Name: Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center
Address: 7600 John Q Hammons Dr, Frisco, Texas, United States of America, Frisco, Texas, US
Price range: $133–$499 per night
Rating: 8.43

What guests think

At Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center, guests often praise friendly staff, spacious suites, and the made to order breakfast, while noting recurring maintenance, cleanliness, and aging issues, plus occasional noise, elevator delays, and paid parking.

Many like the location next to the RoughRiders ballpark and Stonebriar Centre, with dining and shopping a short walk. Guests appreciate the complimentary evening reception, though some report long lines or limited snacks during peak periods. Some reviews also note amenity disruptions such as a closed hot tub, a chilly pool, temporary water shutoffs, and inconsistent in-room A/C or hot water. Overall, it suits travelers prioritizing space and location over newer finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel mixed: the indoor pool is sometimes cold and the hot tub is closed, elevators can be slow, and ice machines were out on multiple floors. Parking is paid in a garage; valet and the gym get occasional positive notes.

Related guest reviews

10

Jennifer

Sep 14, 2025

·

Stayed 1 night

Love it here! The omelet bar is great! All of the ice machines were out of order during my stay, but other than that everything is good.

6

michael

Apr 12, 2025

·

Stayed 1 night

Everything just needs updating. Hot tub closed. Coffee shop closed. Furniture broken. Mold in shower. Property is showing it’s age

4

Charvett

Dec 6, 2022

·

Stayed 19,330 nights

Do not advertise amenities that are not available. The hot tub and freezing cold indoor pool was disappointing. I booked primarily for these amenities.

8

Jeanette Busby

Jun 26, 2023

·

Stayed 2 nights

My only concern was that the elevators weren't all working properly...with it being a convention going on with lots of people...it was pretty crowded and it took longer to get an elevator a few times.

10

Ricky

Sep 22, 2025

·

Stayed 1 night

The in process was great. Hotels.com had already charged my card. Front desk guy look up my information and i was all set to go. Room was clean and fresh. The view of the mall was great. Valet was great too greeting me by name and got my car right away.

8

Anthony

Jul 28, 2025

·

Stayed 1 night

Parking should be included in the hotel stay. A surprise $22 charge for the right to park where I'm already paying to stay is ridiculous. Hotel was fine otherwise, as expected.

4

Dave

Aug 22, 2025

·

Stayed 3 nights

Room was dirty, stained couch. No ice machines on 6th thru 12 floors. Front desk was unaware of this.

8

Ashley

Jan 27, 2025

·

Stayed 1 night

I was here for work but it was very nice. The gym is a little small but has what you need.

4

Tamathy

Nov 4, 2025

·

Stayed 3 nights

No ice machines & the elevators were extremely slow. I’m sure one of the four wasn’t working.

6

Debra

Dec 11, 2022

·

Stayed 2 nights

-Lobby was very nice and clean. -The pool was cold and there is no hot tub. The hot tub has been tiled over. There were holes in the wall of the pool area bathroom. -The guest room was a lot smaller than I expected. The room tub had black tape by the wall. The tub had been fixed in places with putty. The toilet seat was peeling. -From the outside, we could see into our room if we left the curtains open. -The breakfast was good. -It was in a nice neighborhood with convenient drive to restaurants and shopping.

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Cleanliness

Cleanliness feedback is mixed: while many guests reported clean rooms, others cited hair, stains, odors, mildew/mold, pests, and poorly cleaned bathrooms or linens. Housekeeping consistency varies.

Related guest reviews

10

Roger

May 26, 2025

·

Stayed 2 nights

Very clean hotel. Nice breakfast.

2

Nina

Jul 31, 2025

·

Stayed 2 nights

Totally disappointed and not like other Embassy Suites properties. Roach infectation on the 4th floor and very bad house keeping. Too expensive for this type of service.

