Name: Sheraton Louisville Riverside by Marriott
Address: 700 West Riverside Drive, Jeffersonville, Indiana, United States of America, Jeffersonville, Indiana, US
Rating: 7.58

What guests think

At Sheraton Louisville Riverside Hotel, guests consistently praise the welcoming staff and convenient riverfront location near downtown Louisville, while reporting inconsistent cleanliness across rooms and public areas, including stained carpets and other upkeep issues.

Rooms vary in comfort and style; travelers like the river views but note dated decor and that many do not include in-room refrigerators or microwaves. Facilities draw complaints about a closed or murky pool and sporadic hot tub, occasional elevator outages and broken ice machines, and intermittent closures of the bar or club lounge; the free parking and attached restaurants are appreciated. Breakfast is not included and reviews of its value and quality are mixed, while many like the walkable dining nearby. Expect friendly service and a convenient base with great views, but older rooms and uneven maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facility reliability is mixed: guests report closed or murky pool, hot tub/jacuzzi issues, elevator outages, broken ice machines, and bar or club lounge closures. Many appreciate the free/ample parking and the attached restaurants.

Related guest reviews

10

Rebecca

Sep 16, 2023

·

Stayed 2 nights

Stayed here while attending Bourbon and Beyond in Louisville. Great value and having 2 connecting restaurants was a big plus. We were a tad disappointed in bar being closed due to no one to work the bar. Beds and pillows were ok,not as comfy as I had hoped for. All in all it is a great choice!!! Staff is wonderful and helpful. Would definitely recommend.

4

Sharon

Sep 12, 2024

·

Stayed 2 nights

we had a club suite, the living room area was disgusting…carpet had multiple stains, the couch needed to be thrown away, chairs were stained. we paid for club service, only to find out that the club room was closed on the weekends. The view was fantastic, but that was it!!!

8

Ruschelle

Mar 10, 2025

·

Stayed 2 nights

Property is good for a stay. Good parking.

6

Dawn

Feb 26, 2025

·

Stayed 1 night

Only place I could get ice was front desk that was inconvenient. But staff was very nice. Also no coffee in Lobby seemed odd

10

Vincent

Sep 22, 2025

·

Stayed 3 nights

I usually stay here when visiting Louisville, KY, just because Louisville is right across the Ohio River - very convenient. Parking for this hotel is plentiful and free. They do have a shuttle as well, to & from Louisville Internation Airport, if I am not mistaken? If you are an active person like me, I do a lot of hiking/walking & cycling, and the pedestrian bridge is 3 blocks away to walk or cycle across the river to Louisville. The service by staff is awesome, and if you want to just chill along the river on the Indiana side, they have a really nice restaurant district with river views. So I highly recommend this hotel. I'll be back there again in the future.

6

Diksan

Oct 12, 2023

·

Stayed 1 night

I selected a lake view room and they gave me one with a horrible view, it had no refrigerator and the water in the jacuzzi and pool were dirty.and the jacuzzi didn't work properly.I couldn't get a bubble bath.

10

Lorena

Nov 26, 2023

·

Stayed 3 nights

The room was clean, comfortable bed. Friendly staff, several restaurants on site and off property. 20 min walk to Louisville or 8 min drive. The only thing not the greatest was the price of the continental breakfast. Food was a little cold. Pool a little murky but hot tub was good.

8

Cheryl

Sep 29, 2025

·

Stayed 3 nights

It was a beautiful view. Great staff. Club house breakfast not avaliable on weekend.

6

mary

May 9, 2024

·

Stayed 1 night

I stayed there for the pool. Called ahead to make sure pool was open, they said it Wad. Arrived to find closedwas

6

Jason

Jul 24, 2025

·

Stayed 3 nights

Stayed there two weekend in a row. Pool was closed for weeks. Only one elevator worked and I got stuck in that one. A lot of yelling and fighting in the hallway on my floor.

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Cleanliness

Cleanliness is inconsistent, with multiple mentions of stained carpets, mold/mildew, drain and bathroom issues, and rooms that were not properly cleaned. Some guests did find their rooms very clean.

Related guest reviews

10

JOANN

Sep 28, 2025

·

Stayed 1 night

Rooms were clean, it was an old hotel but very clean

4

Stephen

Oct 5, 2025

·

Stayed 2 nights

Room was dirty. Sink was cracked. Carpet should be replaced. General lack of maintenance. Very expensive buffet breakfast. Upstairs restaurant was closed or out of business. My wife and I dined there several times a few years ago and it was delightful then.

4

Caleb

Sep 24, 2024

·

Stayed 1 night

Our room had mold on the ceiling and the shower is simply too small and dirty. The price of the room does not correspond to the cleanliness and the service. The rooms desperately need a renovation, as it may be truly unsafe for individuals with respatory issues. I would not want to come back again.

