Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
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Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 6 piscine all'aperto, un parco acqua...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 6 piscine all'aperto, un parco acquatico con ingresso incluso nel prezzoe un lazy river.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e personale poliglotta. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Visita Gourmet Marche, il ristorante di Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, o approfitta di uno snack bar in loco. 8 bar/lounge, 2 bar sulla spiaggia e 3 bar a bordo piscina ti garantiscono drink sempre freschi. La colazione completa viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Rilassati in una delle 1005 camere della struttura, complete di minibar con snack e bevande gratuite e TV al plasma. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Le camere sono dotate di balcone. La TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera è dotato di set di cortesia gratuiti e asciugacapelli.
Posizione
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort a Puerto Morelos dista 10,9 km da El Tinto Golf Course e 21,1 km da Piazza cittadina di Puerto Morelos.
Nelle vicinanze
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 miglia)
Parco Nazionale Arrecife de Puerto Morelos(0.1 miglia)
Grand Outlet Riviera Maya(5.9 miglia)
Parco Divertimenti a Tema Xoximilco(6.4 miglia)
El Tinto Golf Course(6.8 miglia)
Golf Club Moon Palace(7.8 miglia)
Baia di Petempich(9.4 miglia)
Anáhuac University Cancún(10.6 miglia)
Spiaggia Coral(11.2 miglia)
Spiaggia di Puerto Morelos(11.9 miglia)
Riviera Cancun Golf Resort(12.1 miglia)
Jungle Spa(12.2 miglia)
Monumento Ruta de los Cenotes(12.3 miglia)
Giardino botanico Dr. Alfredo Barrera Marin(12.4 miglia)
Parroquia de Cristo Resucitado(12.5 miglia)
Aeroporto Internazionale di Cancún (CUN)(10.6 miglia)
Aeroporto Internazionale di Cozumel (CZM)(51.6 miglia)
Aeroporto internazionale di Tulum (TQO)(95.8 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Posizione
Carretera Federal 307 Carretera Federal 307, Cancun - Playa del Carmen, Puerto Morelos, Quintana Roo, Messico
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 miglia)
Parco Nazionale Arrecife de Puerto Morelos (0.1 miglia)
Grand Outlet Riviera Maya (5.9 miglia)
Parco Divertimenti a Tema Xoximilco (6.4 miglia)
El Tinto Golf Course (6.8 miglia)
Golf Club Moon Palace (7.8 miglia)
Opzioni camera
7
Luxury Junior Suite Ocean Front
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
13
Two Bedroom Luxury Junior Suite
Dettagli della camera
1 Letto Matrimoniale Extra Large
, 2 Letti Matrimoniali Grandi
e 2 Divani Letto
Posti letto: 8
1089 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Divano letto
13
Two Bedroom Luxury Junior Suite Ocean Front Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
, 2 Letti Matrimoniali Grandi
e 2 Divani Letto
2 Letti Matrimoniali Grandi
e 2 Divani Letto
Posti letto: 8
1096 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
8
Luxury Junior Suite Ocean View Diamond Club
Dettagli della camera
2 Letti Matrimoniali Grandi
e 1 Divano Letto
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
15
Luxury Presidential Ocean Front One Bedroom Suite Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 4
994 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
16
Luxury Junior Suite Ocean Front Swim Out Diamond Club
Dettagli della camera
2 Letti Matrimoniali Grandi
e 1 Divano Letto
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi
Dettagli della camera
2 Letti Matrimoniali Grandi
e 1 Divano Letto
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
6
Luxury Junior Suite Ocean Front Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
12
Luxury Junior Suite Swim Out
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club
Dettagli della camera
2 Letti Matrimoniali Grandi
e 1 Divano Letto
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
8
Luxury Junior Suite Ocean View
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
14
Luxury Junior Suite Swim Out Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
548 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
10
Luxury Junior Suite
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 4
544 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Bagno privato
24
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
, 2 Letti Matrimoniali Grandi
e 1 Divano Letto
Posti letto: 7
5205 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
25
Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
, 2 Letti Matrimoniali Grandi
e 2 Divani Letto
3437 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Vasca da bagno e doccia separate
14
Two Bedroom Luxury Junior Suite Ocean View Diamond Club
Dettagli della camera
1 Letto Matrimoniale Extra Large
, 2 Letti Matrimoniali Grandi
e 2 Divani Letto
2 Letti Matrimoniali Grandi
e 2 Divani Letto
Posti letto: 8
1096 ft²
BalconeAria condizionataBrandine o letti supplementari (gratuiti)Divano letto
Recensioni degli ospiti su Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
6.9
Piacevole
Sulla base di 3262 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, gli ospiti sottolineano l'ampiezza delle piscine, il parco acquatico e le attività per famiglie, ma segnalano una qualità del cibo variabile, difficoltà a prenotare la cena e condizioni della spiaggia con alghe o acqua torbida.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Al Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, gli ospiti sottolineano l'ampiezza delle piscine, il parco acquatico e le attività per famiglie, ma segnalano una qualità del cibo variabile, difficoltà a prenotare la cena e condizioni della spiaggia con alghe o acqua torbida.
