Name: Extended Stay America Suites - Austin - Northwest Arboretum
Address: 10100 North Capital of Texas Highway, Gateway, Austin, Austin (and vicinity), Texas, United States of America, Austin, Travis County, United States of America
Rating: 7.97

Guest reviews

8

Good

Based on 1,000 verified reviews

Who stays here?

Business

61%

Couple

11%

Family

11%

Group

9%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Extended Stay America Suites - Austin - Northwest Arboretum, reviews are mixed, with travelers highlighting budget-friendly pricing, a convenient setting near shops, and personable staff, but also describing issues that affected comfort and made some stays challenging.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Kerry

Apr 19, 2026

·

Stayed 1 night

Filthy room. Not just old but not clean. Toothpaste on mirror. Fridge top and stove top overhang so much dust and particles. Blood on drapes. The bed sheets weren’t wrinkled so I think they had been washed but long curly hair when pulled back sheets and other hairs.

6

Joshua

Apr 5, 2026

·

Stayed 5 nights

The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.

2

Devon

Mar 10, 2026

·

Stayed 1 night

Waited at the lobby for 25 minutes before I was able to check in

2

Daniel

Jan 29, 2026

·

Stayed 1 night

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.

8

copilli

Dec 30, 2025

·

Stayed 4 nights

just for sleep. non conmfortable

10100 North Capital of Texas Highway, Gateway, Austin, Austin (and vicinity), Texas, United States of America

Location

With a stay at Extended Stay America Suites Austin Northwest/Arboretum in Austin (Gateway), you'll be a 3-minute drive from Q2 Stadium and 7 minutes from Lake Austin. This hotel is 8.8 mi (14.2 km) from University of Texas at Austin and 9.2 mi (14.8 km) from Moody Center.

Arboretum at Great Hills Mall(0.7 miles)

J. J. Pickle Research Campus(1.5 miles)

Domain Northside(1.6 miles)

Q2 Stadium(1.7 miles)

St. David's North Austin Medical Center(2.9 miles)

Norris Conference Centers(3.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Yes, pets are allowed in specific rooms with a fee of USD 25.00 per pet, per night, up to a maximum of USD 150 per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in Austin's Gateway area, within a 15-minute drive of the University of Texas at Austin and Lake Austin. It is approximately 9.8 miles from Sixth Street and 10.7 miles from the Austin Convention Center.

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - Austin - Northwest Arboretum

Amenities

Property description

Guest reviews