Name: Candlewood Suites - Frisco by IHG
Address: 9484 Frisco St, Frisco, Texas, United States of America, Frisco, Texas, US
Price range: $72–$170 per night
Rating: 8.33

What guests think

Reviews of Candlewood Suites - Frisco by IHG highlight friendly staff, clean rooms, and a convenient location near Toyota Stadium and dining, while noting occasional noise, limited housekeeping during stays, and some maintenance or odor issues.

Suites are spacious and well equipped for longer stays, with full-size fridges and in-room kitchens. There is no complimentary breakfast, and some outdoor areas, the pool, and parking drew occasional complaints. Overall, expect a practical, apartment-style stay in Frisco suited to self-sufficient travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities noted include free laundry, a small gym, a lending locker, a patio with BBQ, a pool (sometimes shared), and a lobby store; several guests also appreciated the pet friendly policy. Pool and outdoor areas were occasionally dirty, and parking layout or safety drew complaints.

Related guest reviews

6

John

Nov 27, 2023

·

Stayed 4 nights

The first night we checked in there was a bad musty dog smell in the room. We asked if we could change rooms however they stated there was only a double queen available and it was only available for 1 night. The blinds also did not close all the way. The second day they did a smell treatment on the room and it was better when we returned. However the next night the smell was back. They did fix the blinds. We could tell if the smell was coming from the AC or the chair. The rest of the room was nice. We liked the extra room and the kitchenette. The fitness room was nice. The property was nice and had a convenience store area. If it hadn’t have been for the smell we would’ve enjoyed the stay.

10

Houkje

Sep 23, 2024

·

Stayed 1 night

We stayed here for one night but will absolutely stay again! Having a little, fully stocked with pans, plates, silverware, glasses, toaster etc., kitchen was SO wonderful for our family. We didn’t eat out the whole time which saved us so much money. Everything was very clean and comfortable and quiet. It is right by a HUGE soccer complex so traffic was a bit of an issue at one point but not terrible. They also have a lending locker with games and books and other items, laundry room, and small gym. Would be a great place if you had to travel to the area for work as the room had a desk/table and office chair. Overall a great stay and we will be back!

8

misty

Jan 25, 2023

·

Stayed 1 night

Parking is unsafe, people in lot all night ( non- guests) Some even going under cars. Although well lit and staff was welcoming. They need to get some safety in place so that parking is safe. Hotel lovely and pool was clean and well lit.

10

Jonnessa

Jan 5, 2023

·

Staff was friendly and helpful. Room was clean and had great amenities. The store in the lobby made it convenient if you forgot something or needed a snack/ice. About 35 minutes from the AT&T stadium. Would definitely stay again next trip.

10

Kimberly

May 17, 2025

·

Stayed 10 nights

Nice place however shares pool with hotel next door and your food delivery usually get messed up and sent there instead. However the hotel was clean offers free laundry workout room close to lots of things

6

Damon

Dec 18, 2023

·

Stayed 1 night

Hotel is ok. I got what i paid for. Parking was designed by someone who doesnt drive or use parking lots.

10

Lyndi

Jun 2, 2024

·

Stayed 3 nights

Appreciate that you take pets.

8

C Kristy

Sep 29, 2025

·

Stayed 4 nights

Hotel was conveniently located in Frisco near the Toyota Stadium, restaurants, shopping and the weekend farmer’s market. Hotel itself was clean, comfortable and adequately supplied with kitchen items. Comfy bed, fluffy towels. Outdoors, the patio area offered a bbq grill we took advantage of and a pool we did not. Conditions of the outdoor space could have been improved by fixing broken items and general clean up. Overall, was very pleased and would recommend to others.

8

Lori

Apr 30, 2025

·

Stayed 1 night

Although staff didn't "look" professional, the lady who checked us in was extremely nice, helpful, and wanting to accommodate us for our trip. Although it's not necessarily pool weather yet, it wasn't very clean and there was lots of confetti from the holiday prior celebration all over the ground in that area. Other than the cold pool and dirty pool area, the rest of the hotel was nice. Really liked the check-in lady. Check-out lady didn't have much personality.

8

Nashely

Jul 9, 2023

·

Stayed 2 nights

Location was great Parking was area was different and you had to walk all the way around another hotels pool area to get to the lobby.

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Cleanliness

Many guests found rooms and common areas very clean, but reports of odors (mildew, musty carpet, pet smells) and isolated issues like hair in bathrooms or on sheets show inconsistent upkeep. Housekeeping during stays was limited or missed for some guests.

Related guest reviews

6

Becky

Mar 18, 2023

·

Stayed 2 nights

The (room) carpet has an odor. It’s distinct and seems penetrated. Cleanliness of rooms was good. Towels need to be replaced d/t wear & dishcloths bleached and worn out.

6

John

Nov 27, 2023

·

Stayed 4 nights

The first night we checked in there was a bad musty dog smell in the room. We asked if we could change rooms however they stated there was only a double queen available and it was only available for 1 night. The blinds also did not close all the way. The second day they did a smell treatment on the room and it was better when we returned. However the next night the smell was back. They did fix the blinds. We could tell if the smell was coming from the AC or the chair. The rest of the room was nice. We liked the extra room and the kitchenette. The fitness room was nice. The property was nice and had a convenience store area. If it hadn’t have been for the smell we would’ve enjoyed the stay.

4

joseph

Aug 11, 2025

·

Stayed 2 nights

The best part about this location was definitely the staff. They were friendly, responsive, and tried to help where they could. Unfortunately, the room itself was a big letdown. The moment we walked in, there was a strong mold and mildew smell, especially coming from the AC vents. When we put our nose close to the vent, it had a sour, rancid stench that was impossible to ignore. What made it more frustrating is that our family members had a separate room and their AC had no odor at all, so this was clearly an issue with our specific room. We mentioned it to the front desk right away, and to their credit, they came up and sprayed a fresh scent inside the AC filter. While it helped mask the smell for a short time, it was more of a temporary cover-up than a fix. This isn’t on the front desk staff, they did what they could. The real issue is with whoever handles the cleaning and maintenance. There’s simply no way they could clean that room and not notice such a strong, unpleasant odor. Luckily, we only needed the room for sleeping since we were out running errands all day. Still, it’s disappointing to pay for a space that wasn’t properly maintained. With better attention to cleanliness and maintenance, this place could match the quality of its staff.

2

Victor M

Nov 18, 2024

·

Stayed 2 nights

Pillows and bed smelled excessively of sweat Room smelled bad when we arrived

10

Elizabeth

Mar 18, 2023

·

Stayed 1 night

Amazing stay. Super clean!

4

Fahad

Apr 3, 2023

·

Stayed 2 nights

I have stayed 4 days but no one cleaned my room after my request, fridge was noisy, in total terrible experience

8

George

May 29, 2025

·

Stayed 2 nights

Nice rooms very well laid out. Negative is dirty bathroom. Hair on floor and towels.

8

Erika

Mar 20, 2023

·

Stayed 2 nights

The Hotel was clean except for the hair in the coffee pot but other than that cleanliness was good…. Breakfast well don’t expect it you will have to go next door to the Holiday inn Express and pay an additional $10…. Overall it was good and quiet…

8

Kita

Oct 22, 2023

·

Stayed 2 nights

The sheet didn’t look clean. Once I pulled back the comforter, the sheets had a lot of particles on them. I wasn’t aware of the additional charge of 75.00. Which was added to my bill durning the hold, when I arrived at Candlewood Suites. But overall, we enjoyed our stay.

6

Christa

Jul 25, 2023

·

Stayed 2 nights

The reason this property gets 3 stars is because of the convenience to the soccer fields, nearby restaurants, small kitchen area, and a separate king bedroom in our suite. BUT the floor was filthy. The a/c unit in the living room wasn't cooling properly and they wouldn't send anyone to look at it. There was nowhere to walk the dog in a dog-friendly hotel, other than a few patches of grass? There was not a full set of silverware, maybe one or two of each piece, and the knife wouldn't even cut an apple. On top of all this, I left a very nice phone charger in the room, called a few hours after checking out, and no one could find it, which means it was stolen.

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Rooms

Rooms are spacious and apartment style, with full kitchens that many found convenient for longer stays. Guests mentioned noise from thin walls, slamming exit doors, and HVAC units, and a few noted worn sofa beds or minor maintenance like shower doors.

Related guest reviews

10

nancy

Oct 13, 2024

·

Stayed 2 nights

Check in and out was quick. Room was spacious and had everything you need for meals. It doesn’t include breakfast but there are plenty of options close by. It has a full size fridge with icemaker , stovetop, MW and cooking equipment

10

Houkje

Sep 23, 2024

·

Stayed 1 night

We stayed here for one night but will absolutely stay again! Having a little, fully stocked with pans, plates, silverware, glasses, toaster etc., kitchen was SO wonderful for our family. We didn’t eat out the whole time which saved us so much money. Everything was very clean and comfortable and quiet. It is right by a HUGE soccer complex so traffic was a bit of an issue at one point but not terrible. They also have a lending locker with games and books and other items, laundry room, and small gym. Would be a great place if you had to travel to the area for work as the room had a desk/table and office chair. Overall a great stay and we will be back!

10

Shundra

Jun 28, 2023

·

Stayed 1 night

The rooms had EVERYTHING that a visitor would need and the rooms were clean.

10

Larry

Dec 27, 2023

·

Stayed 2 nights

The only issue I had was the shower in our room (315). Glass doors wouldn't stay closed...both kept sliding towards the front of the shower. Friendly and helpful staff.

8

HAIJIAN

Apr 8, 2024

·

Stayed 4 nights

The kitchen is very useful!

6

Billy

Nov 29, 2025

·

Stayed 5 nights

The room was fine, the staff was great, the walls are thin.

10

Silvanna and Richard

Apr 22, 2023

·

Stayed 1 night

Nice, well maintained and lots of room.

8

nancy

Jul 24, 2023

·

Stayed 2 nights

Liked large desk area in living room. And the recliner with accompanying floor lamp for comfortable reading. Disliked the pullout couch. Horrible mattress, not much sleep was had. Used the recliner for a bit of rest.

6

Mary

Mar 6, 2025

·

Stayed 2 nights

My room was last in hall with exit door to majority of parking. The exit door opened and closed (slammed) ALL day until 10pm and started as early as 4:30am. We didn’t sleep much! I’ll never accept another room on 1st floor down similar hall and exit.

10

Gwendlyn

Nov 30, 2024

·

Stayed 2 nights

The window unit was noisy

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Service

Staff are frequently praised as friendly, welcoming, and helpful, with quick check-in for many. However, some reported service lapses including reservation or billing problems, slow or indifferent responses, an incorrect early checkout, and inconsistent front-desk professionalism.

Related guest reviews

10

Rodney

Nov 5, 2025

·

Stayed 7 nights

Tyler was awesome. Her and the manager was very supportive.

6

Charles

Sep 18, 2023

·

Stayed 1 night

One person manning the whole property (?) when we arrived. Check in was so slow. TV/Cable issues.. nobody to resolve. Told the front desk person when we checked out and she didn’t act like she cared. Clean place, bare bones.. There are more and better options in and around Frisco TX for the price.

6

Jeffery

Sep 15, 2025

·

Stayed 3 nights

I was checked out of the hotel by an employee prior of my departure time. I asked for a card key replacement and was checked out. No one offered to make it right by the mistake. No discount of any kind. they only offered a "I'm sorry for the mishap". I've stay here several years before around the same time and expected a better response!!

2

L. River

Sep 18, 2024

·

Stayed 1 night

Front desk agent did not honor the room type booked, and would not or did not understand how to make corrections to the accommodations for the remainder of the stay. I would not recommend property if you are looking for a professional staff to suite a business trip.

10

Alma

Dec 21, 2023

·

Stayed 1 night

Excellent experience during our first stay at this hotel! Great customer service!, staff was very friendly, attentive. Rooms and entire property very clean, very well maintained. Added plus is hotel is within walking distance to Toyota Stadium if you ever attend an event at the stadium.

4

Chanel

Mar 8, 2023

·

Be prepared to explain why you have a service dog.. also be prepared to pay a fee for the service dog. Staff is rude (except one guy in front office. He was the only helpful one.

10

Samantha

Aug 8, 2025

·

Stayed 14 nights

The staff is great!

10

Lee

Jun 22, 2024

·

Stayed 8 nights

From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.

2

Edward

Aug 29, 2025

·

Stayed 1 night

They don’t show my reservation to check in

10

Jen

Apr 12, 2025

·

Stayed 1 night

Tyler at the front desk was so helpful and kind. I was sleepy from the road and she had a lot of patience with me!

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AI-generated summary based on recent guest reviews

Location

Convenient for Toyota Stadium and Frisco dining and shopping; several guests walked to events and found the area quiet. A few noted traffic near the soccer complex or awkward access from parking.

Related guest reviews

10

Keila

Jun 26, 2023

·

Stayed 8 nights

We stayed at this hotel for a soccer tournament. The location is perfect since we could walk to the field. Also there is a bunch of good restaurants near by.

10

Eric

Feb 27, 2023

·

Stayed 2 nights

Great location for attending events at Toyota stadium.

10

Munazza

Apr 3, 2025

·

Stayed 8 nights

Very good location. Close to shopping, dining etc.

8

C Kristy

Sep 29, 2025

·

Stayed 4 nights

Hotel was conveniently located in Frisco near the Toyota Stadium, restaurants, shopping and the weekend farmer’s market. Hotel itself was clean, comfortable and adequately supplied with kitchen items. Comfy bed, fluffy towels. Outdoors, the patio area offered a bbq grill we took advantage of and a pool we did not. Conditions of the outdoor space could have been improved by fixing broken items and general clean up. Overall, was very pleased and would recommend to others.

10

David

Dec 20, 2023

·

Stayed 2 nights

Great spot

10

Javaughn

Mar 23, 2025

·

Stayed 2 nights

The staff was extremely nice. Property was quiet and located mins from everything

10

Brant

May 2, 2023

·

Stayed 1 night

Check-in and check-out was fast and easy. Friendly staff. Room was very clean and cozy. Was in town for my daughters softball tournament. The location was perfect. We will be back in towm for another tournament soon. Definitely will book with them again.

10

John

Mar 20, 2023

·

Stayed 1 night

Clean and very convenient to Toyota Staduim.

10

Brandon

Dec 20, 2023

·

Stayed 1 night

Location

8

Nashely

Jul 9, 2023

·

Stayed 2 nights

Location was great Parking was area was different and you had to walk all the way around another hotels pool area to get to the lobby.

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AI-generated summary based on recent guest reviews

Dining

There is no free breakfast; guests buy items in the lobby or next door, and several wished breakfast were included. In-room kitchens make self-catering easy.

Related guest reviews

4

Karr

Jun 10, 2025

·

Stayed 6 nights

On booking it said feww bereakfast, but there was no breakfast, I had to pay for each item and buy it. I checked out the very next day.

10

nancy

Oct 13, 2024

·

Stayed 2 nights

Check in and out was quick. Room was spacious and had everything you need for meals. It doesn’t include breakfast but there are plenty of options close by. It has a full size fridge with icemaker , stovetop, MW and cooking equipment

10

Houkje

Sep 23, 2024

·

Stayed 1 night

We stayed here for one night but will absolutely stay again! Having a little, fully stocked with pans, plates, silverware, glasses, toaster etc., kitchen was SO wonderful for our family. We didn’t eat out the whole time which saved us so much money. Everything was very clean and comfortable and quiet. It is right by a HUGE soccer complex so traffic was a bit of an issue at one point but not terrible. They also have a lending locker with games and books and other items, laundry room, and small gym. Would be a great place if you had to travel to the area for work as the room had a desk/table and office chair. Overall a great stay and we will be back!

10

Shundra

Jun 28, 2023

·

Stayed 1 night

The rooms had EVERYTHING that a visitor would need and the rooms were clean.

10

Sunali

Jan 27, 2024

·

Stayed 8 nights

Stay was great. But sadly there is no breakfast facilities otherwise the stay was pleasant.

8

HAIJIAN

Apr 8, 2024

·

Stayed 4 nights

The kitchen is very useful!

8

MARQUESHIA

Apr 17, 2023

·

Stayed 2 nights

They need to consider Breakfast other than that everything was pleasing.

8

Erika

Mar 20, 2023

·

Stayed 2 nights

The Hotel was clean except for the hair in the coffee pot but other than that cleanliness was good…. Breakfast well don’t expect it you will have to go next door to the Holiday inn Express and pay an additional $10…. Overall it was good and quiet…

8

Paul

May 9, 2023

·

Stayed 4 nights

The kitchenette facilities.

10

Kristin

Feb 20, 2024

·

Stayed 1 night

The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$106
March	$111
April	$112
May	$86
June	$100
July	$90
August	$84
September	$87
October	$104
November	$95
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $85	10 $85	11 $96	12 $87
13 $72	14 $72	15 $72	16 $72	17 $72	18 $110	19 $99
20 $76	21 $76	22 $76	23 $76	24 $76	25 $99	26 $91
27 $76	28 $76	29 $76	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $118	3 $118
4 $99	5 $87	6 $99	7 $106	8 $110	9 $129	10 $152
11 $87	12 $87	13 $91	14 $94	15 $91	16 $125	17 $125
18 $87	19 $84	20 $87	21 $87	22 $114	23 $170	24 $170
25 $99	26 $94	27 $94	28 $91	29 $91	30 $116	31 $111

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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