Name: Sheraton Baltimore Washington Airport - BWI
Address: 1100 Old Elkridge Landing Rd, Baltimore, Maryland, United States of America, Baltimore, Maryland, US
Price range: $104–$184 per night
Rating: 7.9

What guests think

At Sheraton Baltimore Washington Airport - BWI, travelers report a convenient, quiet airport base with a reliable shuttle and comfortable beds, but experiences vary due to inconsistent cleanliness, dated rooms, uneven staffing, and occasional parking frustrations.

The location is close to BWI and major roads, but walkable dining is limited. Some facilities feel run down, with pool or hot tub issues noted, and maintenance problems surface in certain rooms. Dining feedback is mixed, with slow or overpriced service contrasted by good meals and helpful restaurant staff. Expect a convenient airport stay with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle service is often praised. Several guests report limited or confusing parking and issues with the pool or hot tub; some areas feel run down.

Related guest reviews

10

Rachelle

Sep 15, 2023

·

Stayed 1 night

Check in was fast and efficient. I inquired about the amenities but was offered information about parking. The jacuzzi was small but empty. Peaceful and relaxing. My refrigerator in my room had items in it from the previous guest but otherwise my room was clean. I enjoyed my stay.

8

Cynthia

Jul 19, 2025

·

Stayed 3 nights

Aside from the parking situation, this hotel was wonderful. It was easy to get off and on major freeways. There are plenty of nearby eateries, but the hotel restaurant was really good. It was a comfortable stay.

10

Wendy

Apr 6, 2024

·

Stayed 1 night

Great place to park and fly!

6

April

Apr 8, 2024

·

Stayed 1 night

We stayed here thinking that parking and shuttle were free if we stayed over. I felt like free parking was false advertising. It wasn't included other than the one night we stayed. My husband also left his pillow. Staff said they would save it for us and we could grab it when we returned. No one could find it or even knew about it when we went to pick it up. The floor in our room looked like it hadn't been vacuumed in a while.

10

Sherri

May 28, 2023

·

Stayed 3 nights

The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.

10

deirdre

Sep 30, 2023

·

Stayed 1 night

I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!

6

Maisa

Jan 4, 2025

·

Stayed 1 night

Very run down property and not well kept. The hot tub was broken. The pool had hairs, sand and over all looked really dirty and dark pool water. Really grossed me out. Stayed in the club room and the bathrooms and beds were extremely outdated and obviously lead to looking really run down.

8

Luis

Sep 7, 2023

·

Stayed 1 night

Convenient airport location with shuttle service. No dining within walking distance Cold water not working

8

Melvin

May 26, 2025

·

Stayed 2 nights

Everything about my state was great. The only thing I had a complaint with is. The parking space is not a lot of parking space to accommodate everyone who was staying at the hotel but also those events where people are not staying there. End up taking the pocket spaces of those who are actually spending the money To enjoy their night all weekend, there. That's the only complaint I have.Everything else was great

10

Heather

May 10, 2023

·

Stayed 2 nights

Though it seemed off the beaten path, it has many options onsite and near by. The shuttle service is terrific and the staff very knowledgeable and friendly.

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Cleanliness

Feedback is inconsistent: some mention clean spaces, while others report dusty or musty rooms, missed housekeeping, pests, and dirty or stained linens.

Related guest reviews

4

DIONNE D

Mar 31, 2025

·

Stayed 2 nights

My experience at the Sheraton was terrible. The front desk staff on 3/21 was unhelpful and unfriendly. An incident occurred where children were running through the hallways, knocking on doors, and despite calling the front desk for assistance, nothing was done. When we requested to be moved to a different room, we were told that no rooms were available. Rather than offering a solution, the staff simply told us not to answer our door and to ignore the disturbances. It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

4

Mary

Oct 20, 2023

·

Stayed 1 night

Sticky restroom floor, entire restroom smelled like urine.

2

Gisela

Feb 28, 2025

·

Stayed 1 night

The room had dead bugs on the lamp shades and there was no soap, the shower knobs fell off.

6

April

Apr 8, 2024

·

Stayed 1 night

We stayed here thinking that parking and shuttle were free if we stayed over. I felt like free parking was false advertising. It wasn't included other than the one night we stayed. My husband also left his pillow. Staff said they would save it for us and we could grab it when we returned. No one could find it or even knew about it when we went to pick it up. The floor in our room looked like it hadn't been vacuumed in a while.

2

Shanterika

Jan 29, 2025

·

Stayed 1 night

whew. room was dirty and came with the opened soap of previous guest(s) left in shower. sheets were dirty and pillow had hair from someone else. duvet cover on extra bed had what appeared to be boot marks on it. ongoing elevator issues that could result in being trapped (or worse) inside. pros: super close to airport with shuttle service. close to dining options. microwave in room was nice to have.

2

Mesfin

Jul 21, 2024

·

Stayed 1 night

They didn’t even have body wash ready and the room was dusty

2

Kelly

Oct 7, 2023

·

Stayed 1 night

It was just dirty. Run down. We stayed in room 311. Upon checking in the guy at the front desk finished his conversation with his coworker before checking us in. Made us feel like it was race related. We had 2 towels and 1 wash cloth for 2 people. Furniture was chipped and run down looking, musty smell to the room. Shower was hot and bed comfy. Other than that it was just a waste of $250. Never ever ever again.

4

Ahmed

May 31, 2023

·

Stayed 1 night

Rooms are that clean.

4

Pulitha

Jun 17, 2025

·

Stayed 4 nights

Didnt clean my room once during a 5 4 night stay.

4

Olu

May 19, 2024

·

Stayed 1 night

Dirty, smelling room. Unfriendly staffs

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Rooms

Rooms are often comfortable and sometimes spacious with soft beds and modern touches, but several reviews cite dated furnishings, hallway or early-morning noise, and maintenance issues like AC, toilets, or coffee makers.

Related guest reviews

4

DIONNE D

Mar 31, 2025

·

Stayed 2 nights

My experience at the Sheraton was terrible. The front desk staff on 3/21 was unhelpful and unfriendly. An incident occurred where children were running through the hallways, knocking on doors, and despite calling the front desk for assistance, nothing was done. When we requested to be moved to a different room, we were told that no rooms were available. Rather than offering a solution, the staff simply told us not to answer our door and to ignore the disturbances. It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

10

Francine

Dec 30, 2022

·

Stayed 1 night

The hotel lobby was beautiful but the furniture inside the room was a little outdated. There was constant noise in the hallway when I was trying to sleep but overall it wasn’t that bad

6

Tiara

May 12, 2025

·

Stayed 2 nights

It was a okay stay on my solo trips I like to be catered to that why I book hotel with room service and convenience. I was put on a floor with a lot of noisy guest and the rooms were very out dated to be a Sheraton

2

Gisela

Feb 28, 2025

·

Stayed 1 night

The room had dead bugs on the lamp shades and there was no soap, the shower knobs fell off.

10

John

Sep 29, 2024

·

Stayed 1 night

Played at guiness the air conditiober between 69 and 70 was either frigid or hot. Maybe me but then at 5:30 i heard a bunchnof staff yelling to each other. Didnt get much sleep. The bar was good. Might try the wedtin next time

6

Krystal

Mar 5, 2023

·

Stayed 1 night

Coffee maker in room didn’t work and toilet kept running

10

deirdre

Sep 30, 2023

·

Stayed 1 night

I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!

6

Maisa

Jan 4, 2025

·

Stayed 1 night

Very run down property and not well kept. The hot tub was broken. The pool had hairs, sand and over all looked really dirty and dark pool water. Really grossed me out. Stayed in the club room and the bathrooms and beds were extremely outdated and obviously lead to looking really run down.

10

Natalie

Apr 28, 2024

·

Stayed 3 nights

Great staff, fast check in, spacious rooms and the beds were so soft!

10

patricia

May 3, 2025

·

Stayed 1 night

Very comfy bed

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Service

Service ranges from friendly, efficient check-in and helpful staff to reports of rudeness, poor handling of disturbances, and short-staffing that slows bar or restaurant service.

Related guest reviews

4

DIONNE D

Mar 31, 2025

·

Stayed 2 nights

My experience at the Sheraton was terrible. The front desk staff on 3/21 was unhelpful and unfriendly. An incident occurred where children were running through the hallways, knocking on doors, and despite calling the front desk for assistance, nothing was done. When we requested to be moved to a different room, we were told that no rooms were available. Rather than offering a solution, the staff simply told us not to answer our door and to ignore the disturbances. It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

10

Susan

Nov 3, 2025

·

Stayed 1 night

Greeted immediate quick check in.

2

Desiree

Jul 13, 2025

·

Stayed 1 night

Manager was very rude and disrespectful.

2

Tiara

Jun 30, 2025

·

Stayed 1 night

Very condescending staff, my daughter had a sleepover and they charged me a $200 cleaning fee for paper plates, a trash bag, cardboard and balloons in the room. I won’t ever stay at this hotel again, one of the staff even came threatening to end my daughter’s party because of a little noise. Worst experience I’ve ever had

2

Aleksandra

Jan 10, 2025

·

Stayed 4 nights

A terrible choice for a stay. Despite a nice lobby and bar, everything else can be rated at 0.5 stars only. It takes over an hour to have your meal ready, the staff is stressed and shorthanded, your drink arriving to the table is half spilled. One of the receptionist ladies with big glasses on has no clue how to do her job. She just stands there like a decor and cannot even provide a breakfast voucher. Rooms are rundown and feel dirty. The heat wasn’t working in one of the rooms, and I had a big spill from a red wine right next to my bed. I don’t know how anyone can stay here!

8

Adebayo

Jul 2, 2025

·

Stayed 3 nights

A few item were deficient in the room. However, the overall experience was very good. Response from the front desk was very prompt and timely.

10

DAVID

Oct 27, 2024

·

Stayed 1 night

Good customer service

10

Sherri

May 28, 2023

·

Stayed 3 nights

The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.

2

Jane

Jun 18, 2025

·

Stayed 2 nights

I spoke with manager and he was going to reach out to hotels.com. To have a refund. Worst experience ever. I’ve stayed ther numerous times. Up all nite both nights with kids first night fighting adults second night. Help!!!

10

Douglas

May 6, 2025

·

Stayed 2 nights

While the property was quiet and clean, they seemed to be short-staffed. In on instance, the waiter at the bar seem to be doing the job of three people - serving, bussing as well as room Service! It took a long time to get served.

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Location

Convenient for BWI with a quiet setting, easy freeway access, and an airport shuttle. Several guests note few dining options within walking distance.

Related guest reviews

10

Dannine

Mar 30, 2025

·

Stayed 1 night

Quiet and safe Property.

8

Daniel

May 10, 2023

·

Stayed 3 nights

Good Hotel, convenient to everything, clean

8

Cynthia

Jul 19, 2025

·

Stayed 3 nights

Aside from the parking situation, this hotel was wonderful. It was easy to get off and on major freeways. There are plenty of nearby eateries, but the hotel restaurant was really good. It was a comfortable stay.

10

Wendy

Apr 6, 2024

·

Stayed 1 night

Great place to park and fly!

6

Gary

May 1, 2024

·

Stayed 2 nights

The rooms were good. Staff was friendly, the shuttle was good. The bar/restaurant was not so good. Sold out of much of the menu, no taps were working and prices were outrageous. Service was very slow. One person to run everything when they had a 100+ people there for a business conference! There is nothing within walking distance.

10

Sherri

May 28, 2023

·

Stayed 3 nights

The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.

8

Luis

Sep 7, 2023

·

Stayed 1 night

Convenient airport location with shuttle service. No dining within walking distance Cold water not working

8

Kenneth

Feb 11, 2023

·

Stayed 1 night

It's loction

6

Jeanne

Mar 11, 2024

·

Stayed 1 night

Not much in the area

10

Heather

May 10, 2023

·

Stayed 2 nights

Though it seemed off the beaten path, it has many options onsite and near by. The shuttle service is terrific and the staff very knowledgeable and friendly.