Le camere sono generalmente spaziose e moderne, ma diverse recensioni citano problemi di manutenzione, odori di muffa, rumore dai corridoi e occasionali problemi di corrente o di condizionamento. Il servizio è generalmente apprezzato per la sua cordialità, anche se molti menzionano un check-in lento, vendite aggressive di abbonamenti e lunghe attese per il servizio in camera o ai bar. Ci si può aspettare un resort vivace e orientato alle famiglie, con piscine e scivoli eccezionali, e un'efficienza variabile per quanto riguarda ristorazione e servizio.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Ampie strutture adatte alle famiglie includono diverse piscine, un grande parco acquatico, un fiume lento e una palestra ben attrezzata, tutte molto apprezzate. Tra gli aspetti negativi ci sono le aree piscina affollate e la tendenza a occupare i lettini molto presto, alcune vasche idromassaggio non sufficientemente calde, un numero limitato di gommoni e costi aggiuntivi per bowling, laser tag e trampolini.
Recensioni degli ospiti correlate
8
Jana Kristine
26 giu 2025
·
Soggiorno di 4 notti
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
8
Daniel
24 lug 2025
·
Soggiorno di 6 notti
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
10
MARLON
2 set 2025
·
Soggiorno di 6 notti
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
8
Seth
26 giu 2025
·
Soggiorno di 7 notti
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
8
Amy
11 nov 2025
·
Soggiorno di 3 notti
Water slides!
Water slides!
10
sarah E.
10 nov 2025
·
Soggiorno di 7 notti
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Cathy Lynn
4 nov 2025
·
Soggiorno di 4 notti
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
10
Carla
3 set 2025
·
Soggiorno di 7 notti
The water park was a great feature on the resort. All family members including the adults had a great experience.
The water park was a great feature on the resort. All family members including the adults had a great experience.
6
Vahe
6 set 2025
·
Soggiorno di 5 notti
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
10
Lori Lynn
18 ott 2025
·
Soggiorno di 7 notti
lots of amenities, great gym. expedia support amazing
lots of amenities, great gym. expedia support amazing
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Pulizia
Molti ospiti hanno trovato le camere e le aree comuni pulite, ma segnalazioni relative a odori di muffa o fogna, muffa e occasionali infestazioni indicano standard non sempre coerenti. Sono stati inoltre segnalati problemi di pulizia legati alla manutenzione in bagni e corridoi.
Recensioni degli ospiti correlate
10
SABIN
1 nov 2025
·
Soggiorno di 5 notti
Very clean, friendly staff, variety of food choices
Very clean, friendly staff, variety of food choices
4
Angela
7 lug 2025
·
Soggiorno di 6 notti
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
10
Christopher Michael
18 ago 2025
·
Soggiorno di 4 notti
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
4
Jessica
31 ago 2025
·
Soggiorno di 3 notti
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
10
Lori
28 ott 2025
·
Soggiorno di 7 notti
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
2
Arash
30 nov 2025
·
Soggiorno di 4 notti
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
10
Satish
30 dic 2025
·
Soggiorno di 5 notti
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
2
quyen
21 ago 2025
·
Soggiorno di 2 notti
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
10
Kim
27 ott 2025
·
Soggiorno di 5 notti
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
2
Amardeep
11 nov 2025
·
Soggiorno di 5 notti
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
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Camere
Le camere sono spesso spaziose, moderne e confortevoli, con una bella vista, ma diverse recensioni menzionano rumore dai corridoi, prestazioni del condizionatore, odori di muffa, perdite o problemi di corrente e problemi con le vasche idromassaggio. A volte le richieste relative al tipo di letto non sono state soddisfatte.
Recensioni degli ospiti correlate
8
ZHEYU
18 nov 2025
·
Soggiorno di 7 notti
Ac smell not good. Nice pool.
Ac smell not good. Nice pool.
