Is parking available at the hotel?

Parking facilities are available at the hotel. Specific details regarding the type of parking (private/public, on-site/off-site, covered/uncovered) and any associated costs have not been provided.

What type of breakfast is offered and what are the serving hours?

A complimentary breakfast is offered at the hotel. However, specific serving hours and details about the breakfast type have not been provided.

What are the check-in and check-out times?

The standard check-in time is at 14:00, and check-out is at 11:00. Early check-in and late check-out options may be available, and guests can request these at the front desk.

What accessibility features are available for guests with disabilities?

The hotel features elevators and step-free entrances, ensuring accessibility for guests with disabilities. Additional wheelchair-accessible facilities are available in public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in Chitose, connected to New Chitose Airport. Nearby attractions include New Chitose Airport Onsen, Chitose Inter Golf Club, Utonai-ko Sanctuary, and Shikotsu-Toya National Park. Public transport options are likely available due to the hotel's proximity to the airport.

What are the hotel's policies for guests staying with children?

Children are allowed to stay at the hotel. However, specific details regarding the minimum age for children to stay for free have not been provided.

Air Terminal Hotel in Chitose

Average nightly price at Air Terminal Hotel by month, last 12 months (USD)
Month	Average price
January	$175
February	$226
March	$177
April	$121
May	$153
June	$172
July	$199
August	$195
September	$171
October	$171
November	$161
December	$178

What guests think

At Air Terminal Hotel, reviewers consistently highlight the in-airport location at New Chitose, making late arrivals and early departures easy, with quieter-than-expected rooms for the setting and helpful staff smoothing check-in and luggage needs.

Rooms are generally clean but dated, some spacious, and runway views are popular; recurring drawbacks include limited temperature control (no individual AC, sometimes stuffy or hot), occasional smoke or musty smells, and mattresses that some guests found uncomfortable. Guests appreciate free access to the airport onsen, though it requires a 5–10 minute indoor walk and closes when the terminal does; the included breakfast wins frequent praise yet a minority find it average, and late-night dining options are scarce. Wayfinding to the hotel can be confusing from certain areas, but overall it suits a practical, no-frills overnight before or after a flight.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free access to the airport onsen is a standout perk, but it’s a 5–10 minute indoor walk and closes with the terminal at night. There’s no on-site restaurant, and several reviews mention inconvenient or undiscounted parking.

Related guest reviews

8

NAKAGAWA

Sep 7, 2024

·

Stayed 1 night

朝食のバイキング、種類も割と豊富で味も良かったです。北海道はほぼ個人旅行＝レンタカーだと思うのですが、早朝出発する場合、前日の夜にレンタカーを借り受けておく必要があり、その際に空港駐車場の利用割引があればと思いました。温泉大浴場はホテルの中ではなく、空港施設の所を利用券をもらって利用することになります。参考まで。

Translate

8

Kimiyo

Nov 29, 2025

·

Stayed 1 night

空港内にあるので移動が楽早い時間に到着する場合には良いが遅い時間だと空港のレストランもショップも閉まっていて、空港が23:30には閉まるので温泉も入れない

Translate

10

Taylor

Jan 25, 2026

·

Stayed 1 night

Great spot if you're connecting to somewhere else outside of Sapporo. Hotel is super accessible from the airport check in counters, rooms are solid, no complaints. Complimentary breakfast and onsen pass are awesome. Direct walkway connection to the "mall" style area was a huge plus. Made our long travel day more tolerable as we had our Niseko bus shuttle going out the following morning.

10

Hisashi

Oct 13, 2025

·

Stayed 1 night

スタッフの応対、施設共にとても良かったです。駐車料金の割引があると、もっと嬉しいです！

Translate

10

Isabel

Oct 28, 2025

·

Stayed 1 night

Very convenient with free onsen access in the airport

10

Keeichi

Jul 11, 2025

·

Stayed 2 nights

空港内の温泉施設が無料で利用できる。

Translate

6

Marie Paz Annette

Apr 15, 2025

·

Stayed 1 night

Conveniently located within the airport, if you need a place to stay in overnight. After 8 pm, the food stores near the hotel close down, and there isn't a restaurant in the hotel itself, so make sure to get your dinner early!

8

KATSUHIKO

Oct 8, 2025

·

Stayed 1 night

朝早い便の搭乗のため利用しました。温泉施設が使えるのは良かった。

Translate

6

HISAKO

Jul 15, 2025

·

Stayed 1 night

ドライブ旅行の途中に立ち寄るホテルとしては駐車場利用が簡単では無いので適さないと思いました。温泉が無料で使えるところはよかったです。

Translate

8

Naoki

Jan 1, 2025

·

Stayed 1 night

Free ticket for the airport hot spring.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most guests report very clean or spotless rooms. A few note issues such as dust, odors, hair, or an insect sighting.

