Is parking available at the hotel?

Yes, parking is available on-site. It is accessible for guests, providing convenience during their stay.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 15 for adults and EUR 10 for children.

Are pets allowed at the property?

Pets are not allowed at the hotel. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in time starts at 3:00 PM and check-out time ends at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers accessible parking and features such as step-free entrances and wheelchair-accessible facilities in public areas. Specific room accessibility details should be confirmed with the property prior to arrival.

Where is the hotel located in relation to key landmarks?

The hotel is located in Lisbon City Center, near a metro station. Notable landmarks such as Santa Justa Elevator and Castle of São Jorge are nearby, along with beaches like Costa da Caparica and Carcavelos Beach.

What are the policies for guests staying with children?

Children are allowed at the hotel. However, guests must contact the property in advance to confirm suitable accommodations, as some outdoor spaces may not be suitable for children.

What are the policies regarding extra beds and cribs?

The hotel does not offer cribs or rollaway beds. Guests must contact the property in advance for any specific requirements regarding extra beds or cribs.

HF Fénix Garden Hotel in Lisbon

Average nightly price at HF Fénix Garden by month, last 12 months (USD)
Month	Average price
January	$80
February	$80
March	$102
April	$126
May	$159
June	$136
July	$117
August	$118
September	$161
October	$156
November	$113
December	$90

What guests think

At HF Fénix Garden, travellers highlight a convenient base by Marquês de Pombal with metro and buses steps away, clean and comfortable rooms with big beds, and notably friendly, attentive staff that help make stays smooth and welcoming.

Recurring drawbacks include traffic noise in some street-facing rooms and occasional maintenance issues such as weak or nonworking fridges and seasonal heating or air-conditioning limitations. Breakfast is widely liked, though a few guests found the selection repetitive, slow to be replenished, or not included in some rates. Overall, expect a well-run, good-value city stay with excellent transport links and warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are simple; on-site parking is available but paid and access is tight, and there is a small outdoor seating/garden. Some guests also used the rooftop bar at the sister HF hotel next door.

Related guest reviews

10

Shellini

Oct 22, 2025

·

Stayed 3 nights

The hotel was clean, location brilliant for getting around as it was right next to the metro. Staff were helpful and friendly. Plently of restaurants nearby. Lovely outside sitting area

10

Kristina

Jun 30, 2024

·

Stayed 1 night

The check in and check out process was very quick. Parking was available. It was close to public transit but also easy to walk to many places. The rooms were clean and the bed was comfortable.

10

Juan

Sep 9, 2025

·

Stayed 2 nights

I had an absolutely wonderful stay at Hotel HF Fénix Garden in Lisbon! From the moment I arrived, everything exceeded my expectations. The buffet breakfast was outstanding, with a wide variety of fresh and delicious options that made every morning a real treat. A special mention goes to Sérgio from the restaurant, who was amazing and truly attentive — he made the experience feel warm and personalized. My room was spotless, comfortable, and offered an amazing view that made my stay even more special. I was also impressed with all the amenities provided in the room, which made it feel both modern and cozy at the same time. The only point I’d like to highlight is the parking access. It’s extremely tight and could be dangerous if you’re not very careful—honestly, it feels like an accident could happen easily given how narrow the entrance and exit are. That being said, everything else about this hotel was perfect, and I would absolutely recommend it to anyone visiting Lisbon. I’ll definitely come back on my next trip!

8

Fabrice

Jan 30, 2024

·

Stayed 2 nights

Personnel tres agréable et donne tous les renseignement, parking cher mais tout est cher a Lisbonne

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10

W

Jun 10, 2025

·

Stayed 2 nights

Using Fenix Music Rooftop bar next door was nice. Breakfast ok.

10

Larry

Nov 22, 2025

·

Stayed 6 nights

Had a terrific 6 night stay here. The location is fantastic for access to public transportation (i.e. the metro Marques de Pombal station is half a block away) including many bus stops. The hotel itself is very quiet, modern, clean and the room plenty spacious with nice amenities such as coffee, tea, hot kettle, refrigerator and two free water bottles for your stay. Room service is great too, you can even order online. Many dining options close by, convenience stores, even a DIY laundry or two. Great city, great hotel, great value and great staff. I'd come back in a heartbeat!

8

Etienne

Jul 26, 2025

·

Stayed 6 nights

Nous avons passé un super séjour. La propreté de la chambre était irréprochable chaque jour que nous avons passé. Le personnel est très agréable. En revanche, le jardin manque un peu de vie et de naturel. Globalement nous sommes très satisfait de notre séjour, on recommande !

