Name: Comfort Suites Frisco
Address: 9700 Dallas Parkway, Frisco, Texas, United States of America, Frisco, Texas, US
Price range: $73–$208 per night
Rating: 8.2

What guests think

At Comfort Suites Frisco, guests frequently praise friendly staff, a convenient location near Toyota Stadium and dining, and family‑oriented amenities like the indoor pool and hot tub, while feedback on room comfort, maintenance, and cleanliness is mixed.

Breakfast is commonly described as plentiful and well managed. Several reviews cite musty odors, worn furnishings, occasional maintenance problems (elevators, AC, shower drains), and traffic noise in rooms facing the tollway. Overall, expect a convenient, family‑friendly stay with good value, but inconsistent upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular with families, but guests report occasional closures, murky water, limited towels, and one elevator frequently out or slow; the fitness room AC was noted as broken in one stay. Overall amenities are decent for the price.

Related guest reviews

4

Mark

Apr 22, 2024

·

Stayed 5 nights

There are a number of hotels in the area, and I think you would be best served to pick any other than this one. The pool is broken. The front desk lady was fine, but the guy in the evening was rude. The beeping fire detector woke the entire family up at 4 am and had to be disconnected. The police incident and operations in the parking lot put us on edge, not to mention the bloody napkin lying near the elevator. The cable was out for an entire afternoon/night. We were distracted by our purpose in the area, but this place is not cared for and the customer service sucked.

8

Jeremy

Jun 18, 2023

·

Stayed 1 night

It’s an older property. One elevator was broke and the other sounded like it was about to break. Room was clean but dingy and older definitely time for an update. Lobby was filled with unsupervised kids. I noticed there was a huge soccer field behind hotel and realized all the kids staying at hotel were probably from the tournament going on back there.

6

Tara

Mar 11, 2023

·

Stayed 1 night

We just wanted to swim and relax so the pool was the main reason we picked this hotel. The smell of chlorine when we entered wasn’t overwhelming so we thought okay it smells clean at least. The rooms wasn’t fancy maybe average or slightly below. I suggest bringing ur own beach towels for the pool because theirs r very small and hard to find. The pool? Well it looked good but I couldn’t stay n there due to COPD. CHLORINE WAS DANGEROUSLY HIGH! I stayed maybe 15 minutes with the doors open and had to leave. Headache, eyes burning and my husband said his skin was burning after getting into the hot tub. I went to front desk to complain about the chlorine odor and asked them if they could check the levels and was told I was the only one who has complained and it must just be me. Well I insisted they check their levels and guess what?????? The pool was closed shortly after! The main reason we stayed there?????? Maybe next time? I’m just ready to be able to swim outside and not have to worry about chlorine buildup n the enclosed areas!

10

Benjamin

Jun 4, 2025

·

Stayed 4 nights

Comfort Suites did a great job! They had our room ready, the staff was friendly, and the breakfast was good. They had all the amenities advertised, though the fitness room A/C was busted making a workout quite the hot-workout. Still, they did such a great job, I won’t complain.

10

Billy

Jun 13, 2025

·

Stayed 2 nights

Staff very friendly pool was full of leaves but it was nice the breakfast was always great

10

Aaliyah

Sep 25, 2025

·

Stayed 2 nights

The staff was great and helpful! Hotel had awesome amenities as well. Enjoyed breakfast and the indoor pool/spa. Will be back anytime I'm in the area

10

Melissa

Jun 15, 2025

·

Stayed 2 nights

Our room was huge and pictures on website don’t do it justice. We were in a two bed suite with pull out couch bed. Pool was fantastic, baby area only 10 inches deep, main pool area and a nice hot tub with rock feature that flowed water down into the pool. Normal hotel hot breakfast was ok. Bed was kinda hard. Staff was all very friendly.

