Name: Holiday Inn Express Frisco Legacy Park Area by IHG
Address: 3400 Parkwood Boulevard, Frisco, Texas, United States of America, Frisco, Texas, US
Price range: $67–$165 per night
Rating: 7.33

What guests think

At Holiday Inn Express Frisco Legacy Park Area by IHG, reviewers describe a mixed stay shaped by renovations, with a convenient location balanced against cleanliness problems, dated rooms, and amenity issues such as closed pools and unreliable Wi-Fi.

Some guests reported clean, comfortable rooms and good breakfasts, and staff often helped by switching rooms when issues arose. Frequent complaints cite noise from thin walls and doors, malfunctioning or unfinished in-room features, and closures or outages affecting facilities and Wi-Fi. Expect an active renovation environment with trade-offs for price and location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations and maintenance are widely reported. Guests mention closed or unclean pools, some broken gym equipment, elevator and door issues, ice machines not working, parking/entrance upkeep concerns, and slow or unreliable Wi-Fi.

Related guest reviews

6

Michael

May 8, 2024

·

Stayed 3 nights

The property is in need of some maintenance/good housekeeping. The entrance/foyer area was dirty. Mats were not cleaned. Smoking area had trash in it and laying on the ground. Elevator floors were dirty. In our room, the ceiling had water marks where a leak previously happened. Had some issues in our first room so they moved us. The second room was just as bad. Carpets need replaced and/or cleaned. The lobby and breakfast area was well kept but that seemed to be the only part of the property. Disappointing experience.

6

Mandi

Dec 15, 2024

·

Stayed 1 night

It under construction, and you can definitely tell. The hallways are dirty and there are construction workers everywhere you turn.

6

Lacey

Mar 14, 2024

·

Stayed 2 nights

This hotel needs some maintenance attention. The pool was closed, a treadmill was broken, the pancake machine was broken, side door was missing a handle and didn’t open from the outside. The WiFi was slow.

6

Kaylenn

May 7, 2025

·

Stayed 2 nights

We stayed at this hotel because of its proximity to the children's hospital where my daughter had day knee surgery. It was in a great location and close to many restaurants and shopping centers. We happened to be there when a massive thunderstorm came through and caused our window to leak. The managment quickly moved us to a different room, and floor since my daughter had knee surgery and we were not sure if the power was going to stay on. They even helped us move and I so appreciated it. But the hotel is undergoing renovations and the rooms were not quite finished. Nor did we have internet that was fast enough to stream NETFLIX or to play video games (my daughter had brought her console since we knew were were going to be in the room all day after her surgery) That was very frustrating. The pool wasn't available yet either so if it had been a sunny day we couldn't have gone out to lay out and chill. So thus the mixed feelings. It will be great when the renovations are done, just be aware.

8

Thomas

Nov 20, 2023

·

Stayed 1 night

Desk clerk did not want to be there. I’ve machines on at least 2 floors wernt working.

4

Chris

Jun 12, 2023

·

Stayed 2 nights

They charged an extra $161 that has still not gone back in my account even though they said it would when we checked out which was yesterday.The hotel was not clean at all. The pool was terrible because it was not clean either.

4

Vicki

Jul 19, 2023

·

Stayed 4 nights

Pool broken, poor maintenance and repair. Could be great if repairs done

6

Robert

Mar 28, 2025

·

Stayed 2 nights

The property is going through a MUCH neede refurbishment. The parking lot had piles of broken concrete in the main thru-way which weren't marked with any caution ir warning cones, signs or other. At check-in, no one was at the desk. I rang the bell and someone came from the storage room, was on a phone and said he wouf be a moment. It was almost ten minutes. The lobby and halways had an odd, chemical odor. My room was clean. The paint however was sloppy at best. Obviously this room had NOT been refreshed, yet. The carpet was worn. The bath had missing caulk. Everything looked old and worn out. The beds were ok. The complimentary breakfast was ok as well. Nothing to get excited about. I should have paid a little more for a place not undergoing construction.

