Dreams Puerto Morelos Resort & Spa - All Inclusive
From
273 USD
a notte
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From
273 USD
a notte
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 9 piscine all'aperto, un parco acquatico con ing...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 9 piscine all'aperto, un parco acquatico con ingresso incluso nel prezzoe un centro fitness aperto 24 ore su 24. Questa struttura propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e deposito bagagli. Stai pianificando un evento a Puerto Morelos? Presso un resort avrai a disposizione 4738 metri quadrati di spazio con un'area per conferenze e 5 sale riunioni. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Puoi gustare gustose specialità da Miyako, uno dei 10 ristoranti ristoranti presso un resort, specializzato in cucina asiatica; oppure, resta in stanza e approfittarne per rilassarti, visto che c'è un servizio in camera 24 ore su 24. Altrimenti puoi assaggiare gli stuzzichini preparati al bar/caffetteria. Un bar sull'acqua, 5 bar/lounge e 2 bar a bordo piscina ti offrono il contesto giusto se desideri un drink rinfrescante. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Rilassati in una delle 436 camere con aria condizionata della struttura, complete di minibar e Smart TV. Le camere sono dotate di balcone o patio attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I bagni con vasca e doccia separate dispongono di vasca idromassaggio e soffione a pioggia.
Posizione
Da Dreams Puerto Morelos Resort & Spa - All Inclusive di Puerto Morelos puoi arrivare a Baia di Petempich a piedi, è vicinissimo. Questa struttura all-inclusive dista 15,7 km da Golf Club Moon Palace e 11,9 km da El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc.
Nelle vicinanze
Baia di Petempich(0.1 miglia)
Spiaggia di Puerto Morelos(1.8 miglia)
Spiaggia di Ojo de Agua(3.8 miglia)
Jungle Spa(6.8 miglia)
Monumento Ruta de los Cenotes(6.9 miglia)
Giardino botanico Dr. Alfredo Barrera Marin(7 miglia)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(7.4 miglia)
Santuario della Speranza e della Capsula del tempo(7.4 miglia)
Piazza cittadina di Puerto Morelos(7.7 miglia)
Chiesa Cattolica di San José(7.7 miglia)
Faro Inclinado(7.7 miglia)
Parco Nazionale Arrecife de Puerto Morelos(7.8 miglia)
Cooperativa degli Artisti di Puerto Morelos(7.9 miglia)
Grand Outlet Riviera Maya(8 miglia)
Parco Divertimenti a Tema Xoximilco(8.6 miglia)
Aeroporto Internazionale di Cancún (CUN)(15.6 miglia)
Aeroporto Internazionale di Cozumel (CZM)(44.8 miglia)
Aeroporto internazionale di Tulum (TQO)(88.9 miglia)
Parcheggio
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Banco escursioni
Posizione
Bahia de Petempich SM 12 MZ31 Lote 14-02, Puerto Morelos, Quintana Roo, Messico
Baia di Petempich (0.1 miglia)
Spiaggia di Puerto Morelos (1.8 miglia)
Spiaggia di Ojo de Agua (3.8 miglia)
Jungle Spa (6.8 miglia)
Monumento Ruta de los Cenotes (6.9 miglia)
Giardino botanico Dr. Alfredo Barrera Marin (7 miglia)
Opzioni camera
11
Preferred Club Master Suite Ocean Front King
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 3
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
8
Junior Suite Water Park View Double
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Preferred Club Junior Suite Ocean View Double
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
7
Preferred Club Junior Suite Ocean Front King
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
7
Junior Suite Tropical View King
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Junior Suite Tropical View Double
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Junior Suite Pool View Double
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
8
Preferred Club Junior Suite Ocean View King
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
7
Junior Suite Pool View King
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
7
Junior Suite Water Park View King
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
8
Preferred Club Junior Suite Ocean Front Double
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
Recensioni degli ospiti su Dreams Puerto Morelos Resort & Spa - All Inclusive
7.4
Buono
Sulla base di 1160 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Dreams Puerto Morelos Resort & Spa - All Inclusive, i viaggiatori lodano la cordialità del personale, le grandi piscine e le attività per famiglie, segnalando però una qualità del cibo variabile, una spiaggia limitata o inaccessibile, una strada di accesso remota e sconnessa e problemi di manutenzione ricorrenti.
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Cosa pensano gli ospiti
Al Dreams Puerto Morelos Resort & Spa - All Inclusive, i viaggiatori lodano la cordialità del personale, le grandi piscine e le attività per famiglie, segnalando però una qualità del cibo variabile, una spiaggia limitata o inaccessibile, una strada di accesso remota e sconnessa e problemi di manutenzione ricorrenti.
Molti ospiti si trovano di fronte a una disponibilità limitata nei ristoranti, lunghe attese e bevande deludenti, anche se alcuni locali e il servizio in camera ricevono complimenti. La posizione è tranquilla ma isolata, i taxi sono costosi e la vita notturna e i bar chiudono presto. Aspettatevi un soggiorno incentrato sulla famiglia con piscine e spettacoli eccellenti, ma tenete conto dei limiti nei ristoranti, dell'accesso alla spiaggia e dei problemi di manutenzione.
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Servizi
Diverse piscine e un piccolo parco acquatico sono apprezzati, e gli spettacoli serali sono graditi. Tuttavia, l'accesso alla spiaggia è molto limitato o chiuso a causa di rocce/alghe, diversi ristoranti/bar hanno orari variabili e chiudono presto, e si verificano interruzioni o problemi di manutenzione (ascensori, scivoli).
Recensioni degli ospiti correlate
2
Teresa E
19 set 2025
·
Soggiorno di 8 notti
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
6
Swati
24 ago 2024
·
Soggiorno di 4 notti
There is no beach, Most specialty Restaurants are closed, buffet service is limited to breakfast, and restaurants don't have nice A/C. Pool bars close at 5 p.m., and the pool closes at 8 p.m. Water park has just one slide, which doesn't have water, and you need to push yourself—no day time entertainment.
There is no beach, Most specialty Restaurants are closed, buffet service is limited to breakfast, and restaurants don't have nice A/C. Pool bars close at 5 p.m., and the pool closes at 8 p.m. Water park has just one slide, which doesn't have water, and you need to push yourself—no day time entertainment.