8
dylan
29 set 2025
·
Soggiorno di 5 notti
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
10
Aaron
27 ott 2025
·
Soggiorno di 5 notti
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
6
Shanta
3 nov 2025
·
Soggiorno di 3 notti
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
6
Shanice
17 mag 2025
·
Soggiorno di 4 notti
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
8
Ilsa Naveed
4 set 2025
·
Soggiorno di 5 notti
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
10
Satish
30 dic 2025
·
Soggiorno di 5 notti
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
6
Amanda
13 giu 2025
·
Soggiorno di 5 notti
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
2
Wayne Dinh
17 nov 2025
·
Soggiorno di 8 notti
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
10
Akeem
27 nov 2025
·
Soggiorno di 2 notti
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
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Servizio
Il personale è spesso descritto come cordiale e disponibile, con particolare apprezzamento per il supporto del concierge e del maggiordomo. Tuttavia, problemi ricorrenti includono un check-in molto lento o confuso, vendite aggressive di abbonamenti, difficoltà a raggiungere la reception e un servizio in camera o al bar lento.
Recensioni degli ospiti correlate
10
Pamela
22 nov 2025
·
Soggiorno di 7 notti
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
6
Luis
29 nov 2025
·
Soggiorno di 4 notti
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
10
Emma
5 feb 2026
·
Soggiorno di 1 notte
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
2
Melissa
17 set 2025
·
Soggiorno di 3 notti
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
2
Matias
26 dic 2025
·
Soggiorno di 2 notti
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
8
Theresa
9 ott 2025
·
Soggiorno di 5 notti
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
6
charles calvin
9 ago 2025
·
Soggiorno di 4 notti
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
10
Sara
27 set 2025
·
Soggiorno di 4 notti
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
2
Sohil
30 nov 2025
·
Soggiorno di 4 notti
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
8
AMARILIS MORET
14 ago 2025
·
Soggiorno di 4 notti
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
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Posizione
Situato lontano dal centro di Cancun, con taxi costosi e attrazioni limitate nelle vicinanze, come notato da alcuni. La spiaggia è spesso una delusione, spesso marrone o piena di alghe e a volte vietata l'accesso, quindi la maggior parte degli ospiti si concentra sulle piscine.
Recensioni degli ospiti correlate
8
Liliya
30 ott 2025
·
Soggiorno di 6 notti
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
10
James P
2 ago 2025
·
Soggiorno di 5 notti
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
10
Shantay
1 ago 2025
·
Soggiorno di 2 notti
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
8
Enrique
23 set 2025
·
Soggiorno di 4 notti
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
8
REBECA
5 nov 2025
·
Soggiorno di 4 notti
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
10
sarah E.
10 nov 2025
·
Soggiorno di 7 notti
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Andrew
23 set 2025
·
Soggiorno di 6 notti
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
8
Michele
12 ago 2025
·
Soggiorno di 4 notti
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
8
Daryn
23 ott 2025
·
Soggiorno di 4 notti
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
6
Claudia Elizabeth Rodriguez
2 lug 2025
·
Soggiorno di 7 notti
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
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Ristorazione
I feedback in merito alla ristorazione sono contrastanti: diversi ristoranti specializzati sono elogiati, ma il buffet può risultare ripetitivo con occasionali carenze e lunghe code, e ottenere una prenotazione per la cena è spesso difficile. I drink a volte sono descritti come deboli, il servizio in camera lento e diversi ospiti hanno segnalato problemi di stomaco.
Recensioni degli ospiti correlate
4
Tanna
23 nov 2025
·
Soggiorno di 4 notti
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
10
Christopher Michael
18 ago 2025
·
Soggiorno di 4 notti
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
10
bridgette a
15 giu 2025
·
Soggiorno di 6 notti
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
2
Bryan
22 nov 2025
·
Soggiorno di 6 notti
Wife got food poising and staff did nothing to accommodate us.
Wife got food poising and staff did nothing to accommodate us.
6
Fidel
19 ago 2025
·
Soggiorno di 4 notti
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
2
Arash
30 nov 2025
·
Soggiorno di 4 notti
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
6
Shontell
1 lug 2025
·
Soggiorno di 3 notti
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
10
Cody
22 nov 2025
·
Soggiorno di 4 notti
Staff is happy and friendly. Food at dinner restaurants is very good.
Staff is happy and friendly. Food at dinner restaurants is very good.
6
Marthita
14 ott 2025
·
Soggiorno di 2 notti
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
10
Joseph Henry
4 nov 2025
·
Soggiorno di 3 notti
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
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8
Patrick
20 dic 2025
·
Soggiorno di 4 notti
Mediocre
Mediocre
6
Rosa valentina
4 settimane fa
·
Soggiorno di 3 notti
En la habitación solo ponen 2 cervezas, y si pides te mandan a los bares, mi cuñada no podía estar en los bares y se ca saba y se iba al cuarto y ahí quería tomarse unas cervezas pero no te dan más. Algunos lugares de los pasillos dentro del hotel le hace falta mantenimiento. Muy agradable el ambiente pero el. Domingo la. Comida del. Bufet da. Micho que desear. Solo. Fue ese día y nos dijeron. Que porque tiene cerrado el. Almacén.