4

Bethann

Jul 26, 2023

·

Stayed 1 night

rooms key did not work 2 times, moved to another room then the key didn't work there after a while side door was broken allowing those without keys to enter anytime building in need of attention, repairs, and updates staff was friendly and did try

4

Matthew

Feb 24, 2025

·

Stayed 2 nights

Room was under construction. The bathroom had construction material in it. Paint splatter everywhere. There was no trash can in the room. The toilet was not set right and wobbled. Fire alarm went off in the morning due to construction. The hotel was dirty and in the middle of renovations.

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Cleanliness

Cleanliness is a recurring issue: many report stained or dirty tubs, unwashed linens, trash left behind, and musty or damp rooms. Multiple reviews mention roaches and a few note possible bedbugs, though some guests did find rooms clean.

Related guest reviews

2

Kiandria

Sep 27, 2025

·

Stayed 1 night

The room wasn’t clean I was told it was a remodel room. Still had paint on the tub. The floor was dusty the tv and ac kept going in and out

2

Kelly

Jun 6, 2025

·

Stayed 2 nights

Unfortunately, our experience at this hotel was very disappointing. Upon arrival, everything seemed fine at first glance. However, once we entered our room, things quickly went downhill. We were greeted by a large cockroach crawling on the wall, and the bathtub was visibly dirty. The staff did offer to switch our room, but unfortunately, the conditions in the new room were no better. While the staff was friendly and tried to help, the overall condition of the hotel was unacceptable. We were later informed that the property is undergoing renovations, but this important detail was never disclosed prior to booking. Photos are attached to provide a clearer picture of our experience

2

Petra Bryn

Dec 1, 2023

·

Stayed 4 nights

The room I was in had bed bugs. I have numerous bites. The door didn’t automatically lock so anyone could have come in while I wasn’t there. Luckily no one did. I was put in a second room for the last part of my stay and some of the furniture was broken causing the drawer to be in the pulled out position. Have not heard from hotel manager yet.

2

Detricia

Oct 1, 2025

·

Stayed 2 nights

This hotel requires significant improvements in various aspects. The bathtub was visibly stained with dirt, indicating a lack of cleanliness. While it is evident that the hotel is attempting to modernize, the bathtub should not be in such a state. Holiday Inn maintains a respectable standard, and this hotel falls short of that expectation. In my opinion, it resembles a Motel 6.

2

Roy

Jun 22, 2024

·

Stayed 3 nights

2nd time we stayed here. First time was last March. There’s always been a commotion of some sort. Some guests were noisy during sleeping hours. Our recent 3 night stay, we had some bed bug bites. Upon check out, we told the front desk about it and showed her the rashes. Classic reply was, I’ll let the housekeeper know. Not even sympathetic, no customer service at all. You can’t pay for a place to stay just to be bitten by bedbugs. Will never stay here again. Also during thia stay, some guests were noisy again on the same floor. I guess this hotel is a noise magnet as well.

2

Johnny

Sep 7, 2024

·

Stayed 5 nights

Noisy. Carpet stained and dirty. Found a cockroach in my room

4

Madison

Apr 14, 2024

·

Stayed 1 night

Room was not clean. Had stains everywhere. Sheets were not clean.

2

Seth

Jun 8, 2025

·

Stayed 1 night

The room looked old, the bathtub was damaged and had hair in it, room was humid feeling and had a musty smell. Bed's felt damp. Had to switch rooms and still wasn't happy.

4

Dionne

Aug 30, 2024

·

Stayed 2 nights

Room had trash on the floor. TV dresser had pieces broken off of the wood. Bathroom was dirty and had smears on the door.

2

Holly

May 6, 2025

·

Stayed 1 night

Room was very dirty. very noisy from inside the room as well, we could hear the tv from the room next to us. The sink in the bathroom would not drain and there was pubic hairs all over the bathroom. The blanket had makeup of blood on it in several places. Being in Frisco and so close to The Star, we expected so much more.