8
Yilin
4 ott 2025
·
Soggiorno di 6 notti
Overall it had beautiful pools. There is no beach though which is a big drawback
Overall it had beautiful pools. There is no beach though which is a big drawback
2
Michael
6 ott 2025
·
Soggiorno di 8 notti
Limited restaurants, no lock on patio door, power outages, loss of water a couple of times, parts of resort not open. No beach.
Limited restaurants, no lock on patio door, power outages, loss of water a couple of times, parts of resort not open. No beach.
10
Jaspreet
7 set 2025
·
Soggiorno di 5 notti
Everything else is great. Only elevators need to be improved and it would better with air conditioning in the lobby.
Everything else is great. Only elevators need to be improved and it would better with air conditioning in the lobby.
10
Valeria
31 mar 2025
·
Soggiorno di 7 notti
Great resort, excellent service. Pool chairs situation typical of many resort, people walking up at the crack of dawn to snag spots. Great selection of drinks both for kids and adults. Beach area is rocky, bring water shoes. All staff was amazing! Great entertainment!
Great resort, excellent service. Pool chairs situation typical of many resort, people walking up at the crack of dawn to snag spots. Great selection of drinks both for kids and adults. Beach area is rocky, bring water shoes. All staff was amazing! Great entertainment!
8
John
20 set 2025
·
Soggiorno di 5 notti
Lots of cheap, rude, drunk Americans and staff rented us pool cabana, charged us 100.00 dlls and then put a huge bubble party with loud music and drunks that threw up next to our “private cabana”. The water park had dirty and non-working slides
Lots of cheap, rude, drunk Americans and staff rented us pool cabana, charged us 100.00 dlls and then put a huge bubble party with loud music and drunks that threw up next to our “private cabana”. The water park had dirty and non-working slides
8
Vasudeva Kurup Ramesh
2 ott 2025
·
Soggiorno di 4 notti
The property is awesome with numerous pools and restaurants and bars.
The property is awesome with numerous pools and restaurants and bars.
8
Amber
26 ago 2025
·
Soggiorno di 4 notti
property was beautiful food was ok but the road to get to the resort was absolutely treacherous so prepare for that so bumpy lolll . The alcohol in the resort is cheap so don’t expect much also the beach was closed because of the seaweed but overall the trip was amazing first time in mexico and i loved it !
property was beautiful food was ok but the road to get to the resort was absolutely treacherous so prepare for that so bumpy lolll . The alcohol in the resort is cheap so don’t expect much also the beach was closed because of the seaweed but overall the trip was amazing first time in mexico and i loved it !
8
Jennifer Hannah
1 mag 2024
·
Soggiorno di 5 notti
The resort was very clean and staff was friendly. The rooms were clean, large and well kept up. Has several different pools but only one has a swim up bar. The adult only pool did not have a bar nearby. All the food was good.
The resort was very clean and staff was friendly. The rooms were clean, large and well kept up. Has several different pools but only one has a swim up bar. The adult only pool did not have a bar nearby. All the food was good.
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Pulizia
Le opinioni sono contrastanti: molti notano camere pulite e giardini curati, ma altri segnalano piscine sporche o troppo calde, perdite e odori di umidità, insetti (formiche/scarafaggi) e un servizio di pulizia incoerente con asciugamani o piatti dimenticati.
Recensioni degli ospiti correlate
6
Marina
3 ago 2025
·
Soggiorno di 6 notti
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
4
FelKerra
9 mag 2025
·
Soggiorno di 3 notti
Had to wait 2 hours to be assigned a room and the room smelled like mold
Had to wait 2 hours to be assigned a room and the room smelled like mold
6
Paola Yesenia
27 lug 2025
·
Soggiorno di 4 notti
Dirty place
Dirty place
10
Navneet
10 ott 2025
·
Soggiorno di 6 notti
Clean room, friendly staff, awesome bar, great food, excellent service
Clean room, friendly staff, awesome bar, great food, excellent service
2
Regina
6 lug 2024
·
Soggiorno di 6 notti
Water leaking from the roof, buckets posted through your the property to catch the water leaking from the ceiling. There was a strong smell of mold/ mildew which caused me to experience labored breathing and constant coughing. This property needs to be closed down for a complete renovation!!!
Water leaking from the roof, buckets posted through your the property to catch the water leaking from the ceiling. There was a strong smell of mold/ mildew which caused me to experience labored breathing and constant coughing. This property needs to be closed down for a complete renovation!!!
6
Satoshi
16 lug 2025
·
Soggiorno di 3 notti
施設は充実しているもののプールの水が汚く水着や浮き輪の汚れが酷くとれません。レストランもハイアットという割に美味しくありませんでした。ブュッフェも充実していません。ヒルトンやフィエスタアメリカーナの方が良いです。
施設は充実しているもののプールの水が汚く水着や浮き輪の汚れが酷くとれません。レストランもハイアットという割に美味しくありませんでした。ブュッフェも充実していません。ヒルトンやフィエスタアメリカーナの方が良いです。
6
gang
4 apr 2025
·
Soggiorno di 5 notti
bugs in my room and never clean up, have to change another room
bugs in my room and never clean up, have to change another room
2
Magda
20 lug 2024
·
Soggiorno di 6 notti
Bed bugs, spiders, dirty pools , smelly sheets
Bed bugs, spiders, dirty pools , smelly sheets
10
Katerine
8 set 2025
·
Soggiorno di 5 notti
The property is in great conditions. We loved the food, the cleanliness, the staff. The boy issue is that the road to access the property is in poor condition.
The property is in great conditions. We loved the food, the cleanliness, the staff. The boy issue is that the road to access the property is in poor condition.
10
Sasha
25 apr 2025
·
Soggiorno di 8 notti
The cleaner in the room didn't clean it well.Never wash the mirror ,nevar clean the tub,never tuch the floor in the toilet.Poor cleaning services,i can say terrible.But never forget to take the tip.Japanes restaurant the food was excellent,but our cook didnt make equal portion for everyone.Our kids get 5 peace meat and same veggies.It was disappointed.For 5 star property should more upgraded.They have the best and delicious food.
The cleaner in the room didn't clean it well.Never wash the mirror ,nevar clean the tub,never tuch the floor in the toilet.Poor cleaning services,i can say terrible.But never forget to take the tip.Japanes restaurant the food was excellent,but our cook didnt make equal portion for everyone.Our kids get 5 peace meat and same veggies.It was disappointed.For 5 star property should more upgraded.They have the best and delicious food.
