Name: Extended Stay America Suites - Austin - Northwest Arboretum
Address: 10100 North Capital of Texas Highway, Gateway, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $73–$128 per night
Rating: 7.97

What guests think

At Extended Stay America Suites - Austin - Northwest Arboretum, reviews are mixed, with travelers highlighting budget-friendly pricing, a convenient setting near shops, and personable staff, but also describing issues that affected comfort and made some stays challenging.

Common cleanliness concerns include strong odors or smoke, pests, and rooms or bathrooms that felt poorly cleaned. Operational problems noted by multiple guests include reservations not being honored, limited front desk hours, and delays or difficulty at check-in. Rooms are dated with maintenance issues like nonworking or small TVs and worn furnishings, though some travelers liked the spacious layout and in-room kitchenettes for the price. Expect a basic, no-frills stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are limited: the front desk is not 24 hours and some guests reported broken or missing ice and vending machines. A few noted trash-littered grounds and no lobby restrooms, while others mentioned safe parking.

Related guest reviews

10

Michael

Feb 23, 2025

·

Stayed 2 nights

For a bargain hotel, this is an excellent choice--everything worked--it was clean and spacious, with good wifi, showtime, and dish network, an iron, hangars, and plenty of towels. Good safe parking. Corporate run. Climate control--excellent heat and cooling. For the price of a converted nursing home or a zombie semi-salvaged formerly abandoned motel you can have a decent room here in a modern building. Recomended in the under 70 dollar a night category.

4

Marcia

Oct 21, 2024

·

Stayed 4 nights

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

6

sonya

Jan 15, 2023

·

Stayed 19,370 nights

There were a lot of sketchy characters around the property at night and they played their music loud in the back parking lot, so I had to call the reception to deal with it. Around midnight, things calmed down. No breakfast just power bars ...

4

TAYLOR

Nov 13, 2023

·

Stayed 2 nights

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

2

Michael

Mar 2, 2024

·

Stayed 1 night

no ice machine the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an option from the website

2

Scott

Dec 26, 2024

·

Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.

8

Anatoli

Sep 18, 2023

·

Stayed 7 nights

Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).

4

Janardhan

Aug 7, 2025

·

Stayed 7 nights

Read the minor details on the property not a 24hr checkin.

8

cynthia

Feb 5, 2023

·

Stayed 1 night

The front desk were so sweet and accommodating while we were displaced during the ice storm debacle. Room was clean. The grounds, however, were trashy. Cigarette butts, dog poop, beer, soda and food trash. Y’all need trash cans and ashtrays around the property and more than one dog waste basket especially since you are pet friendly. Maybe y’all need a dedicated grounds person to help clean up when inconsiderate people throw their trash on the ground…which is just immature. Anyway, could be a much nicer place.

6

Dennis

Apr 14, 2024

·

Stayed 1 night

My late 1 am arrival apparently happened during a " nightly audit" that ultimately delayed my check in by 45 minutes after I arrived. Their late entry phone number was also not working which is actually what put me into the audit time frame because I could not connect to the front desk to let me in the locked entrance.

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Cleanliness

Cleanliness feedback is largely negative, citing strong odors (including smoke), pests, and poorly cleaned rooms or bathrooms. A few guests reported clean rooms.

Related guest reviews

2

Farris

May 6, 2024

·

Extremely dirty property. I felt disgusted going under the covers.

2

Elena

Feb 26, 2025

·

Stayed 1 night

Coackroaches in bathroom and bed.

4

Veronica

Aug 27, 2025

·

Stayed 4 nights

When entering our room the bedhead had splashes of something all over one. The kitchenette is oudated It had a foul smell in the room

6

Leydi

Jan 15, 2024

·

Stayed 1 night

Really dirty…

2

Justin

Feb 6, 2023

·

Stayed 1 night

Mold and dog urine in the room

4

Charles

May 10, 2025

·

Stayed 2 nights

Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.

2

Kristina

May 14, 2025

·

Stayed 2 nights

Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.

4

Ruby

Nov 3, 2023

·

Stayed 1 night

The room had a smell in it and it was dusty and not cleaned all the way.