2

Anu

Aug 3, 2025

·

Stayed 4 nights

Embassy Suites Stonebriar Dallas I want to start by acknowledging the staff, who were genuinely kind and did their best to help throughout my stay. Every person I interacted with was polite, responsive, and tried to make things right when issues came up. Unfortunately, the overall cleanliness of the hotel was far below expectations. I had to change rooms twice due to unacceptable conditions. Both bathrooms I encountered had visible mold, especially around the toilets, and the toilets themselves were not properly cleaned. There was black mold around the rims, which is a serious hygiene concern. Additionally, the air vents outside the rooms were covered in thick dust and grime, suggesting that air ducts throughout the hotel haven’t been cleaned in quite some time. This not only looks bad but also raises concerns about air quality and health. It's clear the hotel is in need of deep cleaning and maintenance, especially in guest bathrooms and HVAC systems. While I appreciate the staff’s efforts, the physical condition of the rooms made for a disappointing and uncomfortable stay.

4

Amber

Sep 9, 2025

·

Stayed 1 night

The room was outdated and had a stuffy smell. The biggest problem was the stain we found on the side of the mattress cover. I did a google search and it said could be bed bugs. That creeped me out and we left super early.

2

Jennifer

Apr 20, 2025

·

Stayed 2 nights

This hotel was fine—until it wasn’t. We stayed for two nights. The first night was unremarkable but generally okay. The second night, however, was a different story. There was constant banging and rattling all night, possibly from the pipes or the AC—we couldn’t tell. Then the AC stopped working properly altogether. Despite lowering the thermostat repeatedly, the room never cooled below 72°F (we had a baby monitor that tracked the temperature). That might not sound terrible, but with no fan in the bathroom, the room quickly became hot and humid. That same night, while playing with our child, we discovered some old French fries on the floor—definitely not ours—raising serious questions about the cleanliness of the room. On checkout day, two of the elevators were broken, so getting downstairs was a nightmare. Concierge offered to help with our luggage, but due to the elevator issue, we had to split up. The staff member who “helped” us ended up leaving our bags unattended outside with lots of foot traffic around. That felt careless and unsafe. Between the noise, broken AC, cleanliness concerns, and lack of care with our belongings, we definitely won’t be staying here again—and we wouldn’t recommend it to others either.

4

Jeff

Feb 22, 2025

·

Stayed 1 night

Dirty washcloth with hair in tub pubic hair on toilet seat and toilet. Pair of socks left on bathroom floor. Water in bathtub would not fully shut off so listened to water drip all night.

10

Amelia

Nov 27, 2025

·

Stayed 1 night

Room was clean and staff was very welcoming

2

Juana

Sep 3, 2025

·

Stayed 2 nights

There were crickets in my room BLACK BIG CRICKETS the bathrooms all dirty without toilet paper it was nasty

6

Myra

Dec 27, 2025

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Stayed 2 nights

Bathroom was dirty. Hair in corner and tub. Tub drain would not stay open to drain. Hot water on sink leaked all over counter when on. Dirty black sock in corner of the room near bed. Hotel lobby was nice and breakfast was fine.

4

Laura

Sep 19, 2025

·

Stayed 1 night

The lobby and bar area are very nice and well-kept. The staff was very welcoming and kind. The parking convenience was GREAT. The room, however, was a different story. When we walked in, the windows were wide open with the curtains blowing in both the sitting area of the suite and the bedroom. The room smelled of stale cigarette smoke, which we quickly suspected was why the windows were left open. The footstool in the suite had what appeared to be dried vomit on it. One of the dresser drawers had holes through it like someone had tried kicking it in. After all this, we just felt like the rest of the room was unclean. We decided not to say anything since our stay was for one night and the hotel was full. Will not stay there again.

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Rooms

Suites are spacious with some great ballpark views and generally comfortable beds. Many note dated furnishings and in-room issues like A/C performance, doors or locks, and TVs, plus occasional noise from events or elevators.

Related guest reviews

10

Kayla

Aug 18, 2025

·

Stayed 1 night

The Ballpark View from the 10th Floor was AMAZING, now we just need to come back on a game day!

6

Micha

Feb 23, 2025

·

Stayed 2 nights

Overall it’s a good and affordable place to stay. However, the tv did not work and the toilet kept making a bubbling noise all night and was hard to flush. Around 11:30 at night there were people being extremely loud throwing a birthday party in the middle. Thankfully the rooms block out a lot of the sound but I still thought the staff would have told them to be quieter. All of the staff were really nice and helpful!!

8

Danny

May 31, 2025

·

Stayed 1 night

Great location. Hotel is a little dated and our room was not ready on time.

10

Anne

Apr 10, 2025

·

Stayed 3 nights

Not happy about paying for parking but the room rate was decent. The room was clean but the mattress probably needs to be replaced - saggy in the middle. Would like to be able to cast my streaming services to the TV or have more options to use my account with.

4

Patricia

May 13, 2025

·

Stayed 1 night

We stayed overnight for one night for a recent dance competition/convention hosted at the convention center attached to the hotel. I’ve lived in the area since high school and the hotel looks exactly the same. To give some perspective I graduated high school almost 20 years ago. When I tried checking in at the specified time of my email (11:00am), I was told I couldn’t check in until 2:00, which was inconvenient because I had to lug around extra bags at the very crowded convention until I could check in. After a long day at the convention my daughter and I went upstairs to go to bed only to find the side of the carpet on the bed was completely soaked. As in there’s a leak somewhere soaked. I tried calling to let the front desk know, but the phone was broken, so I had to walk down to talk to them which was fine because I requested to move rooms anyway. The staff was friendly and promptly moved me to a different room. So at 10:00pm my daughter and I got our bags and switched rooms (we had been there since 8:30am, so we were tired). Everyone on staff I interacted with was friendly, but the hotel needs a face lift and is in need of some repairs (tv not operating in room, an elevator was out of order, phone not working, etc.) Especially in an area like Frisco that is a majority of new development and a lot of upper middle class residents, I’m surprised they haven’t renovated to stay competitive with other hotels and on par with clientele’s expectations.

2

Jason

Mar 25, 2024

·

Stayed 1 night

I had booked a room for the cheer competition and paid nearly $500 for the night. The room was hot, it said 64 but no where near that. The beds and pillows were not good quality at all. I have stayed in way more comfortable hotels for a fraction of the cost. Will not be staying here again

8

catherine

Dec 13, 2024

·

Stayed 2 nights

Room comfortable but had a few minor maintenance issues I reported to the front desk. The staff was very friendly! Would stay here again. So nice to have a separate living area and the breakfast is a real added bonus.

10

David

Aug 24, 2025

·

Stayed 5 nights

Best Embassy Suites we have ever stayed at! Breakfast was incredible and happy hour with snacks was an added bonus! We loved our room over looking the ball park and got to watch fireworks from our room!

10

Alyssa

Mar 30, 2025

·

Stayed 1 night

Wonderful people. Huge rooms. Felt like home!!

8

William W

Apr 10, 2024

·

Stayed 4 nights

I liked the hotel a lot. But, There were a lot of things in our room that were in disrepair or not working.

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Service

Service is frequently described as warm and accommodating across the front desk, kitchen, and valet, with quick help in some situations. A minority reported miscommunication, long waits, or brusque interactions during busy periods.

Related guest reviews

2

ANN

May 29, 2023

·

Stayed 2 nights

i arrived late due to the airline holding up my plane and by the time I got to the hotel they gave away my. The man behind the desk proceed to blame me for them giving away the room.