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10

Bruce

May 2, 2025

·

Stayed 2 nights

Central location is great to get around Lisbon. Metro stop right across the street. Great view from rooftop bar at Hotel Femix Music next door.

8

Petrica

Jan 27, 2025

·

Stayed 1 night

The garage is very convenient for this city and very nice!

8

Myrna

May 17, 2025

·

Stayed 3 nights

Very convenient that the property had a very good generator while the 10 hour power outage in all of Portugal and Spain

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are consistently described as very clean, with reliable housekeeping. A few isolated issues were noted, including pests or bathroom odors.

Related guest reviews

10

Samuel

Aug 1, 2025

·

Stayed 3 nights

Clean, quiet, with attentive and helpful staff. Perfect location near metro. Amazing value

8

Nicolas

May 2, 2024

·

Stayed 4 nights

Très bien placé Proche aéroport avec metro et proche centre ville soit à pied soit en metro. Très propre Très bonne literie Bien insonorisé Bon petit déjeuner Il y a uniquement les odeurs désagréables de la salle de bain qui étaient désagréables. Très bon séjour

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10

Lisa

Jul 19, 2025

·

Stayed 5 nights

We arrived early in the morning but they were able to check us in. The room and the bathroom are big and clean. The bed is comfortable. It's walkable to metro station and busses. The breakfast has variarities. Mostly, the staff were very friendly and helpful! My family had a great time staying in this hotel.

10

BEATRIZ ELENA

Jul 8, 2025

·

Stayed 3 nights

Excelente servicio, comodidad limpieza

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10

Juvenilson

Oct 4, 2025

·

Stayed 4 nights

Bom atendimento, quarto limpo, confortável,

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2

KIN TAK MANSON

May 2, 2025

·

Stayed 6 nights

Our stay was really bad. When we found cockroaches the 2nd time, we made a complaint to the front-desk again and asked for a room change. The front-desk attendant, showing no sympathy at all, immediately excused that a room change could not be arranged because the hotel was full. We asked her for an acceptable solution but had to leave because of our scheduled visit. We came back at night and asked for an update. The front-desk attendant called someone to get an update, showing his sympathy, and then affirmed that we could change a room ANY TIME on the next day. In the morning of that day, we asked the front-desk attendant whom we made the complaint the details of the room change, which was supposed to be properly arranged. Once again, she was very straight, showing no sympathy at all (not even a smile), and said that the room change could only be arranged after noon, the official checkout time, rather than ANY TIME as committed. We mentioned that this was not possible as we had some arrangements. We were really doubtful that for a hotel with almost 100 rooms, there must be someone who checks out early. She neglected our doubt and simply suggested us to pack our stuff so that their staff members could move our stuff to the other room, without considering that travelers had tight schedules and could not spare time to pack and unpack. Without any acceptable solution, we had to stay in the same room, with cockroaches.

10

Fiona

May 21, 2025

·

Stayed 3 nights

This is only a 3 star but I've been in worse 4 star properties. Very clean, everything you need, very nice staff. A bit of a walk down to the main centre but not too far.

10

Antonio C

Oct 2, 2025

·

Stayed 1 night

Muito bem atendido, quarto limpo, espaçoso, confortável, café da manhã excelente.

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10

Richard

Apr 9, 2024

·

Stayed 3 nights

This is a great value, well run hotel that is well located and close to the Metro system. The rooms are so well thought out: socket next to the bed, huge window out to your personal patio (I was on 8th floor). Electric blind, well lit bathroom, fridge, tea and coffee. The team on reception were all very friendly and cheerful. And I got up late on one of my days, not leaving the room until 2pm - and my room was still made up. A pleasant surprise. Thank you Fenix! I will definitely come back.

10

Tatiana

Jan 24, 2026

·

Stayed 6 nights

Quarto e áreas comuns excelentes bem como o café da manhã. Priorizaram a limpeza do.quarto. É importante destacar a gentileza e simpatia dos funcionários, sobretudo Diana, Mauro e David (restaurante).

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, often spacious, and feature large, comfy beds; some offer quiet courtyard views or balconies. Downsides include traffic noise in street-facing rooms and occasional issues with fridges, water pressure, and seasonal heating or air-conditioning.

Related guest reviews

8

Sheila

Apr 10, 2024

·

Stayed 2 nights

Friendly staff and overall the room was nice. My only complaint would be the lack of insulation from the windows. They must have been single pane glass next to the busy street, because the noise level was so loud that I kept thinking the windows had to be open!

