Courtyard by Marriott Riverfront New Bern

Convenient location on a beautiful spot on the waterfront. Easy walk to downtown shops and eateries. Very close to Persimmons on the waterfront which is a great spot to eat at. Clean and quiet room with wide hallways. The single elevator shaft was a misstep by whoever designed the place. The other negative was the old 32 inch TV. As a college football fan - that wasn’t good.

During my 3 days stay I was unfortunately faced with MANY issues. This place deserves to be shut down. Upon my arrival I was greeted with a front desk clerk that seemed nice and friendly. As we got to our room, it was a decent hour around 4 pm or so. I was greeted with a room that had a foul stench that smell almost reminiscent of underarms and perfume. I tried to not be to picky as that seemed to be the extent of the issues and otherwise seems clean. I went to the balcony to enjoy my view for a bit, which had a previous guests ash tray cup sitting on the ledge which as you can imagine is utterly disusting, while going to call the front desk to notify them of the issues, we were placed on a brief hold in which the sink had now stopped up and of course when we went to pull the drain....the entire drain stick came out. So the sink was now filled with water with no way to drain. After getting off of hold, I informed the front desk clerk of my issues requesting to be moved since we had only been in the room for about 30 minutes with several issues and she said the only thing that she could do was send maintenance up which could take anywhere between 15 min to 2 hours. As you can imagine this took up the majority of my 1st day. The issues never got better from here, from no ice in the entire building all weekend to the pool damn near hot and falling apart, the clerk's niceness and customer service went out the window as did much of my patience. Definitely not the Marriott standard

Situated on the water, with all possible amenities, great parking, beautiful pool. What’s not to like. Very comfortable and relaxing.

This property is nice, but shows a bit of age. Great location on the waterfront, friendly staff. The room was clean except for an unfortunate stain on the couch. The public areas such as elevators and stairwells needed some cleaning. The pool is very nice. Easy walk to the restaurants in the historic downtown.

This hotel and it's staff were very helpful to my wife and I during a very difficult time. Booked this hotel during my mother's funeral and they went above and beyond to accommodate our needs. 3 days straight our flights back to Rhode Island was canceled due to lack of an itinerary and all 3 times they accommodated our stay on a moments notice. Not only did we have to rebook the room, we had to rebook our rental as well. We became so well known to staff that it felt as though we knew them personally. Thank you all for making my wife and I stay as comfortable as possible. We couldn't have asked for a better place to stay, to celebrate my mother's homegoing.. you guys are the best. Highly recommended..