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Dining

Dining is inconsistent: some enjoyed good meals and room service, while others faced slow service, limited availability, high prices, and paid breakfast instead of complimentary options.

Related guest reviews

8

Catherine

Apr 16, 2023

·

Stayed 1 night

The hotel was great, the staff was excellent, but I did not love the fact that there is a 17.95 charge for breakfast. Most hotels offer complimentary items and I did not feel as if i should spend approx 80.00 on breakfast for 2 adults and 2 kids! Other than that, we really enjoyed our stay!

10

Karen

Jan 25, 2025

·

Stayed 1 night

It was quite and the staff was wonderful. Ordered room service and the food was also good and hot when received.

8

Cynthia

Jul 19, 2025

·

Stayed 3 nights

Aside from the parking situation, this hotel was wonderful. It was easy to get off and on major freeways. There are plenty of nearby eateries, but the hotel restaurant was really good. It was a comfortable stay.

8

Zeynep

Jun 12, 2025

·

Stayed 1 night

There was a stale smell in the public areas of the property. The person serving in the restaurant was spectacular in how she ean the bar and the fining area. I wish I got her name.

6

Desiree

Jan 31, 2023

·

Stayed 1 night

Front desk staff was not friendly and clearly annoyed at the guests, but the bar/ restaurant area service was much better. The food was pretty disappointing and overpriced nonetheless, better to order delivery!

6

Gary

May 1, 2024

·

Stayed 2 nights

The rooms were good. Staff was friendly, the shuttle was good. The bar/restaurant was not so good. Sold out of much of the menu, no taps were working and prices were outrageous. Service was very slow. One person to run everything when they had a 100+ people there for a business conference! There is nothing within walking distance.

8

Hillery

Feb 13, 2024

·

Stayed 2 nights

The booking and check-in process was seamless. At first glance, the hotel is modern and up-to-date. My room was very comfortable. The water pressure in the shower was set to the perfect temperature (hell hot, lol). My only negative comments are that there was a bug in one of the beds and the toilet seemed to be backed up. Both issues were resolved in a timely manner, when I advised the front desk. Breakfast was suitable and met my expectations. Overall, I enjoyed my stay and would book here again.

10

Douglas

May 6, 2025

·

Stayed 2 nights

While the property was quiet and clean, they seemed to be short-staffed. In on instance, the waiter at the bar seem to be doing the job of three people - serving, bussing as well as room Service! It took a long time to get served.

2

Brandy

Jan 26, 2025

·

Stayed 3 nights

I stayed 3 nights here. I asked them to come in and bring towels and freshen up and they did not do it. The room service was not professional. My room service bill was $95.00 very high for 3 deserts and 3 drinks and our drinks were not even cold and the ice was melted.

8

Cherry

Aug 12, 2023

·

Stayed 1 night

The only thing we didn’t like was we couldn’t get a free breakfast. For the price we paid we should not have to pay $20 extra! Ridiculous!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$134
March	$135
April	$135
May	$145
June	$145
July	$153
August	$140
September	$140
October	$147
November	$128
December	$155

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $148	15	16 $184	17 $137	18 $170	19 $159
20 $108	21 $112	22 $118	23 $117	24 $126	25 $130	26 $124
27 $104	28 $112	29 $112	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $119	3 $117
4 $109	5 $126	6 $112	7 $116	8 $112	9 $125	10 $120
11 $112	12 $111	13 $112	14 $118	15 $116	16 $130	17 $117
18 $153	19 $118	20 $114	21 $110	22 $114	23 $144	24 $128
25 $116	26 $114	27 $110	28 $112	29 $114	30 $120	31 $117

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Club Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Club Room, 2 Queen Beds

Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds

Club Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Baltimore Washington Airport - BWI

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Prices for upcoming dates