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Rooms

Rooms often feel dated or partially renovated, with recurring functional issues such as loud or ineffective A/C, malfunctioning TVs, plumbing problems, and unfinished fixtures. Noise from thin walls and slamming doors is noted, though some guests found beds comfortable.

Related guest reviews

6

Randal

Apr 4, 2023

·

Stayed 1 night

The light above the shower was not working, so somewhat dark in the bathroom. The air conditioning unit was extremely loud when kicking on - enough to wake you up from a sound sleep and didn't cool very well. The walls are paper thin that i felt i was interacting with my neighbors.

6

Leslie

Jun 23, 2025

·

Stayed 2 nights

The front desk staff were very nice. A woman with long hair was very nice. The room we had didn’t seem to be complete as there were details, from their renovation, that were not done. The shower was not mounted to the wall, tub lining was missing, paint on the carpet and other areas, not the quality I was expecting from them.

4

raheel

Apr 8, 2025

·

Stayed 4 nights

The tv did not work properly and hotel was a little dirty

6

Tammie

Jun 6, 2025

·

Stayed 2 nights

The staff were friendly and professional. The location was good. The room were a good size. The walls were thin. The bath needed upgrading due to peeling and drainage. The breakfast was ok. No waffles or pancakes

6

Joan

Jun 9, 2024

·

Stayed 5 nights

Very uncomfortable mattress cover. It’s basically like sleeping on top of a plastic bag.

6

Nancy

Jun 15, 2025

·

Stayed 3 nights

I liked the location. The bathtub was dirty and it was very noisy.

4

Teresa

Feb 28, 2025

·

Stayed 3 nights

The breakfast was very good. The building is in poor condition, though it looked like they were starting some much needed renovations on it. The shower handle could not be turned to hot, so the water was cold. I did tell them at the desk, and maintenance did "fix" it so we were able to get hot water. This was not just our room. Our son's room also had the same issue.

6

Joshua

May 27, 2025

·

Stayed 2 nights

Our room was damp. Walking on the hard floor, you’d literally slip down from the condensation. We tried another room and it was exactly the same. You could see daylight all around the AC unit, I assume letting in 95° air while running 70° AC was the cause of the issue. Bathtub was super stained and didn’t drain well. Beds were clean and comfy and the staff was friendly. Definitely needed some upkeep! The breakfast was good!

6

Marion

Jul 29, 2025

·

Stayed 1 night

Ceiling needed paint, makeshift electrical stuff was coming off the wall. As you look out the window tiles were missing on the roof. Poor condition.

6

Stacia

May 15, 2025

·

Stayed 1 night

The toilet didn’t flush and the shower constantly dripping

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Service

Staff are frequently described as friendly and helpful, with some promptly arranging room moves. However, several reviews cite very slow or disorganized check-in, room assignment errors, inconsistent follow‑through, occasional rudeness, and even overbooking or cancellations.

Related guest reviews

4

April

Sep 18, 2025

·

Stayed 1 night

Someone was in our unit at check in

2

Cassandra

May 7, 2023

·

Stayed 1 night

Went to check in and reservation was cancelled without notice. They stated they were overbooked.

2

David

Mar 9, 2025

·

Stayed 1 night

Around 3am a family walk in to our room and saying that we were in there room. Front desk people need to know what rooms are already booked

4

Olga

May 11, 2025

·

Stayed 3 nights

Diana, a receptionist at 6.30am on 5/9/25, was disgracefully rude and inappropriate for being a customer service. She left a bad impression about the hotel and our stay. I am not sure how the hotel management allows such employee to work in hospitality business. Thank you to the receptionist gentlemen at 2.30 on 5/7/25, however, for being thoughtful.