8

Jim

Nov 5, 2024

·

Stayed 1 night

Overall a pretty good stay. It is right on a busy road so walking is an option but a challenge beyond anything close. One of two elevators didn't seem to work, breakfast has pretty good options, the hotel overall appeared to be in good repair and clean.

4

Jim

Jun 17, 2023

·

Stayed 4 nights

My wife is disabled so I booked an accessible room with a separate tub and shower. That is a not what I got. I got a standard room so my wife was unable to bathe during our stay. Also only one elevator was working so the wait time for the elevator was quite long at times. Once I timed it at 14 minutes. We will not stay there anymore.

6

Shauna

Feb 28, 2023

·

Stayed 2 nights

Great late check in by Chris. Room was clean and nice. Breakfast good. Unfortunately this was a birthday trip and the pool shut down before we could use it. Autistic birthday person NOT happy. At check out the reservationist didn't realize the pool was closed. No discount or apology offered. I know things happen but at least make some acknowledgement or something.

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Cleanliness

Reviews are split: many note clean rooms and public areas, but recurring complaints mention musty odors, stained or worn furnishings/bedding, and inconsistent housekeeping. There are occasional reports of clogged drains, roaches, and a few bed bug reports.

Related guest reviews

10

Spencer

Nov 5, 2025

·

Stayed 2 nights

Nice and clean. Friendly staff.

6

leticia

Jun 14, 2023

·

Stayed 1 night

Room had a roaches and was a little dirty. Restroom sink dirty and floor and bed sheet had stains and hair.

2

Crystal

Jul 22, 2025

·

Stayed 2 nights

They have bed bugs unfortunately

4

Trudie

May 3, 2025

·

Stayed 1 night

I was disappointed in this room. The sofa sleeper was dirty with stains, bathroom floor was sticky and the entire room needed vacuuming. The phone looked like there was coffee spilled on it. When I went to make coffee, there was so much debris in the coffee maker, it was gross! Beds weren’t great either, disappointed for sure in this stay!

4

Arron

May 24, 2025

·

Stayed 1 night

Room smelled damp and musty, seems to have some kind of water issue. Current or past

6

cory

Oct 20, 2024

·

Stayed 1 night

The bath tub drain was clogged. Had to shower standing in dirty water.

10

Olga

Nov 17, 2025

·

Stayed 1 night

Rooms were very clean From beginning front desk to my room everything was extremely clean Thank you Excellent Customer Service ❤️

6

Tressie

Oct 8, 2024

·

Stayed 1 night

Sweet lady at the front desk. Beds were comfortable. Found two roaches in the bathroom

10

Colby

Jul 31, 2025

·

Stayed 2 nights

This place was fantastic to stay at for the price you pay. We stayed two nights in a two queen suite so it also included a sofa. The room was very well kept and clean. The lobby area was very nice. There was a pool but we didnt venture down to it but it was busy with people. Hallways and elevators were very well kept. Ice machine worked well on our floor. There was a washer and a dryer but one of them was broken. I noticed it while getting ice. Shower and bathroom were very clean and well kept. Pleanty of parking onsite and was easy to get to. It was right off the highway so there was some noice from that. Breakfast was great with scrambled eggs, bacon, texas shape waffles and much more. Overall a fantastic place to stay and if I ever go to the frisco area we will definitely stay at this place.

6

Carla

Sep 8, 2025

·

Stayed 1 night

The sofa couch was stained to the point we did not want to sit on it. When we undid the sofa to pull out the sofa bed, there were crumbs, chips, food debris all over it. The matress had a spot that appeared to be dried up vomit. It was disgusting! Can you plese make sure the cleaning staff attends to the sofa couch as well? A vacumme? The pool did not have towels for 2 days. There was food and crumbs around the tables. The pool furniture was broken and not safe to sit on. The bathrooms near breakfast area did not have toilet paper and were not clean. The front desk staff, however was very attentive except for the gentleman who worked on Saturday Day shift. I asked for the possibility of an early check in and he said "absolutely not". He didn't even ask what kind of room I needed. The buiding/parking lot was empty and he said, "I have over 100 people asking me for an early check in" The lobby nor the parking lot ever had this amount of people so why could I not check in early? I would have been happy to pay an additional charge to have done so.