En la habitación solo ponen 2 cervezas, y si pides te mandan a los bares, mi cuñada no podía estar en los bares y se ca saba y se iba al cuarto y ahí quería tomarse unas cervezas pero no te dan más. Algunos lugares de los pasillos dentro del hotel le hace falta mantenimiento. Muy agradable el ambiente pero el. Domingo la. Comida del. Bufet da. Micho que desear. Solo. Fue ese día y nos dijeron. Que porque tiene cerrado el. Almacén.
6
Kurt
2 ott 2026
·
Soggiorno di 8 notti
boo!!! They just don’t stop pushing and asking for u to do excursions, massages, take a photo etc. Everywhere u walk all day long. I guess it’s good if u have children to go here. Just wanted to relax and felt overwhelmed by how much they bug u. You say no and they want to know why and then I start to get upset. Sorry but unfortunately uncalled for
boo!!! They just don’t stop pushing and asking for u to do excursions, massages, take a photo etc. Everywhere u walk all day long. I guess it’s good if u have children to go here. Just wanted to relax and felt overwhelmed by how much they bug u. You say no and they want to know why and then I start to get upset. Sorry but unfortunately uncalled for
10
Juan Pablo
15 set 2026
·
Soggiorno di 4 notti
Todo excelente solo batallamos con el.clima.y el frigobar
Todo excelente solo batallamos con el.clima.y el frigobar
10
Josué Isaías
7 set 2026
·
Soggiorno di 2 notti
Habitación limpia y compañeros muy atentos
Habitación limpia y compañeros muy atentos
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 11:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-01: 292.9909232929688USD
- 2026-11-02: 292.9909232929688USD
- 2026-11-03: 243.12014089453126USD
- 2026-11-04: 243.12014089453126USD
- 2026-11-05: 243.12014089453126USD
- 2026-11-06: 243.12014089453126USD
- 2026-11-07: 245.11497628125002USD
- 2026-11-08: 245.11497628125002USD
- 2026-11-09: 278.02969198242187USD
- 2026-11-10: 278.02969198242187USD
- 2026-11-11: 294.98575867968754USD
- 2026-11-12: 294.98575867968754USD
- 2026-11-13: 294.98575867968754USD
- 2026-11-14: 327.90049142578124USD
- 2026-11-15: 327.90049142578124USD
- 2026-11-16: 294.98575867968754USD
- 2026-11-17: 278.02969198242187USD
- 2026-11-18: 278.02969198242187USD
- 2026-11-19: 294.98575867968754USD
- 2026-11-20: 327.90049142578124USD
- 2026-11-21: 327.90049142578124USD
- 2026-11-22: 344.85657516796874USD
- 2026-11-23: 344.85657516796874USD
- 2026-11-24: 344.85657516796874USD
- 2026-11-25: 344.85657516796874USD
- 2026-11-26: 344.85657516796874USD
- 2026-11-27: 344.85657516796874USD
- 2026-11-28: 344.85657516796874USD
- 2026-11-29: 261.07362528515625USD
- 2026-11-30: 261.07362528515625USD
- 2026-12-01: 278.02969198242187USD
- 2026-12-02: 294.98575867968754USD
- 2026-12-03: 310.94440768359374USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 278.02969198242187USD
- 2026-12-07: 278.02969198242187USD
- 2026-12-08: 278.02969198242187USD
- 2026-12-09: 278.02969198242187USD
- 2026-12-10: 294.98575867968754USD
- 2026-12-11: 405.6989351484375USD
- 2026-12-12: NO DATA
- 2026-12-13: 294.98575867968754USD
- 2026-12-14: 294.98575867968754USD
- 2026-12-15: 278.02969198242187USD
- 2026-12-16: 278.02969198242187USD
- 2026-12-17: 278.02969198242187USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 394.7273575664063USD
- 2026-12-21: 438.61366789453126USD
- 2026-12-22: 438.61366789453126USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
Il check-in fuori dall'orario previsto non è disponibile. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- La struttura è dotata di un estintore antincendio
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Un bambino di età pari o inferiore a 1 anno soggiorna gratuitamente nella camera dei genitori o tutori, utilizzando i letti presenti.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Colazione in camera
Family room
Snack Bar/Deli
Attività
Piscina
Campi da tennis
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Biliardo
Pesca
Area giochi
Piscina bambini
Piscina scoperta
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito