Holiday Inn Citystars by IHG

12 dage på hotellet i forbindelse med U-VM i håndbold. God oplevelse med venligt personale. Beliggenhed super i Nasr City lige ved City Stars Mall. Eneste lille minus er ved poolområdet på 6. Sal bliver der hurtigt røget når køkkenet begynder at forberede mad.

Hotellet var enormt slidt. Selvom det nogen steder var ryge fri så lugter der af røg. Fitness centret var utrolig dårligt og maskinerne lever ikke op til forventningerne.

Good staff , speaking English is a plus. Helpful reciption staff, great breakfast and staff , clean, quiet, but needs more hours in swimming area, and a microwave in each room will be great. Thanks for making the trip a good trip

Location is great. Attached to the mall for a great shopping and dining experience. Staff were generally friendly, but I didn't like the talkative receptionist (Mostafa I think is his name), his answers were quiet irritating, for example he asked for my ID, I asked of he will only take a copy? The amswer was: "What do you think I will do with it?" All answers were like that, and I found it disturbing and rude. Ither than that, security, housekeepers, concierge ,...etc were great. The furniture was quiet old, the minibar's shelf was broken, but the AC worked really well, and in spite of being old, the facility was relatively well maintained. The bedsheets were great as expected, and the bed was nice (not the best mattress), but overall it was cozy and clean. Cleanness was unquestionable, and it was very quiet, lovely quiet actually. TV chanmels had a lot of varieties, which was awesome. Never had the time to try the restaurant or the gy, spa...etc. maybe next time. Parking was excellent, except for the terrible entrance and tight tunnels. But there were plenty of places, and one of the managers was kind enough to have one 0f the staff bring it to the top. He was also very nice and polite (unfortunately I dont remember his name). So overall, I enjoyed my time, and I thank everyone who contributed in the experience. Yes...there is room for improvement, but I am still thankful for a safe couple of nights spent in Cairo.

Friendly staff. Convenient location Clean premises.

The carpets in the room are old and not clean. They have a distinct smell that wasn't nice.

The room was small.. noise from outside was busy and loud, bathroom wasn’t clean at check in and water leaked from Shower to floor and the carpet outside the bathroom was wet. While they worked to get it all fixed .. didn’t feel like I was paying for the service and ‘stars’ advertised. However the location attached to mall was FANTASTIC!!

Ruined our vacation. Terrible experience. Never again. During our recent trip to Cairo, we opted to stay at the Holiday Inn. Unfortunately, our first impression of the staff was not a good one. They seemed cold and uninterested, not even bothering to respond when my girlfriend greeted them. Our room was even more disappointing, with old, crusty furniture that looked like it would break if we even sat on it. As if that wasn't bad enough, we discovered a bedbug crawling on the bed. We immediately went to the front desk to check out, but they offered to upgrade us to another room instead. We stayed for the night as it was already late, but checked out the next day, despite our booking being for three nights. The manager, Mostafa, apologized for the experience we had, but we felt that the real crime was miscategorizing this sad, bedbug-infested, old "motel" as a five-star hotel. It was a disappointing stay that we wouldn't want to repeat.

I recently stayed at the Holiday Inn Citystars in Cairo, which is advertised as a 5-star hotel, but my experience was extremely disappointing and far from what I expected. From the moment I arrived, it was clear that this hotel does not live up to its 5-star rating. The building itself is very old and poorly maintained. The rooms are similarly outdated, with furniture that looks like it hasn't been replaced in decades. The carpets in both the rooms and the hallways are not only worn out but also emit a very unpleasant odor, making the environment quite uncomfortable. The bathrooms and showers were in particularly bad condition. The fixtures were old and rusty, the tiles were cracked, and the overall cleanliness was well below acceptable standards. Using the shower felt like a chore, and the bathroom did not feel hygienic at all. The breakfast was another major disappointment. The quality and taste of the food were very poor, far below what one would expect from a 5-star hotel. The selection was limited, and the food that was available was bland and unappetizing. Despite paying a rate that corresponds to a 5-star establishment, the experience I received was not even close to a 2-star standard. The disparity between the advertised quality and the reality was shocking. I expected a luxurious and well-maintained property, but instead, I encountered a place that seemed neglected and in desperate need of renovation.

Smoking smell all around the property although I was in a non-smoking room

Clean room with kind assistance

I liked the fact that the room is spacious, smoke free and clean. Staff are courteous and prompt in dealing with customers. I highly recommend this hotel.

Location is great. Attached to the mall for a great shopping and dining experience. Staff were generally friendly, but I didn't like the talkative receptionist (Mostafa I think is his name), his answers were quiet irritating, for example he asked for my ID, I asked of he will only take a copy? The amswer was: "What do you think I will do with it?" All answers were like that, and I found it disturbing and rude. Ither than that, security, housekeepers, concierge ,...etc were great. The furniture was quiet old, the minibar's shelf was broken, but the AC worked really well, and in spite of being old, the facility was relatively well maintained. The bedsheets were great as expected, and the bed was nice (not the best mattress), but overall it was cozy and clean. Cleanness was unquestionable, and it was very quiet, lovely quiet actually. TV chanmels had a lot of varieties, which was awesome. Never had the time to try the restaurant or the gy, spa...etc. maybe next time. Parking was excellent, except for the terrible entrance and tight tunnels. But there were plenty of places, and one of the managers was kind enough to have one 0f the staff bring it to the top. He was also very nice and polite (unfortunately I dont remember his name). So overall, I enjoyed my time, and I thank everyone who contributed in the experience. Yes...there is room for improvement, but I am still thankful for a safe couple of nights spent in Cairo.

Location was good but the hotels carpets were terrible. Sheets were dingy and worn down. They care less about your experience and more about the Money. Not for me!

Nice TV system

Room is too small and noisy

Rooms are too noisy

Thanks for the nice TV system

The room inhas was too noisy

Too old without renovation!!!!

first of all they give a room with no A/C in cold mode. I complain and they said the floor that you stay in all A/Cs are in hot mode only!! then they change the room and also the A/C in hot mode only !! and I complain about it and they offer to me to change the room because also the new floor don’t have the Cold mode in AC. The room is old as 2002 .

객실은 조금 좁으나 깨끗하고 침대 상태도 양호 조식이 다양성이 부족하게 느꼈음

I booked standard room and was shocked that this is below the standard room . The room is too small without any aminities . The bathroom was too small . I upgrated my room to superior which was better than the standard but still there was no aminities in the room and if you need anything you should ask for it. I think this is not Holiday Inn style level .

Location is great. Attached to the mall for a great shopping and dining experience. Staff were generally friendly, but I didn't like the talkative receptionist (Mostafa I think is his name), his answers were quiet irritating, for example he asked for my ID, I asked of he will only take a copy? The amswer was: "What do you think I will do with it?" All answers were like that, and I found it disturbing and rude. Ither than that, security, housekeepers, concierge ,...etc were great. The furniture was quiet old, the minibar's shelf was broken, but the AC worked really well, and in spite of being old, the facility was relatively well maintained. The bedsheets were great as expected, and the bed was nice (not the best mattress), but overall it was cozy and clean. Cleanness was unquestionable, and it was very quiet, lovely quiet actually. TV chanmels had a lot of varieties, which was awesome. Never had the time to try the restaurant or the gy, spa...etc. maybe next time. Parking was excellent, except for the terrible entrance and tight tunnels. But there were plenty of places, and one of the managers was kind enough to have one 0f the staff bring it to the top. He was also very nice and polite (unfortunately I dont remember his name). So overall, I enjoyed my time, and I thank everyone who contributed in the experience. Yes...there is room for improvement, but I am still thankful for a safe couple of nights spent in Cairo.

For me i have been going to Cairo for many years and i don't know how i skipped this hotel! Perfect location, next door for City Stars mall. Clean, Good service. Will definetly be my 2nd house in Cairo

I would like to thank Mr. Mina Gamal for my quick check in . All the staff are really nice & helpful.

Good hotel and good service

I booked room king bed size They give me twin The staff so rude Not worth the price

Very bad reception team and non supportive. Not friendly at all and changing their words. Unfortunately and sorry to say they are far away from welcoming guest.

Hotel is adjoining very big shopping mall. SO many restaurants and shops nearby. Best service.

It was an amazing experience especially staff in front desk & concierge was very professional & friendly

I had a good time staying there until the time I checked out this morning. The guy at the front desk was rude and so unprofessional. He asked me if I had eaten any snacks or drink any alcohol in my room.i told him I didn’t even see them. He kept asking me over and over.Then he told me if I eat in the dining room I need to pay for it. I told him it was charge d to the room. He was rude and totally ruined my day.

Unprofessional staff. It took so long to check in. Refused to give me breakfast, although it was included in my reservation. For communications.

Location is great. Attached to the mall for a great shopping and dining experience. Staff were generally friendly, but I didn't like the talkative receptionist (Mostafa I think is his name), his answers were quiet irritating, for example he asked for my ID, I asked of he will only take a copy? The amswer was: "What do you think I will do with it?" All answers were like that, and I found it disturbing and rude. Ither than that, security, housekeepers, concierge ,...etc were great. The furniture was quiet old, the minibar's shelf was broken, but the AC worked really well, and in spite of being old, the facility was relatively well maintained. The bedsheets were great as expected, and the bed was nice (not the best mattress), but overall it was cozy and clean. Cleanness was unquestionable, and it was very quiet, lovely quiet actually. TV chanmels had a lot of varieties, which was awesome. Never had the time to try the restaurant or the gy, spa...etc. maybe next time. Parking was excellent, except for the terrible entrance and tight tunnels. But there were plenty of places, and one of the managers was kind enough to have one 0f the staff bring it to the top. He was also very nice and polite (unfortunately I dont remember his name). So overall, I enjoyed my time, and I thank everyone who contributed in the experience. Yes...there is room for improvement, but I am still thankful for a safe couple of nights spent in Cairo.

Love this hotel as it was right next to the mall

12 dage på hotellet i forbindelse med U-VM i håndbold. God oplevelse med venligt personale. Beliggenhed super i Nasr City lige ved City Stars Mall. Eneste lille minus er ved poolområdet på 6. Sal bliver der hurtigt røget når køkkenet begynder at forberede mad.

Location is very convenient and staff is very friendly

日本人です。一人旅最終日に利用しました。最終日なので良いホテルに泊まろうと少しお高めのホテルにしましたが、値段相応のしっかりとしたホテルでした。バスタブもあり旅の疲れをとることもできます。周辺には評価の高いレストランやショッピングセンターもあり、また、カイロ空港にも近いため、利便性も高いです。

Convenient & walkable to city star mall .

Hotel is adjoining very big shopping mall. SO many restaurants and shops nearby. Best service.

This hotel is great and it's right next to the City Stars mall.

Been there few times always the most convenient since its next to the citystarsmall

Convenient location that’s about 15-20 minutes from the airport and attached to a mall as well as some restaurants in the hotel itself. The staff was pretty helpful and ensured that I got help when needed. Room was in good shape and had every amenity I needed too.

Location reception free upgrade for IHG Members and Platinum Expedia members upon availability

There is a problem at the breakfast restaurant.

There is a problem at the breakfast restaurant.

The hotel is ok. Room space is not huge but it works. Cleaning is very good. The location next to the Citystars Mall is very convenient. My main problem was the food in breakfast. Although there are a lot of options, none of them are great. I asked for an omelette and it was extremely greasy. Cakes and breads seem old sometimes too. I recommend the hotel but not the restaurant.

Staff was great. Breakfast was good. Hotel and rooms were very nice. Exceeded my expectations.

The Hotel opens up to City Star Mail which is great for dining & shopping . I love the Hotels breakfast .

Helpful staff . Nice accommodations & good food . Room service was quick & delicious.

The staff was very helpful. It is adjacent to City Stars Mall. Breakfast was excellent. Laundry services was very good.

Adjacent to a great shopping mall. Very responsive staff and breakfast buffet is plentiful.

It was ok.. the staff in the restaurant needs more training.. since i visited just before the start of Ramadan and had some days of Ramadan stayed as well, i was surprised to see that drinking water was not available during sahoor and some times in iftar though the meals were covered in the booking.. no tea or coffee either.. the coffee machines were switched off..

Nice & affordable Great food & nice staff