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Rooms

Rooms are generally spacious and practical, with mixed bed comfort—some find them comfortable, others report very firm, hard, or sagging mattresses. Highway-facing rooms can be noisy, and a few note dated decor or minor maintenance issues like noisy AC.

Related guest reviews

10

Natalie

Sep 14, 2025

·

Stayed 4 nights

Older property, but everyone and all the amenities were welcoming and adequate. Breakfast had everything to make for a satisfying start to our day. The room was clean and comfortable. Location was convenient to events, restaurants, grocery store, and shopping.

8

Nancy

Sep 27, 2024

·

Stayed 1 night

Loved the hotel and amenities. Great indoor pool and very nice staff. The room was big and clean. The bed was terrible. It was an old mattress, sunk in the middle and springs digging into us. We ended up leaving at 4 in the morning because we couldn’t sleep on the bed any longer

8

Nicholas

Nov 24, 2024

·

Stayed 2 nights

Spacious rooms.

6

Jill

Sep 14, 2025

·

Stayed 6 nights

The staff were great. The bed was very firm and comfortable. The AC was good but noisy at times. The water pressure was good. The couch in my room was awful. The room was clean and smelled fine. The hall on the 2nd floor smelled like bleach and mildew, and one day those smells with lemon. Very awful. I was congested the whole time I was there and now I am wondering if it was the hall.

10

Ronald

Jul 4, 2025

·

Stayed 3 nights

Be sure to get a room on the back of the hotel. The odd numbered rooms face the highways, and the road noise is constant. The breakfast was great and all of the staff were very friendly, professional, and accommodating. Lots of dining options within walking distance.

10

Eduardo

Sep 29, 2024

·

Stayed 1 night

Friendly and fast check in. The room was very spacious and perfect for my small family.

10

Shannon

Jun 17, 2024

·

Stayed 2 nights

Beds were amazingly comfortable, very spacious room, and the bathroom was as expected. The only negative thing I would have to say would be the water pressure was a little low for my liking but it’s nothing to complain about.

8

Tracy

Mar 17, 2023

·

Stayed 4 nights

Overall I have no complaints. The place was clean, refrigerator and microwave in the room. The water was hot during my showers. It was very quiet and the staff was great. My only gripe was the bed was HORRIBLE. I never got a good nights rest. The mattress was so damn hard. I woke up every morning with my back killing me.

2

Kelvin

Dec 18, 2023

·

Stayed 2 nights

The beds in hotel was broke down n sunk in. It was very uncomfortable and underwhelming.

4

Tina

Oct 21, 2024

·

Stayed 2 nights

Too close to the Highway. Super loud traffic noise all night long. Ask for East side of bldg. we had west.

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Service

Staff are often praised as friendly, accommodating, and quick to help, especially at the front desk and breakfast. However, multiple reviews cite curt or unhelpful interactions and slow responses during busy periods.

Related guest reviews

10

Charles

May 18, 2025

·

Stayed 1 night

We arrived early for check in and the clerk was accommodating enough to get us in our room early as we were in town for a funeral.

2

Charlize

Dec 27, 2024

·

Stayed 6 nights

First day of stay room smelled bad and one day cleaning staff missed cleaning my room and mentioned “we had the do not disturb sign”…..when we did not. Front desk are not friendly, checking in Clarence, was very unprofessional when I asked a question. Also when checking out, staff did not verify my check out as I was supposed to receive a receipt and nobody knew what staff was on duty at the desk.

