Fairfield Inn & Suites Cleveland Avon

We were in town dropping off our son for the military. Knowing we like fairfield hotels i decided to book across town a little because of accommodations in the past. We booked this hotel for a pool.. that was advertised still online when we booked. To give my little kids something to look forward to. It was never told it was closed.. even upon check in. Hours later when we went to look for it .. it was closed. As I understand refurbishment is necessary.. so is open communication. I was really disappointed after already having an emotional day.

I would recommend NOT coming to this hotel while under renovations. Pool/fitness closed. Stacked or large dumpsters right at the back windows and I was woken up by what I think were raccoons fighting. Floors looked like they had not been vacuumed in days. As for room, no shower curtain upon arrival, door deadbolt jammed and bathroom door would not close as it dragged on carpet. Just too much work to be done. Bright side: staff upon arrival very nice and welcoming.

Great as usual.

Uncomfortable bed. Was like trying to sleep on a pile of rocks

Hotel is being remodeled. Breakfast does not include real oatmeal - only instant oatmeal in pouches. Coffee was bland. No make-yourself waffles with warm compote, as in other Fairfield’s we’ve stayed at. Otherwise an ok stay.