6

Zachary

Jun 9, 2024

·

Stayed 5 nights

The pool was closed twice during the stay for reasons unknown. Our room wasn't cleaned one day. The staff just doesn’t seem happy. When I checked in I mentioned I use to work for Hilton and the check in agent didn't acknowledge anything other than what was necessary. Nobody acknowledged us even to say hello. Originally i tried to cancel this because of an emergency. The front office manager Kiera was so rude and lack any empathy at all. It took calling the AGM to resolve the issue and I could have cancelled it without penalty. Ultimately we stayed and we stayed but the manager lacked any empathy or any ability to make any decision. Hilton gives managers the ability to make things right for guests but she chose not to and we had to escalate an issue that really didn't need to be at all if she had taken ownership of it.

10

Donna

May 9, 2025

·

Stayed 1 night

Stayed for the acm award every one was amazing really helpful tony drove us to the event he went through so much for me because im handicapped and to drop and pick us up at the blue handicapped area was such a amazing man. Thank you tony for fighting for me he never gave up. The people atthe star told us to be dropped off there, but the police was giving us a hard time. And it was only for handicapped... that was the only disappointment. But yall have a amazing man in tony... so thank him again for me.

10

Thomas Angelo

Aug 19, 2025

·

Stayed 2 nights

The staff at this location was phenomenal and made the convention I attended extra special!

10

Ricky

Sep 22, 2025

·

Stayed 1 night

The in process was great. Hotels.com had already charged my card. Front desk guy look up my information and i was all set to go. Room was clean and fresh. The view of the mall was great. Valet was great too greeting me by name and got my car right away.

10

Kelsey

Sep 6, 2025

·

Stayed 1 night

The staff at this hotel were top-notch! It’s so hard to find great service and this staff has it down. Everyone was kind and helpful!

10

Monique

Jul 14, 2025

·

Stayed 1 night

Great customer service form the front desk. Very warm and inviting!!

4

Norma Carolina

Feb 23, 2025

·

Stayed 1 night

The front desk person terrible customer service

10

Derric

Jul 10, 2025

·

Stayed 4 nights

Easy check-in and check-out. Elite service from the valet to the front desk and morning kitchen staff. Will stay again and encourage you to do the same.

10

Lewis

Feb 23, 2025

·

Stayed 1 night

Staff was friendliest I’ve ever seen. Great place

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Location

Very convenient next to the RoughRiders ballpark and Stonebriar Centre, with easy access to tollways, restaurants, and shops; many appreciate walking distance to venues. A few mention tricky access or longer walks from the garage.

Related guest reviews

10

James

Dec 24, 2024

·

Stayed 2 nights

Great location across from the mall.

4

Robert

Oct 7, 2024

·

Stayed 2 nights

We always stay at embassy suites when visiting the Dallas are , we usually stay at the one in grapevine for the past 10 years and we decided to stay in Frisco considering our activities were going to be in the are very disappointed first off parking is horrible my truck didn’t fit in the garage area so had to park far from entrance with 3 little kids on top of having to pay $18 a day that we don’t have to pay at the other property, another thing we get into our room did not smell good at all the pillows and sheets had a horrible smell as if they weren’t even washed we requested them to be changed and they said they were out that they are ere all dirty , when my daughter went to get out of the shower she grabbed a towel that had blood on it all this was brought to the attention of the front services and was not acknowledged about it as if it was not a big deal experience with hotel was horrible will not be staying at this property location again

10

Scott

Apr 15, 2024

·

Stayed 1 night

Not the easiest to get in and out of since the entrance is off a one-way road. The staff was friendly and hospitable even on a very busy weekend. One of the better breakfasts offered in the morning.

8

Jamie

Aug 5, 2024

·

Stayed 3 nights

Great location

10

Gerard

Apr 26, 2025

·

Stayed 3 nights

The hotel was next to the baseball field

10

Tom

Mar 31, 2024

·

Stayed 1 night

Easy access from North Dallas Tollway and Sam Rayburn Tollway. Next to Rough Rider Stadium. Staff were congenial and competent. The room was nice and big with lots of amenities.