Related guest reviews

2

Wai Ling

Aug 16, 2025

·

Stayed 1 night

Only good thing was that it’s convenient right at arrival area. Other than that - the hotel is old and smelly and dirty. I was forced to pay extra to upgrade to non-smoking room - but the room still smelled like smoke. Everywhere looked dirty! Really uncomfy - would never stay again!

10

YUMI

Dec 13, 2025

·

Stayed 1 night

Theroom was spotless.

4

takashi

Aug 12, 2025

·

Stayed 1 night

枕が臭い

Translate

8

Tanya

Oct 7, 2025

·

Stayed 1 night

Rooms were old but clean. One room with nicer than the other.

6

YORIKO

Sep 18, 2025

·

Stayed 1 night

チェックイン時のスタッフの方の対応はとても良かったです。朝食も美味しく品数もそこそこありました。朝からジンギスカンもあり、コーンパンも美味しかったです。空港温泉も利用できて疲れを癒すこともできました。空港内なので、並ばないと購入できないお店の物も無事ゲットできました。施設の古さは仕方ないとして、Gが出てしまったので、何よりGは怖くて大嫌い。なので残念です。

Translate

10

Howard

Feb 22, 2026

·

Stayed 1 night

Compact clean room, friendly staff, excellent breakfast buffet.

10

John

Feb 14, 2026

·

Stayed 1 night

Super convenient and always very clean.

10

Malcolm

Feb 14, 2026

·

Stayed 1 night

Room was spotless

10

Ay ni

Jan 12, 2026

·

Stayed 1 night

Clean room except the hair dryer is dirty.

8

Masaharu

Oct 27, 2025

·

Stayed 2 nights

朝食時、スタッフの方が料理について説明してくださり、「美味しいのでぜひ」とおすすめしてくださったのが良かったです。客室は全体的に綺麗だったのですが、クローゼットの中の下の開きを開けた部分にホコリが溜まっており、その中に荷物を入れるのは断念しました。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated yet functional; sizes range from compact to spacious, many are quiet for an airport setting, and runway views are popular. Drawbacks include limited temperature control (often warm/stuffy), occasional smoke or musty smells, uneven mattress comfort, and spotty Wi‑Fi.

Related guest reviews

8

John

Jan 27, 2026

·

Stayed 1 night

Very practical location and great view of the main runway

8

Laura

Jan 31, 2026

·

Stayed 1 night

Dated rooms but just what we needed - perfect for late arrival.

8

CHING PING CONNIE

Nov 1, 2024

·

Stayed 1 night

No air-condition and need to open the window

6

YUKI

Oct 2, 2025

·

Stayed 1 night

防音が良い

Translate

10

Sylvia

Jan 29, 2026

·

Stayed 1 night

Convenient location in the airport after 24 hour travel day. The room was small, but comfortable. Great breakfast.

8

Gus

Oct 17, 2025

·

Stayed 1 night

No AC. Can’t open window so room was quite musty and stuffy . Condition of room is very dated but it’s clean and convenient

6

Kiet

Sep 19, 2025

·

Stayed 1 night

Helpful and friendly staff. The room was still stuffy after turned on high air-conditioning (the corridor was cooler than the room). Contacted the front desk and asked for room change. The staff offered another room on the same level, however the room condition was the same so we didn’t move to another room. The staff then offered a fan and we used the fan in the room. The breakfast was great and the hotel offered free onsen admission (the onsen is located on level 4, walkable within 5 mins). Convenient location for next day departure. Many restaurants and shops for food, especially for chocolates. There were public transport and hotel shuttle buses. We used the hotel shuttle bus and was very convenient and on time. It runs every 30 minutes.

6

Yee Wah Patty

Feb 2, 2025

·

Stayed 1 night

Space wise, the room is very spacious. However, noise from outside the window (from the runway) and also from the corridor was annoying. I was notified at the time of check in that wifi connection could be poor. In real, there was no connection at all. This property should be listed as no wifi provided. I was trying to use my mobile phone data to go online. But the location of the hotel made it a hit-or-miss.

6

Kimiko

Oct 22, 2025

·

Stayed 1 night

部屋が暑く、冷房がないのが残念でした。

Translate

10

TAKAKO

Sep 11, 2025

·

Stayed 1 night

空港ターミナルビルの上なのでとにかく楽です。部屋は多少古さを感じますがシングルルームでも他のホテルに比べ広くゆったり過ごせます。また部屋から飛行機の離着陸が見られるのもうれしいです。スタッフのみなさんもとても感じが良くまた利用したいと思います。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and efficient, with thoughtful help on luggage and smooth check-in. A minority encountered curt or confusing service at reception or breakfast.

Related guest reviews

10

Joel

Feb 17, 2025

·

Stayed 1 night

Very friendly and helpful staff. Conveniently located and breakfast times aligned well with our departures.

6

CHIH-HUI

Feb 9, 2025

·

Stayed 1 night

It was very confusing to communicate with the receptionist at the front desk. He was friendly but his English ability was not good enough to comprehend what I said. The girl at the entrance of the breakfast room was good enough but her manners were not up to a Japanese standard. In addition, the pillow case smelled a bit. It was just a disappointment after Hotel Nikki in Sapporo.

8

KEIKO

Nov 14, 2025

·

Stayed 1 night

客室が何処か分からず荷物を持って右往左往しました。地図などで明確に教えて頂きたい。迷っていたのは私だけではありませんでした。フロントの方はマニュアル通りにお話を進めていたと思いますがお客のリズムに沿ってもっとゆっくりご説明いただきたかったです。

Translate

8

NAOKO

Dec 7, 2025

·

Stayed 1 night

チェックアウトの後、荷物を預かって貰いました。対応も親切で気持ち良く過ごせました。

Translate

4

Yoshihisa

Nov 3, 2025

·

Stayed 1 night

受付スタッフの女性が非常に無愛想で対応も微妙

Translate

4

Miao Qin

Mar 23, 2025

·

Stayed 1 night

One of the my worst hotel customer experience I have encountered in Japan. I asked for help during check-in to contact the airlines for damaged luggage, but the front counter staff cut me off coldly saying that they are a hotel and not the airport without empathy or offering any suggestions. During breakfast service, the staff stationed at the breakfast area was rude and did not even bothered greet us as if we owe her money. The rooms are old, dusty and mattress was sagging. For the amount paid, you can find a way better hotel. Definitely won’t recommend unless you are in for lousy service and backaches.

8

Christ

Jan 25, 2026

·

Stayed 1 night

Extremely friendly staff extremely convenient

10

YUKO

Sep 12, 2025

·

Stayed 1 night

お部屋でご飯を食べたのですがプレート類がなく、フロントに問い合わせたらちょっとイヤな態度を取られました。「確認してからでないと」と。結果、持って来てもらえましたが対応がイマイチだなという印象でした。

Translate

8

HSIAO-NI

Feb 27, 2026

·

Stayed 1 night

服務人員不錯，有任何問題，服務人員會儘力為您說明。

Translate

10

Peggy

Nov 23, 2025

·

Stayed 1 night

Clean comfortable and really helpful staff. Arranged for my luggage to be sent on to my new address

Was this helpful?

AI-generated summary based on recent guest reviews

Location

In-terminal location at New Chitose makes late arrivals and early departures easy, with direct access to shops, transport, and gates. Some guests found signage or entrances hard to locate, and certain routes involve longer walks.

Related guest reviews

8

Zhaohui

Dec 24, 2024

·

Stayed 1 night

Great option for overnight transition at airport

10

Robert

May 11, 2025

·

Stayed 1 night

Great for early flight and shopping in air terminal.

8

Antonia

Jan 12, 2025

·

Stayed 1 night

It was really hard to find the hotel. We got there late at night and there were few people available to ask directions from. There is very little signage. Google maps was no help. Some directions on your site would be helpful. It's right next to D gate.

8

Jon

Nov 4, 2025

·

Stayed 1 night

The draw to this hotel was the convenience of being able to walk a short distance to our flight because the hotel is literally adjacent to the airport. For that, you pay a premium price. Otherwise, the room was quiet and comfortable, in need of updating in terms of design yet still adequately functional. The staff were friendly, helpful and courteous. The breakfast (the only meal option offered) was very good, loads of tasty choices both Japanese and western. The mall at the airport has lunch and dinner restaurants but be aware that if you arrive in the early evening on a Sunday as we did, most of the mall restaurants close early. For a one-night stay, it worked very well.

10

teresa

Feb 3, 2026

·

Stayed 2 nights

Location, location, location :-)

8

Jeong-Ho

May 6, 2025

·

Stayed 1 night

Direct access to the air terminal.

10

Eiko

Oct 6, 2025

·

Stayed 1 night

The hotel is inside the airport. Very convenient.Clean room.Friendly staff.

8

??

Jun 3, 2024

·

Stayed 2 nights

2泊しました。空港直結なので先にお土産を買ったり荷物を預けたりするのに便利でした。札幌市内までは遠いため、目的地が千歳周辺の方には便利でいいと思います。

Translate

10

Terayama

Oct 14, 2025

·

Stayed 1 night

空港の中とはわからず外に出たらすぐでした

Translate

10

TAKASHI

Jan 24, 2026

·

Stayed 1 night

アクセスが最高

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Included breakfast is widely praised for quality and variety, though a minority found it average or limited; it typically starts around 6:00 and ends by 9:30. There’s no on-site dinner service and many airport eateries close early.

Related guest reviews

8

Sara

Oct 7, 2025

·

Stayed 1 night

The room was clean and the staff were very welcoming and friendly, but the facilities are old and there's a lot of wear and tear showing. The breakfast was amazing though! So much to choose from and my friends are still talking about it days later comparing our other hotel breakfasts to this one.

10

Gloria

May 17, 2025

·

Stayed 1 night

Good size modern room. Very quiet. Lovely breakfast area with an amazing choice of food.

8

Fung Yew

Jul 16, 2025

·

Stayed 1 night

We landed at the New Chitose airport past 11pm and were glad we booked the Air Terminal hotel which was walkable and comfortable to rest for the night. The rooms are clean but the mattress a little too soft for us. We enjoyed the buffet breakfast which was fresh and delicious. Only drawback was that it closes at 9.30am, which was kind of early in my opinion

10

Aki

Sep 29, 2025

·

Stayed 2 nights

立地が言うまでもなくよい。＆朝食ビュッフェがとにかく美味しい。。←リピしてる理由です。北の食材いっぱいでうれしい。また、スタッフの方、親切です⋯感謝です。荷物を預かって頂けた（チェックイン前＆チェックアウト後）のもありがたかったです。。飛行機みながら⋯飽きません。。また伺いたい!!

Translate

10

Howard

Feb 22, 2026

·

Stayed 1 night

Compact clean room, friendly staff, excellent breakfast buffet.

8

Pui Shan

Sep 11, 2025

·

Stayed 1 night

Breakfast not good, no variety I booked 2 rooms but one of the room quite dark Weak air-conditioning in room

8

Jon

Nov 4, 2025

·

Stayed 1 night

The draw to this hotel was the convenience of being able to walk a short distance to our flight because the hotel is literally adjacent to the airport. For that, you pay a premium price. Otherwise, the room was quiet and comfortable, in need of updating in terms of design yet still adequately functional. The staff were friendly, helpful and courteous. The breakfast (the only meal option offered) was very good, loads of tasty choices both Japanese and western. The mall at the airport has lunch and dinner restaurants but be aware that if you arrive in the early evening on a Sunday as we did, most of the mall restaurants close early. For a one-night stay, it worked very well.

8

Paul

Dec 26, 2024

·

Stayed 1 night

Breakfast was poor

8

Geir

Jul 26, 2024

·

Stayed 1 night

Perfect airport hotel. Inside terminal. Only downside is the terminal it self. The restaurants close at 8PM. If you hope to have a meal after a late arrival, you only have the option to buy something to eat from the convenience store.

10

Sylvia

Jan 29, 2026

·

Stayed 1 night

Convenient location in the airport after 24 hour travel day. The room was small, but comfortable. Great breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $191	6 $167	7 $168
8 $166	9 $149	10 $144	11 $119	12 $164	13 $127	14 $170
15 $138	16 $151	17 $158	18 $157	19 $158	20 $167	21 $262
22 $270	23 $254	24 $154	25 $167	26 $150	27 $138	28 $172
29 $151	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
		1 $124	2 $145	3 $183	4 $152	5 $164
6 $136	7 $135	8 $152	9 $147	10 $258	11 $293	12 $289
13 $141	14 $139	15 $152	16 $198	17 $139	18 $183	19 $293
20 $164	21 $189	22 $145	23 $284	24 $311	25 $311	26 $164
27 $156	28 $166	29 $305	30 $305	31 $240

Air Terminal Hotel

Prices for Air Terminal Hotel

Monthly average prices

About this property

Location

Room options

Double Smoking

Deluxe Single Room Runway Side

Deluxe Double

Deluxe Twin

Twin

Triple Smoking

Twin Smoking

Single

Triple

Single Smoking

Hollywood Twin

Double

Guest reviews of Air Terminal Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Air Terminal Hotel

Considering this hotel for your Chitose trip?

Prices for upcoming dates