Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

What are the standard check-in and check-out times?

Standard check-in time is 16:00 and check-out time is 12:00. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are available, and arrangements can be made through the hotel.

What accessibility features are available for guests with disabilities?

The property offers elevators, step-free entrances, and wheelchair-accessible facilities including public areas and rooms.

How is the property located in relation to key landmarks?

The hotel is centrally located in Medina, just a 3-minute walk from Al Haram and 7 minutes by foot from Prophet's Mosque. It is also close to Bin Dawood and Baqi Cemetery.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age.

What are the policies regarding extra beds and cribs?

The property offers cribs, and advance request or confirmation is required for availability.

New Madinah Hotel in Madinah

Average nightly price at New Madinah Hotel by month, last 12 months (USD)
Month	Average price
January	US$249
February	US$201
March	US$235
April	US$166
May	US$172
June	US$154
July	US$208
August	US$238
September	US$92
October	US$148
November	US$223
December	US$296

What guests think

At New Madinah Hotel, guests consistently praise the excellent location a short walk from Masjid an-Nabawi and nearby shops and eateries, while feedback on dated rooms and variable cleanliness—especially worn carpets, bathrooms, and plumbing—shows clear room for improvement.

Staff interactions are often warm and helpful across reception and restaurant teams, though a few guests report slow check-in, unresponsive front desk moments, and missed housekeeping. Breakfast is frequently highlighted as good to excellent, with attentive dining staff, though a handful mention limited selection. Expect a very convenient base near the Prophet’s Mosque, with aging interiors and uneven upkeep balanced by generally kind service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Muhammad

11 Feb 2025

·

Stayed 1 night

Very near to Haram Excellent parking

10

Muhammad Nadeem

5 Nov 2024

·

Stayed 4 nights

Our stay in New Madinah hotel is very good, room are big, left are working properly. 3 min walk to masjid nawabi staff & service very Good only thing to change carpet Specially in the resturant staff( barkat & Hamad)chef very nice thanks for ur service

10

Fuad

16 Nov 2023

·

It was amazing place and hotel. Breakfast was so nice and tasty. The staff were so kind and professional special (zain al aboden) الفندق و المكان ممتازيييين جدا قريب من الحرم و امان وفي مصف سيارات و الفطووور راائع و الطباخ زين العابدين ماشاءالله عليه وباقي الموظفين خدومين و مرحبين و مبتسمين تشعر بالراحه في التعامل معهم

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10

Sajid

19 Mar 2024

·

Stayed 2 nights

Nice helpful staff. Elevators always accessible. Location really good. 5 mins from mosque and 8 mins from salaam gate

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Cleanliness

Feedback on cleanliness is mixed, with recurring complaints about stained, smelly carpets, mold or damp in bathrooms, drainage leaks, and occasional pests or dirty towels. Others did find rooms clean, but consistency appears to be a problem.

Related guest reviews

2

Sadia

12 Dec 2024

·

Stayed 2 nights

Stuffs are not cooperating, service are not good. In bathroom no soap, shampoo. We found cockroach in our room.

6

Aqeel

12 Apr 2025

·

Stayed 4 nights

Not very clean Noisy, no sound proof windows Not modern Needs up_grading

4

Farhan

8 Sept 2024

·

Stayed 1 night

Bed bug

8

Humaira

17 Nov 2025

·

Stayed 1 night

Location of this hotel was amazing. Very close to haram and shopping area. However I found the hotel a little outdated. The washrooms were very tight and not very well cleaned. I was there for one night and it was ok as the location was amazing. The hotel can do better by updating the rooms and focus on cleanliness and washrooms

10

Syed

12 Jan 2025

·

Stayed 5 nights

Very near to the Prophet's Mossque. 4-minute walk from the hotel to the main gate. Prophet's Roza is also very near to this gate. Breakfast is very good. Staff is helpful and courteous. Carpets everywhere need to be replaced.

6

radad Mohamed

1 Jan 2025

·

Stayed 2 nights

They need to do better with the cleaning

4

Ahmed

9 Apr 2025

·

Stayed 5 nights

We had a terrible experience at New Madinah Hotel. The bathroom had mold on the walls, a bad smell, and water leaking from the bathtub due to poor sealing. The toilet overflowed, and the replacement room was even worse—dirty carpet, old furniture, and rotten food left in the fridge. My 19-year-old daughter got sick from the conditions. Honestly, the cleanliness was worse than a Motel 6 in the U.S. I would not recommend this hotel to anyone.