10

Keila

May 31, 2025

·

Stayed 1 night

I would like to report an incident that occurred during my stay at your hotel. This morning, after going down for breakfast (which was excellent), my key card stopped working — I believe it may have been demagnetized from being close to my phone. When I went to the front desk for assistance, I was attended by a tall man with a beard who was initially quite rude, stating that he couldn’t open the door for me because I didn’t have an ID with me. I understand there are security protocols, but I believe the situation could have been handled in a more professional and courteous manner, especially since I had simply gone downstairs for breakfast and was still within the hotel premises, accompanied by my children. After the uncomfortable interaction, he then asked for my information and resolved the issue. I’m sharing this feedback in hopes that future situations can be approached with more empathy and respect toward guests. Sincerely, Keila.

10

Alexander

Jun 15, 2025

·

Stayed 1 night

Teresa is so nice! Hope next time I go to any hotel and do my check in I can find a Teresa there too!

10

Zhamir

Apr 9, 2025

·

Stayed 1 night

Every time I stay here I have 0 complaints. The staff is always helpful and friendly. The rooms are always up to my standards and the customer service is excellent!

4

amy

Jan 30, 2023

·

Stayed 1 night

The woman at the front dear was very unpleasant at check in. She acted like it was an inconvenience and said she had just sat down in the back when I apologized for saying "excuse me" when there was no one at the front desk when I came to check in. That same evening, my daughter and I brought food back to the hotel to eat in the lobby at 9:30pm and she turned the lights out on us. She was so rude and told us to eat in our rooms.

10

Thomas

Nov 21, 2023

·

Stayed 2 nights

Excellent staff, several restaurants you could walk to, and a very nice room. Their complimentary breakfast was great.

10

Lisa

Jun 19, 2025

·

Stayed 2 nights

Always a great stay. Theresa and Lisa were amazing.

10

Adrienne

Jan 18, 2025

·

Stayed 1 night

Stay was great and Teresa at the front desk was awesome! Great customer service!

10

Kenneth

Feb 23, 2025

·

Stayed 2 nights

The desk staff were personable and pleasant to work with. Breakfast was good.

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Location

Convenient for Toyota Stadium, dining, and shopping, with some places walkable. Easy access off the tollway.

Related guest reviews

10

Natalie

Sep 14, 2025

·

Stayed 4 nights

Older property, but everyone and all the amenities were welcoming and adequate. Breakfast had everything to make for a satisfying start to our day. The room was clean and comfortable. Location was convenient to events, restaurants, grocery store, and shopping.

10

Ronald

Jul 4, 2025

·

Stayed 3 nights

Be sure to get a room on the back of the hotel. The odd numbered rooms face the highways, and the road noise is constant. The breakfast was great and all of the staff were very friendly, professional, and accommodating. Lots of dining options within walking distance.

10

chelsey

Apr 18, 2025

·

Stayed 1 night

Great place to stay in frisco. Near great shopping and restaurants.

10

Miguel

Jul 10, 2025

·

Stayed 1 night

Went for a soccer tourney and the fields we played on was right behind us, walking distance, a lot of dining walking distance as well. Overall good location at a good rate, also no hidden 200 dollar deposit like majority of hotels.

10

Ricky

Jan 5, 2025

·

Stayed 1 night

Overall good location,clean Rooms , friendly staff

8

Matthew

Jan 5, 2025

·

Stayed 1 night

Perfect location for Toyota Stadium event.

8

HAI

Dec 31, 2024

·

Stayed 4 nights

The place is convenient. You can get around easily.

10

Dona

Dec 5, 2024

·

Stayed 2 nights

Property was located directly on one of the major freeways, so I was concerned about the noise level, but the Front Desk clerk was happy to give us a room on the back side of the hotel which faced the park and not the freeway. The room was spacious and clean and the breakfast was excellent! Front desk agent was very kind with directions and recommendations to different places in the area.

10

Deanne

Mar 16, 2023

·

Stayed 2 nights

It was convenient to the parkway. We were to the place we wanted to go to in minutes.

10

Donald

Nov 10, 2023

·

Stayed 2 nights

Great place to stay. Location was perfect for us

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quantity (eggs, bacon/sausage, waffles) and attentive staff. Some guests mention timing or quality issues, like late setup, cold items, or repetitive options.