6

Kaylenn

May 7, 2025

·

Stayed 2 nights

We stayed at this hotel because of its proximity to the children's hospital where my daughter had day knee surgery. It was in a great location and close to many restaurants and shopping centers. We happened to be there when a massive thunderstorm came through and caused our window to leak. The managment quickly moved us to a different room, and floor since my daughter had knee surgery and we were not sure if the power was going to stay on. They even helped us move and I so appreciated it. But the hotel is undergoing renovations and the rooms were not quite finished. Nor did we have internet that was fast enough to stream NETFLIX or to play video games (my daughter had brought her console since we knew were were going to be in the room all day after her surgery) That was very frustrating. The pool wasn't available yet either so if it had been a sunny day we couldn't have gone out to lay out and chill. So thus the mixed feelings. It will be great when the renovations are done, just be aware.

8

Linda

Oct 14, 2025

·

Stayed 4 nights

The initial room I was assigned had an extremely dirty tub/shower with some weird substance on the tub floor. After reporting it to the front desk, the person on duty quickly assessed the situation and arranged for me to move to a different room, which was clean. The staffer continued to check on me to make sure everything was good with the second room.

2

Cody

Dec 9, 2024

·

Stayed 1 night

Our reservation was cancelled by the hotel the day of due to over booking. We had to scramble to find another hotel last minute.

8

Judy

Oct 28, 2025

·

Stayed 2 nights

Checkin was extremely slow. I waited in line for an hour and 15 minutes, I understand there were other large groups that were checking in, it was just really slow.

6

Savannah

Mar 29, 2025

·

Stayed 1 night

Hotel is under renovations but was not in the best shape but was fine for what we needed. Was not impressed with someone trying to enter our room at 12:15 at night, they stated the front desk assigned them to the room. Thank god we had the latch done so they couldn’t come all the way in. Then at 12:20 the front desk called our room and woke the entire room up.

10

Kimberly

May 20, 2025

·

Stayed 2 nights

The staff was nice and friendly. Greeted me each time I passed them either on the hall or at the desk. I will definitely be returning

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Location

Location is a strong point, close to The Star, restaurants, shopping, and medical facilities with easy access. A few reviews noted poorly lit areas outside that affected perceived safety.

Related guest reviews

8

McKinley

Jul 16, 2024

·

Stayed 1 night

Good location

6

Kyle

May 3, 2024

·

Stayed 2 nights

Front staff was very courteous. The room was outdated, if you have usb cords bring your charging blocks they don’t have usb ports. The bathroom had mold around the sink and above the shower. Our windows leaked during a rain storm. The one thing I can say is, it’s convenient to all the shopping places, safe and in a great neighborhood and the shower was hot! They do have breakfast but get down there early. Staff was very friendly. The place just needs updates or upgrades in spots especially the rooms. Would I stay again, probably so, because of the price and convenience.

10

John

Jan 29, 2024

·

Stayed 1 night

Location and price

10

tarsha

Mar 31, 2025

·

Stayed 2 nights

Perfect location.

10

Kim

Mar 4, 2025

·

Stayed 3 nights

Really clear to The Ford Center. Lots of places close by to eat at.

4

Ronda

Jun 27, 2025

·

Stayed 2 nights

Good location. That’s about all that was good about it.

10

Balaji

Jul 14, 2024

·

Stayed 3 nights

This hotel is in nice and quiet location and is yet very close to a lot of shopping and dining options and is also within walking distance of shopping malls. We would love to stay here again on our next visit.

10

Janice

May 11, 2023

·

Stayed 1 night

Booked this hotel at the last minute for an event at The Star. It was conveniently located and reasonably priced. Our room was clean.

8

Larry

Jul 17, 2023

·

Stayed 2 nights

It was very convenient to where we were going , it was easy getting in and out of traffic and the parking was easy and always available .

10

Jorge

Apr 28, 2025

·

Stayed 1 night

Easy Access to everything

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Dining

Breakfast feedback is mixed: some praise it as good with decent options, while others report missing items, slow replenishment, or below-standard quality. Several note no waffles or pancakes, occasional late setup, and at times curt service.

Related guest reviews

4

SHERI

Jun 26, 2024

·

Stayed 1 night

The bedding in the room had stains. Water pressure in the room was low. Dim lighting throughout the hotel. Elevator was filthy. Breakfast was horrible and food was very slow coming out once out.