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Camere
Le camere sono generalmente spaziose e confortevoli, con alcune opzioni swim-up e belle viste. Problemi ricorrenti includono incoerenze nell'aria condizionata, odori di umidità o muffa, rumore e occasionali problemi di corrente o di ascensore che influiscono sull'accessibilità.
Recensioni degli ospiti correlate
8
Masha Marnina
16 apr 2025
·
The hotel is a beautiful place with a lot of positive amenities and events. 1. The food is better than most all inclusives of its kind. The room service was always incredible. 2. The staff is extremely kind and friendly. I think this is the best part of the property. No matter the issue- it was responded to with understanding and kindness and constant attempts to enhance the experience. The level of customer service was better than any all inclusive i have been to for sure. 3. The shows at night were really enjoyable and fun. 4. Kids club and kids activities for ages 4 plus were wonderful. They included 3 and under but only with parents present. 5. Pool entertainment and area were also very nice. The parts that could use some improvement: - most of the elevators were broken and it was hard to get small children/strollers up to the 4th floor. - the beach area was small and covered in seaweed - could improve on some of the grounds upkeep but it really was not a major concern. - could have a bit of a better selection for younger children- the water park wasn’t great for the little ones. Overall- i would visit again with just different expectations but because of how much the hotel wants to make sure people are happy and satisfied- it would be the main reason for me to return with my family.
The hotel is a beautiful place with a lot of positive amenities and events. 1. The food is better than most all inclusives of its kind. The room service was always incredible. 2. The staff is extremely kind and friendly. I think this is the best part of the property. No matter the issue- it was responded to with understanding and kindness and constant attempts to enhance the experience. The level of customer service was better than any all inclusive i have been to for sure. 3. The shows at night were really enjoyable and fun. 4. Kids club and kids activities for ages 4 plus were wonderful. They included 3 and under but only with parents present. 5. Pool entertainment and area were also very nice. The parts that could use some improvement: - most of the elevators were broken and it was hard to get small children/strollers up to the 4th floor. - the beach area was small and covered in seaweed - could improve on some of the grounds upkeep but it really was not a major concern. - could have a bit of a better selection for younger children- the water park wasn’t great for the little ones. Overall- i would visit again with just different expectations but because of how much the hotel wants to make sure people are happy and satisfied- it would be the main reason for me to return with my family.
8
Hieu
28 apr 2025
·
Soggiorno di 9 notti
We like the room is spacious with large washroom, balcony. The staffs are nice and friendly. The buffet foods are good but less variety. However, there are 5 or more dinning restaurants you can enjoy any days without limit. The room services (order food, drinks etc.) are great. The check-in and checkout processes are fast and easy. Amstar transfer services are very good. There are lacks of tropical fruits such as mango, soursop, instead of apples which we have alot in Canada. Although, there is no sandy beach, but the view is beautiful. The swimming pools are good, and some pools are nice and private. Overall, this is a good resort to try out.
We like the room is spacious with large washroom, balcony. The staffs are nice and friendly. The buffet foods are good but less variety. However, there are 5 or more dinning restaurants you can enjoy any days without limit. The room services (order food, drinks etc.) are great. The check-in and checkout processes are fast and easy. Amstar transfer services are very good. There are lacks of tropical fruits such as mango, soursop, instead of apples which we have alot in Canada. Although, there is no sandy beach, but the view is beautiful. The swimming pools are good, and some pools are nice and private. Overall, this is a good resort to try out.
10
Mohammed Sajjad
24 lug 2025
·
Soggiorno di 4 notti
This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.
This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.
4
FelKerra
9 mag 2025
·
Soggiorno di 3 notti
Had to wait 2 hours to be assigned a room and the room smelled like mold
Had to wait 2 hours to be assigned a room and the room smelled like mold
10
Jaspreet
7 set 2025
·
Soggiorno di 5 notti
Everything else is great. Only elevators need to be improved and it would better with air conditioning in the lobby.
Everything else is great. Only elevators need to be improved and it would better with air conditioning in the lobby.
10
Remson
3 giu 2025
·
Soggiorno di 4 notti
Worth the stay. The staff is amazing. The ground level suites was the best.. easy access to pools, and drinks lol
Worth the stay. The staff is amazing. The ground level suites was the best.. easy access to pools, and drinks lol
8
Grace
23 feb 2025
·
Soggiorno di 5 notti
The grounds at the Hyatt Ziva were beautiful. The pools were fun and clean and the rooms were clean and large. The beds were very comfortable. But, the hotel is not smoke-fee. Several guests were smoking and vaping near and in the pools. Also, the buffet is quite small. And, the Japanese restaurant had to have reservations for the show. There were no reservations for the five nights we were there but the one night we ate at a regular table, there were only 4 guests even though the table was set up for 12. The food there was great as welll as at Habeneros. Jose and Mercado were wonderful pool bartenders and Edwin and Candy at Habenros made our vacation memorable and fun!
The grounds at the Hyatt Ziva were beautiful. The pools were fun and clean and the rooms were clean and large. The beds were very comfortable. But, the hotel is not smoke-fee. Several guests were smoking and vaping near and in the pools. Also, the buffet is quite small. And, the Japanese restaurant had to have reservations for the show. There were no reservations for the five nights we were there but the one night we ate at a regular table, there were only 4 guests even though the table was set up for 12. The food there was great as welll as at Habeneros. Jose and Mercado were wonderful pool bartenders and Edwin and Candy at Habenros made our vacation memorable and fun!
