid reservation , I showed them my Hotels.com receipt. They didn’t honor it. I had to pay the three nights again. They told me to contact hotels.com for refund. Once I got to our room, I did not like the facilities therefore decided not to stay three nights. I went back to the reception desk and told them to make my reservation for one night and they proceeded to refund me the second and third night I opened a chat with hotels.com to get my refund back for my booking through you. It is still not settled. They are asking me to go back to the hotel and get a receipt and proof that the hotel did not get the money from hotels.com. I do not have time for this while I am on my trip because we are moving around from city to city I will have to contact hotels.com and reopen my refund request on September 16 upon my return home to Canada.

Great