10

Michael

Feb 1, 2025

·

Stayed 3 nights

Very clean and modern and quiet. It is in a business area with a nearby park and a few dining options. Uber rides to train station and airport about 10-12 euros from here.

10

Karen

Feb 22, 2026

·

Stayed 3 nights

Large bedroom with huge comfy bed. The location is great, metro very close, 20/25 min walk down to the main tourist areas. All the staff were friendly, polite and efficient. was really good, large selection of

4

Meng-Han

Sep 5, 2025

·

Stayed 6 nights

The room is not sound proof and I can not sleep well due to the traffic noise on the street. The fridge is not working. The staff is not friendly and cannot help with my unexpected change of the trip plan due to the LIS airport strike.

4

Chan

Feb 22, 2024

·

Stayed 3 nights

No air-con during the night.

10

GABRIEL

Jan 27, 2026

·

Stayed 6 nights

Quarto espaçoso, com cama grande e instalações modernas. Funcionários bem atenciosos. Localização perfeita ao lado de supermercados, restaurantes e de uma estação de metrô central. Único ponto negativo a destacar foi que no inverno eles desligam o sistema central de ar condicionado, portanto o quarto fica um pouco quente, e a água acabou por duas vezes no banheiro.

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6

Paul

May 27, 2025

·

Stayed 3 nights

Hotel is located next to a busy city street on a steep hill where 3 lanes of vehicles accelerate up or down the street all day and night. This makes it incredibly noisy - especially if you are on the 2nd floor facing the street. Bring earplugs and noise-canceling headphones and just know what you're in for. However, the location relative to the metro and various attractions of Lisbon was great. I really wish that they closed the street at night so I could get decent sleep. Otherwise, room was clean and staff was excellent.

10

Carol Ann

Sep 22, 2023

·

Stayed 6 nights

This hotel is a hidden gem. Great value, beds and pillows were comfortable. Our King bed was even bigger than ours back home! The a/c worked well.. Hotel was very clean, great housekeeping..location is great! Breakfast was really good! Plenty to choose from. New items daily, hot and cold selections. Loved the coffee.. would recommend and stay here again.. only negative was shower was small, but they do have other rooms with a bathtub instead..

4

TINA

Apr 18, 2024

·

Stayed 1 night

Not for someone with mobility issues. Entrance to the hotel is on a steep incline. There is a large broken sidewalk in front ot the entrance way making it hard to get in and out of taxis or cars in front ot he the hotel. The bathroom is large but the shower is inside a tub. The tub is so high I could not climb into it to take a shower.

8

Maurice

Aug 24, 2025

·

Stayed 5 nights

Fridge didn’t work well and failed to chill our drinks.

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Service

Service is a strong point, with friendly, helpful staff frequently praised at reception and in the breakfast room. There are occasional reports of impolite or unhelpful responses and limited flexibility on late checkout or room changes.

Related guest reviews

10

PAULO

Jan 26, 2026

·

Stayed 13 nights

Quarto confortável e localização ótima! Fiquei muitos dias seguidos e senti a pouca variação do cardápio do café, o que prejudicou um pouco a experiência nele. O funcionário que recepciona no restaurante, no entanto, merece aplausos. Um show de simpatia e gentileza.

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10

Larry

Nov 22, 2025

·

Stayed 6 nights

Had a terrific 6 night stay here. The location is fantastic for access to public transportation (i.e. the metro Marques de Pombal station is half a block away) including many bus stops. The hotel itself is very quiet, modern, clean and the room plenty spacious with nice amenities such as coffee, tea, hot kettle, refrigerator and two free water bottles for your stay. Room service is great too, you can even order online. Many dining options close by, convenience stores, even a DIY laundry or two. Great city, great hotel, great value and great staff. I'd come back in a heartbeat!

10

Carlos Augusto Moraes de

Jan 28, 2026

·

Stayed 3 nights

Quarto impecável, equipe super prestativa e total atenção aos detalhes.