Related guest reviews

8

LESLIE

Sep 2, 2024

·

Stayed 3 nights

The beds were worn down but we slept ok. The room was smaller then I thought it would be, being a suite. The pool and hot tub was great and relaxing! Mini food shop has anything we needed for snacks and drinks. Check in was quick overall good stay. Breakfast was good but was the same all 3 nights.

6

Amy

Jan 17, 2023

·

Stayed 19,373 nights

The front desk ladies were not welcoming at all. Our room didn\'t have a "do not disturb" hanger, which was fine since I read that they don\'t do housekeeping unless asked. I didn\'t ask and they came and cleaned the room? The "free breakfast" wasn\'t a hot one. It was more of a continental breakfast then what was described. day 1, nothing was made at 630am we waited until 650am and had to leave. Day 2 they had scrambled eggs but the ham was cold, i guess they forgot to turn on the burner. Parking was limited (our weekend) and room was ok.

8

Farrah

Sep 4, 2024

·

Stayed 1 night

The front desk woman at arrival was the BEST. All staff were amazing. Breakfast could have been a lot better. Pool and hot tub had hair balls and lots of scum, hot tub temperture was perfect. The room was soo cold, no extra blankets either.

10

John

Dec 1, 2025

·

Stayed 2 nights

Clean room. Friendly staff. Fresh breakfast buffet. And a most unique and family friendly pool.

10

LAVETTA

Jun 1, 2025

·

Stayed 3 nights

My stay was great. Great breakfast and staff.

10

Jim

Dec 29, 2024

·

Stayed 2 nights

This facility is in an older area, but it was very clean and appeared well cared for. The staff were courteous and helpful. They served a full and tasty breakfast. Word is out about this place because it seemed there was always someone checking in and the breakfast area had people queuing up to get their food.

6

Esther

Oct 10, 2025

·

Stayed 3 nights

The breakfast has a lot of food selection. The staff is quick to refill food and coffee. We chose this hotel because of convenience for our friends who live close by. The hotel is average. You get what you pay for.

10

Kenneth

Feb 23, 2025

·

Stayed 2 nights

The desk staff were personable and pleasant to work with. Breakfast was good.

10

Colby

Jul 31, 2025

·

Stayed 2 nights

This place was fantastic to stay at for the price you pay. We stayed two nights in a two queen suite so it also included a sofa. The room was very well kept and clean. The lobby area was very nice. There was a pool but we didnt venture down to it but it was busy with people. Hallways and elevators were very well kept. Ice machine worked well on our floor. There was a washer and a dryer but one of them was broken. I noticed it while getting ice. Shower and bathroom were very clean and well kept. Pleanty of parking onsite and was easy to get to. It was right off the highway so there was some noice from that. Breakfast was great with scrambled eggs, bacon, texas shape waffles and much more. Overall a fantastic place to stay and if I ever go to the frisco area we will definitely stay at this place.

8

Brenda

Oct 17, 2024

·

Stayed 4 nights

Clean at a decent price. Good breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$110
March	$111
April	$113
May	$95
June	$99
July	$105
August	$93
September	$82
October	$93
November	$88
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $73	10 $73	11 $107	12 $102
13 $85	14 $90	15 $85	16 $74	17 $75	18 $112	19 $104
20 $74	21 $73	22 $74	23 $77	24 $77	25 $116	26 $95
27 $80	28 $74	29 $76	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $132	3 $132
4 $104	5 $96	6 $98	7 $108	8 $108	9 $155	10 $155
11 $89	12 $89	13 $93	14 $97	15 $95	16 $117	17 $118
18 $89	19 $89	20 $90	21 $91	22 $108	23 $191	24 $208
25 $104	26 $95	27 $98	28 $99	29 $99	30 $112	31 $109

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Comfort Suites Frisco

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