Garner Hotel Mahwah by IHG

We had a $55 dog fee for this dog friendly hotel. It worked out fine. If you have a dog, and go to the opposite side of the pilot, gas station, there’s a small path that will lead you to the neighborhood with a high school and sidewalk. It made for easy dog walking. Breakfast was limited, but free, so no complaints. Unfortunately, both coffee and tea were only lukewarm. They needed to be microwaved. Again not a big deal.

Doors don’t lock on side or front entrance, so homeless people come in and sit in the breakfast area, using the microwave and getting coffee

We're staying at the hotel for transit. The check-in process was very quick, which was very helpful because we checked in very late. Our room was on the third floor. When the elevator door opened, we were surprised to see the front desk agent right in front of us. She said she ensured we could get out of the elevator. I wish she could have told us beforehand, as we wouldn't have minded taking the stairs. Instead, she had to run to the third floor to beat the elevator. Although, we appreciate what she did. In the morning we’re informed that sometimes it works sometime doesn’t. They should put up a sign for guests not to use the elevator to avoid getting stuck in it. If you didn’t like their breakfast menu, their location is great near by the best diner. I would go there again and take stairs next time.

Front desk attendant Lisa was very afable and helpful. I would add a set of "free weights"(dumbbells and such) to the fitness room.

Very clean. Cleaning staff very good on replacing towels. Garage located on premises. Some noise from highway.

We wish there were cameras in the parking lot As our car was damaged by another car (redish color).

The elevator smelled like pee, and i asked for new sheets and didn’t get any

This hotel choice was awesome. Late arrival was no issue, plenty of parking, let me stay an hour longer in my room to work, then I moved to their dining area. Room was so quiet even on a busy street. Room was so spacious. Very clean and renovated recently. Price was exceptional. Staff always available. Thank you to the staff.

Everything was good and clean. Everyone was professional. Breakfast was good. The only thing that concern me was the side door was not secure. Anyone can walk in without a key.

Good breakfast and easy safe parking

The room was clean and the price was exceptional.

Rooms are very clean

i have to say that my room was very clean.

This has got to be one of the cleanest, most comfortable hotels I have stayed at in a while. Will definitely stay again when we are up this way!

Very clean and up to date hotel

The hotel and rooms were very clean. The staff were wonderfully friendly and welcoming.

The room was clean ,and the staff was very nice

Spacious, clean, quiet, modern, comfortable. Friendly staff. Good, predicable, well-managed breakfast.

Cons: Pet fee $55, plus tax ON the pet fee which we were told was a pet cleaning fee. This was in addition to the regular room cost and fees, taxes paid when booking on Expedia. When pulling out the sofa bed, we noticed animal hair all over the mattress in addition to on the carpeted floor. Not sure where the charged pet fee is going but it didn’t appear to be used for this room after the last guest with a pets. The sofa bed mattress was also in rough shape-old, flat and soiled. For the price of our stay, we had hoped for a cleaner, more comfortable room. Pro: our room was on the first floor and close to the entrance which made it convenient for transporting luggage and kids. The ratings on this hotel were great but we found our stay didn’t match the expectations for the price and previous ratings online. I would not stay here again. There are other hotels in the area, in the same price range which do not charge an extra pet fee.

Hotel was Good I would stay again. But there was hair on the wall in Bathroom on arrival and the Shower Pole was broken

The hotel was clean, modern, and the breakfast was pretty good. The in room AC was challenging because it didn’t seem to recognize how warm the room was and wouldn’t cool the room for about 12 hours.

The room was clean. The property has been recently renovated. However, none of the rooms have fridge or microwave. The AC in my room kept making clicking noises every couple of hours which was very annoying during the night time, we could hardly sleep. I had it on 70 deg on a 60 deg night. The staff dismissed my complaint the next morning. The breakfast options were basic but sufficient. Overall, the the hotel is good. Im giving 3 starts due to the AC unit. We stopped here on our way to Vermont, the purpose was to get good sleep before the long drive, which did not happen!

Stayed for a weekend at West Point. The room was spacious, clean, well-lit and comfortable.

Hotel room was spotless. Friendly professional staff. Just wish there was a mini fridge in the room tho. Other than that, exceptional lodging

Everything was great. Staff is very friendly and helpful. Room was very clean and spacious and the layout was nice. I definitely missed having a microwave, mini fridge and coffee maker. I had to live out of my suitcase, I had no choice. No closet or dresser. I was there for 2 nights. I had long dresses with me and had to drape them over the couch. I would stay there again but it wouldn’t be my first choice.

Air conditioning didn’t work. Our room was switched, but the new room didn’t work either.

Great. Large, clean rooms, convenient location (though not walkable to anything), helpful staff. Affordable. Would stay again.

Overall the room was very spacious and clean! Only things were that the room was hot even with AC on and the room did not have Microwave or Fridge.

We stayed overnight after attending a wedding close by, and were very pleased with the cleanliness and comfort of the hotel. Our only complaint was that the AC did not work properly in our room.

The rooms were ok and newly painted They need to put refrigerators and microwave in room

It is unfortunate to leave this review. We stayed here last year and left a 5 star review, though this time we had awful experience and do not see ourselves staying here in the future. If you are in a pinch then I'd say that this place is clean enough to stay in. Though after reading plenty of reviews after our stay it seems like the hotel is not friendly to those with disabilities. We have a service animal and to just make a long story short, we were embarrassed by the hotel manager and he firmly believes that he has every right to ask for what medication you are taking, what diseases do you have, and also told me that he has a dog and that it would be very easy for him to make into a service dog. He was very condescending and does not comply with ADA. He also told his staff to print out NJ state law to "educate me" that he has every right to ask these questions, which was a lie. The documents just reinforced that NJ complies with ADA and that NJ does not allow discrimination against individuals with disabilities. It should also be noted that we called ahead of time to make sure that there would be no issue, even though we were assured there would be no issue, once we arrived, we had several issues. It is obvious that the manager just nickle and dimes his customers and staff as his staff also did not have nice things to say about the manager. Again, this place is clean enough to stay and is in a convenient location, but I refuse to ever come back to this location.

Staff was friendly and super helpful

Great one night stay. Front desk staff is very nice and professional. The hotel is almost new

This was a wonderful experience. I had accidentally booked the wrong night and showed up after an 8 Hour Dr. and I had been a no-show the night before and yet the desk was very friendly and helpful in offering me a room that night. I would definitely come back that service that wonderful customer service is becoming very rare these days thank you.

We arrived around midnight with kids and we booked a room for four people and when we arrive in the bedroom, we didn’t find any sheet or pillow for the kids, bedroom was not prepared and we needed to go to the desk and to take ourselves the stuffs. Never again there

The front desk staff was very accommodating and helpful, very professional and polite

Staff was very friendly and helpful. Lisa at the front desk was wonderful. The price was great compared to other hotels, and the facility was very clean. It’s a hidden gem.

Staff was very friendly

We needed a place to stay while traveling with a pet. Hotel rooms was very big and hotel was clean. Not much green grass for the dog but we made it work. Also did have an issue with the front desk. When we checked in paid the incidental fee and the pet fee. When we checked out front desk clerk swore we had an outstanding balance. We eventually left-we knew we had paid. Breakfast was decent. Restaurant called the Mason Jar was very close.

They charged me $51+ for a late checkout and now tells me the "incidentals charge" wont be released for 2 to 3 days? Over the past 3 weeks ive stayed at the DoubleTree and Marriott, neither of which charged me forblate checkout and neither charged more than $25 to $50 for incidentals, and it was released right away up checkout. I could have spent less money to stay at a better hotel that at leastchad a fridge in the room. Only plus was room was really clean and spacious and not a lot of noise. Dont even let me add they changed their name? So i book 1 hotel online but the hotel says a defferent name. I drove past it 2 times before having to use my gps. They have nice rooms but awful policies. I probably wont sray there again.

Ease in getting to hotel from my travel route. Must note > no fault of hotel, but city planning> as I was going North I had to make a loop on Island Road that is in the middle of a curve on an incline, and is very hard to see traffic either direction..then, one has to make an immediate left to get back on 17 as the hotel is on the Southside. As soon as it seemed clear, I made the turn, but cars appeared from both directions...thankful I made it, but it was a bit unnerving. I am going to have to make the same loop today, as I am on on the South side of 17, and need to travel North....not sure how this could be corrected....but felt it was important to make others aware. Ref the hotel and general location, it was otherwise perfect. Night desk clerk was very helpful, price was good, very clean and comfortable.

good quality for the price and very convenient location

I missed the entrance from rt.17 to the hotel. There is no sign with the hotel name at the hotel entrance.

GOOD LOCATION FOR A TRANSIT TOWARDS A FURTHER DESTINATION

Conveniently located on I-17 and near I-287. Currently under renovation but it's still quiet. Breakfast is okay but not very elaborate.

Great. Large, clean rooms, convenient location (though not walkable to anything), helpful staff. Affordable. Would stay again.

Really great value and great place with clean and spacious rooms and comfortable beds. Excellent location off of 17 and well priced.

It's a nice little boutique place. The rooms are neat and spacious. Bathroom and shower are clean. Staff are very friendly. It's very close to NY state boarder and a convenient location for an overnight stay for those who are traveling to Hudson Valley.

Convenient

Although it is close to the highway, it is surprisingly quiet at night. The hotel is well maintained and the staff are very friendly.

We had a $55 dog fee for this dog friendly hotel. It worked out fine. If you have a dog, and go to the opposite side of the pilot, gas station, there’s a small path that will lead you to the neighborhood with a high school and sidewalk. It made for easy dog walking. Breakfast was limited, but free, so no complaints. Unfortunately, both coffee and tea were only lukewarm. They needed to be microwaved. Again not a big deal.

All very good with one exception. Hot breakfast was completely cold. Heating tray didn’t seem to work

Clean comfortable rooms. Very comfortable beds. Very clean over all and i have stayed here several times and will continue to stay when I'm in town. Breakfast is not great, but other than that, you can't go wrong.

Great Friendly Staff & Management, Good Breakfast & Exceptional Clean & Comfy Rooms.

The physical condition of the hotel is vastly improved after a very nicely done renovation. Cleanliness, service, and were all excellent but I am not rating it 5 stars for two reasons. First, the breakfast is meh. Second, the rooms now lack refrigerators. I hope Expedia will update the listed room amenities for this hotel to delete the reference to refrigerators.

The room was clean and spacious. Breakfast was fresh. Cookies were baked fresh and served in the afternoon.

The prices and money wanted up front was not explained before. Had to wait for help. The breakfast and coffee were not good.

Spacious, clean, quiet, modern, comfortable. Friendly staff. Good, predicable, well-managed breakfast.

Breakfast wasn't that great. Rubbery eggs everyday. The eggs were like eating a uninflated whoopie cushion. They didn't appear to rotate breads, bagels. They appeared kinda stale by Friday. Cold cereal was good. Coffee was okay. Rooms were very nice. Clean & housekeeping staff did an excellent job cleaning my room everyday. Breakfast is my only complaint.

Good breakfast and easy safe parking