6
Edgar Alberto
28 feb 2025
·
Soggiorno di 4 notti
While the hotel itself is well kept, the road to the entrance off the main road was not paved and in bad condition, which should have been my first sign of what was to come. Our botched pre-payed transport from the airport (which is a different story) took us to another nearby property that had an extremely long “driveway” that was newly paved with ambient lighting, so we know that it’s possible for the nicer resorts to have this done. The beds/pillows were uncomfortable (I ended up just not sleeping with a pillow). While there were over 6 restaurants, the food quality was very mediocre at best (but maybe that’s just the way it is at all-inclusives) We didn’t even bother with ordering many drinks, either, due to quality of ingredients. Their Mexican restaurant didn’t even have that great of food, plus they took forever to get the food to us and made sitting with another family almost impossible. The beach was there, but it was uncomfortably littered with tons of sea kelp/weed and chunks of coral in the shallows that made me wish I had water shoes to walk out in the water. I was expecting a higher quality white sandy beach and very blue water- I know it’s that way on different parts of the coastline, just not in front of this hotel. My least favorite part of the hotel was the nightly entertainment that lasted until 10:45pm in different spots around the property. It was SO LOUD that no matter where your room was, you could hear it. Not good with young kids, but no escaping it
While the hotel itself is well kept, the road to the entrance off the main road was not paved and in bad condition, which should have been my first sign of what was to come. Our botched pre-payed transport from the airport (which is a different story) took us to another nearby property that had an extremely long “driveway” that was newly paved with ambient lighting, so we know that it’s possible for the nicer resorts to have this done. The beds/pillows were uncomfortable (I ended up just not sleeping with a pillow). While there were over 6 restaurants, the food quality was very mediocre at best (but maybe that’s just the way it is at all-inclusives) We didn’t even bother with ordering many drinks, either, due to quality of ingredients. Their Mexican restaurant didn’t even have that great of food, plus they took forever to get the food to us and made sitting with another family almost impossible. The beach was there, but it was uncomfortably littered with tons of sea kelp/weed and chunks of coral in the shallows that made me wish I had water shoes to walk out in the water. I was expecting a higher quality white sandy beach and very blue water- I know it’s that way on different parts of the coastline, just not in front of this hotel. My least favorite part of the hotel was the nightly entertainment that lasted until 10:45pm in different spots around the property. It was SO LOUD that no matter where your room was, you could hear it. Not good with young kids, but no escaping it
6
Sarah
17 nov 2025
·
Soggiorno di 1 notte
All of the elevators in our building were out of service the week we stayed there and I was traveling with a one year old, 5 year old and 7 year old. The air conditioning could not be turned down (despite multiple maintenance visits) and we had to turn it off so we didn’t freeze at night. The last night we were there, the front office called our room at 9pm and 12am, saying there was a nonexistent maintenance issue in our room. They also had cleaning staff come at 9:30pm when we were all asleep and they told us we should have put our do not disturb sign on the door…it was all so ridiculous and we were happy to be leaving.
All of the elevators in our building were out of service the week we stayed there and I was traveling with a one year old, 5 year old and 7 year old. The air conditioning could not be turned down (despite multiple maintenance visits) and we had to turn it off so we didn’t freeze at night. The last night we were there, the front office called our room at 9pm and 12am, saying there was a nonexistent maintenance issue in our room. They also had cleaning staff come at 9:30pm when we were all asleep and they told us we should have put our do not disturb sign on the door…it was all so ridiculous and we were happy to be leaving.
10
Cynthia
12 nov 2025
·
Soggiorno di 5 notti
The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.
The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.
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Servizio
Molti sottolineano un personale cordiale e attento e maggiordomi e baristi eccezionali. Tuttavia, gli ospiti segnalano anche un servizio lento o con personale insufficiente, proposte aggressive di vendita o upgrade, lunghe file al check-in e occasionali comportamenti scortesi o ingiusti.
Recensioni degli ospiti correlate
2
Teresa E
19 set 2025
·
Soggiorno di 8 notti
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
6
Marina
3 ago 2025
·
Soggiorno di 6 notti
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
10
Shanice
27 lug 2025
·
Soggiorno di 6 notti
The staff deserves a 10/10. They were friendly and resolve matters in a timely manner. Property was always spotless. Everyone was polite and knew what they were doing. I would highly recommend them. Also I would recommend Amstar at the hotel entrance for any excursions.
The staff deserves a 10/10. They were friendly and resolve matters in a timely manner. Property was always spotless. Everyone was polite and knew what they were doing. I would highly recommend them. Also I would recommend Amstar at the hotel entrance for any excursions.
8
Johanne
20 apr 2024
·
Soggiorno di 4 notti
Our first time in Mexico and our first time at an all-inclusive resort. We loved what this place had to offer and enjoyed our stay but we also felt that we were robbed of our time for some “presentation”. Pros: Very nice and spacious rooms. Our room was serviced, cleaned and restocked daily. We had an ocean view room and we loved where it was located in the resort. Multiple restaurants to choose from that offered Gluten Free options (my husband had celiac), there weren’t many but there were some which we appreciated. The staff were so nice and friendly. Quiet area as this resort is a bit in a secluded section. Cons: My husband and I made the mistake of saying yes to an offer to “tour” another Hyatt resort which we were informed would be about an hour and 90 minutes long. We ended being out for almost 5 hours. This was a presentation to sign up for a new loan so you can be part of their club. We felt robbed of our time for our anniversary vacation that we’ve saved up on. This left a bad taste for us, we felt betrayed. Never again will we fall for it. Instead of us heading to Tulum to explore, we went home feeling disappointed and tricked. Another thing about the resort is the beach is not as clean as others. There are lots of seaweed. The resort is also far from other places so book an excursion as taxis are very expensive. Overall, we made the best of our time here for our first wedding anniversary but we will most likely not come back to a Hyatt in the near future.
Our first time in Mexico and our first time at an all-inclusive resort. We loved what this place had to offer and enjoyed our stay but we also felt that we were robbed of our time for some “presentation”. Pros: Very nice and spacious rooms. Our room was serviced, cleaned and restocked daily. We had an ocean view room and we loved where it was located in the resort. Multiple restaurants to choose from that offered Gluten Free options (my husband had celiac), there weren’t many but there were some which we appreciated. The staff were so nice and friendly. Quiet area as this resort is a bit in a secluded section. Cons: My husband and I made the mistake of saying yes to an offer to “tour” another Hyatt resort which we were informed would be about an hour and 90 minutes long. We ended being out for almost 5 hours. This was a presentation to sign up for a new loan so you can be part of their club. We felt robbed of our time for our anniversary vacation that we’ve saved up on. This left a bad taste for us, we felt betrayed. Never again will we fall for it. Instead of us heading to Tulum to explore, we went home feeling disappointed and tricked. Another thing about the resort is the beach is not as clean as others. There are lots of seaweed. The resort is also far from other places so book an excursion as taxis are very expensive. Overall, we made the best of our time here for our first wedding anniversary but we will most likely not come back to a Hyatt in the near future.