6

Lorena

Jun 15, 2024

·

Stayed 1 night

Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.

4

Daniel

Jun 6, 2025

·

Stayed 1 night

There was dog poop in the room upon arrival

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Rooms

Rooms are dated and minimal, with recurring maintenance issues like nonworking or small TVs, worn furnishings, and noisy appliances or beds. Some travelers liked the spacious layout and in-room kitchenettes for the price.

Related guest reviews

6

J.T.

May 19, 2024

·

Stayed 1 night

No coffee pot in room. Shower curtain is about to fall off the wall. Small tv. Room needs upgrades. Especially in bathroom.

4

Anastasiya

Nov 20, 2023

·

Stayed 1 night

The staff is very nice, welcoming, and accommodating. The room itself was clean, but unfortunately, in the room, couldn't adjust where the AC would blow, the bed was so uncomfortable and noisy, and the fridge was extremely loud. So I didn't even sleep normally. :-(

8

Joni

Apr 7, 2024

·

Stayed 1 night

It was well located near lots of eateries and shopping. Liked the large fridge and mini kitchen. Staff was pretty good as well.

10

KENNETH

Jun 8, 2024

·

Stayed 1 night

It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.

4

Rob

Oct 30, 2023

·

Stayed 1 night

This hotel needs some investment dollars. The kitchen and bathrooms are very old and not well kept.

6

Samantha

Nov 26, 2023

·

Stayed 1 night

The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The shower head needs to be replaced. The furniture looks like the stuff you buy at Walmart, and it was pretty banged up. I wasn't in my room much, so that was okay. The breakfast was a grab and go. There were granola bars and some instance oat meal. There wasn't any fruit or anything else. There was one spot with a bin for the dog but it was under trees that prevented any grass, and it was located right by the front door, so if your dog is easily distracted, it was a pain.

4

TAYLOR

Nov 13, 2023

·

Stayed 2 nights

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

8

Nancy

Oct 8, 2023

·

Stayed 1 night

Very comfortable, bathroom a little dated and there’s nothing in the kitchenette (no pots, pans, plates, utensils or glasses) and no hair dryer but neither was a big deal for me.

8

Anatoli

Sep 18, 2023

·

Stayed 7 nights

Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).

2

Michael

Oct 27, 2024

·

Stayed 2 nights

One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.

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Service

Service is mixed: many praised friendly, welcoming staff, but several reported reservations not being honored, limited front desk hours, and delays or difficulty at check-in. Some also mentioned billing errors and inflexible early check-in.

Related guest reviews

10

James

Jun 16, 2025

·

Stayed 2 nights

Great customer service! Greeted with a smile and they made sure that my stay would be nice and that I would enjoy it

2

Scott

Dec 26, 2024

·

Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.

2

Hamid

Apr 7, 2025

·

Stayed 2 nights

I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again " we're sold out" whatever I ask for a solution. Horrible hotel and horrible experience.

10

Jermaine

Jul 7, 2025

·

Stayed 3 nights

The Manager Tawanna is welcoming and warm!

2

Victor

Mar 30, 2025

·

Stayed 1 night

The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.

4

Marcia

Oct 21, 2024

·

Stayed 4 nights

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

10

Christopher

Jan 5, 2025

·

Stayed 1 night

Extremely helpful staff and management. I’ll be staying here every time I come to town.

4

Aaron

May 1, 2025

·

Stayed 1 night

Staff did not charge to room to the correct card, the entire place smelled like cheap incense.

2

Scott

Dec 26, 2024

·

Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.

10

Chris

Apr 9, 2025

·

Stayed 1 night

Kind front Desk. Human Element.

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Location

Location is convenient to the Domain and nearby shopping and dining, and some found it quiet. A few noted highway noise when walking and occasional sketchy activity around the parking lot at night.

Related guest reviews

8

Joni

Apr 7, 2024

·

Stayed 1 night

It was well located near lots of eateries and shopping. Liked the large fridge and mini kitchen. Staff was pretty good as well.

10

Yul

Nov 21, 2023

·

Stayed 4 nights

Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.