8

Richard

Aug 8, 2024

·

Stayed 2 nights

Very convenient location. Good beds and linens bPool area was not clean. Breakfast area was like a warehouse. Not inviting. Like one would find in a much cheaper place. Bathroom tile grout was broken with loose pieces

6

Lacey

Mar 14, 2024

·

Stayed 2 nights

This hotel needs some maintenance attention. The pool was closed, a treadmill was broken, the pancake machine was broken, side door was missing a handle and didn’t open from the outside. The WiFi was slow.

4

Wendy

Aug 7, 2025

·

Stayed 1 night

When we entered the hotel lobby it had a very musty smell. The clerk at the desk reeked of cigarette smoke because he was out smoking on the walk where the handicap parking spaces are. We got up to the room fine but there were spots on the comforter meaning they eitherndid not get them clean or they had not been changed. When we got in thenrestroom there wasnonly 1/2 a roll of toiletnpaper. The drain on the bathtub was diety lookingnlike it had not been cleaned and I knkw they turn the a/c units off during the day but here in Texas you need to have them setnon something, even 78 or 76 so you can be half way comfortable instead of sweating waiting for thenroom to cool off. The breakfast was bread (to toast, bagels, muffins, yogurt, powdered eggs, bacon, sausage, yogurts and juices. They had already taken the pancakes or waffle stands taken out of the breakfast area and they were tonserve until 9:30 !,# we wentndown around 8:45.

10

Carmille

May 26, 2024

·

Stayed 3 nights

I have to tell you the staff is nice especially the lady that checked us in was very accommodating. THE BREAKFAST OMG FANTASTIC. close to the mall

10

Ruben

Apr 14, 2024

·

Stayed 2 nights

Everything was good except the breakfast it could of been a better by offering scrambled eggs instead of folded eggs they could of also offered waffles as well

4

Sammie

May 22, 2023

·

Stayed 1 night

Smoke alarm going off before 6 am.Breakfast not ready on time.

8

edwin

Feb 2, 2023

·

Stayed 1 night

the employee taking care of the breakfast was really rood she need to learn customer service

6

Robert

Mar 28, 2025

·

Stayed 2 nights

The property is going through a MUCH neede refurbishment. The parking lot had piles of broken concrete in the main thru-way which weren't marked with any caution ir warning cones, signs or other. At check-in, no one was at the desk. I rang the bell and someone came from the storage room, was on a phone and said he wouf be a moment. It was almost ten minutes. The lobby and halways had an odd, chemical odor. My room was clean. The paint however was sloppy at best. Obviously this room had NOT been refreshed, yet. The carpet was worn. The bath had missing caulk. Everything looked old and worn out. The beds were ok. The complimentary breakfast was ok as well. Nothing to get excited about. I should have paid a little more for a place not undergoing construction.

10

Bianca

Mar 1, 2025

·

Stayed 3 nights

Great Hotel! Absolutely loved this place! Breakfast was amazing and delicious with several different options!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$100
March	$89
April	$94
May	$78
June	$86
July	$91
August	$85
September	$79
October	$87
November	$86
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $73	10 $73	11 $85	12 $85
13 $67	14 $75	15 $76	16 $74	17 $75	18 $98	19 $93
20 $75	21 $79	22 $74	23 $75	24 $73	25 $97	26 $92
27 $71	28 $71	29 $74	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $105	3 $102
4 $83	5 $83	6 $83	7 $89	8 $88	9	10
11 $98	12 $77	13 $78	14 $78	15 $75	16 $94	17 $94
18 $78	19 $75	20 $80	21 $77	22 $95	23 $165	24 $165
25 $96	26 $82	27 $84	28 $84	29 $84	30 $95	31 $92

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Monthly average prices

About this property

Location

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Who stays here?

What guests think

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Check-in instructions

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FAQs about Holiday Inn Express Frisco Legacy Park Area by IHG

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