8
Yessenia
12 giu 2025
·
Soggiorno di 7 notti
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides
4
Adriana
27 nov 2025
·
Soggiorno di 5 notti
The staff needs better training. They neglected us for 45 minutes during the check in process paying attention to other guests who arrived after us displaying discriminatory practices since they thought we were Mexican and favored “American” costumers. They could not manage the situation. When we brought this up they tried to fix it and the manager gave us some amenities for free. We still experienced the same treatment by people at restaurants and bars continuously, being disregarded, having longer waiting periods than other guests arriving after us and some being dismissive. During the check in we were charged an incorrect amount and were asked to approach the reception desk to correct it and pay the difference. They wanted to charge us more because the exchange rate was different that day and unfavorable to us. I expressed my disagreement since the error was theirs and the amount should have been the one determined at the moment of the check in. The food was excellent. Compliments to the chefs we enjoyed all restaurants and buffets. Rooms were clean and serviced several times a day. Unfortunately, due to the issues with some staff I was sometimes defensive and it was difficult to fully relax.
The staff needs better training. They neglected us for 45 minutes during the check in process paying attention to other guests who arrived after us displaying discriminatory practices since they thought we were Mexican and favored “American” costumers. They could not manage the situation. When we brought this up they tried to fix it and the manager gave us some amenities for free. We still experienced the same treatment by people at restaurants and bars continuously, being disregarded, having longer waiting periods than other guests arriving after us and some being dismissive. During the check in we were charged an incorrect amount and were asked to approach the reception desk to correct it and pay the difference. They wanted to charge us more because the exchange rate was different that day and unfavorable to us. I expressed my disagreement since the error was theirs and the amount should have been the one determined at the moment of the check in. The food was excellent. Compliments to the chefs we enjoyed all restaurants and buffets. Rooms were clean and serviced several times a day. Unfortunately, due to the issues with some staff I was sometimes defensive and it was difficult to fully relax.
10
Navneet
10 ott 2025
·
Soggiorno di 6 notti
Clean room, friendly staff, awesome bar, great food, excellent service
Clean room, friendly staff, awesome bar, great food, excellent service
10
Sylvester
24 ago 2025
·
Soggiorno di 3 notti
All staff was helpful and accommodating throughout the stay.
All staff was helpful and accommodating throughout the stay.
8
Raul Carlos
21 ago 2025
·
Soggiorno di 3 notti
The property, overall service was great. I didn't like that the hotel policies to care for guests were poorly designed. Guests need to go to the front desk for almost everything important that we need. We had to wait a long time to be serviced because there was always a big queue. Also, I forgot our passports at the security box after checking out and to get somebody to open my room to get them took 25 minutes! That was really infuriating as we had to rush into the airport to be on time to take our flight.
The property, overall service was great. I didn't like that the hotel policies to care for guests were poorly designed. Guests need to go to the front desk for almost everything important that we need. We had to wait a long time to be serviced because there was always a big queue. Also, I forgot our passports at the security box after checking out and to get somebody to open my room to get them took 25 minutes! That was really infuriating as we had to rush into the airport to be on time to take our flight.
10
RAENA
30 ago 2025
·
Soggiorno di 5 notti
I give this place all around 5 stars! When we first arrived, they greeted us with drinks. Took our bags while we checked in. Check-in was sooo smooth, they offered more drinks and snacks for my kids. I am terrible with names, not because they aren’t memorable it’s just a personal thing. But I want to say Frida help check me and my kids in. We got a personal assistant for the whole time we stayed there, her name is Cindy. And she was awesome. She kept in touch daily giving me all the info on whats happening on the resort grounds. Which was a plus, so any activities for me or my kids to do, she already gave us a time and place which was super helpful. Cindy also made reservations for us. She was overall beyond amazing. The food was great at every location, I must say even the buffet food, was good. The staff was great, all around the pool, at the bars, in the restaurants everyone was amazing. The shows they put on, are great, and a must see. Def worth catching them if you can. This place is also very family and kids friendly I love that. The down side to this whole experience is the beach, so this side of the beach is clearly not for swimming. Not much of a view either. But if you’re okay with not being by the beach than this place is totally for you. Also the road driving up to the Hyatt is rough, def needs to fix. Since I had such an amazing experience I can put that all to the side and say this place is worth every penny. I would definitely go back!
I give this place all around 5 stars! When we first arrived, they greeted us with drinks. Took our bags while we checked in. Check-in was sooo smooth, they offered more drinks and snacks for my kids. I am terrible with names, not because they aren’t memorable it’s just a personal thing. But I want to say Frida help check me and my kids in. We got a personal assistant for the whole time we stayed there, her name is Cindy. And she was awesome. She kept in touch daily giving me all the info on whats happening on the resort grounds. Which was a plus, so any activities for me or my kids to do, she already gave us a time and place which was super helpful. Cindy also made reservations for us. She was overall beyond amazing. The food was great at every location, I must say even the buffet food, was good. The staff was great, all around the pool, at the bars, in the restaurants everyone was amazing. The shows they put on, are great, and a must see. Def worth catching them if you can. This place is also very family and kids friendly I love that. The down side to this whole experience is the beach, so this side of the beach is clearly not for swimming. Not much of a view either. But if you’re okay with not being by the beach than this place is totally for you. Also the road driving up to the Hyatt is rough, def needs to fix. Since I had such an amazing experience I can put that all to the side and say this place is worth every penny. I would definitely go back!
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Posizione
Posizione isolata, lontana dalla zona alberghiera; la strada di accesso è accidentata e piena di buche e i taxi sono costosi, rendendo più difficili le uscite. Sono presenti viste sull'oceano, ma la spiaggia è piccola, rocciosa e spesso colpita da alghe.
Recensioni degli ospiti correlate
10
Sudipto
22 dic 2024
·
Soggiorno di 5 notti
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
8
Donna
3 giu 2024
·
Soggiorno di 4 notti
I liked the variety of the resteraunts but the drive to the resort from the main road, was bumpy and not very attractive. The pictures online were deceiving as the beach area was very small and filled with seaweed, was not able to enjoy.
I liked the variety of the resteraunts but the drive to the resort from the main road, was bumpy and not very attractive. The pictures online were deceiving as the beach area was very small and filled with seaweed, was not able to enjoy.
8
Cam
18 set 2025
·
Soggiorno di 3 notti
The road lead to hotel too bad
The road lead to hotel too bad
10
Mohammed Sajjad
24 lug 2025
·
Soggiorno di 4 notti
This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.
This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.
8
Mohammed
11 giu 2025
·
Soggiorno di 3 notti
The location is isolated. The road to the hotel is not paved. The food quality is not high. The beach is dirty and can't be used. Most staff speak no English.
The location is isolated. The road to the hotel is not paved. The food quality is not high. The beach is dirty and can't be used. Most staff speak no English.
8
Tyler
3 mar 2025
·
Soggiorno di 4 notti
The beach is very bad here. Not what I expected ie: turquoise waters and sandy clean beaches. A lot of seaweed and space is very small. Also the name should not be confused with Hyatt Ziva in Cancun. This hotel is 35 minutes south of it not in Cancun.
The beach is very bad here. Not what I expected ie: turquoise waters and sandy clean beaches. A lot of seaweed and space is very small. Also the name should not be confused with Hyatt Ziva in Cancun. This hotel is 35 minutes south of it not in Cancun.
6
Sara
7 ago 2025
·
Soggiorno di 7 notti
The hotel it self was okay. You have to take a long rocky road about a mile back to the hotel off the main road which made some carsick. No shuttles or hotel transportation and cabs are extreamly expensive. Essentially $100 one way anywhere. No fans in the hotel common areas which was weird since it’s hot as heck. The algae smell was overpowering which I know they can’t help but the smell made just staying at the hotel difficult. Everyone hands were in the buffets which was gross 4/5 of us ending up getting sick and we only left the hotel 2 out of 7 days. The pools were HOT and so chlorinated that the white areas on my swimsuit are now green along with my daughter’s hair! Bartenders really only paid attention to big tippers especially in the pool. At least one water slide was down every day. Housekeeping consisted of making the bed. You had to ask for soaps to be replenished. Honestly I would not return.
The hotel it self was okay. You have to take a long rocky road about a mile back to the hotel off the main road which made some carsick. No shuttles or hotel transportation and cabs are extreamly expensive. Essentially $100 one way anywhere. No fans in the hotel common areas which was weird since it’s hot as heck. The algae smell was overpowering which I know they can’t help but the smell made just staying at the hotel difficult. Everyone hands were in the buffets which was gross 4/5 of us ending up getting sick and we only left the hotel 2 out of 7 days. The pools were HOT and so chlorinated that the white areas on my swimsuit are now green along with my daughter’s hair! Bartenders really only paid attention to big tippers especially in the pool. At least one water slide was down every day. Housekeeping consisted of making the bed. You had to ask for soaps to be replenished. Honestly I would not return.
6
Lipei
21 feb 2025
·
Soggiorno di 5 notti
I would like to book Hyatt ziva Cancun, but misled to this one by expedia recommendation filtering . this property is not in Cancun. The location is very suburban with nothing around. Even u need to driving cross between crops fields for 5 mins to reach this hotel. Very limited beach area. Staffs are generally helpful but would not rated friendly, except vip service staffs. I spent USD 600/ night for me and my 12 years old daughter, comparing the price in hotel zone area Cancun, I felt I am scammed. Do not recommend this hotel if u are looking for beaches and convenience walking out the hotel.
I would like to book Hyatt ziva Cancun, but misled to this one by expedia recommendation filtering . this property is not in Cancun. The location is very suburban with nothing around. Even u need to driving cross between crops fields for 5 mins to reach this hotel. Very limited beach area. Staffs are generally helpful but would not rated friendly, except vip service staffs. I spent USD 600/ night for me and my 12 years old daughter, comparing the price in hotel zone area Cancun, I felt I am scammed. Do not recommend this hotel if u are looking for beaches and convenience walking out the hotel.
10
Cynthia
12 nov 2025
·
Soggiorno di 5 notti
The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.
The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.
10
Sophy
11 apr 2025
·
Soggiorno di 6 notti
The place is nice and quiet, food are good but could be better, the location is not too great if you want to leave the hotel. Uber to other place is kind of expansive. Overall, we had a great time with Hyatt.
The place is nice and quiet, food are good but could be better, the location is not too great if you want to leave the hotel. Uber to other place is kind of expansive. Overall, we had a great time with Hyatt.
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Ristorazione
I feedback sul cibo sono contrastanti: alcuni lodano ristoranti selezionati, la colazione e il servizio in camera, ma molti segnalano aperture limitate, lunghe attese, menu piccoli o ripetitivi e bevande deboli o eccessivamente dolci. Un buffet aperto tutto il giorno è raro e i bar a bordo piscina chiudono presto.
Recensioni degli ospiti correlate
10
Katie Ann Paula
23 nov 2025
·
Soggiorno di 7 notti
Food is BOMB AMAZING. Entertainment BOMB AMAZING
Food is BOMB AMAZING. Entertainment BOMB AMAZING
2
Teresa E
19 set 2025
·
Soggiorno di 8 notti
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
8
Liah
7 set 2025
·
Soggiorno di 4 notti
They have 5 different restaurants and food was good.
They have 5 different restaurants and food was good.
6
crystal
5 gen 2025
·
Soggiorno di 4 notti
For as many restaurants that the facility had we were dissapointed in the food options. For lunch only 2 places were open. The buffet had poor food options as well as the 1 restaurant that was open. For dinner, not all the restaraunts were open and had wait times up to 2 hours. Once we were seated it took up to an hour and a half for us to complete our meal. Sometimes taking 10 minutes to get our drinks and order food. The italian food was at best acceptable and room temperature. I would have sent it back but it took so long and we were starving. We have stayed at hyatt ziva before and everything was exceptional which is why we chose to stay here and were very dissapointed. We also left our keys and ring in the safe and when we asked about it they said it was never found. The stay made me question if hyatt ziva was worth staying at again. The scenery was beautiful and plenty of pools to swim in, room was nice but they never refilled the shower gel when we asked. Staff was amazing as usual.
For as many restaurants that the facility had we were dissapointed in the food options. For lunch only 2 places were open. The buffet had poor food options as well as the 1 restaurant that was open. For dinner, not all the restaraunts were open and had wait times up to 2 hours. Once we were seated it took up to an hour and a half for us to complete our meal. Sometimes taking 10 minutes to get our drinks and order food. The italian food was at best acceptable and room temperature. I would have sent it back but it took so long and we were starving. We have stayed at hyatt ziva before and everything was exceptional which is why we chose to stay here and were very dissapointed. We also left our keys and ring in the safe and when we asked about it they said it was never found. The stay made me question if hyatt ziva was worth staying at again. The scenery was beautiful and plenty of pools to swim in, room was nice but they never refilled the shower gel when we asked. Staff was amazing as usual.
2
Elizabeth
3 ago 2025
·
Soggiorno di 2 notti
Food and drinks were not up to hyatt standard. Breakfast buffet had 2 types of fruits only. The staff making omelets touched multiple surfaces without gloves and grabbed cheese and other ingredients to mix. The drinks were horrible and staff avoided your eyes to not make eye contact. The $200 ‘credit’ was coupons for very specific things, like $40 off for a spa treatment. We tried all the restaurants and couldnt finish any meals. The pool bar opens at 10am and closes at 5pm way before sunset. The only positive was Frida and Florecita at the spa.