6

Derek

Jun 3, 2024

·

Stayed 3 nights

The property is way over due for a refit as there is a leak in the ceiling from the room above and the carpet was filthy dirty as well as the furniture is all scratched up and drink marks on the dresser. Tub had mold around the tub! Room 901 is a suite and had a musty smell that hits you right when you walk in. The curtains in the living room were torn at the bottom as well.I didn’t complain as the view I had was beautiful and I was only there for a couple 3 days and spent most of the time site seeing. I’m not sure what the other rooms look like but I had the most expensive room in the hotel if that is any kind of comparison to what the rest of the hotel would look like!

6

Michelle

Sep 24, 2025

·

Stayed 3 nights

The front lobby is very well kept and clean. However the rooms need a serious update, deep cleaning and mold/mildew removal. Our first room had mold spot all over the ceiling over the beds. Thankfully Amiee, the nicest front desk employee did her best to find us a better room. After checking out 4 rooms we finally found that was mold/mildew free. Amiee apologized multiple time and even gave us vouchers for free breakfast. The breakfast and the wait staff were wonderful! We were able to us the shuttle van one time to get into downtown, otherwise Uber drivers were plentiful.

8

Larry

Jul 2, 2025

·

Stayed 1 night

Very clean rooms. Staff was very helpful. Great value. Bed was amazing.

4

Abbey

Jul 9, 2025

·

Stayed 2 nights

I can’t believe this place had such a high rating when I went to book it. I don’t write reviews but there were too many bothersome things not to share. First of all, upon entering the room I could easily tell it had not been vacuumed in a while. There was obvious dog hair in the carpet and on the sofa bed. All of the coffee packs in the room were only decaf. Strange. We used the shower the first day. It wouldn’t drain. (But also too easily could spray out and flood the rest of the bathroom.) I asked the receptionist if someone could fix it while we were out the second day. They did send someone. The shower was cleaned out and towels refreshed but, again, it would not drain the second time. It was so gross taking a showering in standing water. I felt like I was going to leave with a fungus. The most outrageous experience of the stay was having breakfast one morning. My kids and I came down late, so we were the only ones. Breakfast was laid out, it looked like any other continental breakfast at a mediocre hotel. A woman greeted us and asked our drinks. We ate and only AFTER we were all done did she ask if we had a voucher for breakfast. I had NO idea that breakfast was not free. SO STUPID. Oh! And the pool! Literal hairballs stuck to the walls. Built up dirt lying in standing water. And an overwhelming amount of chlorine in apparent attempt to give it a proper clean. The stairs into the pool were slimy. Ughhhhh

6

Amanda

Sep 28, 2025

·

Stayed 1 night

The room was decently clean. Definitely dated and the carpet was stained. The hotel could definitely use an update. Staff was excellent.

4

Jalynn

Oct 5, 2024

·

Stayed 2 nights

The hotel staff were friendly and attentive, which made the stay more pleasant. However, the cleanliness of the hotel left much to be desired. The water in the room was brown, the floors were stained, and overall the room did not feel properly cleaned. Improvements in cleanliness would greatly enhance the experience.

6

Michelle

Sep 22, 2025

·

Stayed 4 nights

Disappointed with the “cleaning” done in our room during our four day stay. The only “cleaning” done regularly was replacement of towels and trash removal and even the towel replacement was subpar bc we only got 2 new towels at a time when there were 3 of us. We never got a replacement of the bath mat. Bedding wasn’t replaced and toilet paper was never restocked. This isn’t the first Sheraton we’ve stayed at but it’ll likely be the last.

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Rooms

Rooms offer scenic river views and can be spacious, but decor is dated and bed comfort varies. Many note the lack of in-room refrigerators or microwaves.

Related guest reviews

4

Sharon

Sep 12, 2024

·

Stayed 2 nights

we had a club suite, the living room area was disgusting…carpet had multiple stains, the couch needed to be thrown away, chairs were stained. we paid for club service, only to find out that the club room was closed on the weekends. The view was fantastic, but that was it!!!

6

Louis

Feb 7, 2023

·

Stayed 2 nights

The staff was really friendly. The rooms were pretty clean. My main problem was the beds were so hard and uncomfortable I didn’t sleep my whole stay. They had to be the $100 mattress because it was terrible. The staff was great and there’s nothing they can do about the cheap beds.

8

Kayla

Sep 17, 2025

·

Stayed 1 night

The only thing we didn't like was no refrigerator or microwave in the rooms. They had them available but it was for everyone. And I just don't like that. The front desk person was really extra and didn't know how to work the system.

6

Robin

Aug 29, 2025

·

Stayed 1 night

It is very out dated. Carpet had stains. Wall paper a d base boards coming off. AC and virw was great

8

cathy

Dec 2, 2025

·

Stayed 1 night

Very comfortable room!! Window's Really need to be fix or cleaned

10

Rebecca

Sep 13, 2025

·

Stayed 3 nights

The view was amazing. The bed was incredibly comfortable. The suite was carpeted. It was clean but I prefer washable floors. Carpet that been walked on by many kinda gives me the ick. I brought slippers though. Several windows were cloudy. Pictures look like there's a balcony but there's not. Oh, and no microwave in the room. You had to go down to the lobby.

10

Curtis

Mar 19, 2023

·

Stayed 1 night

Great Location and incredible view of the Ohio River and Louisville skyline.

10

Krista

Jul 29, 2024

·

Stayed 1 night

very happy with our stay. It was clean, comfortable, great view, and quiet. My only complaint is that there was no mini fridge in the room. very disappointing that we couldn't keep our drinks cold for the next days travel.

6

silvia

Nov 8, 2023

·

Stayed 3 nights

The room was very spacious but the bed was a lumpy marshmallow. I left with back pain for which I’m now going to physical therapy!

10

Katie

Oct 13, 2024

·

Stayed 1 night

Good staff. like the connected restaurants. No mini fridge

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Service

Service is frequently praised as friendly, accommodating, and helpful, with staff resolving issues and offering recommendations. A few guests reported slow or unprofessional responses.

Related guest reviews

10

Michael

Jul 14, 2024

·

Stayed 1 night

Staff was absolutely fantastic and very accommodating.

6

Michelle

Sep 24, 2025

·

Stayed 3 nights

The front lobby is very well kept and clean. However the rooms need a serious update, deep cleaning and mold/mildew removal. Our first room had mold spot all over the ceiling over the beds. Thankfully Amiee, the nicest front desk employee did her best to find us a better room. After checking out 4 rooms we finally found that was mold/mildew free. Amiee apologized multiple time and even gave us vouchers for free breakfast. The breakfast and the wait staff were wonderful! We were able to us the shuttle van one time to get into downtown, otherwise Uber drivers were plentiful.

10

Bruce

Aug 9, 2025

·

Stayed 2 nights

Staff was great and very accommodating. Hank the concierge gave us some business cards for a couple restaurants that accepted them for free appetizers! Both places we were referred to had outstanding food and service.

4

Pam

Apr 11, 2025

·

Stayed 2 nights

Mattress was beyond uncomfortable and shower facet handle fell off when touched. Front staff upon checkin was not very personable and to charge $4 for a 20 oz bottle of water is ridiculous. First and last time staying g at Sheraton.

10

Brian

Jan 10, 2026

·

Stayed 1 night

Nice hotel. Friendly and helpful staff

10

Dylan

Apr 20, 2025

·

Stayed 1 night

The staff was amazing and made me feel right at home. I’ve stayed across river in Louisville many times and never had staff as friendly as at the Sheraton in Jeffersonville. Such a pleasant experience, I will be back.

10

Jessica

Dec 27, 2025

·

Stayed 2 nights

The room was very clean. They even called up to our room to make sure it was up to our standards. All of the staff were friendly and helpful.

10

Baileigh

Sep 22, 2025

·

Stayed 3 nights

Great customer service! We stayed for a festival in Louisville. I went in and checked in early check-in, they confirmed the type of room I had booked and said nothing was available (completely understandable it was 9am) came back around 12:30am to check in to find out even after confirming room type they gave that room to someone else. The staff in the lobby was so helpful and booked us another room at no charge on top of just a double bed room. Would stay again!

8

Christine

Sep 28, 2025

·

Stayed 1 night

Check in was easy. Shelton was kind and offered recommendations!

4

Brian

May 12, 2025

·

Stayed 1 night

Our first room, ont he 5th floor upon check-in had either burn your skin hot water, or blistering hot water. It took 11 attempts, 9 from the room phone, and 2 from our cellphones before the lady at the desk finally answered. Maintenance came in about 10 minutes, told us we'd have to change rooms, and he noted how red my wife's skin was from the hot water. So the hotel moved us to room in the 7th floor. When we got to that room, we called to ask about room service, no one answered after 9 attempts. So we went to the lobby on the 1st floor, we saw the clerk, Cari, sitting at the bar and told her we tried calling. She sarcastically replied "I heard it ring", as to say she didnt want to answer it. Also, before we asked her, we heard her sitting at the bar talking about my wife getting burned by the water to the bar attendant, which is unprofessional. When i asked if she had a card, she loudly, and rudley said "No"and handed me a card of the room supervisor. Also, unless you stay on the 9th or 10th floor there are no microwaves, or refrigerator. And they hold money on your card for room service, which they don't tell you is only for snacks from thier small store on the 1st floor by check in. Nice pool and hot tub, and there is EL Nopal inside the hotel and other restaurants within close walking distance, and very close to the river.