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10

Karen

Feb 22, 2026

·

Stayed 3 nights

Large bedroom with huge comfy bed. The location is great, metro very close, 20/25 min walk down to the main tourist areas. All the staff were friendly, polite and efficient. was really good, large selection of

10

Pik Wan

Jan 16, 2026

·

Stayed 4 nights

Staff was friendly. Location is near food and transport

2

KIN TAK MANSON

May 2, 2025

·

Stayed 6 nights

Our stay was really bad. When we found cockroaches the 2nd time, we made a complaint to the front-desk again and asked for a room change. The front-desk attendant, showing no sympathy at all, immediately excused that a room change could not be arranged because the hotel was full. We asked her for an acceptable solution but had to leave because of our scheduled visit. We came back at night and asked for an update. The front-desk attendant called someone to get an update, showing his sympathy, and then affirmed that we could change a room ANY TIME on the next day. In the morning of that day, we asked the front-desk attendant whom we made the complaint the details of the room change, which was supposed to be properly arranged. Once again, she was very straight, showing no sympathy at all (not even a smile), and said that the room change could only be arranged after noon, the official checkout time, rather than ANY TIME as committed. We mentioned that this was not possible as we had some arrangements. We were really doubtful that for a hotel with almost 100 rooms, there must be someone who checks out early. She neglected our doubt and simply suggested us to pack our stuff so that their staff members could move our stuff to the other room, without considering that travelers had tight schedules and could not spare time to pack and unpack. Without any acceptable solution, we had to stay in the same room, with cockroaches.

10

Anja

Oct 25, 2025

·

Stayed 3 nights

Staff is so friendly and offering a warm welcome to all visitors and show pleasure in their daily work.

8

Mary

May 12, 2025

·

Stayed 2 nights

The hotel features were good. The place was clean and quiet. Breakfast offered a good selection with lots of variety. Staff in the breakfast area were friendly and helpful. The front desk staff could have been more friendly and welcoming. Thank you

10

Tatiana

Jan 24, 2026

·

Stayed 6 nights

Quarto e áreas comuns excelentes bem como o café da manhã. Priorizaram a limpeza do.quarto. É importante destacar a gentileza e simpatia dos funcionários, sobretudo Diana, Mauro e David (restaurante).

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10

Larry

Jun 28, 2025

·

Stayed 3 nights

Diana at the front desk was very helpful. The bedding was fantastic. Breakfast was included in a wonderful setting. Walk to #1 Hop on Bus was just 2-3 minutes. I highly recommend!

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Location

Excellent base by Marquês de Pombal, steps from the metro, buses, and hop-on hop-off routes, with shops and restaurants nearby and a park across the street. Some guests note it is a 15–25 minute walk to the historic center and the busy junction can bring traffic noise.

Related guest reviews

10

Sabari

Sep 5, 2024

·

Stayed 5 nights

Location , location , location !! Breakfast was great ! Reception staff was awesome !! Hop on hop off buses literally across the street !!

8

Scott

Nov 24, 2025

·

Stayed 2 nights

Hotel is clean and everyone is professional. My only issue is this requires walking 15 minutes to the “ tourist “ areas . It is not located too far but uber was needed several times . Only one block ate excellent local breakfast restaurants

10

Larry

Nov 22, 2025

·

Stayed 6 nights

Had a terrific 6 night stay here. The location is fantastic for access to public transportation (i.e. the metro Marques de Pombal station is half a block away) including many bus stops. The hotel itself is very quiet, modern, clean and the room plenty spacious with nice amenities such as coffee, tea, hot kettle, refrigerator and two free water bottles for your stay. Room service is great too, you can even order online. Many dining options close by, convenience stores, even a DIY laundry or two. Great city, great hotel, great value and great staff. I'd come back in a heartbeat!

10

Karen

Feb 22, 2026

·

Stayed 3 nights

Large bedroom with huge comfy bed. The location is great, metro very close, 20/25 min walk down to the main tourist areas. All the staff were friendly, polite and efficient. was really good, large selection of

8

Fabio

May 4, 2024

·

Stayed 1 night

Super praktisch an der Metrostation gelegen. Hatte alles was wir für eine Nacht brauchten. Der große Park gegenüber ist super um dem Gewusel zu entkommen.

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10

Barney

Nov 25, 2025

·

Stayed 3 nights

Centrally located to public transport, shopping, and sightseeing.

8

Paola

Jul 2, 2024

·

Stayed 7 nights

Great location, Metro was less than a block away. Across the street from the park where many yours met. Perfect for what I needed

10

denis

Nov 24, 2025

·

Stayed 6 nights

Great room . Very clean , also hotel was very centrally located from everything shops, restaurants, site seeing etc

6

Sara

Jun 2, 2024

·

Stayed 7 nights

The location of the hotel is ideal for its links to transports and a short walk (15 minutes) from the historic centre.

10

Adriano

Jun 26, 2024

·

Stayed 2 nights

Localização excelente, com metrô na porta, e fácil acesso a pé aos principais pontos turísticos. Quarto e banho bons. Café da manhã excelente!

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Dining

Breakfast is widely praised for quality and choice, with cheerful service. Minor critiques include repetitive options, slow replenishment, or that it may not be included in all rates.

Related guest reviews

10

PAULO

Jan 26, 2026

·

Stayed 13 nights

Quarto confortável e localização ótima! Fiquei muitos dias seguidos e senti a pouca variação do cardápio do café, o que prejudicou um pouco a experiência nele. O funcionário que recepciona no restaurante, no entanto, merece aplausos. Um show de simpatia e gentileza.

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10

Juan

Sep 9, 2025

·

Stayed 2 nights

I had an absolutely wonderful stay at Hotel HF Fénix Garden in Lisbon! From the moment I arrived, everything exceeded my expectations. The buffet breakfast was outstanding, with a wide variety of fresh and delicious options that made every morning a real treat. A special mention goes to Sérgio from the restaurant, who was amazing and truly attentive — he made the experience feel warm and personalized. My room was spotless, comfortable, and offered an amazing view that made my stay even more special. I was also impressed with all the amenities provided in the room, which made it feel both modern and cozy at the same time. The only point I’d like to highlight is the parking access. It’s extremely tight and could be dangerous if you’re not very careful—honestly, it feels like an accident could happen easily given how narrow the entrance and exit are. That being said, everything else about this hotel was perfect, and I would absolutely recommend it to anyone visiting Lisbon. I’ll definitely come back on my next trip!

8

Roger

Sep 13, 2025

·

Stayed 4 nights

Conveniently next to Metro station. Good breakfast selection. Very friendly and helpful breakfast assistant.

8

Sergio

Mar 25, 2024

·

Stayed 2 nights

Precisão agilizar a reposição no café da manhã Falta muito itens

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10

Albino

Nov 18, 2025

·

Stayed 3 nights

Localização incrível, no café da manhã o funcionário Sérgio nos recebe com um grande sorriso e dicas ( mostrando no mapa) da cidade e como se locomover ! Quarto amplo , limpo ! Vale demais

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10

Michael

Nov 23, 2025

·

Stayed 1 night

Excellent hotel with wonderful breakfast!

8

Peter

Oct 25, 2025

·

Stayed 4 nights

Excellent breakfast choices and always a friendly welcome by the maitre de (Serge).

10

Jack

Oct 27, 2025

·

Stayed 2 nights

What an incredibly planned and lovely breakfast for your guests — Portuguese egg tarts, mini-crepes, juices, and so many thoughtful little touches! The room was gorgeous and spotless, and the bathroom beautifully clean. We had such a wonderful stay — we very highly recommend HF Fenix Garden! 🌿 (I’ll be sharing some photos where I’m able to — it’s too beautiful not to!)

8

Mary

May 12, 2025

·

Stayed 2 nights

The hotel features were good. The place was clean and quiet. Breakfast offered a good selection with lots of variety. Staff in the breakfast area were friendly and helpful. The front desk staff could have been more friendly and welcoming. Thank you

8

Jeffrey

Aug 31, 2025

·

Stayed 6 nights

The hotel is located in the center of Lisbon, within 5 to 10 minutes uber ride to many attractions in downtown. The condition of the hotel is good. I skipped the free breakfast because it has very little option and tastes very blend.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $130	7 $117
8 $111	9 $177	10 $161	11 $110	12 $116	13 $102	14 $102
15 $95	16 $84	17 $92	18 $106	19 $99	20 $99	21 $99
22 $89	23 $92	24 $86	25 $92	26 $85	27 $110	28 $86
29 $80	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $86	3 $80	4 $104	5 $377
6 $112	7 $118	8 $84	9 $80	10 $71	11 $86	12 $86
13 $80	14 $80	15 $73	16 $73	17 $80	18 $92	19 $92
20 $80	21 $80	22 $80	23 $80	24 $80	25 $104	26 $117
27 $110	28 $124	29 $124	30 $145	31 $170

HF Fénix Garden

Prices for HF Fénix Garden

Monthly average prices

About this property

Location

Room options

Comfort King

King Room with Garden View

Comfort Twin Room

Double Or Twin Room

Comfort Double Room

Economy Double Or Twin Room

Guest reviews of HF Fénix Garden

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about HF Fénix Garden

Considering this hotel for your Lisbon trip?

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