2

Karen

May 10, 2025

·

Stayed 1 night

Nice area, but feels sketchy inside,

8

Dinesh

Jan 26, 2024

·

Stayed 2 nights

Close to my workplace, nice shopping and food options close by. Very good value for money. Met my needs.

6

sonya

Jan 15, 2023

·

Stayed 19,370 nights

There were a lot of sketchy characters around the property at night and they played their music loud in the back parking lot, so I had to call the reception to deal with it. Around midnight, things calmed down. No breakfast just power bars ...

6

David

Oct 30, 2023

·

Stayed 2 nights

Old. Needed updating. Rate was good. Good location.

8

Melvin

Dec 7, 2023

·

Stayed 3 nights

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

8

Anatoli

Sep 18, 2023

·

Stayed 7 nights

Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).

8

Dinesh

Dec 11, 2024

·

Stayed 1 night

Clean, well maintained and close to domain

8

Jim

Oct 1, 2023

·

Stayed 2 nights

Excellent location. Convenient to many areas and services. Hotel is in need of updating. While clean and safe it has a disinfectant odor in some areas. Some furniture, light fixtures and appliances are worn out and need replacing. Comfortable beds. A great value for the money.

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Dining

Breakfast is a minimal grab-and-go of coffee and packaged items, and availability can be inconsistent or later than advertised. In-room coffee makers are not always provided unless requested.

Related guest reviews

8

Mike

Mar 12, 2023

·

Stayed 4 nights

Breakfast items are limited. Fresh fruit would be nice :)

4

Marcia

Oct 21, 2024

·

Stayed 4 nights

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

8

Allen

Apr 25, 2023

·

Stayed 3 nights

Everything as expected--nice lobby, quick check-in, large room (with small kitchen), reasonable price, etc. The only hitch was the providing of the "Grab and Go" breakfast. It is advertised as beginning at 6 a.m., but that was not the case. Sometimes all items were not out until about 6:30 a.m. So, if you have to leave early you may, or may not, get your "Grab and Go" breakfast. Otherwise, all was good.

6

Samantha

Nov 26, 2023

·

Stayed 1 night

The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The shower head needs to be replaced. The furniture looks like the stuff you buy at Walmart, and it was pretty banged up. I wasn't in my room much, so that was okay. The breakfast was a grab and go. There were granola bars and some instance oat meal. There wasn't any fruit or anything else. There was one spot with a bin for the dog but it was under trees that prevented any grass, and it was located right by the front door, so if your dog is easily distracted, it was a pain.

4

TAYLOR

Nov 13, 2023

·

Stayed 2 nights

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

2

Michael

Mar 2, 2024

·

Stayed 1 night

no ice machine the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an option from the website

8

Melvin

Dec 7, 2023

·

Stayed 3 nights

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

6

Leandro

Apr 24, 2023

·

Stayed 6 nights

Disappointed. False Advertising on breakfast, Smelly hallways and rooms. Rundown rooms without even a door for a closet instead its a cover. Outdated bathrooms. Kitchens in rooms need to have kitchen equipment bought. No pots or pans provided, no kitchen supplies either such as soap, bush nothing.

6

Roberta

Mar 19, 2023

·

Stayed 4 nights

Dishes and utensils should be in room at start. Also, we had to ask for a coffee maker.

8

Anatoli

Sep 18, 2023

·

Stayed 7 nights

Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).

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AI-generated summary based on recent guest reviews

Month	Average price
January	$72
February	$78
March	$82
April	$72
May	$75
June	$71
July	$72
August	$61
September	$63
October	$97
November	$75
December	$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $87	16 $73	17 $73	18 $76	19 $76
20 $75	21 $74	22 $74	23 $75	24 $74	25 $80	26 $79
27 $75	28 $75	29 $75	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $110	3 $109
4 $95	5 $96	6 $98	7 $94	8 $95	9 $114	10 $116
11 $98	12 $96	13 $94	14 $97	15 $101	16 $96	17 $96
18 $99	19 $98	20 $102	21 $108	22 $128	23	24
25 $118	26 $104	27 $97	28 $97	29 $97	30 $104	31 $105

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Austin - Northwest Arboretum

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