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AI-generated summary based on recent guest reviews

Location

Scenic riverfront location with easy access to downtown Louisville, the pedestrian bridge, and walkable dining. A few describe the immediate area as industrial or somewhat run down.

Related guest reviews

10

Pam

Nov 18, 2023

·

Stayed 1 night

Property was quiet and safe. Great view of the bridge.

6

Quentin

Sep 19, 2023

·

Stayed 1 night

Area is run down

10

Velma

Sep 12, 2025

·

Stayed 1 night

Really like how close the dining options were to the hotel. We were able to walk to several restaurants. The neighborhood was a little industrial looking, however, I did feel safe. I will definitely stay here again if I am ever in the Louisville area.

10

Victoria

Mar 23, 2023

·

Stayed 3 nights

Hotel was great and excellent location. Loved the brewery we could walk to across the street.

10

Samuel

Apr 16, 2025

·

Stayed 1 night

I liked convenient location to Louisville and fitness center

8

robin

Jul 9, 2025

·

Stayed 1 night

We love the location on the river. There’s a light changing walking bridge to enjoy at night. Goes from Indiana to Kentucky. Falls of the Ohio is less than a mile down the road with a nice park. Enjoyed our stay. Thanks

8

JOHN

Dec 21, 2024

·

Stayed 1 night

Riverside location

10

Curtis

Mar 19, 2023

·

Stayed 1 night

Great Location and incredible view of the Ohio River and Louisville skyline.

10

Jan

May 25, 2024

·

Stayed 1 night

The location is great when attending Abbey Road on the River at Big 4 Station. It is within walking distance and the hotel has a nice selection of restaurants within walking distance.

10

James

Sep 2, 2025

·

Stayed 1 night

Excellent location and spectacular view of the Ohio River! We enjoyed every minute of our stay. Highly recommend this hotel

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AI-generated summary based on recent guest reviews

Dining

Breakfast is not included and feedback on quality and value is mixed, with several calling it overpriced. Guests like the on-site/attached and walkable restaurants, though bar hours can be limited.

Related guest reviews

10

Rebecca

Sep 16, 2023

·

Stayed 2 nights

Stayed here while attending Bourbon and Beyond in Louisville. Great value and having 2 connecting restaurants was a big plus. We were a tad disappointed in bar being closed due to no one to work the bar. Beds and pillows were ok,not as comfy as I had hoped for. All in all it is a great choice!!! Staff is wonderful and helpful. Would definitely recommend.

10

Amaya

Jun 10, 2025

·

Stayed 1 night

Loved the bar and the room was very clean

10

Brandon

Oct 4, 2024

·

Stayed 3 nights

Room was clean, beds were comfy and the staff were helpful and friendly. The breakfast buffet was great and having 2 other restaurants attached to the hotel was nice.

4

Stephen

Oct 5, 2025

·

Stayed 2 nights

Room was dirty. Sink was cracked. Carpet should be replaced. General lack of maintenance. Very expensive buffet breakfast. Upstairs restaurant was closed or out of business. My wife and I dined there several times a few years ago and it was delightful then.

10

Amy

Nov 4, 2024

·

Stayed 1 night

Beautiful hotel with amazing views of the Ohio river. Lots of walkable dining options and able to walk and enjoy the river. Downside you have to pay for breakfast if you want to eat at the hotel.

8

Julie

Dec 18, 2022

·

Stayed 2 nights

Was surprised there were not a microwave or mini-fridge in room. Charged $14.95 for a buffet breakfast. Breakfast items were pretty much the same thing that you would get at a continental breakfast anywhere else. Was very disappointed with breakfast.

8

mary

Oct 4, 2024

·

Stayed 2 nights

The location is convenient to downtown Louisville. The staff was friendly. The breakfast buffet was good. The hotel could use some updating (peeling wallpaper and stained carpets) however our room was clean and the bed was comfortable.

8

Sheena

Jul 10, 2025

·

Stayed 1 night

Clean n great location, too bad breakfast is an added cost

10

Karen

Feb 26, 2024

·

Stayed 1 night

Front desk was Extremely Helpful and courteous. Restaurants walkable.

6

Xavier

Jun 10, 2024

·

Stayed 1 night

$15 for breakfast. I would not pay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$138
March	$129
April	$168
May	$169
June	$128
July	$152
August	$93
September	$157
October	$160
November	$115
December	$104

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Monthly average prices

About this property

Location

Room options

Club Room, 2 Double Beds

Club Room, 1 King Bed

Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Executive Suite, 1 King Bed with Sofa Bed, River View

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Club Suite, 2 Double Beds, River View

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Louisville Riverside by Marriott

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