10

Paul E

Apr 17, 2025

·

Stayed 2 nights

Older property, but well-staffed & clean. If one loves minor league baseball-TX Roughriders’ stadium is adjacent. Team was “away” during my stay—so, could be louder during games—but also super fun to go to a game-stadium is really nice! Also, lovely park adjacent.

10

Richard

Aug 18, 2025

·

Stayed 1 night

Always like Embassy Suites in Frisco. Walking distance to Roughriders Stadium. Excellent staff.

10

David

Apr 15, 2024

·

Stayed 3 nights

Great hotel and great stay in an awesome location. Definitely be back

10

Jeffrey

Aug 25, 2025

·

Stayed 1 night

Good location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight with made to order omelets and good variety, though some faced long lines or lukewarm items on busy days. The evening reception is appreciated, but snacks can be limited and bar/coffee staffing stretched.

Related guest reviews

10

cathy

Oct 5, 2025

·

Stayed 1 night

we came for a one night get away. we love the appetizer hour, the bartender is excellent, the pool was nicely heated this trip. it has been cold in the past. the rooms are clean, the bed comfortable, a coffee maker grade would be nice. breakfast is OUTSTANDING. fresh, tasty, never runs out, made to order station is exactly that. there are no complaints

10

Jenna

Aug 26, 2024

·

Stayed 1 night

Made to order omelet bar was fantastic

2

Amreen

Dec 25, 2023

·

Stayed 2 nights

No jacuzzi as shown on their website, public bathrooms did not have soap, broken toaster during breakfast, rooms cleaning half done job, evening reception has limited snacks that don't get refilled even though it ends at 6:30. If you come after 15 minutes of evening reception opening then good luck getting the snacks.

8

Jeff

Mar 3, 2025

·

Stayed 4 nights

The made to order eggs at breakfast were fine, however the buffet items could have been better. Honeydew melon was tasteless, biscuits were dry and hard, sausage gravey didn’t have much sausage.

10

Derrick

Dec 28, 2025

·

Stayed 2 nights

Room was fine. Breakfast was amazing, the 2 ppl making the omelettes were fantastic

10

Ashley

Apr 20, 2025

·

Stayed 2 nights

The breakfast is worth it all

6

Mackenzie

May 16, 2025

·

Stayed 1 night

Our stay was okay. The bar was very under staffed for the evening reception they do. Took forever to get a drink. The coffee shop was the same way.

6

MICHAEL

Mar 11, 2024

·

Stayed 1 night

The morning breakfast was a disaster. One cook serving 300 peaople andd nothing of substance out for patrons to get their own eggs, backon, potatoes, ect. It took 45 minutes to get an omlette.

4

Datril

May 4, 2025

·

Stayed 2 nights

The breakfast line was so long into the lobby we had to wait at least 45 minutes. I was told it was a conference and they had a certain area to sit in. Yet it was no where to sit for breakfast food wasn’t good. I spent 504 for two nights. The staff was very short and unpleasant at times. I was in town for my bridal shower and I felt uncomfortable. I’m getting married in June and wanted to book with embassy suites for my family through hotels.com yet I am having second thoughts. I wasn’t the

10

Heather

Sep 1, 2025

·

Stayed 2 nights

Loved the breakfast options and happy hour! Clean room.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$163
February	$187
March	$210
April	$214
May	$178
June	$158
July	$171
August	$141
September	$142
October	$174
November	$165
December	$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $156	10 $158	11 $156	12 $155
13 $145	14 $148	15 $156	16 $158	17 $154	18 $276	19 $272
20 $154	21 $157	22	23	24 $140	25 $152	26 $144
27 $133	28 $137	29 $152	30 $430

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $428	3 $410
4 $349	5 $152	6 $154	7 $152	8 $390	9 $499	10 $155
11 $135	12 $140	13 $155	14 $155	15 $155	16 $155	17 $371
18 $155	19 $155	20 $367	21 $155	22 $155	23	24 $402
25 $154	26 $151	27 $153	28 $153	29 $137	30 $152	31 $155

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

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