8

Yasin

17 Apr 2024

·

Stayed 8 nights

An outdated hotel that used to be Movenpick but run down and falling apart. Staff are lovely and trying everything to keep it going until much required renovation is due on the whole place. However, this does not help when you just want a clean room to relax and you have to change room twice due to uncleanliness. One of the rooms smelt damp and next morning, I woke up with a cough. I looked behind bed and there was damp and mild growing on the carpet. Breakfast was lovely and staff are trying extremely hard to go out of their way to please you. Same with front desk staff, all lovely people. Hotel is in very good location to mosque and shops. Also not far from the Quba walkway. The price has to reflect the Hotel condition.

8

Daler

4 Apr 2025

·

Stayed 4 nights

I had a great stay at this Hotel but I have to mention one thing . The carpet was old and was smelling a little. We were staying at room 1009 . It’s probably time for them to replace the carpet

2

Qurratulain

5 Apr 2025

·

Stayed 2 nights

Bathroom had mold and are very dirty, carpets have stains. Furniture is really old and ripped. Bathroom towels are not clean and have hair, stains on them.

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Rooms

Rooms are often spacious, but decor and furnishings are dated, with several reports of worn bathrooms and maintenance issues like weak AC, poor drainage, and plumbing problems. Some guests also noted noise or a lack of seating.

Related guest reviews

6

IBRAHIM

2 Aug 2025

·

Stayed 4 nights

Bathroom fixtures are outdated with water on the floor - drain is not working due to inadequate slope

8

Mazhar

29 Nov 2024

·

Stayed 4 nights

Old hotel new name, property need upgrade hallway, bathroom and room

10

Saadia

5 Dec 2024

·

Stayed 2 nights

Excellent location. Practically 3-5 minute walk to Masjid ul Nabwi. Added bonus is, there’s the “Creation Museum” right next to it with excellent exhibits and eye catching architecture. Also very good restaurants inside the museum building. Plenty of shopping options around. Rooms and bathrooms are very spacious and clean. Carpet is a little worn out, that’s why I gave it a 4 star but all the other amenities and services from staff, housekeeping and front desk is top notch 5 star worthy. Loved the wudu sink in the bathroom. Fridge in the room is added bonus. A microwave would have made it perfect though. Highly recommend this hotel.

4

Akram

16 Dec 2025

·

Stayed 1 night

The room was very outdated and so was the bathrooms and furniture's . needs to updated with new furniture , matters and chairs , also bath rooms need updates . staff was helpful.

6

Aqeel

12 Apr 2025

·

Stayed 4 nights

Not very clean Noisy, no sound proof windows Not modern Needs up_grading

8

Asim

15 Nov 2025

·

Stayed 5 nights

Nice large room on 10th floor. Staff were polite and helpful. Fantastic location. Breakfast was varied and high quality. Breakfast staff went out of their way to help. Irfan was particularly helpful.

8

Harris

6 May 2024

·

Stayed 3 nights

When we arrived there were so many people staying at the hotel that going in and out of the building was a chore in itself. However when the crowd dissipated since they went on to wherever they were supposed to go, things did get toned down by a lot. Though the staff was beyond professional and services were exceeded expectations, the building and the rooms are quite dated. The air conditioning in our room didn't effectively work cool us down.

10

Shiza

22 Sept 2024

·

Stayed 2 nights

This was a nice hotel with friendly staff. The room was very spacious but the room we stayed in definitely had plumbing issues.

6

Farrukh

15 Aug 2025

·

Stayed 1 night

stayed for one night with family 2 kids, opposed to the name property, it is quite outdated including Furnitures. disappointed once reach to room, no chairs/ sofa, seems everything outdated. Not sure how people rating 10/10, quite misleading. from the lobby it looks very new but inside the rooms you face reality.

10

Suleka

29 Jan 2025

·

Stayed 4 nights

Rooms were big and clean

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Service

Service is frequently praised as friendly and helpful across front desk, housekeeping, and restaurant teams, with several staff members singled out. However, guests also report inconsistencies including delayed check-in, unresponsive or rude reception, luggage mishandling, and missed housekeeping.