Food and drinks were not up to hyatt standard. Breakfast buffet had 2 types of fruits only. The staff making omelets touched multiple surfaces without gloves and grabbed cheese and other ingredients to mix. The drinks were horrible and staff avoided your eyes to not make eye contact. The $200 ‘credit’ was coupons for very specific things, like $40 off for a spa treatment. We tried all the restaurants and couldnt finish any meals. The pool bar opens at 10am and closes at 5pm way before sunset. The only positive was Frida and Florecita at the spa.
8
Grace
23 feb 2025
·
Soggiorno di 5 notti
The grounds at the Hyatt Ziva were beautiful. The pools were fun and clean and the rooms were clean and large. The beds were very comfortable. But, the hotel is not smoke-fee. Several guests were smoking and vaping near and in the pools. Also, the buffet is quite small. And, the Japanese restaurant had to have reservations for the show. There were no reservations for the five nights we were there but the one night we ate at a regular table, there were only 4 guests even though the table was set up for 12. The food there was great as welll as at Habeneros. Jose and Mercado were wonderful pool bartenders and Edwin and Candy at Habenros made our vacation memorable and fun!
The grounds at the Hyatt Ziva were beautiful. The pools were fun and clean and the rooms were clean and large. The beds were very comfortable. But, the hotel is not smoke-fee. Several guests were smoking and vaping near and in the pools. Also, the buffet is quite small. And, the Japanese restaurant had to have reservations for the show. There were no reservations for the five nights we were there but the one night we ate at a regular table, there were only 4 guests even though the table was set up for 12. The food there was great as welll as at Habeneros. Jose and Mercado were wonderful pool bartenders and Edwin and Candy at Habenros made our vacation memorable and fun!
6
Debbie
22 ott 2025
·
Soggiorno di 6 notti
We went in June. There was a lot of seaweed on the beach so we didn’t get in the water. The food was my least favorite. I was hoping to get authentic Mexican food considering being in Mexico but everything tasted American washed, sin sazon! I would definitely consider going somewhere else. This place is great for quietness, families, and elders if you’re not too picky with food and just want some quiet time. The staff was prompt and nice. I will say the room service food was better than their restaurants
We went in June. There was a lot of seaweed on the beach so we didn’t get in the water. The food was my least favorite. I was hoping to get authentic Mexican food considering being in Mexico but everything tasted American washed, sin sazon! I would definitely consider going somewhere else. This place is great for quietness, families, and elders if you’re not too picky with food and just want some quiet time. The staff was prompt and nice. I will say the room service food was better than their restaurants
8
krystle
13 ago 2025
·
Soggiorno di 6 notti
Food was good with variety to chose from. Activity staff was awesome and had activities planned every day. DO NOT get talked into going to Hyatt time share presentation at sister resort. Was horrible experience. Otherwise a good experience. Went to same resort 3 years ago and quality of resort and experience has gone down.
Food was good with variety to chose from. Activity staff was awesome and had activities planned every day. DO NOT get talked into going to Hyatt time share presentation at sister resort. Was horrible experience. Otherwise a good experience. Went to same resort 3 years ago and quality of resort and experience has gone down.
8
DeBrise
1 lug 2025
·
Soggiorno di 4 notti
This is the first property where everywhere we ate, the food was good. The rooms are huge with more than enough space. The WiFi worked great without ant issues. There was good entertainment. They do make sure you have a drink in your hands at all times around the pool. They bring you drinks and food where you don’t have to get out. The only thing is the drinks are a little watered down. There’s no need to try to go on the break because it’s full of seeweed which was a bummer. The staff at the resort were very nice an accommodating.
This is the first property where everywhere we ate, the food was good. The rooms are huge with more than enough space. The WiFi worked great without ant issues. There was good entertainment. They do make sure you have a drink in your hands at all times around the pool. They bring you drinks and food where you don’t have to get out. The only thing is the drinks are a little watered down. There’s no need to try to go on the break because it’s full of seeweed which was a bummer. The staff at the resort were very nice an accommodating.
6
Dakia
4 ago 2025
·
Soggiorno di 5 notti
We were a family of five. No real greeting upon arrival. We were supposed to have butler service-never met him once. When you wake up in the morning same dirty towels and glasses all over the resort. La Parilla’s food is good. The service there is really bad. Miyako was outstanding. The buffet is substandard. Iha
We were a family of five. No real greeting upon arrival. We were supposed to have butler service-never met him once. When you wake up in the morning same dirty towels and glasses all over the resort. La Parilla’s food is good. The service there is really bad. Miyako was outstanding. The buffet is substandard. Iha
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2
Jontez
2 settimane fa
·
Soggiorno di 5 notti
This resort needs to be closed. The only positive is the Friendly Staff. However the rooms are outdated and dirty and broken down. Waterslides don't work and the ones that do are for Adults. The entertainment is always outside and the food is just barely okay. At night it seems like the resort is on fire and the rooms are filled with smoke which is scary due to jungle burning for building. The drinks are watered down. My bathroom flooded twice from the shower. Oh and the most horrible thing happened to me on my Birthday, my phone was on the table outside in balcony area and about 1:00pm the sprinklers came on and water damaged my phone. I could not use anymore the entire trip. The pools has sand and a very rocky bottom that cut my son foots. I will never stay here again. I have been to Mexico about 7 times and this was the worst resort ever. All of my clothes smell like smoke and fire and I even had the plans smelling like that. I tried to make myself like it but to many negative things to enjoy.
This resort needs to be closed. The only positive is the Friendly Staff. However the rooms are outdated and dirty and broken down. Waterslides don't work and the ones that do are for Adults. The entertainment is always outside and the food is just barely okay. At night it seems like the resort is on fire and the rooms are filled with smoke which is scary due to jungle burning for building. The drinks are watered down. My bathroom flooded twice from the shower. Oh and the most horrible thing happened to me on my Birthday, my phone was on the table outside in balcony area and about 1:00pm the sprinklers came on and water damaged my phone. I could not use anymore the entire trip. The pools has sand and a very rocky bottom that cut my son foots. I will never stay here again. I have been to Mexico about 7 times and this was the worst resort ever. All of my clothes smell like smoke and fire and I even had the plans smelling like that. I tried to make myself like it but to many negative things to enjoy.