Related guest reviews

10

Shabbir

15 Oct 2025

·

Stayed 2 nights

Great location. Friendly staff

10

Haris

22 Oct 2024

·

Stayed 1 night

Absolutely loved my stay here. The staff was extremely professional. I showed concern about the noise and the manager immediately moved me to a quiter room. He let me tour the room first, to see, if i like it. I was very impressed by their quick and professional service. Would highly recommend this hotel.

6

Junaid

1 Nov 2025

·

Stayed 3 nights

I was supposed to check in at 4:00 PM, but the process was delayed by about 30 minutes as the room wasn’t ready. I also requested daily housekeeping, but no one attended the room during my stay, which was disappointing. The main advantage of this hotel is its excellent location — it’s very close to the Holy Mosque, making access to prayers convenient and easy. Overall, you get what you pay for: a decent stay with a great location, but limited service quality.

4

Naila

22 Dec 2023

·

Stayed 3 nights

The Service wasnt great in this hotel, Upon arriving with my family our luggage was all sent in to my sisters room. I contacted Reception who said they was too busy to send someone to help move the luggage in to my room, which in the end i had to move it myself. The breakfast wasnt explained where it was or the times. I just think this hotel lacked customer service and it was evident that if you needed help they was not willing to help. The Housekeepers on the other hand were friendly and polite and said hello everytime.

2

Salim

15 Dec 2023

·

Stayed 4 nights

The cleaning and food staff were nice and but the receptionist were rude and very unprofessional, I had an issue with extending my time I was willing to pay extra or get a new room but receptionist dismissed me without even me finishing he was like you gotta clear the room we have guest coming and after I told him I’ll book a new room and paid almost 200 dollars he gave me the same room but earlier he told me I can’t extend because room is booked for another customer. The manager was completely useless I shared my concern and complain without understanding my side he kinda sided his employees. Definitely won’t recommend anyone only because of the staff behavior , they were treating me like I was tryna stay for free.

8

Asim

15 Nov 2025

·

Stayed 5 nights

Nice large room on 10th floor. Staff were polite and helpful. Fantastic location. Breakfast was varied and high quality. Breakfast staff went out of their way to help. Irfan was particularly helpful.

10

Mohammed

13 Jul 2025

·

Stayed 1 night

The staff at the reception was great . Always checked to make sure everything was ok . Ali at the restaurant was great .

8

Ghulam

22 Sept 2025

·

Stayed 4 nights

Staff services are good

10

Mohammad

20 Apr 2025

·

Stayed 2 nights

Weather was so good in Madinah and best for this Umrah visit for me and my wife. I so happy with Mr. Hatim and Ms. Mawadh has help us so much and made our stay very pleasant, they were most helpful persons in hotel and always smiling to encourage to ask for help. I also in breakfast Mr. Barkat and Mr. Irfan help us a lot during breakfast every day and really take care of me and my wife.

2

kashif

1 Oct 2024

·

Stayed 2 nights

The staff is very rude non cooperative.

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Location

Location is a standout: roughly a 3–7 minute walk to Masjid an-Nabawi, with easy access to gates, shops, eateries, and a nearby museum. Some noted it is farther from the women’s section.

Related guest reviews

10

Karim

6 Oct 2024

·

Stayed 4 nights

Great location

10

SABER

3 Mar 2024

·

Stayed 1 night

Hotel 5 min du Haram

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10

Rahma

13 Jan 2025

·

Stayed 4 nights

This hotel is great for male pilgrims. It's really near with the the male section at the Prophet Mosque and near Raudhah as well. However, it's quite far from the women section at the Prophet Mosque.

8

Nishar

11 Apr 2025

·

Stayed 4 nights

Walkable distance to haram. Decent hotel

8

Humaira

17 Nov 2025

·

Stayed 1 night

Location of this hotel was amazing. Very close to haram and shopping area. However I found the hotel a little outdated. The washrooms were very tight and not very well cleaned. I was there for one night and it was ok as the location was amazing. The hotel can do better by updating the rooms and focus on cleanliness and washrooms

10

faris

5 Jan 2024

·

Stayed 1 night

Around a 7-minute walk to the Prophet’s Mosque. Close shops. Very nice and hospitable staff. The facility is mostly on good shape.

8

Syed

27 Dec 2025

·

Stayed 4 nights

The best thing about this hotel is the location. It is a 5 min walk to masjid-un-Nabi. Also a couple of mins to the as-saffiya museum which has plenty of eating in options and we would go there for food in the evenings.

10

Mrs M M

19 Sept 2025

·

Stayed 4 nights

Very close to gate 37 or gate 7 depends from which side your going .

8

Sohael

11 Aug 2025

·

Stayed 3 nights

Easy access to Haram. Within 4 minutes you will be at gate 303 of Prophet's mosque ,that definitely helps in extremely hot weather. Excellent breakfast buffet,great customer service.Very polite and courteous staff.We didn't use their internet service so we can't comment on that.For the price they charge , staying there is worth it.

10

Tariq

19 Oct 2024

·

Stayed 3 nights

Great location, clean, safe and affordable

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Dining

Breakfast is widely praised for taste and variety, and dining staff are attentive. A few guests mention limited selection or average choices, and one reported no room service.

Related guest reviews

10

Abdul

8 Jan 2024

·

Stayed 3 nights

Brilliant stay Amazing breakfast with friendly staff who were very kind

10

Jesmin

12 Jul 2025

·

Stayed 4 nights

This is our third consecutive stay at this hotel in Medina. It's very conveniently located and few minutes walk from Masjid an Nabi and Jannatul Baqi. The breakfast was awesome with a diverse menu and staff were always friendly. Housekeeping staff were very prompt whenever we needed them. Tamim from housekeeping was excellent. Check in and check out were very fast. Only recommendation is that the carpets need to be cleaned/changed. I will highly recommend this hotel to my friends and family in New York.

10

Mohsin Shariff

13 Apr 2025

·

Stayed 4 nights

We had a really good and comfortable stay here. The breakfast buffet was great and the service provided by the staff (especially Irfan) was excellent.

10

Syed Muhammad Saqlain

12 Aug 2025

·

Stayed 4 nights

Stay was very good. Breakfast was excellent. Hospitality of Mr. Irfan was wonderful.

8

Asim

15 Nov 2025

·

Stayed 5 nights

Nice large room on 10th floor. Staff were polite and helpful. Fantastic location. Breakfast was varied and high quality. Breakfast staff went out of their way to help. Irfan was particularly helpful.

8

Sohael

11 Aug 2025

·

Stayed 3 nights

Easy access to Haram. Within 4 minutes you will be at gate 303 of Prophet's mosque ,that definitely helps in extremely hot weather. Excellent breakfast buffet,great customer service.Very polite and courteous staff.We didn't use their internet service so we can't comment on that.For the price they charge , staying there is worth it.

10

Abdul

22 Dec 2025

·

Stayed 4 nights

Breakfast choices was limited

10

Syed

12 Jan 2025

·

Stayed 5 nights

Very near to the Prophet's Mossque. 4-minute walk from the hotel to the main gate. Prophet's Roza is also very near to this gate. Breakfast is very good. Staff is helpful and courteous. Carpets everywhere need to be replaced.

6

Dennis

4 Apr 2025

·

Stayed 2 nights

No Room Service

10

ibrahim

29 Jul 2024

·

Stayed 3 nights

Breakfast is really good Special thanks to the kitchen staff: Mr Barkat, always checking in to make sure all is good with Staff were welcoming, helpful, and friendly Clean Room, Comfortable and well-equipped 5-7 mins walk for Masjid al - Nabawi Water temperature is always hot, especially taking shower. Room AC Cooling need to be fixed doing less cooling

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $124	16 $124	17 $124
18 $124	19 $124	20 $124	21 $124	22	23 $129	24 $124
25 $124	26 $124	27	28 $124	29 $124	30 $124	31 $130

Su	Mo	Tu	We	Th	Fr	Sa
1 $209	2 $193	3 $176	4 $211	5	6 $177	7 $166
8 $177	9	10 $178	11	12	13 $239	14 $211
15 $207	16	17	18 $298	19 $231	20	21
22	23 $296	24 $301	25 $245	26 $195	27 $357	28
29 $242	30 $228

New Madinah Hotel

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