6
Vanessa
14 ago 2026
·
Soggiorno di 5 notti
La comida le falta mucho , muchas verduras y ensaladas muy poca proteína escatiman en carnes , pollos pescado y porciones
La comida le falta mucho , muchas verduras y ensaladas muy poca proteína escatiman en carnes , pollos pescado y porciones
10
ORIANA ARACELY
4 ago 2026
·
Soggiorno di 4 notti
La estancia, ubicación, personal, albercas, amenidades excelente, hicimos un viaje familiar con 3 niños y la pasaron muy divertido; hace años ya había visitado el hotel en esta ocasión cambiaron algunas cosas como los horarios de los bares, y los restaurantes no todos abren todos los días, el Room Service que en dos ocasiones solicité nunca llegó, y el sport bar que se supone cierra a la 1am desde las 11:00 deja de tener personal y no hay nadie que sirve bebidas, la comida también bajó un poco en opciones el buffet no hay cosas como tocino! Sin embargo hay opciones buenas, el restaurante japonés de lo mejor!! Y el personal en verdad muy cálidos y amables!
La estancia, ubicación, personal, albercas, amenidades excelente, hicimos un viaje familiar con 3 niños y la pasaron muy divertido; hace años ya había visitado el hotel en esta ocasión cambiaron algunas cosas como los horarios de los bares, y los restaurantes no todos abren todos los días, el Room Service que en dos ocasiones solicité nunca llegó, y el sport bar que se supone cierra a la 1am desde las 11:00 deja de tener personal y no hay nadie que sirve bebidas, la comida también bajó un poco en opciones el buffet no hay cosas como tocino! Sin embargo hay opciones buenas, el restaurante japonés de lo mejor!! Y el personal en verdad muy cálidos y amables!
8
karla
20 lug 2026
·
Soggiorno di 1 notte
Ideal para familias, piscinas para toda las edades al igual que los toboganes!
Ideal para familias, piscinas para toda las edades al igual que los toboganes!
2
Jennifer
16 giu 2026
·
Soggiorno di 2 notti
This resort is definitely for families or couples for a short stay. The food options are limited, the sports bar was closed and it’s NBA championship finals. It was just boring. The staff kept trying to sell us cabanas, bottles and a visit to see their sister resort. It just wasn’t a great experience.
This resort is definitely for families or couples for a short stay. The food options are limited, the sports bar was closed and it’s NBA championship finals. It was just boring. The staff kept trying to sell us cabanas, bottles and a visit to see their sister resort. It just wasn’t a great experience.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
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ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
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Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-18: 211.4122790420532USD
- 2026-09-19: 211.4122790420532USD
- 2026-09-20: 211.5312097213745USD
- 2026-09-21: 220.6226456817627USD
- 2026-09-22: 220.461555039978USD
- 2026-09-23: 210.1959282180786USD
- 2026-09-24: 226.02794872131346USD
- 2026-09-25: 228.48314035339354USD
- 2026-09-26: 220.27788683624266USD
- 2026-09-27: 233.36287138061522USD
- 2026-09-28: 223.35200843658447USD
- 2026-09-29: 222.3509238937378USD
- 2026-09-30: 222.3509238937378USD
- 2026-10-01: 251.38239315185544USD
- 2026-10-02: 251.38239315185544USD
- 2026-10-03: 298.73575536193846USD
- 2026-10-04: 245.63331213836668USD
- 2026-10-05: 263.25524812316894USD
- 2026-10-06: 280.9856755111694USD
- 2026-10-07: 244.91872967529295USD
- 2026-10-08: 250.63544192657469USD
- 2026-10-09: 309.10493419799803USD
- 2026-10-10: 309.10493419799803USD
- 2026-10-11: 302.2675236175537USD
- 2026-10-12: 302.2675236175537USD
- 2026-10-13: 302.2675236175537USD
- 2026-10-14: 275.13654559631345USD
- 2026-10-15: 232.06265603637695USD
- 2026-10-16: 293.40123271636963USD
- 2026-10-17: 302.2675236175537USD
- 2026-10-18: 232.06265603637695USD
- 2026-10-19: 242.77494725494384USD
- 2026-10-20: 302.2675236175537USD
- 2026-10-21: 242.77494725494384USD
- 2026-10-22: 242.77494725494384USD
- 2026-10-23: 302.2675236175537USD
- 2026-10-24: 302.2675236175537USD
- 2026-10-25: 302.2675236175537USD
- 2026-10-26: 302.2675236175537USD
- 2026-10-27: 302.2675236175537USD
- 2026-10-28: 302.2675236175537USD
- 2026-10-29: 302.2675236175537USD
- 2026-10-30: 245.63331213836668USD
- 2026-10-31: 302.2675236175537USD
- 2026-11-01: 253.3845622375488USD
- 2026-11-02: 251.35004190521238USD
- 2026-11-03: 248.49167702178954USD
- 2026-11-04: 309.10493419799803USD
- 2026-11-05: 309.10493419799803USD
- 2026-11-06: 248.49167702178954USD
- 2026-11-07: 281.35327465209957USD
- 2026-11-08: 237.89017174530028USD
- 2026-11-09: 287.3429669677734USD
- 2026-11-10: 285.9590622589111USD
- 2026-11-11: 301.84147503967284USD
- 2026-11-12: 324.70184328613277USD
- 2026-11-13: 336.40451703796384USD
- 2026-11-14: 260.2704208679199USD
- 2026-11-15: 301.84147503967284USD
- 2026-11-16: 324.70184328613277USD
- 2026-11-17: 281.2747874099731USD
- 2026-11-18: 324.70184328613277USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- La struttura si riserva il diritto di richiedere la pre-autorizzazione della carta di credito dell'ospite prima dell'arrivo.
- La struttura è dotata di un estintore antincendio
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Si richiede la prenotazione per i trattamenti spa. Le prenotazioni possono essere effettuate contattando un resort prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Per la sicurezza dei viaggiatori, gli ospiti possono accedere alle loro camere con un dispositivo mobile.
- Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.
- Supplemento per animali domestici: 1300 MXN ad animale, al giorno
- Non vengono richiesti supplementi per gli animali di servizio
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Banco escursioni
Servizi
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Attività
Piscina
Giardino
Karaoke
Area giochi
Piscina bambini
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Colazione in camera
Family room
Beach Sun Loungers
Snack Bar/Deli
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito